We have had challenges with our Humidifier, installed by Randazzo. When we inquired if a technician…read morecould come out and help, we were informed there would be a $95 service fee. We then called Indoor Comfort. Cory came out and diagnosed the problem. As a free consultation, he also brainstormed solutions for an upstairs bedroom that was not adequately cooled or heated. He gave us some great ideas to try first, while offering solutions Indoor Comfort could provide. We are very pleased with the customer service and Cory's courteous and professional personna! Now we wished we had gone with Indoor Comfort for our heating and cooling needs. Highly recommended.

Just had my 30-year-old HVAC system replaced by Indoor Comfort, and I couldn't be happier with the…read moreexperience. The installation team was knowledgeable, professional, and courteous throughout the entire process. They completed the installation in just two days, and everything was done with great attention to detail. Excellent service from start to finish. I highly recommend Indoor Comfort to anyone looking for a quality HVAC installation.

Needed a leak in our AC repaired and a tune up on our furnace. Cappy called to tell us when they…read morewere on the way and the repairman had special covers to protect our floors. He was knowledgeable and did great work.

Cappy just completed a major HVAC job on my house. Over the years, I have the opportunity to…read moreinterfaced with many HVAC companies, many in Michigan and even some in other states. Without a doubt, Cappy is the most competent HVAC company I have ever experienced. From the initial interface, to the full completion of the project, their communication skills were exceptional, no pressure, no trying to run the scope of the project up; just honest, data driven technical insight in defining the project and exceptional field execution by very competent, seasoned and cordial professionals with the project started and completed on time. Very happy with Cappy

We needed a mini-split system to cool our 2400 sq. ft. house during the summer months -- we've been…read morebroiling back here in the woods on hot summer days for years! We made an appointment to get an estimate. A knowledgeable member of the Steele Team arrived on schedule and reviewed our options. A few days later we received the estimate, one that was lower than an earlier estimate we had received from a competitor, and we approved the job. The following week the installation crew arrived and put in the Breeze 33 system, including the air conditioning unit, 8 ducts strategically positioned in bedrooms, bathrooms and common areas, an air handler (installed in the hallway ceiling), and the outdoor unit behind the house. The crew was excellent and got the job done in a single day. They meticulously cleaned up after themselves -- actually, they did better than that, vacuuming the stairway cleaner than it was before they came and repositioning personal items in rooms that might be impacted by falling dust from the drilling. Our experience was great. Now we're set for whatever inferno this summer has in store for us. Highly recommended!

I called Steele for Warranty Service on my AC unit in July of 2023 after their initial install a…read morecouple years ago. The tech came out and accidentally broke my disconnect so he said he would "put in a ticket" to have someone come out to repair it. The scheduling lady called me a few days later and scheduled a tech to come out to the house and the tech came and replaced the disconnect and left. I then received via email a $175 bill. I called and left a voicemail to inquire with no response the next morning then called again the next day and was told "Tom Jr" would handle but was not there and would call me back to discuss. By this time I decided to have my husband handle this. Tom Jr stated he was charging us $175 for what his technician came out and broke! At no time we're we given a quote for the work or knew what the cost of repair would be - since Steele damaged our property we thought they would do the right thing and repair what they damaged - NOPE - Tom Jr (Steele) called it a "miscommunication" and argued to no end. This was shady dealings and not the way to run a stand up business. In the end, my husband had to fight for what was right and Tom Jr said to "throw out the bill" and hung up on my husband. If you are looking for Customer Service from a Heating and Cooling Business, LOOK ELSEWHERE!! Once you spend your money on a full heating and cooling package like we did, they're done with you.

They have been doing my annual heat and AC pre-season tune-ups for years. Ben is prompt and often…read moreis early. He does a good job and is pleasant. Currently, he wears a mask and practices social distancing. I felt comfortable having him work in my house.

After my furnace died, I had my HVAC replaced by Four Seasons. The quote came in lower than two…read moreother local companies. They were on time daily, wore masks and gloves at the start of the pandemic, and were really helpful in explaining the new system to me. Everything turned out well. Even better, a few months later I was having trouble with the air conditioning during some of the 90 degree days in summer (isn't that when all of the AC units die?). Despite the several day wait for an appointment that would have been after the weekend, they came out first thing the next morning to troubleshoot my problem. Apparently the filter clogged up in an extremely short amount of time (long story short, I should have checked that). In addition to coming first thing in the morning, they didn't charge for something that was definitely within my control to fix. Thanks for the great service and for being so nice when I screwed up, I'll definitely be a repeat customer.

After a horrible experience with another company whose only beneficial comment (after 4 hours) was…read morethat I needed a new furnace & new air conditioner, I called 3 more companies for quotes. I was by far the most impressed with Kristian. He had previously been an installer/technician but has recently become a sales person. He was extremely knowledgeable and personable; we actually enjoyed chatting too much! He explained to me that their company actually makes and installs new ductwork with their furnaces so that they don't have to retrofit what's already there. He was also the only one who noticed that my water heater was old and would need replacing soon. His quote was a bit higher than the other that I'd narrowed it down to, but I liked the Daikin furnace that he quoted because it has a very good reputation, the best warranty in the business and is environmentally friendlier than others. Additionally, rather than just doing a quote with line items, he attached pictures of each piece of equipment that would be installed, which I thought was a nice touch. I really wanted to go with him, but I had to think it over. In the meantime, I started to schedule a couple more appointments with other companies that offered 0% financing. I was going to wait to make my decision until I'd gotten the last quote or 2. But Kristian texted me on a SUNDAY NIGHT! to ask what he could do to help with my decision. I told him that if he could do 0% financing, I would go with him. He managed to arrange that for 12 months and I signed the contract that evening. Of course, this happened during an incredible heat spell, with temperatures in the upper 90s with matching humidity, so they couldn't get out as quickly as I'd hoped. When they were scheduled, Steve came out as the lead technician, with Brandon and Alex helping the first day and mostly just Brandon the second day. They got here at about 8:15 a.m. and didn't leave until about 7:30 p.m. BOTH nights! They worked super hard, hardly taking breaks at all, and they were short at that. Steve promised that they'd have the air conditioner working before they left the first night, and indeed, they did. It was the first time in over a week that I walked into a cool house. When Steve removed the furnace, he came upstairs and said that the water heater was about to blow, so I went downstairs to look at it. It was, indeed, bowing out. Kristian had already quoted a price but I was originally going to wait. But when I saw it myself (leaking, rusting and with a definite bubble), I texted him and told him I wanted that replaced as well. He was able to add it to the financing without a problem. So, in the end, I had a new furnace, humidifier, air conditioner, some ducts and a water heater installed. I have nothing but good things to say about this crew. They were all very kind, personable young men who knew what they were doing. I feel confident that I chose the right company to do this work.

I've used this company for years. Fast, accommodating response, knowledgeable and honest staff make…read morefor a professional and effective experience. No pressure for an up sale.

We called Al's after they were the ones to originally install our w.h. In our house years ago after…read moreours started clanking. Not only did a service person come out within a few days, but they were happy to do a 5 min video explaining in detail what we needed to do going forward. This was really helpful and he was happy to answer specific questions and even chat with my husband after the video. It was well worth having a tech come out! So thankful to have Al's!

I am leaving this review because I am truly impressed with the workmanship of our new water heater…read more They were careful, professional, and courteous. I highly recommend these guys to anyone who needs a new or a repair on a waster heater. I love it when they are not employed by big companies because when you own your own business, you are sure to give quality work and that is exactly what Al's Water Heater did for us. Thank you.

I've used Suburban for many years now but it seems they have closed and sold their business to…read moreMastercraft. It's not the same business and my experience with Mastercraft was not good, just from basic customer service perspective. I made an appointment to troubleshoot a non-working AC. They said they couldn't give me a time window until the day of. So I called at 8:30 and the office told me should be afternoon maybe around 1. So I skip lunch figuring I'll grab something on the way over when I get the call. No call, so I end up eating only crackers. 4:30pm rolls around and I call and she says I'm next. Next, it's 6pm and the office is closed and I'm wondering if they're still coming or the tech ran out of time. So I call the after-hours emergency service and the on-call tech did call me back and said the tech is still coming. The tech calls me at 7pm and so I rush to the house to meet him and he gets there at 7:30pm. He diagnoses the problem in 2 minutes (no pressure, 20 year old unit, need new). And oh by the way they probably can't install a new one for another month. They're obviously very successful yet they can't be bothered to invest in a system to keep the customer informed when they're coming. Lucky I didn't take the day off work since I work close enough to rush home but it's just a basic lack of customer respect. Anyway bottom line is that Suburban no longer exists, it's just a name (now Suburban Mechanical) that forwards to another business. On the bright side, I found a small very capable business that was able to come out and schedule me within a week. If you're also a former Suburban customer, check out CJB Mechanical for your HVAC needs.

We have been customer for decades and had recommended their services to our neighbors , Jason was…read morealways very pleasant to work with. I made an appointment for service this year they said they will come 8-12, at 1 o'clock nobody had showed up, when I called the lady on the phone said that she didn't know when the technician will come, I canceled and rescheduled it for January 23 with a window time of 8-12. at 2 o'clock nobody had showed up or called, when I called to see what had happened the person on the phone was very rude and said that she didn't know what time he was coming, when I asked at what time he will finish for the day, her answered was "until he finishes". i waited all day and nobody showed up or called. i called them today to talk with the owner because I really want to know why they don't want to come to my house when I have been such a good customer, no one called back. That is no the way they should treat customers, and for sure not a loyal customer like us.

Thank you Robert. Quick diagnosis, and prompt resolution. I appreciate that you have had a 14 hour…read moreday so far and worked through dinner time. Good job. MLKing

I've found so much rigged together shit in my house with their sticker on it. And they also dumped…read moremy geo thermal into the drain field and almost caused it to fail. Do not use this company.