Standard DQ. The kids that work there are young but polite. Cleaner than most fast food spots. Never been disappointed with an order there yet. Quicker than McDonald's down the street and most definitely better service. Better than the ellensburg DQ hands down. read more

Great burgers, fries and shakes. Nice staff too. I don't normally come to Dairy Queen's but I really liked it.

I generally go up once twice a month in the better weather so I can eat outside. It's always always always. I can't stress how good it is and those people they are so nice and I know they put up with a lot during tourist season and some people don't have any patience, but I'll tell you guys it's worth it. read more

Stopped in from out of town for something small to hold me over. They were very friendly and the burger I ordered was basic but Amazing! Kudos to This location and their team! read more

Worst DQ I have ever had. Flavorless melted blizzard and sub par service. Was tempted to call them out on not flipping my blizzard, not even worth going back for a free one. read more

Stay away from this location. They just charged us double the menue price for two mini blizzards. When I asked if the price was for mini's the manager said yes. When I asked if it was a Cle Elum price or a national price the manager said it was their price. He then lectured us on the high wages and taxes in the State of Washington. Over $12 for two mini blizzards is outrageous and this location should be closed for gouging. read more

This place was good but my little sister spilled ice cream all over the car. This wasn't really DQs fault so I'll still give them a few stars read more

This is honestly the worst dairy queen i've been to. First of all I had a brand new 25 dollar gift card that they said was empty and took. They didn't put toast in our chicken baskets which is part of the meal I had to pay for. We waited for so long in the drive through it was absolutely ridiculous. I'm not coming back and this ruined my morning. If you're looking for pick me up food, don't go here. read more

Clean and efficient. The food was typical Dairy Queen quality, and the staff was polite. Helped us stay strong on our road trip as we passed through town. Thank you! read more

Unfriendly service. Borderline hostile. Awful food (a single sad and sorry tiny tomato slice on a $8 chicken sand). We will never again spend money at this location, and never again order food from Dairy Queen, anywhere, ever. Nothing good about the money spent here at this Cle Elum, WA Dairy Queen. read more

This is the worst Dairy Queen I have ever been to. I have went there a lot in hopes of maybe different employees would make a difference. It does not! This place can not make a milkshake. These people have no clue. Even when you tell them the problem they don't fix it. After many bad shakes I spoke up and took the bad shake inside and asked for a new one and showed them why. My shake pours out like a glass of milk. Not ice cream, no thickness at all. They go back and make me a new one and it is just like the 1st. I then asked for the manager who comes out and says to me a milk shake has milk in it with a dirty look . I just walked out . I was so mad, I knew not to speak or it would have escalated fast. . Correct me if I am wrong but a milkshake should be thick and creamy, not like chocolate milk. They taste bad. It is a different shake every time you get one. There is the one with so much chocolate it is to bitter to drink, the one that has no chocolate that has no taste. Don't even get me going on the fake whip cream. It used to be redi-whip now it is oily wax in a can. This stuff can sit in your cup overnight and not melt. After reading all the other reviews I notice this person The Dairy Queen Business Manager leaving her comment after each review. Notice how they all say the same thing "We're sorry to hear you did not have a great experience with our team. We appreciate your feedback and are always listening to our customers." If that was remotely true you would stop saying sorry and do something about it!! Nothing like a stock reply to everyones complaints. ALWAYS LISTENING? Hello you are not. I think the The Dairy Queen Business Manager is part of the problem as well. read more

Horrible service did not include the full meal. It took forever to get our food and not enough drink choices.

Never had bad food from this location or any dairy queen for that matter, but clearly this food is old. The chicken is grey, unappetizing, and also just looks a bit undercooked. read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Cle Elum, Washington

What a disgrace. Rude employees, poor customer service, and every item delivered sloppy and drilling down the sides

We live close by and have gone to this DQ about twice/week. They get something wrong on the order nearly every time we go there. We always ask, "no onions, right?""no cheese, right", and they always insist that they got it right. Yet after we drive away and open up the bag, the order is always wrong. They always seem so sincere, yet they never get it right, which leads me to only one conclusion - the sincerity is not real. They are just pushing food out the window hoping you go away. read more

This store is the most unprofessional staff I have ever encountered. I showed up at 1 minute before closing and all of the sign & lights were still on, but they proceeded to ignore me in the drive-thru. I recommend that you avoid this location at ALL costs. It appears that they don't know customer service, and they don't need or want the business. read more

We have made this a frequent stop when traveling between Wenatchee and Bellevue. Might have to find an alternative. I have never, ever been treated with such poor customer service. We came through the drive through when Ashley was working. What a hot mess. We ordered Blizzards which we have done before.. they looked like vanilla ice cream in a cup! After a very rude exchange Ashley agreed to remake the Blizzard. She brought it back to the widow and shoved it out to me without a word. I responded there really was no reason to be mad. She responded " I made you a new Blizzard now get out of my drive through". Ouch!! Maybe she was having a really, really bad day . read more

Quick stop in in this small town to get a sweet fix. It's clean, quite, friendly smiling staff. I enjoyed the small town feel of the place. It's not as updates as most but it felt like the comforts of Grandmas place, that's a good thing. Update to make it a 4 star. Service 4.5 star. read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Cle Elum, Washington

the food was fine except for the ranch that shit is nasty. everyone who got ranch got this gross excuse for ranch. i should've gone to mcdonald's read more

Dairy Queen Grill & Chill - not ranch - Ice Cream & Frozen Yogurt Near Me - Cle Elum, Washington

The food isn't horrible but we stopped there to get lunch for a road trip and it ended up being $47 for three people which is insane for a fast food restaurant. The girl on the drive through was a bitch and they were very unwilling to help. The prices on the receipt didn't match the prices on the board in the drive through. Being $47 you would think there customer service would be decent but apparently not. They are clearly pissed off with the fact that they live in cle elum. read more

Disappointed with poor customer service. Young woman smacking her gum manning the drive through, unable to provide basics, such as filling drinks properly (in fact, when we asked to have the drinks filled more than half way she threw the drink away and proceeded to refill new drinks part way again), providing napkins or ketchup or saying thank you. Owners need to revisit training and expectations of young staff in customer facing roles. read more

HORRIBLE customer service. We were handed an incomplete order, missing a burger and all of our fries. When we asked for the remaining food, the young lady at the drive through window seemed put off. She handed us the burger, but no fries and slammed the window shut. When she finally came back, we asked about the fries, which she handed us and slammed the window shut again. Fries were small, instead of medium, no napkins, and no ketchup. At this point, we had a long day traveling and just left. WORST Dairy Queen ever, and I should have read the previous reviews! read more

We ordered a cake and 3 blizzards, and while the ice cream was good, the service was less than subpar. The cashier seemed impatient even though there was no one behind us, and while we were talking amongst ourselves in trying to figure out what to get, she would put in our order even though we weren't directly talking to her or directly ordering. My friend asked her about what was in the Jurassic Chomp which was a seasonal blizzard but ended up ordering a small s'mores blizzard instead. However when my friends order came it was the Jurassic Chomp blizzard, and on top of that it was a mini, not a small. When we told the cashier that they got our order wrong, she replied with "Would you like to repurchase?" .....In addition they only flipped 2/3 blizzards. This was a quick stop at a fast food restaurant, it shouldn't take that much to satisfy your customers. read more

Waited 40 minutes for an order. Watched 4 high schoolers stare confusedly at order screen for 15 minutes while no orders were served. Avoid!

Customer service is usually really good as is their food. I would give them more stars, but I think that the manager or owner needs to do a better job with hiring and staffing during busy seasons. We had a gentleman who seemed very untrained and unfriendly. We always tip and asked if He had a tip cup he could put it in. He looked at us like we were from Mars and said "YES?!" Like it was also annoying that we were tipping them. We tipped anyway, but we're very disappointed with the service. We asked for a blizzard with a lid and two sundaes. He crammed the spoon into the blizzard anyway and seemed annoyed when we said we asked for a lid. He crammed the lid on and then said "here's your spoon," with the same spoon He had crammed into the blizzard. We explained that these were traveling to someone and we need a clean spoon. He got us a clean spoon and shut the door. We didn't even get spoons for the other two things, so I had to go back around, try to find parking in the crowded parking lot and go in to get spoons. Train your staff better please. We aren't difficult people and we know customer service and working in food is hard, but you've got to have common sense and you need to be courteous with your customers. It will be awhile before we think about going back. read more

The service was quick. It was clean and staff was friendly. We just stopped to grab quick snacks on out long drive to ******* :) read more

Dairy Queen Grill & Chill - $5 lunch combo :) - Ice Cream & Frozen Yogurt Near Me - Cle Elum, Washington

There have definitely been issues with orders, but hey the foods pretty good. Didn't realize that Dairy Queen is a better fast food joint than burger king read more

Just pulled up, closed early even though everything says 9. Generally good food, but loose with hours, and spotty chocolate ice cream at this location. read more

Very bad service. We were stopping here for something to eat on our road trip and I was super disappointed. Out food took a long time to order and some of it wasn't even correct. We ordered some chicken strips and the sauce that comes in the box was spilled all over. Our ice cream was done nearly 20 minutes after the other food arrived and there was barely any toppings in it. Overall, this Dairy Queen was super unorganized and I would not recommend it. read more

The customer service was terrible. They asked us for sauces, and gave us everything except what we asked for. We got a chicken bacon ranch sandwich without lettuce or tomato yet they still put it on it. We also got a chicken strip basket and they gave us probably 10 fries for both meals. They also didn't give us a bag or napkins and were rude to us in the drive through. read more

The cashier with blue hair was rude, and honestly didn't know how to take an order. She refused to upgrade our sundaes to a blizzard.. she made us substitute our drinks.. I heard other customers complaining about her attitude tonight... read more

Insanely unprofessional. Walked in here to about five younger girls standing in a huddle behind the register, where they proceeded to just give me a blank stare (very welcoming). I ordered and got my food, decently fast and cheap, the reason everyone gets fast food. But all they do here is stare at you the whole entire time and it's weird read more

Be wary. Be very wary. Surly teenage staff. Very bad jou jou. You've been warned.

The place was cold, literally and figuratively. Unfriendly counter staff. (Would it kill you to crack a smile?) Heat set uncomfortably low; I wore my jacket the entire time. No hot water in the bathrooms. Where else are they cutting corners? read more

We stopped there today just to get some quick food and some ice cream after being stuck in traffic forever. They was about 5 cars in line so we expected a bit of a wait. It took over 30 minutes to get our food. We got to the window and she said the total was $22 and some cents. Okay, that's fine. She handed us the blizzards that were half melted and making a huge mess, whatever, we have napkins. Then we only got half of the food we ordered, when we asked her about it she said she only got us down for one of the meals, which isn't the case because the total was so high. She said we can go back through the drive thru or go inside. Well there was a long long inside, so we just left. All the workers we saw were younger people, they need better supervision. read more

I had just driven over 500 miles on my way to a new position as HR Director for a software company in Redmond. My final stop for gas and a quick bite was in Cle Elum, WA, where I decided on this DQ. Saturday August 31 - 6:15 p.m. Let me tell you, this was the absolute worst service, customer service experience I think I have ever received at a restaurant, quick service or otherwise! The snotty high school blonde girl who served me should not be employed by any company that desires to be successful, period. In hindsight, I wish I knew her name so I could flag our HR software to NEVER consider her for a position. Was it me, or MY vibe? Fair question. . . . Nope, I assure you I was pleasant enough and this fact was confirmed when she was just as snotty to a nice elderly couple that ordered right behind me. This terrible experience was all I thought about on the completion of my drive to Redmond. So much so, I decided that when I give a new employee orientation to 63 new staff on Tuesday September 3, (and all future employees) I will highlight this negative experience with Dairy Queen and how just one or two, selfish, self-serving, snotty high school girls can absolutely destroy the millions of dollars that a company spends to market and advertise their product or service. As a matter of fact, I am sharing this horrendous experience on Facebook, Twitter, Yelp and as noted, my staff. After reading the other reviews for this location, it sound like this is the norm, and as also thought, if this is the culture of their "public face" I have to wonder what is going on in the kitchen behind the scenes with those that prepared my food! (Ugggg) If you live in Cle Elum, my sympathies are with you. I will do my part to spread the word that there is a need for a quick service restaurant in town. If you are traveling through like I was, I hope this cautionary tale will help you avoid a very unpleasant taste in your mouth, literally and figuratively. read more

I'm not a big fan of their food but the service is good, they have great smoothies (better than Ellensburg anyway) and their banana split is now a craving of mine lol. Overall not bad read more

We stopped at Dairy Queen for lunch and regretted the 1st bite! The hamburger with the lettuce, tomatoes, onion and pickle were all microwaved. Yeah, the hamburger was hot, but everything else was wilted. Then I took a sip of the diet Pepsi and it tasted like cleaning solution. My husband couldn't even eat his fish sandwich. He said he tasted old. I normally wouldn't write a review even if it were bad but this was horrible! read more

Not sure why low rating for this place - stopped on way back to Spokane to get blizzards for the road. Delicious and just as expected as far as flavor and consistency goes. Others on the car got chocolate milkshakes which they all loved too. read more

I only stop here for an Oreo Blizzard because they are the best especially during a road trip