I'm surprised to read the negative reviews as I've only had an exceptional experience with Eastern…read more When I moved into my home, the previous owners had used another company for propane that I attempted to continue using out of convenience. Long story short: the other company left us without heat in the dead of winter, claiming problems that didn't exist and billed us majorly. Eastern came out immediately to correct the situation that the other company messed up on, ran tests multiple times to make extra sure everything was fine and got us back and running with heat. Furthermore, they didn't charge us for the call and actually gave a partial credit on account for what the OTHER company had charged us. They offer payment plans to make fuel more affordable in the winter. They are always prompt with delivery. I've never run out. Additionally, they have great options if you need new systems. We received quotes from 6 different companies for our water heater and our furnace. Eastern was by far the lowest and they offer 0% financing. They were very professional when they installed everything.

horrible customer service!!!! horrible. To make a call. Because my gas detector is going off…read more And be lectured about. My cost I need to pay if it's my equipment and not there's. She was very rude.

I have been with Palmer Gas for years because of the great employees/great service and their…read morePre-buy Plan. I had my heater checked before the winter and EMILIO was my service man. EMILIO was knowledgeable, he explained everything he was doing in detail, was kind and I felt very comfortable with him. I am paying EMILIO the "highest of compliments" for being a dedicated employee and representing Modern Pest with professionalism. Heidi Ricci

There service department is awful, go elsewhere !!! Overcharge and incompetent workers.read more

I've tried 5x to have someone call me to explain the gas usage and after being told someone will…read moreget back to me nothing happens, starting around 7/1. My gas usage tripled and can't get explanation why from this company. I'm in an apartment so I'm stuck with them.

I had an emergency because my Viessmann boiler died. After discussing my emergency with Ryan…read moreJackson of DF Richard Energy, he assured me they would try and get out to see what the problem was. Bottom line is that they resolved the issue with my Viessmann boiler and will gain another customer this spring when they start adding new customers again.

I switched to P Gagnon & Son a few years ago after being dissatisfied with another propane company…read morewho had been bought and sold several times and now had poor customer service. P Gagnon has been great from the start dealing first with the salesman, The removal of the prior company's tanks and the installation of theirs. I am mostly a seasonal resident but when I have spent a week or two when it's been cold and I know I am going through more propane then they expect based on my customer profile and billing patterns, I call and let them know and where the gauge is at so they can put me on the schedule for delivery if I need it. They have always been responsive to that, even at the busiest times of the season. They have always been pleasant and answered my questions. I needed service on a Renai heater last year and they did a good job with scheduling and servicing for me. I heard recently that they sold their propane service to another company that wanted to expand into Maine. So far, I have not noticed any difference in the service that I have been getting after that sale which has been some time ago. The same people are answering the phones and delivering the propane and the trucks still bear the company name.

Somebody else bought their business , during which time the exchanged my account from monthly…read morebudget to will call for $ 900 without letting me know otherwise taking out my monthly budget payment anyway I would use someone else

This company was good until they got bought out or taken over by Superior...They suck now for…read more customer care and communication...I have written to them on their website 3 times and spoken to a customer service rep to cancel my service and they haven't gotten back to me in over a month...I don't reccomend anyone going with Superior propane

It's hard to believe they ever got more than a one-star rating. They're hard to deal with, never…read morepick up the phone, and usually call twelve or more times before they answer. I had damage to my home. I think they put the tanks too close, and the cedar shingles rotted away. It did nothing for me. You can do better, much better. Three companies looked at the hook-up they did and none had anything good to say.

I'm very happy with their oil service. However I am very unhappy with their furnace service. I had…read moresomeone come out because my furnace Wes making a racket. guy comes in says there is nothing wrong with your furnace it's the batteries in your thermostat. changed the batteries adjusted the flame and he left. O e week later I have key come. ThDre is a while I. my heat extender so they red tag it. thankfully I was able to get someone to replace my furnace within two days. I emailed haffners and never heard back. I will never use their furnace service again

We switched an oil account to Haffner/Energy North from another local provider. We also had them…read moreinstall a new Oil furnace/boiler. While oil delivery service has been satisfactory, the install was overpriced and raised questions about the integrity of Haffner's/Energy North. We had a proposal from our former dealer to install a Buderus boiler based system. I asked the Haffners team for a proposal and price to install a system of equal quality and especially efficiency. Haffner's proposed to install a Peerless boiler based system. In multiple discussions, that system was represented to be of the same quality and efficiency as the Buderus. Those representations proved to be not accurate. I later learned that while Peerless is a very well regarded brand, it is of lesser quality and lower efficiency than the Buderus. This first came to light when one of the Haffner's technicians who installed the Peerless system acknowledged those facts in conversation after the install. I was very disappointed and immediately raised concerns about the inaccurate statements and the lack of value in what Haffner's had installed. They "met the price" of the Buderus proposal [their original price was higher for the Peerless system]. When I challenged Haffner's supervisory staff, they offered a $100 dollar price accommodation. Given the discrepancy in value and efficiency, that did not begin to make up for the inaccurate statements we relied on in accepting their proposal. This was a system for a 95 year old widow, they should have been more honest. I ultimately spoke with a neutral party about the comparison between the two boilers - a 30+ years in the business plumbing and heating professional who has worked in my home [the system at issue was for my elderly mother] for two decades. He said while Peerless is a good quality unit, it is not at the level of the Buderus. He said in his entire career, he never had experienced a defect in a Buderus device. He also explained the difference in efficiency. In the peerless boiler, heat is transferred in a single pass around a heated chamber. The medium to be heated in the Buderus system passes three times, transferring more heat for each unit of oil burned. That information only increased my disappointment with what Haffner's's/Energy North represented to me and how they treated my mother once the inaccuracies and unfairness were brought to their attention. Conclusion: Good service and low oil prices. But pay attention to what is represented about equipment quality and efficiency. In retrospect, we should have stuck with the competing local dealer and installed the Buderus based system.

This company is the best! I have had 2 Service calls and a Service to winterize, the staff is…read morefriendly, educates you on any issues (even shows you how to change your filters properly) and very professional. Shout out to Jake, Nolan and Max!

10/17/25: If you value honesty, integrity, and…read moreprofessionalism; DO NOT (I repeat DO NOT) use this company! Both of the technicians who came out to assist with the issue we had with our heating system were GREAT, but because of a silly mistake made by the first tech (he didn't flip the emergency shut off switch back up before he left) the company is attempting to charge us $150 for the second tech to come out and flip the switch. When I emailed the GM, Karl, to politely request that this fee be waived he responded that he wasn't sure what actually happened between the time the tech left on Saturday night (close to 7pm) to when I called again on Wednesday (around 2:30pm) but that everything was working fine. He also claimed that the time between tech visits was 6 days...that math isn't mathing...it was about 3.5 days! I am a new customer to the company and THIS is the first impression that I am receiving. Karl thinks that I should be grateful that a tech came out on Saturday. Don't get me wrong, I'm happy that someone was able to come out and I explained that I was happy to pay the service charge for that visit, but I do not believe that I should be charged for the initial tech's negligence in flipping a switch. I'm a pretty laid back person, but when I'm insulted for not using their techs for an installation and disrespected for voicing a concern and opinion, I will no longer be giving your company any additional business. They have officially lost another customer...within less than a year.

Called in an order -we are not on automatic. They arrived on a Saturday which is not normal for us…read moreand the driver handled our horrible driveway like it was no problem at all. Very quick, very professional and very much appreciated!! We were down to 5% left for two tanks so the quickness was such a relief!! Thank you all!

1 star is too many stars -- Five years of frozen regulators, water in my then brand new tank, and…read moreno accountability I've been a customer of Rymes/Superior Propane since 2018, and I can say without hesitation: do not use this company if you have any other option. Since May 2021, I have dealt with six separate frozen regulator failures at my property -- a recurring problem that multiple Rymes/Superior employees and my independent licensed plumber all attributed to the same root cause: water in the lines/tank. 5/24/21 -- Regulator failure; entire house smelled of propane. 2/04/23 -- Frozen regulator, pipes froze. Cost me $1,100 out of pocket. 2/18/23 -- Froze again two weeks later. 11/29/23 -- Froze again after a delivery. Cost me $250 out of pocket. Was told to have handyman insulate the regulator because Rymes wouldn't fix the actual problem. 12/14/24 -- Froze again. 12/06/25 -- Froze again, with the tank at just 18% and no automatic delivery triggered -- a failure of their own delivery system. This spring, they drained the propane in my tank (poof, in the air) and it was confirmed that there was water in my underground tank. They finally replaced the tank this month. To add insult to injury, in the process caused $4,498 in damage to my driveway (their insurance did cover this, to their credit). Beyond these failures, customer service has been consistently abysmal. I once spent 2 hours and 16 minutes on hold just trying to reach a live person about an active freeze up. In addition, I am currently paying $0.92 more per gallon than their competitor charges. In total: over $33,623 spent with this company, $1,600 in additional costs directly caused by their negligence, five years of stress, and property damage. If you're considering Rymes/Superior Propane, look elsewhere!

i've been a Heatable customer for my rental property, for several years. They used to be amazing,…read morequick friendly next day service with great support. Now, the support is non existent, the delivery is late even though the payment was authorized and charged well before the delivery. The temps were below zero - and customer service was like sorry - we'll get to you when we get to you... There are much better options that service on time and without having to make several phones. I'm very disappointed in how my delivery was handled as well as how my call was handled. Find a better option.

As a current Heatable customer who has had several great experiences in the past---I am now…read moredisappointed with them in every way :( Allow me to elaborate: Orders placed online in the past were just about guaranteed for the next day or so, it was convenient, competitively priced with the surrounding market and relatively painless to get a delivery, not to mention fast! Now? Unfortunately not so much and I will be very careful before placing my next order (which has yet to be fulfilled from a request placed nearly a week ago) and I would advise you to do the same. Holding out for the hope that I will in fact not run out of oil prior to my delivery on a very cold, windy New England day! They may have lost me as a customer matter of fact, after this one. The next part is the price, they're literally charging more $$$ per one gallon of heating fuel then EVERY advertised competitor in the region?!?! I feel like a complete sucker for placing this order now and in hindsight I should have researched more prior to placing it, so learn from my mistakes! What was once great, is now no longer and if I didn't need it with relative urgency I would be cancelling in hopes to get someone else here.