I switched to P Gagnon & Son a few years ago after being dissatisfied with another propane company…read morewho had been bought and sold several times and now had poor customer service. P Gagnon has been great from the start dealing first with the salesman, The removal of the prior company's tanks and the installation of theirs. I am mostly a seasonal resident but when I have spent a week or two when it's been cold and I know I am going through more propane then they expect based on my customer profile and billing patterns, I call and let them know and where the gauge is at so they can put me on the schedule for delivery if I need it. They have always been responsive to that, even at the busiest times of the season. They have always been pleasant and answered my questions. I needed service on a Renai heater last year and they did a good job with scheduling and servicing for me. I heard recently that they sold their propane service to another company that wanted to expand into Maine. So far, I have not noticed any difference in the service that I have been getting after that sale which has been some time ago. The same people are answering the phones and delivering the propane and the trucks still bear the company name.

Somebody else bought their business , during which time the exchanged my account from monthly…read morebudget to will call for $ 900 without letting me know otherwise taking out my monthly budget payment anyway I would use someone else

I'm surprised to read the negative reviews as I've only had an exceptional experience with Eastern…read more When I moved into my home, the previous owners had used another company for propane that I attempted to continue using out of convenience. Long story short: the other company left us without heat in the dead of winter, claiming problems that didn't exist and billed us majorly. Eastern came out immediately to correct the situation that the other company messed up on, ran tests multiple times to make extra sure everything was fine and got us back and running with heat. Furthermore, they didn't charge us for the call and actually gave a partial credit on account for what the OTHER company had charged us. They offer payment plans to make fuel more affordable in the winter. They are always prompt with delivery. I've never run out. Additionally, they have great options if you need new systems. We received quotes from 6 different companies for our water heater and our furnace. Eastern was by far the lowest and they offer 0% financing. They were very professional when they installed everything.

horrible customer service!!!! horrible. To make a call. Because my gas detector is going off…read more And be lectured about. My cost I need to pay if it's my equipment and not there's. She was very rude.

Jason and Sylvia entered our home and went right to the task. Both were professional and…read morepersonalable. The job was done promptly with knowledgable process.

There service department is awful, go elsewhere !!! Overcharge and incompetent workers.read more

Michael Gamble was paid to replace my furnace.Ayear later parts are in my yard that he refuses to…read moreremove. He quits jobs without notice and doesn't finish work he's paid to do

the Dead river propane company has the worst customer service, poor integrity, sloppy scheduling,…read moredishonest associates, and all around argumentative and difficult to work with. it simply sucks that they bought out our original propane company. It wasn't long before we had to switch. it took u threatening to charge storage to get them to finally remove their tank, and we are still working on getting reimbursed for the leftover propane. Garbage

This company was good until they got bought out or taken over by Superior...They suck now for…read more customer care and communication...I have written to them on their website 3 times and spoken to a customer service rep to cancel my service and they haven't gotten back to me in over a month...I don't reccomend anyone going with Superior propane

It's hard to believe they ever got more than a one-star rating. They're hard to deal with, never…read morepick up the phone, and usually call twelve or more times before they answer. I had damage to my home. I think they put the tanks too close, and the cedar shingles rotted away. It did nothing for me. You can do better, much better. Three companies looked at the hook-up they did and none had anything good to say.

I'm very happy with their oil service. However I am very unhappy with their furnace service. I had…read moresomeone come out because my furnace Wes making a racket. guy comes in says there is nothing wrong with your furnace it's the batteries in your thermostat. changed the batteries adjusted the flame and he left. O e week later I have key come. ThDre is a while I. my heat extender so they red tag it. thankfully I was able to get someone to replace my furnace within two days. I emailed haffners and never heard back. I will never use their furnace service again

We switched an oil account to Haffner/Energy North from another local provider. We also had them…read moreinstall a new Oil furnace/boiler. While oil delivery service has been satisfactory, the install was overpriced and raised questions about the integrity of Haffner's/Energy North. We had a proposal from our former dealer to install a Buderus boiler based system. I asked the Haffners team for a proposal and price to install a system of equal quality and especially efficiency. Haffner's proposed to install a Peerless boiler based system. In multiple discussions, that system was represented to be of the same quality and efficiency as the Buderus. Those representations proved to be not accurate. I later learned that while Peerless is a very well regarded brand, it is of lesser quality and lower efficiency than the Buderus. This first came to light when one of the Haffner's technicians who installed the Peerless system acknowledged those facts in conversation after the install. I was very disappointed and immediately raised concerns about the inaccurate statements and the lack of value in what Haffner's had installed. They "met the price" of the Buderus proposal [their original price was higher for the Peerless system]. When I challenged Haffner's supervisory staff, they offered a $100 dollar price accommodation. Given the discrepancy in value and efficiency, that did not begin to make up for the inaccurate statements we relied on in accepting their proposal. This was a system for a 95 year old widow, they should have been more honest. I ultimately spoke with a neutral party about the comparison between the two boilers - a 30+ years in the business plumbing and heating professional who has worked in my home [the system at issue was for my elderly mother] for two decades. He said while Peerless is a good quality unit, it is not at the level of the Buderus. He said in his entire career, he never had experienced a defect in a Buderus device. He also explained the difference in efficiency. In the peerless boiler, heat is transferred in a single pass around a heated chamber. The medium to be heated in the Buderus system passes three times, transferring more heat for each unit of oil burned. That information only increased my disappointment with what Haffner's's/Energy North represented to me and how they treated my mother once the inaccuracies and unfairness were brought to their attention. Conclusion: Good service and low oil prices. But pay attention to what is represented about equipment quality and efficiency. In retrospect, we should have stuck with the competing local dealer and installed the Buderus based system.

My family can't say enough thank yous to Tom from Dover, UHaul…read more For some of us not having moved in decades, needing a truck, needing size to be figured out, and with the stress and commotion of all the moving parts when helping with a move (I guess pun intended!), having not only a consummate professional to help navigate, but especially finding a fine gentleman with compassion and heart makes all the difference in the world! Dover's Tom doesn't just provide his customers with a business, he provides true service. We so thank you!

Truck and trailer were ready and the truck was like new. Made it very easy to move a car with zero…read morehaste.

1 star is too many stars -- Five years of frozen regulators, water in my then brand new tank, and…read moreno accountability I've been a customer of Rymes/Superior Propane since 2018, and I can say without hesitation: do not use this company if you have any other option. Since May 2021, I have dealt with six separate frozen regulator failures at my property -- a recurring problem that multiple Rymes/Superior employees and my independent licensed plumber all attributed to the same root cause: water in the lines/tank. 5/24/21 -- Regulator failure; entire house smelled of propane. 2/04/23 -- Frozen regulator, pipes froze. Cost me $1,100 out of pocket. 2/18/23 -- Froze again two weeks later. 11/29/23 -- Froze again after a delivery. Cost me $250 out of pocket. Was told to have handyman insulate the regulator because Rymes wouldn't fix the actual problem. 12/14/24 -- Froze again. 12/06/25 -- Froze again, with the tank at just 18% and no automatic delivery triggered -- a failure of their own delivery system. This spring, they drained the propane in my tank (poof, in the air) and it was confirmed that there was water in my underground tank. They finally replaced the tank this month. To add insult to injury, in the process caused $4,498 in damage to my driveway (their insurance did cover this, to their credit). Beyond these failures, customer service has been consistently abysmal. I once spent 2 hours and 16 minutes on hold just trying to reach a live person about an active freeze up. In addition, I am currently paying $0.92 more per gallon than their competitor charges. In total: over $33,623 spent with this company, $1,600 in additional costs directly caused by their negligence, five years of stress, and property damage. If you're considering Rymes/Superior Propane, look elsewhere!

Do not use this company!! I have not ordered oil from them for years and just got a $50 recurring…read morecharge invoice, apparently, they AUTO enrolled me in the price protection and that comes with a $50 fee, this is not something I requested or want, they will not take the charge away for a service I didn't want and did not request (which means eventually it will go to collections). I refuse to pay it and will be filing a consumer complaint with the state, first it's $50 that I'm expected to pay then it's $100, $200 and so on for services I DON'T want.

Very pleased with both the sales and install process for my new Harman Allure pellet stove. I was…read moreshopping around and ended up in Fallon's showroom. Cody was helpful in a no-pressure way. He came out to my house to build the quote and was professional and had great recommendations. The install crew (apologies, I forgot names) was absolutely fantastic. Polite, professional, and did an excellent job with the install. Thanks!

Where do I begin, I would like to think my husband and I are pretty understanding and patient…read more However, our experience was less than most. First we went to show room, picked out our stove. We ordered a Red Vermont Casting Stardance. Mind you we paid $800 more for red. Not problem. We were given an install date in which we were simultaneously trying to coordinate propane install. Then our date change, no big deal. Then the install date changed again. It was now scheduled for Columbus day. Which I had my doubts. I purposely had my husband call the week prior to be sure they were still coming on a holiday day to install the stove. Oh yes they told us, we will be there. So we told propane guy it was a go. Welp Friday afternoon we get a call..... guess what? They aren't coming on Monday. We ONCE again tried to remain patient and we got yet another install date. Very deflating!. But wait, there's more..... they actually arrived on our 4th install date. Stove comes off the truck and its BLACK not RED!!! How disappointing!! So, at this point I want to tell this place to go screw. But, I was once again convinced that they would try to make it right and comp the Red. So another month later, after red was rushed and we were told we were a priority they finally showed up with a Red stove to install. Please take your time, look at the pictures of my ceiling! I want you to get a good look at what $7,000 dollars gets you with an install. I dont want these people anywhere near my house again. We had a horrible experience. ​​