Existing customer cannot get a call back to open and check the RPZ valve. I thought they went out of business. Left at least 5 messages

D&H resolved our issue with what I'm certain is a permanent fix. Over the years, we've worked with a number of different folks to help with our sprinkler system and drainage, but I feel most comfortable with D&H. We recently engaged them for a large project, and they delivered a solution that was well thought out and professionally executed. Highly recommend!! read more

D &H is a wonderful company. They have been serving my sprinkler system for over 22 years. The same technicians are there every year and are very knowledgeable and professional. The customer service is wonderful. I needed an unexpected repair on my 22 year old system Ashley was very prompt in getting the staff there. They did an excellent job in a timely manner. Thank you D & H for many wonderful years of service. Maryellen Kilkenny read more

Great service and great staff. I highly recommend them for your sprinkler system. They get to you right away and they know their systems.

This place is very poor with customer service and technicians that are clueless. They show up with no communication on repairs needed and have you sign a blank invoice with no cost. Later I got a huge invoice in the mail demanding payment and they didn't fix anything. I sent a letter regarding the issue and the owner was extremely rude, arrogant and demanded payment and sent me to collections. I had to get my legal counsel involved because they thought they were going to bully me into paying for something they didn't even fix.....SMH. I now have a awesome irrigation company servicing my house. read more

Called in early April for them to repair my sprinkler system and was told they let me know when they could come out. Didn't hear from them in late May so I called them to see where I was in their scheduling and was told they would not come out until they had enough service calls in my area before they would contact me. it's the middle of July. read more

We just moved to the area and did not have a sprinkler company. On Saturday I noticed one of my sprinkler heads was broken and water was pouring out of the hose. I contacted D&H through Yelp and had a response within an hour (on the weekend no less) from the owner. He assured me they would reach out Monday morning to schedule a repair visit. Like clockwork, they called first thing on Monday morning. Not only was my sprinkler head repaired by 2:00 on Monday afternoon, they repaired two additional heads that I didn't even know were damaged. They also cut away growth so all heads would function properly. I was so impressed with how quickly they responded to my request for service and the excellent job they did in less than an hour. read more

J & L Reynolds This company came out today and corrected problems with our system that we have been fighting for the past 3 years. The Tech (Salvador) and helper were courteous, listened to our problems and went to work to solve them. We had sections that hadn't worked for years...and honestly...we had forgotten we had them. I was amazed to see my flowers being watered by the system...instead of me. This will give me hours of free time to sit back and admire my yard. After the work was completed, I called to tell the scheduler (Diane) how happy I was with the service. I think I'll try the Lighting next! read more

Buyer BEWARE!!! I went with this company bcus Ryan seemed to be very nice. His father, the owner is a monster!!! They installed a system only 4" deep and landscapers hit the system. His son was on vacation that day so my Landscaper's needed someone to come out and fix the terrible install Cus they busted a pipe that Ryan had said was 8" deep but was 4". I had asked him and have a text message to prove it. We were being responsible bcus the landscapers were using equipment. So we wanted to make sure we were careful when installing sod. The total cost for repairs was $250 and was done at 9am on a Saturday Cus they had no one available to come out (bcus of a family get together in Wisconsin dells). Priorities! I subtracted that amount after being verbally abused by the owner harassing me with phone calls threatening to send me to collection, when they had just completed the services required for my system to be scheduled properly the previous Thursday. The phone calls began that Friday and continued back to back by owner. A terrible man. Terrible! Two weeks later I received a letter that they sent me to collections for not just the $250 but now $380! I need to call every village in Chicagoland and warn them of their terrible system install and how they tell you to remove flags to get away with inspection!!! I now have to take them to court to get these ppl off my back!!! STAY AWAY!!! They are terribly unprofessional and low down people!!! You will regret doing business with them!!! read more

D & H Lawn Irrigation - BEWARE!!! Stay away from this business. Terrible system installed only 4" deep. - Irrigation Near Me

This company is useless, making promises they cannot keep. Long story short, recently bought a house with an existing sprinkler system. Prior owners used D&H Lawn Irrigation for their water/sprinkler service needs. Attempted several times to contact them, promised dates, call backs, etc. Nobody ever calls back or follow-up. Now it's nearly 30/days later, our sprinklers are still turned off, no testing has been completed and our grass is starting to brown. HIGHLY AVOID this place because they either DO NOT CARE about the customer or maybe they have enough money and DON'T NEED ANYMORE therefore they can lose existing customers, henceforth, lose clients and money. Lawn care companies are a dime-a-dozen, we'll surely find someone who wants our business and will gladly take our money. Happy hunting! read more

During the 2017 rain season we had 2 backyards that would not drain properly and standing water was a major issue.,Our landscaper's could not operate equipment in the area for many days. Our HOA choose D&H irrigation to remedy the problem after consultation with Ryan and agreeing to the solution. As of 4/3/2018 we are very happy with the results and will continue to monitor the area during the coming spring rain season. They are professional and clean up after the work was finished was very good.. Richard Palos Park read more

I could not be happier with my experience. They were fast and solved a problem I have had for some time. A problem that 2-3 different contractors could not solve. Customer service is second to none. I would definitely call these for any future needs! read more

These guys hide behind the BS line of a "multi-generation company", like it absolves them from incompetent work. Their technicians closed down my system in 2016 using a high-pressured air compressor. It wasn't until 2017 when they tried to open the system that many issues were discovered underground due to using the wrong methodology. The owner, Rick Heinzel, used the excuse that his guys do their best to work with the information they have, although they never asked me for any blueprints of the initial installation, which I could have provided. Just as other homeowners described, Rick was rude and very defensive as I discussed my displeasure in their service. As a homeowner who knows nothing about irrigation systems, I expect the company that I hire to ask the right questions before performing the work. After D&H spent 3 days digging up my yard and replacing irrigation heads, they sent me an invoice for over $600. Even after all that work there were still numerous issues with my system. I hired Muellermist to review the work that was performed, which is when I learned that D&H should have never used a high-pressured air compressor to blow out the lines. It cost over $400 for Muellermist to repair the remaining issues. I disputed the invoice from D&H based on incompetence in using the wrong equipment to close down my system. Within 60 days they handed my account off to Lincoln Recovery Service in Morton Grove. As requested by LRS, I sent a comprehensive timeline of the incident to dispute the invoice. I never received a response back from LRS and assumed the issue was resolved. I just found out that they sent my account to collections which was added to my credit report. These guys do not know the first thing about running a business and providing good customer service. Now we will need to counter-sue for damages caused by their incompetence, which will now cost all of us time and money. read more

I have used D & H for 40 years. When I first scheduled my appointment, the technican arrived prompty. We disussed my irrigations needs and he was well knowledgeable and friendly.He informed me he was the owner. Over the years when trouble arose with my system it was treated as a priority and serviced in a timely manner. Through the years I have watched the company grow with the additional staff who are still with the company today. I was shocked to have read such a bad review on a company that has given me great friendly customer service. I don't know the situation which BUYER BEWARE incurred but I stand behind D & H Lawn irrigation 100%. AH read more

I have had D and H do several major repairs to get my irrigation on our soccer and baseball fields back to working correctly ( 165 zones 700 heads) and I also used them to blow out our irrigation at nine locations. They have always been easy to work with, friendly, and very knowledgeable. A lot of what I think homeowners don't understand is not only how to run irrigation but what all is involved in it. It's always easy to blame a contractor instead of taking the time to understand how to properly run and maintain your systems. read more

D&H is my new sprinkler company! My valve box was full of water, so I contacted D&H to find the leak and possibly replace the leaky valves in the box. I also contacted other companies who were much more expensive and who immediately started talking about possibly having to dig up my backyard. It's the start of the season so it took a couple of weeks for D&H to come out. After draining the box and testing the system, they informed me that I have no leak and that the rain water was just slow to drain out due to the clay dirt. I appreciate their honesty so much. They could have easily lied about the problem to rack up unnecessary charges as most companies do. Instead they showed me how they confirmed that there was no leak. They were in and out in 15 minutes. D&H makes money from doing honest, quality work at reasonable prices (which is rare these days.) I'll be using them for opening and shutting down my sprinkler system annually going forward. read more

We have gone through several companies. Mostly because they were not responding to calls or not showing up for appointments. We sent out several emails inquiring to new companies and was very happy with the quick responses to all our emails and questions. D&H came out when they said they would and found issues with our system that none of the other companies informed us of. So far a very happy relationship with the customer service and work they do. read more

I wish I could give less than one star. We described our problem on the phone before the "service call", explaining that the cap on the pipe had just exploded and we needed a repair. The guy got out of the truck (still running), said "That's broken and you need a repair," and jumped back in the truck, saying "yeah, we'll call you" as he blew away down the street. Hours later, they called with an outrageous number to install the RPZ. We called John's Sprinkler, who came out, looked at the pipe, then turned our system on, checked all the heads, explained where the problems were and then gave us a quote for about 1/2 of D & H's price. THEN WE GOT A BILL FOR $60 from D & H!!!!! Just for telling us what we already KNEW - the pipe is broken and needs repairs!! I called to negotiate - I think $30 would have been fair - and was told that the price is $60 and if I'd like a written estimate, they would now provide it. Really?? WHAT A CRAP COMPANY!!!! read more