I had been to D & J nails a few times since I started college at ETSU and every time they had disappointed me in some way. It was obviously not that serious to me if I ended up going back, but after my most recent experience I have officially decided to make that my last visit.
I have went to them around 4 times total, and it's usually because I have no way of driving an hour back to my hometown and go back to my regular nail salon. During each appointment I had a different worker, and all of them were very rough with my nails and cuticles and made me bleed very often. Even when I vocalized my discomfort, they continued to be rough. So my appointments were mainly me keeping a watchful eye out for them to not continue to hurt me, instead of relaxing which is what i should've been doing. After 2 out of the 4 appointments, the shape of my nails were very un-proportioned, but once again this stuff didn't matter to me enough to make a big deal out of it (i work in customer service), and I'm very non confrontational so I didn't go back and have them fix the nails.
The most recent appointment i had was for a Shellac manicure in bubble bath and it was so terrible that it started peeling and chipping from the base after a week. The coating was very uneven and in some areas the nail polish was so thick you couldn't see my nail the way you're supposed to with bubble bath.
Me, being non-confrontational, decided not to fix it again, but after two weeks, i started scratching myself and they looked so horrible that i decided to call and ask them if i could have them take it off for free and explained the situation. I mentioned how it had been two weeks and the lady on the phone was very nice and offered to redo it for free, so we set up an appointment for the next day.
When I came in and i had the name of who i spoke with on the phone to make sure there wasn't a misunderstanding, and they were fairly busy so whenever i needed to speak with someone, i wanted it to be private so it didn't cause a scene.
The male manager and the lady i spoke with ended up putting me in an almost confrontational situation and asked how long it's been since i've gotten them done, who did it, and basically told me that they couldn't redo it for free because there's nothing they can do after 1 week. She had a VERY demeaning way of speaking with me, while i kept my control and posture and told them i never had the intention of paying for a free set of nails, just to get them taken off for free. Even then they said i couldn't have them removed for free either. After a few minutes of bickering i decided to just accept the payment and still get them removed.
I'm assuming from where i wouldn't make conversation, the male manager told me he would pay for the removal only this one time and to call him if something like this happened again, but then him and the female i spoke with on the phone started bickering after he made this decision. He stood by his word and although i ended up getting the service i was initially trying to get , i will not be going back there. It's really not worth it. read more