I'm writing this review because I truly wanted to express our immense gratitude and give you the…read morehighest possible praise, Gina. Honestly, it's not often you come across someone as dedicated and wonderful as you, and you've truly been an exceptional property manager for our family. From day one, you've gone above and beyond what we ever expected. We've been blown away by your constant availability - it felt like no matter what time we reached out, you were there, ready to help. And when issues did pop up, big or small, your ability to find quick and effective solutions was just incredible. It really made a huge difference to our peace of mind knowing you were always on top of things. Having rented in many places over the years, we've definitely seen it all - the good, the bad, and yes, even the ugly! But I can say without a doubt that you stand out as one of the very best people we've had the pleasure of working with. Your transparent communication, impressive efficiency, and unwavering fairness are qualities that are incredibly rare and so deeply appreciated. If anyone ever gets the chance to rent a property managed by you, we can't recommend you enough - they absolutely will not be disappointed. Our entire family is so tremendously appreciative of all your hard work and the genuine care you've shown us. We genuinely hope to continue being your tenants for a long, long time! Thank you again for everything, Gina. Your dedication to high customer service and your willingness to always go that extra mile truly make you a gem. With tons of gratitude- The Fernandez family

I've had the pleasure of working with Gina as my property manager since July 2024, and she has…read moretruly been exceptional. Without a doubt, she is the best property manager I've ever worked with. Gina is intelligent, knowledgeable, highly responsive, organized, detail-oriented, and always professional. What really stands out is her clear dedication--not only to her clients, but also to the properties she manages. It's evident in everything she does that she takes pride in her work and genuinely cares. Gina stepped in to manage my property midway through an active lease when my previous property manager could no longer continue. She made what could have been a stressful transition completely seamless. On top of that, she identified and resolved multiple issues that had been overlooked by the previous manager--things I wasn't even aware of. Gina handled every single one of them with care and expertise. It quickly became clear just how well-versed she is in California's complex and constantly evolving rental laws. Her attention to detail and thoroughness are truly unmatched. Throughout our time working together, Gina consistently went above and beyond. Her professionalism and reliability gave me so much peace of mind, and I honestly don't know how I would have managed being a landlord without her support. The only reason we're no longer working with her is that we needed the property back for personal use. But if we ever decide to rent it out again--or manage any other property--Gina will absolutely be our first call. She's outstanding in every way, and I couldn't recommend her more highly.

I am a tenant at a property being managed by SRE. Greg and the team have been great to work with…read more They are very responsive to repairs and always find ways to work around my schedule.They were particularly helpful during an incident when the sewer backed up into the shower. They had someone over (on a weekend) immediately and even made sure it was sanitized after for our young kids. Great experience working with them.

Edit: Greg reached out to address the situation. 5*…read more Just setup and appt to see a house in Los Altos. Ruben was late which is ok, but showed me attitude over text like it was my fault. (Note: I'll change this review to 5* if the firm acknowledges their behavior)

As a homeowner, I truly appreciate the outstanding service provided by the property management…read moreteam. They have taken excellent care of my unit, handling maintenance promptly, professionally, and with great attention to detail. It's reassuring to know my property is in such capable hands, and their dedication has given me real peace of mind. Especially when I moved out of the Bay Area amd pretty much handed off the property. I sincerely appreciate their hard work and commitment, and I highly recommend them to anyone looking for a reliable and trustworthy property management team. Marcus and April, thank you for all you do!

Excellent service! Thorough and efficient. Solved the problem and was very friendly. A++read more

David and his company have been managing my rental for the last 10 years and he has always been…read moresuper helpful and professional. They will always go beyond what's needed when things go south. For example I've had really bad luck of having 3 water heaters go bad on me in the first 6 years of rental and each time David and his team managed to sort it out with the plumber and supplier of the unit without having me involved. Furthermore, David's team performed inspections as requested to ensure property is in good shape. I truly enjoy the working relationship and professionalism of his company. Thank you!

Beware if you're a tenant. I never got a good feeling from David, the property manager and owner…read moreof the business. He's very unprofessional, was always cut and dry and never even took the time to meet us. I don't understand why landlords give him their business. When we vacated the property he deducted $160 for leaving a brand new box of ice cream bars and an unopened bottle of soda in the refrigerator. He also deducted another $630 for a cleaning and an additional $25 for "air fresheners" bc he claimed the home smelled like dogs even though we paid $300 extra each month in our rent to account for the dogs. We had the place sanitized before we left and btw, the new tenants loved our dogs and were excited that we had dogs bc they did as well. These deductions were total BS and just went into his pockets. I highly suggest staying away from NorCal Property Management in San Jose. If you're a landlord, do you want the headaches that come with this guy? See the receipt attached for "air fresheners." Do yourself a favor and hire a different property manager or you may get sued.

Keyrenter Silicon Valley has provided expert property management services for our duplex units…read moreduring the past 9 years. Their team goes above and beyond for landlords and tenants alike. As a landlord I depend on them to manage all aspects of our income properties including monthly rent collections and deposits, annual income statements, maintenance requests and repairs, unit turn-overs, marketing and prospective tenant interactions, leasing processes and annual property inspections. Each of these responsibilities have been consistently executed without fail. The reason for such a great track record? THE PEOPLE WHO WORK THERE! You could not ask for a more attentive team of employees starting with Jay McDonald, the Director of Operations. She is responsive to every inquiry, question or concern. She provides insights and suggestions whenever I need a professional opinion. Her most important characteristic for me is her willingness to listen to any concerns I bring to her attention. She is quick to act on items that need correction or to alert another team member of an outstanding issue. In a nutshell, she has been there for my family every step of the way while we transitioned 9 years ago from a "do it yourself landlord" model into a professionally run business model. Team members Anthony Phung (maintenance supervisor) and Kevin Maguire (maintenance coordinator) handle any issues in a timely fashion so repairs get completed quickly for the tenants without having to bother me as a landlord. When needed, they communicate clearly and provides recommendations on how to proceed with appliance replacements, landscaping or emergency repairs. Kevin works more closely with us and is simply the best and we are grateful that he keeps up the properties so well. Other team members contribute to our hassle free experience by supporting the leasing side of our units. From turnovers to tenant screening to onboarding new tenants this group is simply dialed in. We appreciate the efforts that Eduardo Gonzalez, Irene Llanes, Kelly Almaguer, Travis Chu, Jonathon Moreno all put forth on our behalf. They have been 100% successful in finding quality tenants that are a perfect fit for the properties. Over the past 9 years Keyrenter has assisted us in completely remodeling 6 of the 8 units in our portfolio including extensive landscaping and hardscaping to enhance the appeal and livability of the units. Our success is directly related to the focus and commitment Keyrenter Silicon Valley provides to its clients. Thank you to the entire KSC team for your efforts. I hope that other property owners will look into your services to make their lives as a landlord stress free.

If you're a potential renter, please be aware! My significant other and I looked at a property in…read moreSan Jose that had been on the market for a while, we liked it so we put in an our applications. We got confirmation that they ran our credit and our paystub information. A week goes by and we hear nothing, I asked my SO to reach out and he did. The lady Irene told my SO there is a pet policy he needs to sign ( we don't have a pet) and that we are all set after that. Another few days go by and nothing. So I reach out to the number provided during the booking of the showing, no response. So now it has been almost 2 weeks since we submitted our applications and nada. I decided to reach out today and ask again. Below is the text message I received, even after giving my name preemptively, they still asked. Ironically it wasn't denied until I reached out, and they sent me a denial letter for an address I didn't even apply to. I WOULD NOT RECOMMEND THIS BUISNESS TO ANYONE TRYING TO RENT A PROPERTY, they are literally just after the application fees and won't tell you they won't approve your application until after they deny you and won't refund your fees per their "policy"

KRC Group managed my rental property for 5 years. My only regret was not hiring Steve sooner. He is…read moreexceptionally knowledgeable about current rental values, market trends, and has the strictest process of vetting tenants I have ever seen. If an applicant was good enough for Steve, they were good enough for me. Steve's team has an expansive network of vetted and trusted vendor referrals. His maintenance manager, Marejka, is so personable and knowledgeable that I ended up asking her for trusted vendor referrals for my own residence. I will miss her dearly. Don't try and manage your property on your own. It is a business at the end of the day, and this company knows how to get business done. They have several packages to choose from depending on the level of service you need / budget you have. They have rightfully earned my referral to my community members.

Unfortunately, I had poor experience. We are out of state and made it clear to the agent Elsa that…read morewe were very interested in the property. We scheduled a tour and booked flights to come see it. Days later, the agent informed us that another applicant had already been selected. We were never offered a virtual tour or the chance to apply first. This lack of communication and professionalism caused unnecessary inconvenience and cost. I would not recommend this agent, especially for out-of-state renters.

I had a great experience with Intempus property management company as the tenant of the home they…read moreoversee. About two months ago, both toilets in the home started running continuously. I reached out to the property management team and I was really impressed with how quickly they handled my work order. They called in a plumber who found the toilets were older and the tanks have equipment that was corroding. They quickly got in touch with the homeowner and we had replacement toilets approved without any hassle or delay. I do my best to take good care of the property, but things happen, and it's reassuring to know the management team is responsive, maintenance issues seriously. I'd like to personally thank Manuel Gonzalez for his continued follow up with my work order

The homeowners association uses this company, and they absolutely don't do any maintenance,…read morecleaning whatsoever. They don't even respond to emails when you have questions, and they simply collect the HOA dues from time to time. They've changed the billing collection company, so every time you have to figure out how to pay the new dues. The billing software that you use has lots of bugs, so even if you set it to auto-pay, it will keep charging you additional fees. I am truly sorry if this is a company you have to deal with. If any HOA board members are reading this, please do not sign up this company to manage your building. It will get absolutely trashed. They will not do any maintenance or upkeep, and your property values will plummet.

My husband and I have had such a great experience with Galway Real Estate. From the very beginning,…read moreMelissa has been professional, responsive, and truly committed to making the rental process smooth and stress-free. Communication is always prompt, whether it's answering questions, scheduling maintenance, or providing updates. The property itself has been well cared for, and any issues that came up (no matter how big) were handled quickly and with a positive attitude. I really appreciate how organized and reliable she is--we always say it was the best move we made hiring her. I would absolutely recommend Galway Real Estate to anyone looking for a trustworthy and professional rental management company.

Extremely unpleasant experience working with Melissa…read more It seems like Melissa discounts any negative feedback with made up reasons. After providing all the documentation on time, Melissa sent us a lease. We did a site inspection and had questions which we started asking her. Note - the lease would not have been sent over to us in the first place if documentation was not present. The lease was retracted because I was asking questions about the cleanliness of the apartment, and what the landlord would do vs us if anything breaks (normal due diligence questions). She was not happy about that it seems and very unprofessionally offered the apartment to the next person in line within 5 mins of the site inspection confirmation. I am happy I was able to dodge a bullet by not doing business with her! The entire experience left an unpleasant taste for us so forewarning any future tenants!

Patrick was absolutely amazing to work with as both my buyer's agent and seller's agent. From start…read moreto finish, he was friendly, approachable, and always easy to reach. He consistently kept me up to date and made sure I understood every step of the process. What really stood out was how much behind-the-scenes work Patrick handled without ever making it feel stressful on my end. He truly works tirelessly and goes above and beyond to make everything run smoothly. His knowledge of the market and attention to detail gave me a lot of confidence throughout both transactions. If you're looking for a real estate agent who is hardworking, extremely knowledgeable, and genuinely cares about his clients, I highly recommend Patrick.

Working with Patrick was such a wonderful experience. When we first started our home search, we…read morewere only casually looking, but Patrick treated us with the same care and attention as if we were ready to buy right away. He was always willing to meet us at any house we sent his way, no matter how last minute or uncertain we were about it. What really stood out was how much he listened--he took all of our concerns seriously and never made us feel rushed or pressured. Patrick's patience, kindness, and dedication made the process so much less stressful, and he went above and beyond to make sure we felt supported every step of the way. We are so grateful for everything he did for us and would wholeheartedly recommend Patrick to anyone searching for a home!

Just under 5 years ago I went to A to B property Management and asked them to take over my duplex…read moremanagement, because I had moved out of the area. Right from the first walk through I knew I made the right discission. I had two vacancies and they advertised the property and got me some very solid tenants. I have been able to be very hands off with the property knowing that A to B would get it handled for me. Over the years I have had several minor repairs as well as a refrigerator replacement. They are professional and follow up in a timely manner. I just recently sold and Diana was a rock star she went above and beyond assisting with anything I needed. She was excellent communicating with the tenants and the realtor. I would recommend them to any one needing property management in the San Jose area. My only issue was why I did not figure this out 15 years sooner.

I'm extremely disappointed with how this application process was handled. Before applying, we…read morespecifically called to make sure we understood the rental requirements because we did not want to waste our time or money applying for a property we would not qualify for. We were told by the woman who answered the phone that one person on the lease could qualify/co-sign for the other applicants. Based on that information, all three of us moved forward with the application, paid the required fees, had our credit checked, and even took the time to visit the property because we were told that was required. We were then denied because all applicants were required to individually meet the qualifications. That is the exact information we were trying to clarify BEFORE applying. Had we been given accurate information from the beginning, we would not have submitted the applications, paid the fees, taken the credit inquiries, or spent our time visiting the property. I understand that properties have qualification requirements, and I have no issue with a company enforcing them. My issue is being given information by an employee that directly influenced our decision to apply, only to later be denied based on a requirement that contradicted what we were told. This entire experience felt misleading and was completely avoidable with clear and accurate communication from the beginning.