Something really impressed me about the team at Leslie's Pool Supplies in Downey…read more I accidentally bought 50 lbs of pool chlorine when I actually meant to buy pool conditioner. I called the next day, explained the situation, and asked if it was possible to return it. The employee told me he needed to check with the manager and would call me back. Honestly, I thought they would probably say no and that I would just be stuck with 50 pounds of chlorine that I didn't really need since my pool is a saltwater pool. About 10 minutes later, they called me back and told me that while they couldn't take the product back, they were happy to give me store credit for the full amount for future use--and I could still keep the product. That level of customer service really impressed me. It shows they truly care about their customers and want to build long-term relationships. Great job, Leslie's team in Downey. You've earned a customer for life!

I called the company for a bid of pool filter and pump. The technician Alexander from Leslie's in…read morePico Rivera came was very polite and gave us a bid of approximately 3k. He said he would call us in a couple of weeks. It's now one month later we haven't heard a word. I called customer service and still no return call 3 days later. I emailed customer service not even a response that they have received it and are investigating. Well, after reading their reviews why are they still in business I'll never know.

Good value, service, and a quality product. Thank you Greg at Secard, Pico Rivera. The install…read morewas easy, timely, and everything they promised.

I stand by everything I stated, multiple reputable companies looked at the excessive sealant used…read moreto try and patch up the refurbished unit you tried to pass off as new, there is NO way that was new 5 years ago. I reached out to Greg to have him come out and back up the shoddy work that was done and no response.

After being advised to use a product for my pool, my pool is damaged, instead of saying sorry or at…read moreleast refunding the purchase, the owner Sal verbally assaulted me. Then a woman employee or wife? followed me out of the store and sexually (verbally) abused me as well. They upsell and Dont listen, hence mistakes and damage is done.

Don't use these guys. Two weeks after they took over my pool turned green in spots…read more The owner Sal called me and after me trying to figure out why they could not maintain my pool clean, Sal the owner said "you know what clean your own fu*king pool" and hung up. No big deal... he is the owner of a failing business but he won't get my money going forward. No way for a community business to treat their local customers.

10 out of 10, super stoked on my new cover. Mark even put me in touch with a great company that…read morecompletely brought my jacuzzi back to life. Thanks again Mark

Our dog destroyed our original spa cover. So my wife reached out to Mark for a new one. The…read moreordering process was super easy and the new one only took a few weeks to make. I highly recommend this company for their great prices and excellent customer service. We definitely will call Mark again.

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

Mike is a gentleman. Took the time out of his busy day to swing by and give an overview of my pool…read morehealth with some tests and recommendations. There was no money exchanged because he refused to take any for his time. I'll be using Mike in the future.

Our pool remodel was amazing! Mike went above and beyond to make us happy he truly wants to help…read moremake your pool beautiful again! We decided to use Anderson Pool based on 30 year license longevity and being based locally in Rancho. Mike and his team really did an amazing job from start to finish nothing was missed and every concern attended to. The pebble tech crew did an amazing job on the final finish coming back the next day to acid and pressure wash to really make the pebble stand out . The rock crew specialist was great also he redid the front rocks and fixed cracks and re colored the rocks to look brand new again. The tile crew was very detailed spending a little extra time to make sure it's done professionally we would recommend Anderson Pool to any of our friends and family!

Working with Sunsplash Pool Builders was one of the best decisions we made for our home. From the…read morevery beginning, they were clear, communicative, and professional. The entire construction process went so smoothly--it honestly couldn't have gone better. The only hiccup came from delays with the city's building department where they needed extra steel reinforcement, but Sunsplash handled everything with patience and kept us updated the whole time. Their quote came in a bit higher than some others we received, but looking back, I'm so glad we chose them. The peace of mind, the quality of the work, and the total lack of issues made it well worth it. You really get what you pay for. We love our new pool, and I wouldn't hesitate to recommend Sunsplash to anyone looking to build or remodel. They truly care about the work they do and it shows.

From the owner: ✔️ New Pool Construction ✔️ Pool Remodels & Restorations…read more✔️ Waterfalls, Spas, Baja Shelves, LED Lighting & More ✔️ Licensed, Bonded & Insured ✔️ Family-Owned & Operated From the first sketch to the final tile, we’re with you every step of the way. Contact us today for a free consultation and let’s build your dream pool!

Jack was recommended by another pool maintenance person who doesn't do above ground pools. He was…read moreable to diagnose and repair my problem in less than an hour. It's hard to believe it, but the problem was a bad fuse, that just happened to go out when I replaced my water. Very happy with the service and communication. Definitely one of the best service experiences I've ever had.

Prompt. Professional. Honest. On time. Good communication. All great things you want from any…read moreprofessional coming to your home. I had 2 other pool guys tell me I needed a new pump and I was resigned to the fact hut Jack came and saw the breaker was tripped and fixed it. He probably could have sold me a new pump but he did the right thing and honestly customer for life. Thanks!

Wow! I am having my pool remodeled in Rancho Cucamonga, and this company is unbelievable. I had my…read moreentire house remodeled within the last year, have had many contractors, plumbers, electricians, general contractors, and no company matches this pool contractor. They are extremely professional, tell you the day before when they're coming, tell you step by step their daily plans, all the team is immaculate with cleaning up after themselves, and have everything done within one day and go step-by-step. They communicate with everything that they are planning to do, and they do exceptional work. They go above and beyond to make sure you are beyond happy! Everyone is extremely professional,communicate clearly, prompt in their timing, and I've had not one problem. Highly recommended, beautiful work, you will not be disappointed, I would not go anywhere else! Beyond five star review!

We live in Corona. Edgar and team are amazing! Highly recommend for best quality and transparency…read moreregarding your pool needs!

Mr. Remberto is really nice... Very good customer service and very knowledgeable. The best nursery…read morein town!

Great variety and very friendly service. I couldn't be happier with my purchase and can't wait to…read moresee my plants grow.