Line is absolutely treacherous at least 20-30 minutes minimum to get through. Ordered 2 small blizzards and a cone and it was 20+ dollars. When you finally get to the window your stuff is all melted. read more

Want to waste 30-45 minutes of your life in line? Perfect place to do it. No sense of urgency needed when you order fast food? This is the spot! Do you prefer some apathy instead of customer service? Boy, is this the choice for you! -5 stars and -1,000 aura. read more

I feel sorry for the 1 young man trying to train another kid (who is slouchy against the counter, doing nothing) unfortunately the young man does not know how to order the trainee around & young lady working the drive thru can't be bothered to help him. Everyone moves at a snail pace EXCEPT for the young man keeping it together. Even the cooks in the back are in no hurry. I guess they can not find quality help in such a small town read more

Terrible service. Have ordered many ice cream cakes but they're never ready on day and time that was agreed upon. Last time it was ran by teenagers and there was no A/C. What happened to the old owners cause it used to be so much cleaner and customer service was A+? read more

We just waited over 15 minutes at the window... the kids inside were laughing and messing around. It took them quite a bit before they even acknowledged us. It's 6:34- we pulled up at 6:05... the car ahead of us drove off because they were never acknowledged. What a travesty. This place used to be good. Where is the adult supervision??? How can you leave a bunch of kids by themselves to run a place like this? Not good... someone needs to provide a little order. It's not okay to treat customers like this. read more

The service is absolutely HORRIBLE . This was my second time being there and I will not be going back. The first time I was there the cashier was sassy and rude. As one the previous reviews says it's a "what do you want?" Kind of service. When the cashier who was attending us had a Coworker come up with an ice cream they said "the f*+k is this?" In the back all the kids were were laughing and bad mouthing each other without a care in the world. As a preview review said as well WHERE ARE THE ADULTS who actually enforce rules and regulations. Obviously whoever is manager does not care, even with so many reviews given. read more

Tried to give DQ another chance after my last bad experience here, but I am done with them for good this time. Ordered on the mobile app to pick up in the drive through.However upon arriving to the restaurant the cars were out to the road and I knew our wait would be significantly long so I parked and chose to go inside. The restaurant inside was disgusting spilled soda all over-the-counter and floor. Most of the ice cream toppings were spilled over. There were only 3 employees that looked very overwhelmed. I actually kind of felt bad for them. They were doing the best they could but definitely were not friendly. I guess we will start going to DK's in Ephrata. They have several icecream options, clean restaurant & friendly staff!! read more

Service is "what do you want" Food is "messy" Ambiance is FILTHY....what a shame ownership changed the the store went to hell fast. No pride is service.. read more

Dairy Queen Grill & Chill - Dirty handles, I'm reminded that I should just walk away. - Ice Cream & Frozen Yogurt Near Me - Moses Lake, Washington

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I used to love going to dq for there blizzards. But we waited in line for 45 mins and then when we got to the window we got our food and had to wait another 10mins or more to have cold food and melted blizzards. They need to communicate with the drive thu and let them know we are sorry for the wait or something not just totally ignoring due to finishing the 3 cars infront of us. This place has gone down hill horribly since it sold. read more

Abysmal customer service... I mean TERRIBLE! The front counter employees practically growl at you if you dare to ask a clarifying question or request a modification of a menu item. Stood waiting inside to order for 15 minutes before being acknowledged by a cashier. Dining area was dirty, and tables hadn't been cleaned for hours. Such a sad thing... this Dairy Queen used to be a local "staple" after Little League games or school concerts. End of an era. read more

the food is fine as long as there's not hair in it. maybe if they actually did there jobs you could at least say it comes out in a timely manner or be able to complain to them if they would answer the phone. read more

Dairy Queen Grill & Chill - a contaminated blizzard - Ice Cream & Frozen Yogurt Near Me - Moses Lake, Washington

Worst Dairy Queen I've ever been to. Got off for ice cream to go and the female who attended us was very RUDE. She had no customer service skills! She basically kicked us out saying the lobby hours were closed repeatedly when their sign clearly said otherwise. Will not be returning back. read more

My husband and I went in to the Dairy Queen in Moses Lake Washington on Thursday, September 22. We were shocked at how filthy the prep counter and floor was and how rude the service was and then when we question where our order was which by the way was just two blizzards they got rude with us for asking while everybody else was getting served and their orders were not correct either. Not to mention how the food was not being handled properly, We have been going into that restaurant for 25 years we are thinking seriously to never going back. The previous owner would not stand for this. read more

Dairy Queen Grill & Chill - Prep bar - Ice Cream & Frozen Yogurt Near Me - Moses Lake, Washington

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Third time ive tried to go through the drive through...this time i waited 25 minutes before giving up after one car moved....every review of this place is the same, obviously the management doesnt give a crap about service or theyd would make changes...hopefully the call i will be making to their corporate HQ will prompt someone to get the wners attention read more

Pulled up to the drive thru. There was a cone by the last vehicle... no clue what it was for... should have known I guess... Got to the speaker (nobody behind me) and without even saying hello the speaker blared "We're not taking any more orders tonight." So we drive around and the young woman in the drive through window yells out "BYE BYE!" (in a sing-song voice) and laughs. We didn't say a word before or after this. Just disappointed that their cone didn't indicate their intentions and they apparently think it's funny to turn business away. If it were my business and livelihood, I'd be having a clear conversation with the sassy young woman in the window. Customers are what allow her to have a job... think about it. read more

I swear they get slower every time I go through the drive through. Only 6 cars ahead of me and it took nearly 45 minutes to get out food.

Service is rude. Had issues with an order, where they kept stating they couldn't provide certain items after given payment and wanted to offer cheaper items no where near comparison. Most of the time it would be the opposite due to inconvenience. Stay away, better fast food in the area in my opinion. read more

Waited in line for over 30 min, only to be told they closed 5 min earlier and I couldn't order .. they had put the cone behind me, never said anything when they came out but refused service even though I had been waiting read more

Horrible customer service. Not one in there seemed happy or had a care in the world they even had a job. Very unprofessional. The girl at the window was rude. Very dirty even on the outside with food drippings on the outside of the window ledge. I cant even imagine what its like on the inside. This place has gone down hill reminds me of something you would see in the big city. Did not expect this from my small town. Someone needs to do a clean-up of the employees and the restaurant. All in all HORRRRRRIBLE restaurant the owners should be EMBARRASSED as should the Employees. read more

Very dirty resteraunt no clean tables floors sticky trash on the ground walked to bathroom (men's bathroom open)to get a napkin wet to clean a table my self was able to get a glimpse of behind the counter where ice cream is made was so dirty as for the food fries were cold and hard. As for the customer service to many young people playing around ignoring customers. Oh and the mens bathroom gross! Never eating here again! read more

"What do you want" kind of service. All the front workers look at you like they're upset you came in and they actually have to work.

Signs say.. Dairy Queen next exit. 5 miles later and you finally see the Queen. Staff was decent and the shakes were to be expected. Prolly will never be back as I don't plan to travel this stretch of road again. However if you are in the middle of nowhere and are craving a shake like my FIL... this is your place. read more

Fortunately I have never had bad customer service here and the food and ice cream is on point. However, I don't recommend going in. I did this a few times this year (for the kids) and their place is dirty. Do not look up at the ceilings... I was afraid something was going to drop on my food... Yuck! A lot of staff standing around not cleaning. They should probably have an employee cleaning day and a party for the staff after. Just because your place is old, doesn't mean you can't do anything about it. read more

25 min to get food. 10 min to get blizzards - that are melted. Waiting for service while teenagers who are supposed to be working talk to their friends in the restaurant. All while the line goes out onto the street. Only game in town I guess. read more

Moses lake absolutely NEEDS a second DQ, the amount of customers this one restaurant gets could easily be sustained through a second store. I mean seriously, you guys stay busy and have cars in line out into the middle of the road(I live around the corner and this is actually a bit of a problem for people driving on that road. I love this place but never get to go there because there is ALWAYS a MASSIVE line... thought this was *fast* food? read more

Just waited in line for 30 minutes to be told the ice cream machines were down, if this is the case employees need to be out in the line letting everyone else know. And the little girl in the drive thru extremely rude. Came 6/5 at 8:35 do better Dairy Queen read more

Went through the drive through and placed my order no issue there but when I got to the window and paid she ask if I wanted my receipt I said yes once I looked at it they had missed a item I told her and she ask someone else them she ask me to pull up and they would bring it out I waited and then walked in to find out they had to cook what was missed (no worries) but wow the people were all eating there clothes were a mess , talking on there cell phones , the restaurant was very dirty not appealing when there cooking your food read more

Preface this review with the knowledge of DQ claiming to not be fast food. We rolled into the DQ lot and waited in line for 20 minutes. Once we so patiently arrived at the receiver, we ordered two burgers, two fries, and two blizzards. After the order was taken, we rolled forward, to wait some more. After another 5 minutes, we arrived at the window. Now at the window we waited for 5 minutes before our card was swiped. After the swipe, we waited another 5 minutes, and we received our blizzards. The blizzards then promptly began to melt, so we made the best of it by placing them in the shaded portion of the vehicle. We were then told we would have to wait for our two burgers, and two fries. So, we sat in the car, with our melting blizzards, and waited. We waited 10 more minutes, after which we received our food, and was told to have a good day. No apology for the wait, no offer ahead of the food to make sure our blizzards didn't die (i.e. placing them in the freezer until our food was ready). I'd like to know what causes the backup all the time? Why are we always subjected to waiting every time? Is drive through not prioritized over the lobby? Is the kitchen staff trained properly? The only positive side to this is they finally remembered to not put onions on one of the burgers as requested, so for that, thank you DQ. read more

Ever since the new owners took over, this place has gone downhill. We would sometimes order lunch for everyone at work and it was a lot of money, but now they are rude, won't let you order over the phone, and the app lets you get all the way through until you put your card number in and then it won't let you go further. It's sad to see what the previous owner built to the sorry place it is now. read more

Burger not just flame broiled; but burned to a blackened leathery crisp...like I ordered it Cajun-style. Can not recommend. Maybe stick with the ice cream here. read more

Dairy Queen Grill & Chill - Cajun burger anyone? - Ice Cream & Frozen Yogurt Near Me - Moses Lake, Washington

Horrible service. My family and I walked in to order meals and stood at the counter with no assistance. There were five ladies behind the counter - which I had to ASK if someone would help us!?? To top off this experience of complacency of what actual customer service should be (which is their bread and butter), I ordered two vanilla soft ice cream cones for my toddler boys. When one of the boys asked for sprinkles on his cone, the lady behind counter sternly told me it was against company policy to give us sprinkles. I asked if she could just put some blizzard topping on instead and we'd pay the extra, again she said they couldn't do it?? Needless to say my boy had a complete meltdown inside. In the city we are from, Dairy Queen never had a problem doing a small request like this. Lastly, I'd like to add, my family is a Caucasian family. I hate to say our service was based on our ethnicity - but when two Hispanic customers came in after us, they were helped and created right away!!! Moses Lake is a prominent Hispanic demographic. Horrible place to go. The management - AND owner should be embarrassed by the lack of service we experienced. Shame on this place. read more

Fix your hours here at 9:20 on and you're closed hours need to be updated we drove an hour from Almira for this and you're closed :(

How about we just communicate on this open platform I reached out by posting my review and bringing my problem to the owners wife when it happened. We looked over the bad service for too long and we don't think you guys deserve our money anymore and there's nothing that can make it up because deep down it's at the roots of the store. I just advise everybody putting money into the economy to demand good service and if that means not having DQ locally so be it.... Wish we could have gotten a dream sickle!!!!!! Shame on DQ!!!!!!!! read more

Wish you guys would open up your lobby already. I asked, about 6 months ago, why you guys don't have your lobby open, and the employee that served us said that it was bc no one wants to work anymore. I believed it at the time, but now seeing all these other fast food restaurants with their lobbies open, and a full team makes me wonder if you even want to open your lobby, let alone hire anyone else. Just open up your lobby already! read more

Apparently the customer doesn't matter at this DQ. We asked for two hot fudge sundaes with fudge on the bottom of the dish . We were told they 'don't do that'. We offered to pay extra. No, they only will do that on a Peanut Buster Parfait- which was far more ice cream than we wanted. - - We walked out. Why tolerate such a ridiculous customer 'service' attitude ? So for the cost of a few squirts of chocolate fudge- likely a few pennies to them - they've lost a local customer forever & I'm writing this review. I see from reading other reviews that they even denied a request to put a few sprinkles on a little kids ice cream cone. This upset the kid and his distraught mother. Pure business genius there. read more

Took my grandkids here to eat today , not a friendly place to eat , they don't greet you . Very rude group of teenagers . They need to be controlled by some adults . I will never eat here again . Food is over priced . read more

Was very disappointed that they do not honor specials advertise. Wanted to get my free Mother's Day blizzard and brought my mom and family with me only to find out they do not do the free ones. They also do not do the 3 mini flight special! read more

The manager is very nice and is probably the only reason I would give this place a 1 star. As for the little girl that was at the cash register today was a complete asshole and was very unprofessional. She was treating the person in front of me like crap and continued to roll her eyes for nothing and then started to treat me like crap. I would suggest maybe hiring someone who is not a snob and maybe change up the front staff to people that are willing to show some common courtesy and are friendly instead of mean. read more

Haven't had a problem with the service yet but the hours are ridiculous. 10:30-20:45? Seriously? If it's a sales/payroll dollar issue, fix the issues mentioned in the other reviews and the sales will come. Opening way after everyone and closing way before? Not helping your case to stay in business, especially with Wendy's coming soon. read more

Very clean establishment with friendly quick service . Food is great especially the fries