I went in with a battery problem. The kit I needed didn't have the nuts and washers needed for a…read moreproper replacement. George found some spare nuts and washers I needed and explained the best way to make the repair. My Nissan now starts perfectly and the part George recommended works perfectly. I've always had a great experience at this location, and at all branches. Go see George, he'll fix you up! 5 stars!

This place is awesome! I work at a business behind this store. One of our customer's cars would not…read morestart after a closing. They were elderly and was calling a tow all the way to Sibley, Missouri. Our receptionist called this store and asked if the manager, Will, could come take a look. He came right over and it ended up being a battery, he replaced. Will went above and beyond! Thank you for being such a kind and decent person!!!

i was having trouble seeing if my brakes were under warranty so shane at 931 ne sam walton lane was…read morevery helpful and patience with me helping me figure things out very great customer service

This place is awesome! I was bringing my old engine oil there for disposal but didn't have the…read moreability to carry it in with my little ones. I called them and they came out to grab it. Just wish they carried redline oil so I could buy it from them! I literally buy everything else for car maintenance from them.

I had to put in a special order at O'Reilly's for a radiator hose. It had to be on special order so…read moreI had to pay $10 for shipping. The hose arrived and it was the wrong one. We took it back and they did have the correct one right there in the shop but it cost me $9.00 more dollars for it. I asked them if I would be able to get my $10 back from the shipping since the part was not the correct one and they said no on special orders they can't do that. What??? I don't understand that. I need every dollar because I am a senior woman on disability and I don't think I will order anything from O'Reilly's again. I do want to add they are always very friendly and happy to help you but that policy is not good.

Incredibly disappointed in their customer service yesterday. My sisters car battery was bad so I…read morefollowed her up there assuming they would help her change it but even though three grown men were working, they would only "carry it to her car for her...". Seriously? The two of us had to stand in the cold and jumpstart her car which probably took us longer than it would've taken one of them to change the battery.

Store manager Cameron has zero interest in assisting customers getting their warranty claims…read moreaccepted. After rejecting multiple attempts at getting my 3 year warranty on a 2 year battery accepted, the associate and I had to find a different way to find my purchase in their system (simply looking up the part, crazy I know) yet Cameron twice rejected my exchange with a receipt on my phone and a record in their system. Wrong person to have as the face of your franchise with so many options available nowadays.

Rude, last words to describe workers. They look like they don't want to he there and certain not…read morewant customers. They will complain and argue if you ask them to install items, like they used to perform. Battery is 1 example. Hire new people or close your doors.

Great, fast service. We were trying to leave Missouri and head to Indiana when our check engine…read morelight came on 15 minutes into our trip. He got our truck in/out same day for us.

I dropped my vehicle to take care of several maintenance issues (tires, oil), and also to repair…read moresome damage done by a curb that jumped out in front of me! They had my vehicle repaired quickly and for a great price!

Everyone at the dealership was courteous and kind. The waiting area was immaculate and bright.with…read morenatural sunlight. I worked with Zach and Zorana, they were very helpful, continuously checked back with me, polite, knowledgeable and friendly. Eager to find answers and clarification as needed.

I have been trying for over two months to have my vehicle serviced. No one returns calls, texts,…read morewebsite submissions. No one knows the answers to my questions, etc. A blatant disregard for customers. I have left messages for service department manager, dealership manager and even Cable Dahmer headquarters. They sell you on their great white glove service and then they don't provide any. I regret buying a Kia from them.

This dealership is very price competitive on new vehicle purchase. This review is only on buying 2…read morenew vehicles from them. I went to Adams Toyota to look at Tacoma and Tundras. They were taking g $7K and $12K off on Tacoma and Tundra. My sales guy Stan and the management gave me great deal on Tundras. Took over $12 off on each one. It's the best deal in town, or maybe in midwest. I also got discounts on Toyota Platinum warranty for Tundras. I will be coming back here in future for other purchaes. There are no mark-ups or extra packages, negotiation price and interest rates.

i recently took my 2003 Toyota highlander to be looked at and have an oil change done here at Adams…read moreToyota in lee's summit. the oil filter had blown off due to a bad oil change from Wal-Mart (go figure). being that this is a Toyota dealership i figured they would do their due diligence to make sure everything was still good. after a couple of days i heard back the engine was blown due to oil starvation. i was super upset as i thought i had turned it off in time. the car is older with some miles, but it ran great up into that point. after working out the insurance stuff with WM they totaled the car. but i still owned it, i paid Toyota $210 for the diagnosis's and i asked it i could still drive it home. they told me they would not recommend it. after verbally making sure they had put oil in it they brought it around to me and i made the decision to drive it home anyways. i got in the car and the oil light was still on, i pulled out and to the side to check the oil there was still no oil in the car. i went back in and bought 3 quarts of oil put it in and it barely read on the dip stick. i asked again to confirm that they had at least put a oil filter on it? i was told yes and after some looking, we found there was one. after i put the 3 quarts of oil in the oil light went away "magically". i drove that car home and it has driven fine ever since no ticking or lifter noses that they said killed the motor. how can their service department be so terrible. they didn't even put a full quart of oil in the car and called it dead. i took it to another shop today to have it looked at and they said the car is running fine no issues. the incompliance of the Toyota service provider is unexpectable. if i didn't already have a working knowledge of car maintenance i would have drove this car home very low on oil and probably really killed it. now i have my great running car back and story to tell anyone that says i am looking to buy a Toyota or have my Toyota serviced at Adams Toyota in lee's summit. sad you can't even trust the dealership these days. Ray: i appreciate your response here. i understand your diagnosis, i may have made the same assumption off the information you just now for the first time provided (none of this information was told to me verbally or is it documented on my paperwork). but when the car was returned to me there was basically no oil in it, and i had asked your service person if there was oil put in and a filter put on before he brought it up from the back lot, he said yes (again the paperwork did not say any of that). after taking the car and noticing the oil light i came back in got 3 quarts of oil from your parts desk, i put them in the car that only takes 4 quarts and then came back and asked again about oil and a filter your service guy looked at the car but could not find it, i had to get down and look and found that there was a filter attached. but returning the car to me with little to no oil is not ok. when i told him i just put the 3 quarts of oil in the service guy tried telling me that sometimes it takes a little bit for the oil to get down to dip stick, you and i know that is not true. i don't know where the disconnect is but your service person and your technician did not seem to communicate well or document well the problem. leaving me to believe i had been cheated in away. this maybe a 1 off problem or a simple case of miss communication but ether way at the price in which service is done at your shop i would expect better communication from tech to service person and service person to customer. you have information feel free to call.

My car was plastered with thick road sealing oil and the fellows at Pit Stop got it off in the time…read morepromised and made my car look fresh-off-the-lot new! The cost was reasonable, the location is convenient, and as a female, I felt comfortable there. Highly recommended!

The first time I got my wife's car detailed here it was excellent. I took my car there recently and…read morethe interior was excellent but the exterior looks like it was only washed and after the rain this week you can see the exterior never had any wax at all applied. No water beading at all. For what I paid this was disappointing.

From the moment I walked into the show room and met their representative, I was treated…read moreprofessionally and they went out of their way to insure I was satisfied with my purchase. Mike Lesher and Casey worked diligently to help me find the right vehicle at the right price. I am vertically challenged so initially thought I wanted an SUV, but later realized that the Honda sedan sport was a perfect fit! *I commend everyone part of the Honda Lees Summit dealership. A speical note of appreciation to those who helped with my Zurich protection, the gentleman who put on my tags and the one who added my front tag holder and tags. Your company is very fortunate to have you all as part of the team! Great service!

Hundred dollar oil change came off more like a $29 dollar oil change from Walmart. They left…read moregreasy smudges on the hood, door handle, and shift handle. When this was called to their attention, they promised to do something about it. Several texts promising contact with service manager went unanswered. This shows complete lack of accountability and slack policies. Not good value for the money spent.