My experience with Longwood Eye & Lasik was a nightmare. This clinic seems to diagnose and treat…read morepatients through miscommunication rather than proper medical communication and care. What I went through revealed misrepresentation, unethical conduct, and careless scheduling policies. Patients are shuffled around like numbers, not treated as people. I was initially hopeful when referred to Dr. Aaron Fay, expecting professional cataract care. During my consultation on October 30, 2025, Dr. Fay explained that I had severe cataracts (1.5 in my right eye, 1.0 in my left) and recommended Toric lenses to address my astigmatism and glare from headlights. He then referred me to the surgery coordinator to schedule surgery for November 13, 2025, and pay $1,200 for the Toric lenses. I was also told to return November 4 for measurements. At that appointment, however, the technician told me she was measuring for a "comprehensive lens" based on Dr. Fay's notes -- something completely different from what he discussed. When I questioned this, she became defensive, accused me of being rude, and tried to reschedule me. I asked to speak with a manager and eventually sat down with Vivian, the office manager, and the coordinator by phone. They told me the confusion was due to miscommunication, that the Toric lens wasn't available in the U.S., and that my cataract wasn't suitable for one anyway. In short, everything Dr. Fay told me changed overnight. When I requested to speak to Dr. Fay directly, I was told he was unavailable and would call me the next day -- which never happened. A few days later, I learned my surgery had been cancelled without my consent. Another office told me it was due to my so-called "bad behavior" for asking questions and wanting clarification about my own eyes and costs. His surgery coordination manager also informed me that Dr. Fay's office would send me a letter regarding the cancellation and my bad behaviors, but so far I received no such a letter. This entire experience was egregious, unprofessional, and deeply disrespectful. Patients deserve truth, communication, and ethical treatment -- not confusion, arrogance, and cancellations. My advice: stay far away from Longwood Eye & Lasik unless you want to be treated like a number, not a patient. What a horror.

Avoid this doctor's office if possible. They do not take patient concerns seriously and cancel…read moreappointments without notice. I was referred to Dr. Nisarg Chhaya, MD, and scheduled to see Dr. Aaron Fay on October 20, 2025. When I called to check for earlier availability due to my worsening vision, I was shocked to learn that my appointment had been cancelled without my consent and pushed to December 9. This behavior is egregious, irresponsible, and disrespectful. It shows poor communication and lack of professionalism. Patients deserve better care, transparency, and accountability.

Staff wasn't friendly, assistants and doctors were not confident, had personality questions on the…read morequestionnaire about how much of a perfectionist the patient is. When I asked about this, they told me perfectionists don't do well with Lasik. I was not the only one who was upset by the customer service- one lady walked out saying that it had gone downhill. I almost left halfway through the appointment. The lasik is cheap because they don't cover prescription or touch up if needed. You also have to drive 1.5 hrs + to another office for the procedure. I highly suggest paying a bit more and going elsewhere. I'm not usually picky when it comes to minor things or events, I'm not even sure I've written a Yelp review before, but when dealing with my eyesight and SURGERY, I expect a lot more.

If I could give a zero I would horrible customer service does not take responsibility. submitted my…read moreprescription waited over a month no response when I inquired they stated they text my phone and oh it went to spam. You're treated well if you're from Gardner if you know you know

I gave it two stars because of a young female doctor who is really nice. I expect to make an…read moreappointment and not wait for more than 10 minutes, tops. Here, you have to wait for about an hour. Too many patients for a small group of workers. They seem to be monopolizing Leominster, Gardner and surrounding areas. I drive 45 minutes down south of Massachusetts instead of coming here, a luxury I can afford. My heart goes to those that unfortunetly are "stuck" with them due to insurance, limited transport or personal circumstances. Go elsewhere if you can do so.