I read that review about those "Darn Tough" socks and since I've slowly been collecting warm socks…read morefrom outdoor stores this winter as a 'hobby', I decided to visit Aurora Outfitters at last!! I've been itching to check out this store, and I'm really not sure why I never ventured in here sooner. Maybe it just wasn't the right time. This past year my urge to hike has kicked into overdrive and lately I've been all about outdoor activities - so going in here not only cured some boredom, but got me excited for the warmer months and getting back out on the trails. The shop shares a building with another business. Once you go up the steps and into the building, the shop is straight back (and pretty hard to miss with the signs!) This shop is pretty large, with everything and anything to fill your outdoor needs. Tons of apparel with popular outdoor brands like Carhartt, hiking boots, and other useful gear for camping and hiking. You can get snow shoes and chains here for your winter hikes, and there's even some gear for your dog! I only came in here for the socks but I also left with these cool fake "skipping stone" dog toys, and a double sided spoon/fork. Total score! Looking forward to returning in the summer to fulfill more of my hiking needs. P.S. I love my socks. They're stylish and keep my feet warm!

I read a Review of the Day from Hannah K. about "Darn Tough" socks, and it reminded me about those…read moresocks I bought from Aurora Outfitters so long ago. I must have written that review way before I gave myself enough time to decide if I liked the socks or not, but here I am 4 years later and I now EXCLUSIVELY WEAR DARN TOUGH SOCKS. Thank you, Aurora Outfitters, for turning me onto these wonderful socks. Also thank you, past tense me for clairvoyantly deciding to purchase said socks and change my life forever. But most of all, thank you, present me for having the courage to admit I was wrong and seek amends. (And an honorable mention also to Hannah K. for reminding me just how much of an oaf I really am)

A great shop - filled with gear for the active/outdoor enthusiast! The staff is super helpful, not…read morejust about the gear but also about Letchworth State Park and has maps and other guides to help you explore the park. Also has snowshoes for rent if you want to try them before you consider making a purchase!

This place is a mecca for sports and outdoor enthusiasts…read more It is a large store, clean, and offering everything that L.L. Bean offers. My friend and I stopped here on our tour of Rochester recently and had a fun time checking out various clothing, and kayaking accessories. The store also has winter coats, even though it is summer, which I like. Not every store keeps all their inventory out.

Came here looking for a rain/wind breaker and rain pants for a trip. Since I had no idea what i…read moreneeded, I planned on spending some time here on a Saturday... but the moment I walked in the door the amazing staff was there to help me out. This one lady in particular spent so much time with me..she took me through the different options for rain coats that would fit my needs. Finally settling on the mountain classic anorak.. love that there is a wide front pocket and a drawstring hood. Next she took me over to the pant section, where she recommended the comfort trail pants. Once I tried these on I fell in love, super comfy and easy to move around in. I was surprised at how thin but protective they are. I also purchased a primaloft packaway vest, perfect to keep my core warm but still able to move. I am so impressed with this place and the service will keep me coming back. After shopping here I am all set for my vacation!

Totally disappointing tent and customer service experience! Stay well away!…read more The truck-tent arrived a day before our camping trip (that's our bad, we should have ordered in more time), and the packaging was already damaged on the outside. Boxes on the inside were covered in what appeared to be a child's crayon scribbles, giving clear indication that we had paid almost $400 for a previously returned product rather than something new as advertised. Once we drove 8 hours away to our camp site and opened up the contents of the boxes, several tent poles were rusty and one of the poles actually showed signs it was about to split. The damaged pole would not fit into the designated holes, probably the reason for the previous return. Assembly was very frustrating due to this, and the pole eventually snapped in half. We had to just make do with the tent half assembled! To make matters worse, that night it rained and the tent leaked, allowing water into the space behind our heads. So much for it being "waterproof"! The final insult was customer service. After receiving what was clearly a defective product, we were told that they would not accept a return as the box had been opened. How exactly is a customer supposed to discover rusty, broke, ill-fitting poles and a leaking tent without opening the box and attempting to use the tent? This policy is less like customer service and more like a way to avoid responsibility for defective merchandise. I even tried to take the matter up with the BBB, and the response from Napier Outdoors was just that it was policy. No apology, no attempt to make things right - even with photos for evidence! Between damaged packaging, poor-quality materials, leaking tent and unhelpful customer service, this has been one of the worst product purchases I've made. Save yourself the frustration, and terrible camping experience, and spend your money elsewhere!

NAPIER sports cove. Not designed for a Prius, doesn't fit like a glove, but it does the job. NAPIER…read moreplease design one for a Prius.

Bill and Sonni are fantastic guides! They're knowledgeable, friendly, and truly showcase the best…read moreof Letchworth State Park on their local hikes. I especially enjoy the nighttime hikes--they offer a chance to explore parts of the park that many visitors never get to see. They also offer microspike rentals in many sizes for icy or challenging conditions, which is incredibly helpful. Their prices are very reasonable, and the information they share is invaluable. I always learn something new when I hike with them!

Love this place, well worth a visit . Don't shop for darn tough socks anywhere else. The selection…read morehere is outstanding. And you will find a wide range of items for your next trail walk or run. The owners are knowledgeable and can recommend the best trails in the area to explore.

This is my online experience. Wish i read all of the reviews on Trustpilot and Reddit before…read moreordering. I ordered a hat, received a hat, and it was advertised online as having a wool lining, received a hat with no lining. Returned. Received an email from Sail saying they wouldn't refund the hat because it didn't match the description. I said yes, this is why I'm returning it. They said they didn't carry the hat, even though they sent it to me, and they wouldn't refund. Out $75 and no hat. This company is a scam.

First of all, looking at the one star reviews -- from San Francisco people no less for an Oshawa…read morestore -- figured that there's something else going on and these reviews look like they reflect a bit of a vendetta of some kind for some unknown reason.. My personal experiences with this store are great! I'll admit a lot of times I know what I want and don't really need a lot of help as a customer, have only had to return one thing and it was no issue at all and I love their selection of everything. Can be pricey, but no more so than many stores so I wait for the sales if there's something on my "wish" list rather than my "gotta have" or "need" list.

Very impressed with this store. This is where you need to be for all your camping, hunting, and…read moreoutdoorsy activities. The inventory is endless. The clothes are good quality and the prices are very fair. Another good thing about this store is the customer service. They were all very helpful and they didn't have a attitude, when I ask questions about different items.

Website is so slow and has such bad search capabilities that it's just not worth using. Often has…read moreincorrect information as to what is currently available in stock. Makes shopping there a real chore. Shame, because they have lots of quality items. Staff far too often has to call for additional assistance.

I had a great experience at this location. I was in a bit of a time crunch and needed to get a roof…read morebox for my car and get it installed. I wish I remembered the name of the employee who educated me on crossbars and roof boxes. He was extremely helpful! He also installed the box to my car and made adjustments for me. When we realized the sunroof was blocked he then took the time to readjust the box. For all the time I took up he was still super nice.

Love this place. Nice casual clothing; good quality. TEI membership get you a yearly bonus based on…read moreyour spending. Great return policy. Staff are helpful and knowledgeable