We arrived at 8:28pm, not realizing they lock their doors at 8:30pm (although that explained the long line at the drive-thru). As we approached the front doors, one employee of the six we saw inside, a young man, probably 16 yoa, with short ash blonde hair, about 5'6", walked hurriedly to the door and locked it as we approached it. He was looking down, not making eye contact, kind of smirking. I knocked on the door to say it wasn't nice and also hadn't reached 8:30, but he locked the interior set of doors, still not making eye contact, but now just laughing. We drove into the lane to order. I said what he had done wasn't good service, the window worker, who dressed differently and looked like the manager, perhaps, wasn't aware of what had happened and just focused on taking our order (one medium blizzard). I asked for the owner's name, but was told they don't give it out. Had the male teen given customer service, apologized that he was just locking up and been polite I would've explained we were just ordering a blizzard and wasn't going to dirty their tables or anything. But I know it was the smirk, laugh, and eye contact avoidance that lead me to taking the time to leave this review. SMH. I hope owner Pablo Pena and partner Juvenal Santana will appreciate that their staff may not be doing their best to keep customers coming back. read more

The lady checking us out was so sweet, she had a long black and purple braid, glasses, and the cutest nails. Bathroom was nice and omg the food was so good. we got mini mint oreo blizzards and they were amazing, the fries were perfect consistency and perfectly salted. and the ranch (which i'm usually picky about) was perfectttt!!!! 10/10 experience, great food on the road read more

They never get the order right.Ill never go back there.Cant get a simple cheeseburger

amazing service! super quick, extra fry sauce, and super nice server! The food was really good, and delivered to us super fast, with the extra joy of 2x the fry sauce we ordered. read more

We have eaten at this Dairy Queen several times over the last two years. We have never been disappointed at the service or the food. We order burgers, fries, onion rings, and Blizzards. Because Blizzards tend to take some time to make, we are usually directed to a parking place and a staff member, usually a delightful young woman, brings the Blizzards to our car. One small improvement is some way of indicating which blizzard is in the cup. Twice I have eaten my daughter's blizzard thinking that it was the one that I ordered. My wife and I agree that this Diary Queen Grill & Chill makes the best fast food burgers. We will continue to frequent this DQ. read more

Owen L the worker is a dawg he gave us extra candy and is my boy now. Best dq in da world.

Cherry Dipped Cone! 5* worthy to keep that on the menu. Very hard to find it seems like now, and I enjoy them very much.

Terrible Dairy Queen. This place has the worst customer service and they always say "well we're not corporate" when I ask questions about it. I don't understand why this would be reason to have poor customer service and restrict menu items. I asked for a grilled cheese and they curtly said "we removed those a year ago." When I asked more questions you'll never guess what they said..."well we're not corporate and they just don't want to make them anymore." I have requested extra ingredients in blizzards and they restrict that too. I ordered 4 chicken strips and 1 was full size 2 were about 2/3 and 1 was half. You don't sell half a chicken strip as a full one, you throw in as a bonus to make someone smile. Sounds to me like they're putting profit over customers and without customers you have no profit. What kind of management scheme is this to making poor unknowing counter service people disappoint customers repeatedly. Ice cream is supposed to be fun. Don't waste your time here, drive to another DQ location. read more

The drive thru lady deserves a raise. Super kind and patient. Only problem was this doo doo ranch. Very clumpy and bubbly, not normal signs of ranch. Be weary of the sauce. Also, the younger girl at window had a tude for no reason. That is all read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Redmond, Oregon

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We've never had an issue here until tonight. I started my high school job at DQ in Bend and understand customer service and can see when it's lacking. Tonight the Redmond location appeared to be struggling. Two cars in front of us in drive-thru. We order two small vanilla cones and she says "we will have them for you at the window" we come around to the window and they "park" the truck in front of us so when we pull up the young lady asks my husband if he ordered and he said "yes we ordered two small vanilla cones" her response to us was " you need to go around to the ordering box" that was all she said and she closed the window. I called and spoke to the Manager AJ who confirmed our car make and color and said "we thought you cut the line" -- when we were up at the window there was not a car visible behind us. So not only did it appear the young lady didn't put our order into the computer she also didn't remember taking the order through the box less than 4 minutes prior, and at that time with no vehicles behind us. I'm struggling to know what the benefits would be of cutting the line in the first place. DQ put up some cameras and retrain your staff (especially the manager on duty) in regards to customer service. I don't blame the young lady working the drive thru window as she's only as good as the training she was provided. However having worked in this business 25 years ago this was definitely not a busy spurt. Do better! Had I understood at the time why she was telling us to go to the call box again I would have asked what was going on and why we were being asked to drive back around. Instead the window was shut in our faces and my husband said "let's go this is ridiculous". It's okay to provide good quality customer service 100% of the time. If your going to accuse someone of doing something make sure you have facts when you do it! read more

I think I've been way too hard on DQ in the past. I used to think it was only good for ice cream (and I really never even thought their ice cream was *that* special anyway) but the last couple years I've really been digging their cheeseburgers. I don't know what they do differently, if anything, but they're really not too bad. Actually even enjoyable. Today I was craving chicken strips and remembered they had a chicken strip basket so I decided to pick some up, since it was my closet option at the moment. Those were also better than I had remembered! Didn't really like the dip that it came with, but the chicken strips themselves were pretty good. I will just have to request something else to dip them in next time. As far as fast food goes, DQ isn't such a bad option. Don't know why I thought it was for so long but I am happy that I've given them another chance. I bet I will be back in for more cheese burgers or chicken strips when I get that craving again. Also, this location is great. Fast and friendly service! read more

The food came quickly. They brought everything to the table, which was a help since we have a toddler. I like the flame thrower burger. Everything seemed to be freshly prepared. People are friendly and helpful. For example, they offered a drink carrier when they saw we had a lot of drinks. This is our favorite place for ice cream. read more

Dairy Queen Grill & Chill - Flame thrower burger - Ice Cream & Frozen Yogurt Near Me - Redmond, Oregon

DQ food has been a childhood treat--that's fine and all. But the staff impressed me because there was a good few months (pre-covid) where every time I dined in, different staff members came out just for the heck of it and asked how my day was going. No other fast food place cared like that. Good job, Redmond DQ. read more

As a former Dairy Queen Manager, my visit here tonight left a lot to be desired. Special is a 4 piece chicken strip basket for $4.99; asked to upgrade to 6 piece and was told it would be regular price. Strike one. Received our food and the four strips were so skimpy and small that it was more like 2 1/2 or MAYBE 3 strips. Strike two. Husband went to the counter to ask for another bbq sauce and was told it would be an additional .35 cents!. May not seem like a lot, but really?! Anyway, that was strike three. Had intended to purchase ice cream, but after the previously mentioned issues, we decided it would be more of a hassle than it was worth. read more

Received a response from DQ corporate, but the link provided to discuss this would not work. G After a few days I emailed the link provided for the corporation. Funny still no contact back read more

I went through drive up at Dairy Queen today. I had fantastic service. But I was just wanting a really good hamburger. Usually I order French fries note out of habit than anything eat 3-4 and throw them away. Well not from here! I have never eaten here before. I ate every last French fry they gave me and wish I had ordered a large. They were the best French fries I have ever had in 48 years. And the fry sauce was delicious! The hamburger didn't disappoint either. Tasted like a superb backyard bbq burger. The lettuce was crisp and tomato was fresh and flavorful. The meat you could taste and was grilled to perfection. The bun was fresh and soft but held up to the condiments. I never finish a meal. Even when I cook for myself at home. I ate every last bite of everything. I never do that! That's the best compliment I can give this restaurant! read more

Not a good place to visit ordered a cheese cake blizzard and had no cheesecake in it Ordered 4 times extra cheese cake and in get any in there called and they wouldn't do anything about it they just said have a good night read more

Great customer service. I was in a car with 4 others, each getting something and I had to be difficult and order something not on the menu. A special request that could be done, but isn't a normal option. I am happy to say, even with our car full of confusing people, it was easily accomplished by the very friendly and accommodating staff. We all left happy! read more

I really enjoy DQ Their lunch time special: $5 for a cheeseburger, fries, a drink and an ice cream sundae can't be beat for price and just great "fan" food. It's a family favorite. read more

I didn't expect this! This is a MUST stop at DQ for sure. It's so big inside. It feels like a "High class" place. Their is more then enough seating. Even outside for nice day like today. The "lunch deals" are $6 &$7 but still worth it. The inside makes the visit well worth it the staff seem nice, bust, respectfully, and food was good! read more

Everything you would expect from a Dairy Queen, but very clean, new, busy and fast. Only thing we didn't like was they close at 9. Highly recommend this DQ! read more

This is by far the worst costumer service. We have gone 3 times in let's says 2 weeks and Every time they have messed up and got our order complelty wrong. I dont understand how hard it is to do your job .. once is a mistake but 3 times and every thing order was wrong.. Horrible place and will be finding a new ice cream . read more

I came to get a large cheesequake blizzard and after about a quarter of the blizzard it was just vanilla ice cream will not recommend this place at all. read more

Every time I order food here, they give me half the order and when I try to resolve the issue they are just rude and unprofessional. Won't be going to this dairy queen anymore. read more

Worst customer service ever I said something wrong I guess and I got told to leave they are horrible and have had attitudes and don't respect customers and it was the man at the front counter with a horrible attitude read more

Stopped here today with five kids. Simply asked for no tomatoes on the chicken sandwiches and was told that they are not allowed to modify any items. This is the first time I have EVER heard of such a thing. I was told that the tomatoes are easy to take off. I can not understand the reasoning behind this policy. It does nothing, but force people to waste food. read more

Fast, friendly service, ice cream was delicious! Great location on the highway! Would recommend.

This place is awesome. Everyone is friendly and the food is great. DQ still has the best ice cream in the business, plus it's affordable

I came by the other day and there was one car in the drive up and waited 4-5 mins and that customer wasn't being helped. I came back today and so far they have tried to give me 2 different orders that didn't belong to me.... Very disorganized read more

Not accommodating to diet restrictions, and the food is always cold. My husband is lactose intolerant and doesn't like tomatoes so when he asks for no cheese or tomato this place always puts it on the sandwich anyway. We have given them a couple trys and now we know way better than to even try and come back here. read more

So, this new Dairy Queen is located off of Highway 97 is not fantastic. Sure, it looks nice, it's a bit more convenient to get to than the old location off of 6th st. But, the quality of the Ice Cream is horrible. I had to order 4 blizzards for my family. All of them were under served, melted, and it took 15 minutes for it to get to me. The line was long (as to be expected), but when I saw that they set my order on the side, helped three other cars (two of which they made pull forward to wait for their order not counting myself), is when they decided to run out my order. I guess they care more about their times then they do their actual service. read more

We like to take our son to get dipped cones, and recently we ordered blizzards for ourselves. Found 3 hairs clumped together on one, they looked like eyelashes, and they were together so it seemed to have been done on purpose? We called and told them, the girl on phone said she would have to ask the manager about a refund. We said we were on our way back, we had thrown the melting blizzards away at home but had taken pictures. Got back, asked for refund. The manager acted like she was doing us a favor "she could get in trouble for refunding the whole order." It was a kids dipped cone along with inedible blizzards, and we had to drive back into town and no ice cream for us so why they were less than polite, I do not know. About a month later, I order a blizzard again, assuming last time was a fluke. Nope. There's a freaking eyelash-looking hair right on the top! Call and complain again, ask for the owner, as the manager has been rude and should NOT be in charge of anything. Are told the owner will contact us. Its been almost a week, so eff this place. I think someone is putting hairs in blizzards because they think its funny, I don't see how this could be accidental. We are very diaaponted and grossed out by these events, and the sh**ty customer service. read more

Always closing early. This DQ desperately needs new management. Seriously cannot believe the amount of times they've closed early... Not to mention hot foods being cold and rubber like. read more

Lady running the drive thru window, Mallory W., refused to give me more fry sauce, saying that she can't. I understand if I have to pay extra for it, but you cannot tell me you can't give me more. She sounded very unprofessional, very rude and did not seem to care about the customer. I paid $20 for food, the least she could have done was give an extra fry sauce so I can have one with my burger and one with my fry. I've never had a bad experience at this DQ until now. Will surely tell my friends and family about this. Mallory W., you have just lost this DQ tens of customers. Good job read more