Jason and Sylvia entered our home and went right to the task. Both were professional and…read morepersonalable. The job was done promptly with knowledgable process.

Serviced our AC that was working perfectly. Disconnected the fan and left it for us to figure out…read more No call, email, letter, nada. Absolutely no excuse for such negligence.

I had an emergency because my Viessmann boiler died. After discussing my emergency with Ryan…read moreJackson of DF Richard Energy, he assured me they would try and get out to see what the problem was. Bottom line is that they resolved the issue with my Viessmann boiler and will gain another customer this spring when they start adding new customers again.

I just switched from my old company my first appointment went well. The team was here today to…read moreswitch the propane tanks they did an excellent job and cleaned up the old propane lines originally done by my old company. I am very pleased, they answer the phone, do what they say they are going to do and have a great attitude. I give them a high recommendation.

I switched to P Gagnon & Son a few years ago after being dissatisfied with another propane company…read morewho had been bought and sold several times and now had poor customer service. P Gagnon has been great from the start dealing first with the salesman, The removal of the prior company's tanks and the installation of theirs. I am mostly a seasonal resident but when I have spent a week or two when it's been cold and I know I am going through more propane then they expect based on my customer profile and billing patterns, I call and let them know and where the gauge is at so they can put me on the schedule for delivery if I need it. They have always been responsive to that, even at the busiest times of the season. They have always been pleasant and answered my questions. I needed service on a Renai heater last year and they did a good job with scheduling and servicing for me. I heard recently that they sold their propane service to another company that wanted to expand into Maine. So far, I have not noticed any difference in the service that I have been getting after that sale which has been some time ago. The same people are answering the phones and delivering the propane and the trucks still bear the company name.

Awful customer support Rude customer support staff…read more Prices and technicians are great - just need better support staff.

Rymes is a great family run business. The have great service and they go above and beyond to make…read moresure you are taken care of beyond expectations. At one point they even had a one of a kind part shipped from California and delivered straight to my house. No better company in NH.

This company was good until they got bought out or taken over by Superior...They suck now for…read more customer care and communication...I have written to them on their website 3 times and spoken to a customer service rep to cancel my service and they haven't gotten back to me in over a month...I don't reccomend anyone going with Superior propane

I'm very happy with their oil service. However I am very unhappy with their furnace service. I had…read moresomeone come out because my furnace Wes making a racket. guy comes in says there is nothing wrong with your furnace it's the batteries in your thermostat. changed the batteries adjusted the flame and he left. O e week later I have key come. ThDre is a while I. my heat extender so they red tag it. thankfully I was able to get someone to replace my furnace within two days. I emailed haffners and never heard back. I will never use their furnace service again

We switched an oil account to Haffner/Energy North from another local provider. We also had them…read moreinstall a new Oil furnace/boiler. While oil delivery service has been satisfactory, the install was overpriced and raised questions about the integrity of Haffner's/Energy North. We had a proposal from our former dealer to install a Buderus boiler based system. I asked the Haffners team for a proposal and price to install a system of equal quality and especially efficiency. Haffner's proposed to install a Peerless boiler based system. In multiple discussions, that system was represented to be of the same quality and efficiency as the Buderus. Those representations proved to be not accurate. I later learned that while Peerless is a very well regarded brand, it is of lesser quality and lower efficiency than the Buderus. This first came to light when one of the Haffner's technicians who installed the Peerless system acknowledged those facts in conversation after the install. I was very disappointed and immediately raised concerns about the inaccurate statements and the lack of value in what Haffner's had installed. They "met the price" of the Buderus proposal [their original price was higher for the Peerless system]. When I challenged Haffner's supervisory staff, they offered a $100 dollar price accommodation. Given the discrepancy in value and efficiency, that did not begin to make up for the inaccurate statements we relied on in accepting their proposal. This was a system for a 95 year old widow, they should have been more honest. I ultimately spoke with a neutral party about the comparison between the two boilers - a 30+ years in the business plumbing and heating professional who has worked in my home [the system at issue was for my elderly mother] for two decades. He said while Peerless is a good quality unit, it is not at the level of the Buderus. He said in his entire career, he never had experienced a defect in a Buderus device. He also explained the difference in efficiency. In the peerless boiler, heat is transferred in a single pass around a heated chamber. The medium to be heated in the Buderus system passes three times, transferring more heat for each unit of oil burned. That information only increased my disappointment with what Haffner's's/Energy North represented to me and how they treated my mother once the inaccuracies and unfairness were brought to their attention. Conclusion: Good service and low oil prices. But pay attention to what is represented about equipment quality and efficiency. In retrospect, we should have stuck with the competing local dealer and installed the Buderus based system.

This company is the best! I have had 2 Service calls and a Service to winterize, the staff is…read morefriendly, educates you on any issues (even shows you how to change your filters properly) and very professional. Shout out to Jake, Nolan and Max!

10/17/25: If you value honesty, integrity, and…read moreprofessionalism; DO NOT (I repeat DO NOT) use this company! Both of the technicians who came out to assist with the issue we had with our heating system were GREAT, but because of a silly mistake made by the first tech (he didn't flip the emergency shut off switch back up before he left) the company is attempting to charge us $150 for the second tech to come out and flip the switch. When I emailed the GM, Karl, to politely request that this fee be waived he responded that he wasn't sure what actually happened between the time the tech left on Saturday night (close to 7pm) to when I called again on Wednesday (around 2:30pm) but that everything was working fine. He also claimed that the time between tech visits was 6 days...that math isn't mathing...it was about 3.5 days! I am a new customer to the company and THIS is the first impression that I am receiving. Karl thinks that I should be grateful that a tech came out on Saturday. Don't get me wrong, I'm happy that someone was able to come out and I explained that I was happy to pay the service charge for that visit, but I do not believe that I should be charged for the initial tech's negligence in flipping a switch. I'm a pretty laid back person, but when I'm insulted for not using their techs for an installation and disrespected for voicing a concern and opinion, I will no longer be giving your company any additional business. They have officially lost another customer...within less than a year.

Called in an order -we are not on automatic. They arrived on a Saturday which is not normal for us…read moreand the driver handled our horrible driveway like it was no problem at all. Very quick, very professional and very much appreciated!! We were down to 5% left for two tanks so the quickness was such a relief!! Thank you all!

Why is there no zero option?…read more We bought a condo in August 2025. Everything about the condo in Newmarket has been amazing except that it is serviced by Superior Plus Propane (which took over for Rymes). Here's an abbreviated timeline: Summer 2025 -Requested cleaning and servicing of our Rinnai hot water heater and monitor heater, plus a new account set up. -New account couldn't be utilized until a safety inspection was conducted. -Had to harass them several times to get on the books. Done. -Safety inspection found that one pipe was corroded slightly, so I booked the fix and asked that they do the routine cleanings at the same time. -Tech comes out, fixes pipe, and tells me they never booked time for the cleanings. -Called customer service, they said the tech didn't read the notes (the techs have said the office has no clue ever and that the mergers were a mess--I have met many techs). -They decide to send out a new tech to clean for free (ok, fine, decent action). -A while later they come out and clean the Rinnais and state that the flame rods should be fixed. I call and order the parts and they are backordered. Annoying, but understandable. Quite a while later they finally come in, send a tech out after lots of calls. -They attempt to install the rods and find they are on too tight. Need a sparkle wire. Needs to be ordered. To date, we still haven't heard back about the sparkle wire or flame rod installation (I have a box of flame rods they left in my basement). The next few months after being told by at least 10 reps that they bill monthly: -Not billed until DECEMBER after calling at least monthly asking for billing/meter read. -They read it several times before it turned into a real bill. I watched them do it, as I work remotely. Still, bill was not created until December. Dec 2025: -I have a bill. Yay! -I pay the bill. -I am assured again that the bills will start being more regular now and that usually, billing is monthly. In between: -I call at least monthly, sometimes weekly. Guess who still doesn't have a bill or any decent guidance as to when I will receive one. 3/20/26: -I reach out to Samantha Hebert as she has at least responded before. This is when I learn she has quit. -Someone named Rachel Bitomske gets back to me and says "I can get that meter read." Later in March 2026: -I keep expecting a bill -I am told the meter was read on 3/30/2026 -The meter apparently gets read THREE TIMES, still, no bill -I have HAD IT, so I begin calling them regularly asking why the readings aren't turning into bills. April 2026 -One guy swears he will deal with the situation and make it his personal priority to call me within two hours. He doesn't. -FINALLY, at the end of April, I meet Casey. She is able to see that each of the 3 meter readings has come back at 0. Casey follows up with me on 4/24/2026 saying that this needs to be escalated and that service needs to get involved. She lets me know they will come out the following Tuesday to check the meter and to call her back on Wednesday. -I call back Wednesday. Meter is broken. -I ask for details about what's going to happen as I need to know my usage, and when I can expect a repair/bill. She doesn't know. -I talk with another person named Selene during this time, too, who tried to escalate my claim to Kelly (I think?) 4/30/26 -I call back as they called my husband instead of me. Kelly is not available, but wants to schedule the repair for May 5. We schedule it. -I agree to this, but still am not able to get details out of this new girl about how the process is going to go, or the timeline. She says she will get the District Manager and Kelly to call me back. -She doesn't call me despite me telling them point-blank I've had enough of being given the runaround. -I call in again and am told this is being brought to the attention of Betsy. The rep promises me that she has taken notes on my concerns and messaged her. She hopes that she will call me, given what has happened. It is not 8:10 PM. No call. No email. Nothing. This is INSANE!