I love predictability when seeking something specific, and a recent visit to DQ confirmed that their formula hasn't changed. The huge parking lot was helpful on a busy night. They offer in-store and drive-thru services. The service was clean and kind, and the staff was attentive. I was craving one of their chocolate-dipped soft-serve cones, and it hit the spot as I desired. It's one of my favorite treats, and it was such a nice buy after a day that wasn't as I would have liked. read more

Dairy Queen Grill & Chill - The Shohei Ohtani placard please - Ice Cream & Frozen Yogurt Near Me - Ankeny, Iowa

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Babe: Hey babe, do you know what sounds good? Me: Yeah, what? Babe: Dairy Queen! Me: Hell yeah, let's go! Babe: should we take the dogs for pup cups? Me: let's do it!!! So we go...8 pm on a Tuesday night... and the drive through line is out to the street...again! For a good reason,it's awesome and they kick ass, car after car after car. Serving up smiles and delicious frozen treats, and pup cups. If you've been to the DQ in Ankeny then you've probably met the dude with the big beard and the wonderful personality! We love this place and they do a great business! If you have to wait, remember you choose to go, and these kids can only work so fast! Be nice, be kind and give the energy you expect to get! If your not willing to wait AND be nice do everyone else a favor and go get ice cream from a different place! Leave DQ to the people who deserve it! Hahahaha. read more

I was stupid enough to try this Dairy Queen again because the manager "claimed" they would work to improve the service and quality. It's actually worse, the employee that took my order seemed very bothered by doing his job. He very obviously gave the impression I was bothering him by ordering a chicken strip basket. I ordered a 4 piece and waited 34 minutes (I timed it this time) when I got it, the dipping sauce was wrong (bbq, but I requested gravy) I pointed this out and he rolled his eyes and walked away. Didn't say anything. Someone else eventually showed up and tossed a cold container of gravy on the counter and walked away. Went to put it in my basket and that's when I noticed the chicken "strips" were about the size of a chicken nugget and I only got 3. I was nervous to point this out as the employees were already so rude, and had me so uncomfortable. It seemed the ambiance of the place was uncomfortable and unwelcoming. Incredible that there has been absolutely NO improvement at this DQ in the past 10 years of awful reviews. The owners obviously don't care like they pretend to. Had to send this info to corporate. Avoid this DQ until someone who can competently manage this place steps in. read more

Had the best experience when purchasing a DQ cake online with this store. They rocked the design and Annette was so sweet on the phone when I called to see if we could pick up earlier. My husband has a great experience when he picked up the cake as well! I specifically asked for bright gel colors as it was a black light party. Nailed it! read more

bad customer service the negative review were spot on. We had to yell into the speaker to get our order across.

I came here at 2:20 on a Saturday and waited almost 10 min in a line that was only 4 cars long. When I got to the window the employee was very friendly, but stated that she was the only employee that was trained. I ordered food and 2 blizzards and the food wasn't ready, so she directed me to park and they would bring it out. After 7 min of waiting, someone brought it out but forgot my 2nd blizzard AND soft drink that came with the meal. So I continued to wait in my car another 8min before going inside myself, then waited another 4 min inside. At this point my hot food is cold and the 1st blizzard they gave me is melted. Overall, I spent 29 min at this DQ when I initially pulled in behind FOUR other cars. That's it. Just ridiculous. It should never take that long for a drive thru with a short line. read more

On our way home from an awful roadtrip from Arizona to Minnesota, we decided to stop at this DQ location with hesitancy after reading negative reviews online. It was a bit off of our route, but it was the only place that was mutually agreed upon by the exhausted and HANGRY car occupants. As were ordering food from the drive-thru menu (and were taking longer than appropriate because they had different items available than the Minnesota locations) the person taking our order was incredibly kind and patient. While at the window, the employee noticed we had a dog in the car and asked if he could have a "pup cup", which was super nice to offer! We apologized for taking so long to place our order and the employee was SO understanding and laughed it off. Additionally, the restaurant was within a half hour of closing (I personally dislike going somewhere near closing time as I've worked in the food industry and was annoyed with customers who came in as we were getting ready to close, but we were pressed for time and had limited options) so I give the employee even MORE kudos for being so nice! If I knew her name, I would give her a HUGE shoutout! Not only was the food piping hot; it was the best onion rings and burger I've ever had from any Dairy Queen I've been to (which are more than I'd like to admit). I highly recommend this location and will stop there again should I decide to subject myself to a roadtrip with a teenager and dog during a winter storm. :) read more

WaIted 20 minutes for food and had to finally go ask for it. It wasnt ready. Several families waiting for food when we left. Dont bother going here read more

messed order up 3 times took chicken strip basket back up to try and get fixed and was given attitude by the chick working. gravy was cold just a horrible experience don't recommend read more

Came in at noon and stood at counter for 10 min. The moron with the cornrows doing drive thru acted like I wasn't there & just kept taking &filling orders through the drive thru! I finally hollered and some woman came & said she was busy, no apology no nothing so I walked. If there Google rating was a grade it would be an F- how are they still in business read more

Waited in the drive-thru for an hour while people who walked into the store were helped before us. Told to order at the window?? Got our ice cream in minutes so what's taking so long? Absolutely ridiculous. read more

Dirty equipment, dirty floors, team members didn't look professional & were dirty - extremely busy with not enough help

This is probably the worst managed place I've ever seen. They close the inside at 7 leaving the drive thru in the street. They have parking spots for mobile order but you still have to get in the very long and slow drive thru line. The smart people who notice the inside is empty park, go to the door only to realize it's locked. read more

Online mobile ordering system is horrible it never works, doesn't give an option (if it decided to work for a parking lot delivery you have to call) Drive through takes forever Figure it out peeps we have been in a pandemic for over a year! read more

Laziest, rudest workers I've ever seen. Horrible experience I ordered a slushee and waited 20 minutes for one slushee. Horrible business. Horrible experience do not recommend. I wish I could give less than one star. I can not believe the workers can get away with being this rude. read more

I'm upset. I got a small royal cheese cake blizzard. 3 pieces of cheese cake in the entire thing, and so much strawberry sauce that I threw it away. Alsoooo the workers are VERY rude. After waiting in a line for 30 minutes I honestly expected more...or at least better service. read more

I found a fingernail in my food and a piece of hair in my blizzard 1/10 bc that blizzard still slapped :}. Also, it took 30 minutes for me to get my food terrible service. it also was very stinky and dirty. read more

By far the worst Dairy Queen ever!! Almost an hour of waiting. This is ridiculous. So much more business could be had if the owner cared one bit. read more

I went through the drive-thru when they just opened for the day and had no issues at all. I was very curious to see what caused all the negative reviews for this place. I don't usually get DQ non-ice cream food, but decided to try it out after seeing all the appetizing commercials. The food was all very good, the chicken tenders were fresh because I was the first customer. I would definitely return here! read more

Dairy Queen Grill & Chill - Chicken tender basket! Tasty! - Ice Cream & Frozen Yogurt Near Me - Ankeny, Iowa

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Much better experience inside than in the drive thru. Ordered a blizzard. Cashier was friendly but I still slow!! It took forever just to get a blizzard and nothing else. The staff in the back was gossiping. I think it's a training issue here. Dining area was fairly clean. Could also use some TLC. Again staff training and management. Bet overall much better experience than the first. I hope it keeps getting better because this is the only Dairy Queen nearby. read more

Dairy Queen Grill & Chill - Oreo blizzard - Ice Cream & Frozen Yogurt Near Me - Ankeny, Iowa

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Drive to Culver's instead. Really terrible. The franchise owner must really not care. Could make minor improvements and make a lot more revenue. So slooooow. I live in North Ankeny and often can drive to Johnston and back for faster DQ. Hand to God... Every time I'm here I seriously consider how to piece together the capital requirements to open another Ankeny location. read more

Definitely deserving of the one and half stars on here... ordered a strawberry banana smoothie and you would of thought I ordered just banana smoothie. It even had big pieces of ice still in it! The blizzard we ordered is suppose to be "frozen" and can be tilted over, but it was runny and the presentation was a disaster, ice cream dripping off the sides... The place wasn't busy either and took almost ten minutes just to get these two items, every table was open but, clearly no one has cleaned the dining area and we had to clean a table off ourselves. The young staff group were nice though, but clearly seemed they didn't care. read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Ankeny, Iowa

Absolutely the worst hot fudge sundae I have ever gotten from a Dairy Queen. Ordered a medium and what it looked like was a small with hardly any hot fudge at all! When we asked if that was a medium the cashier said yes. When we let him know it was the smallest medium we had ever seen he said ok Terrible service if I could have left zero stars I would have read more

Great spot - place gets busy quick - so it can be a decent wait but it's a hot commodity in the right weather, hard to complain when everyone in the city is thinking the same thing! I only wish they kept my French silk pie blizzard on the menu indefinitely. read more

Dreadful service. Served wrong items. Lacked trays and appropriate sized lids. Uniforms filthy. Building rundown. Will not return.

I hate leaving crappy reviews, but this is just the truth. Be prepared for a long wait at this place. The drive through window is always filthy, which is a big turn off, but what's even more annoying is that they constantly hand out blizzards that have more ice cream on the outside of the cup than on the inside.. (okay so that's a bit over dramatic, but seriously.) Our order is correct 50% of the time, and after waiting 30 minutes we don't usually have time for them to fix their mistake, so we just leave. Wish there was another DQ in town or that this one would clean up. Employees are hit or miss... Sometimes they're super friendly, and sometimes they're extremely rude. Everytime they have a new blizzard advertised, they're out of the key ingredients. All I can say is, come with low expectations and you won't be disappointed. read more

Just went through the drive thru, at the Dairy Queen on North Ankeny Blvd., here in Ankeny, IA. I ordered a Turkey BLT combo, a small cheese curd, and my boyfriend got a 3 piece chicken strip basket for the $6 deal. After we received "everything," the basket was forgotten. We were on our way back into the line to get our forgotten basket, when the drive thru cashier raced the basket out to us. We noticed about halfway home that the gravy we were given in the basket was completely spilled everywhere. The lid was not even on the gravy container. Completely soaked all the chicken tenders and fries. read more

This is the worst Dairy Queen I've ever been to. The blizzards were overfilled and were leaking everywhere in the car. It was a huge mess and we needed to put them in the freezer for over an hour before we ate them, unless we wanted to drink liquid. Aside from the awfully-made blizzards, the drive thru attendant was rude as she was basically yelling at me through the window. I will never be returning to this Dairy Queen and will tell everyone to avoid it at all costs. read more

This place was a disaster during my visit. Plenty of ppl on staff chatting. When I arrived I was the only person in the dine in area. Drive through was busy but still no excuse for a messy restaurant. I found 1 of I believe 2 clean tables. Stick to the drive thru! read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Ankeny, Iowa

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Fixing the speaker would probably help get our order correct. Then when we tell them it is wrong at the window... maybe the forth time my daughter would have gotten ice cream. I guess it will be another year before I go back to see if things have changed. read more

The inside of this restaurant is filthy! We've always done drive thru, tonight we decided to go inside..big mistake. I can never eat here again. There wasn't a single table that was clean. There were crumbs on all the seats, spilled drinks, ice cream, french fries, straws on the floors and table tops. There were 4 or 5 employees behind the counter chatting away, having no regard for the disgusting conditions in the restaurant. I'll never eat here again. I took a lot of pictures and contacted Dairy Queen.com. Disgusting! read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Ankeny, Iowa

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I called in to kindly ask if I could get a side of ranch for my onion rings, as there wasn't an option for that on Grubhub. The so called "manager" decided it would be more worth her time to argue with me about how there was no way to charge me and she couldn't do that for me. Not to mention, she had an extremely rude attitude & I got hung up on. Last time I order from here. read more

"Are you the last person in line?" I heard a young mid-puberty teen ask the people behind me. When they confusingly nodded in response he yelled "THANK YOU!". This interaction was comical for me, but it really encapsulates the entirety of my experience at this specific franchise. I am not entirely sure that this establishment is up to all of its codes, in not only the realm of food safety but that of building assurance. They lost my order, which was expected, but the quality of my frozen treat was sub-par. But what should I have expected, the fudge sauce came out of a ziplock bag. read more

Lived in Ankeny my whole life and this Dairy Queen goes more and more downhill ever year. Very sad. Ankeny needs a new Dairy Queen under better ownership and management. Drive through is always packed because of how slow the service is. You shouldn't need to allocate 30-40 minutes for ice cream but here we are. read more

Yep...all of the reviews are dead on! Out of chocolate ice cream, the speaker in the drive thru is like talking in a can, the line in the drive thru is 30 minutes long......kind of hard to believe this can't be seen by the owners. Culver's or bust! read more

This is potentially the worst. Dairy Queen. Ever. Period. Slow and terrible. Quality of employee is frequently awful. Sometimes we drive to Des Moines just to avoid it. read more

Food was good, but horrible service. We could hear employees yelling things like "can i go on break?" "sucks to suck" "why are there so many people here today?" etc. from behind the counter. Staff was not friendly at all, very short with us. I watched employees throw food at each other behind the counter as well. VERY unprofessional overall. read more

Waited in drive-through line for appx 20 minutes. The attendant, who was a shift manager I believe, had not entered one of my orders - so we had to fix that at the window. The window itself - is always incredibly filthy, as are the staff. They do not wipe off the cups so they are dripping with ice cream - unless requested. I understand the location is probably extremely profitable - it is always busy. However, it needs attention from the corporate office - the shear amount of reviews stating as much, should motivate a Polk County health investigator and DQ corporate investigator to have an unannounced visit!!! 5-2-17: Why do I keep coming here? Only DQ in town I suppose-- 20 minutes and waiting right now as I write this.... 5-27-18: A Sunday night- several cars in the drive-through line as I write this..but why is this considered "fast" food?! I waited in line for 15 minutes before we got to the window. Only location in Ankeny but seriously - can DQ not address this location?!?! This is incredibly frustrating. read more

What a joke. They had 6 employees talking the manager sipping on a drink, and we sat there and waited for 5 minutes. Employees were dropping the "F bomb" and an older employee was teaching a younger employee how to sneak out without her parents finding out. I just wanted an ice cream. Corporate, I think you're paying a lot of people to "work"; send an undercover boss!!! read more

We were the 4th car in drive through and took 15 minutes before we ordered. Only had 3 people working and no sense of urgency inside.