It was .85cent blizzard day... Tried a strawberry-chocolate blizzard and it was yummy. Donna was very helpful in working the app with me. Seniors, what are you going to do with us. Learning this stuff everyday. Thank goodness for staff that understands the app. Have to say I was not crazy about the hotdog. The cook needs to know how to put onions on. I got two little pieces. Oh well, next time I will make sure they get it right. 5 stars for Donna & blizzard, 4 stars for everything else. read more

I've never had a bad time coming to this DQ. My ice creams have always been delicious, as well as doordash orders I have made in the past. Yummy creamy very whole milk ice cream! My favorite read more

Dairy Queen Grill & Chill - yummy - Ice Cream & Frozen Yogurt Near Me - Swansboro, North Carolina

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Service needs to be improved here BIG TIME. Visited it there tonight and there was a female lead (shaved lower part of her head). She did not greet any of the customers in a welcoming manner at all. There was two males behind the counter one doing drive thru and one clearly new and they were the exact same way. I try to give everyone the benefit of the doubt but this service make you never wanna come back. read more

Had a delicious Oreo blizzard at Dairy Queen in Swansboro. So thick and tasty...I enjoyed every bite. Other has the thin mint blizzard but we're disappointed by the lack of mint taste in its flavor. Not sure if it is based on the person making them or if that is what is expected. Anyway they ate them anyway. Dairy Queen has many other options to choose from. Check them out! read more

Dairy Queen Grill & Chill - Ice cream cakes! - Ice Cream & Frozen Yogurt Near Me - Swansboro, North Carolina

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Just got two blizzards and French fries at 8:30 but the ice cream was perfect and the fries were hot and fresh.

How could anybody rate this little shop under 5 stars!?!? We got a last minute birthday cake for our son and Donna hit the design out of the ballpark!!! We will certainly be back!!! yall are AWESOME!!! read more

Absolute disaster of a store. After repeating my order at least 3 times in the drive thru couldn't figure it out. Frustrated I drove up to the order taker to try for a fourth time and was met with her attitude. I offered to take my money elsewhere and was given the "go ahead" by your drive thru executive instead of fixing the issue. So in closing, I'm not sure how well the DQ brand is doing at the moment but I bet they aren't willing to lose customers like this by the minute. So here's my receipt of ordering from Hardee's across the street who was more than willing to accept my order, with pride and respect. Do better DQ, your customer service is going to destroy you. You're already plagued with issues and this is the reason why. read more

Dairy Queen Grill & Chill - The money DQ didn't get because of their poor performance and attitude. - Ice Cream & Frozen Yogurt Near Me - Swansboro, North Carolina

Drive through kept forgetting our items, fries were cold, burger not great. Chicken and ice cream 100% though read more

Very disappointed with their burger, very burnt and bitter. Couldn't eat at all, wasted money on it. Wish I could rate zero star to b able to post. read more

Dairy Queen Grill & Chill - Double bacon cheese burger - Ice Cream & Frozen Yogurt Near Me - Swansboro, North Carolina

I was driving through Swansboro N.C. on the way to the beach . As I was pumping gas next door ,I look next door and see a DQ employee changing out the sign wording. I was totally disgusted to see them posting such a statement of a controversial topic. Yes, there is support and non support on the phrase. But totally in my opinion is a bad business decision for DQ inc. The phase, " I scream, you scream, COPS come, it's awkward ". I hope your business does not have the need to call 911 soon. Not much support for the good officers out there that protect you and your business. Also before you send your typical auto response, I did call your international customer relations department. read more

Dairy Queen Grill & Chill - Anti law enforcement DQ sigb - Ice Cream & Frozen Yogurt Near Me - Swansboro, North Carolina

Was looking for lunch stop on my way from Morehead to Wilmington and chose DQ because I saw they had a new cake batter cookie dough blizzard. Location wasn't accepting online orders but said they were open. Get there and they say they don't have any cake batter ice cream so I asked for chocolate... but they didn't have that either. Ordered a 6 piece chicken tender basket with gravy and fries and a double burger and 2 blizzards- nearly $35 for 2 combos and 2 blizzards (one small, one medium). Fries were cold and hard, I was shorted one chicken tender, and didn't get the side of gravy specifically requested. Honestly very disappointing for the price. Would not recommend this location based on this experience. read more

I read the reviews and hoped for the best but it was the worst decision. I ordered a strawberry & banana blizzard. It was practically just vanilla ice cream. The guy the was also the cashier made it. I saw him put half of a half of banana in it, then walked away to blend it. Lastly, there was a bug in it. & don't try calling, bc the phones going to give the busy signal. read more

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They need to learn how to make toast , you gotta toast it not put it in for 2 sec . Everything else it fine, shakes are amazing

Some of the worst customer service I've ever experienced. We went in an hour before closing but as soon as we walked in the door the employees seemed angry that we were there, and barely responded or looked at us the entire time we were ordering. read more

This place used to be a must and a favorite. Now and for some time the service is always questionable and time delayed messing up orders .. up to 20 min waiting in drive thru then told pull around ... I think they still haven't recovered from COVID and lack of employees, the ones that are there ... aren't very happy or energetic, blizzards hve been not full last few times and always majorly repeating a lot of order over and over the speak system needs redo or something! Childhood favorite and my kids now it's like just drive over the bridge and back to avoid it if u really want a night and day experience. Hopefully they take a deep dive and work on it soon, miss the old way this location was. read more

Friendly Store . Love that they give the teens a job . Have ordered many special celebration cakes at this location , Always decorated nicely and tastes Great . Cook to order food , always fresh and appetizing. read more

Slow service. Dirty restaurant. Rude staff. Read the other reviews for this place. They are terrible. Fire the lot, and start over.​

Worst Dairy Queen on the planet is in Swansboro North Carolina. I have given them the benefit of the doubt for at least six months, they are slow, a minimum of 20 minutes from pulling up to order til we get our order. When you pull up to the window there are no less than three teenagers playing grab ass instead of putting or order together. They all act as though they are doing you a favor by taking your order. To look at the counters it's no wonder they have a 90.5 sanitation rating. I am absolutely astonished that the DQ corporation doesn't pull the franchise from the franchisee. Unfortunately this is the only DQ within 20 to 30 minutes of our house. I think I will just get my Blizzard when I am near a DQ that cares. read more

No, no, no. Never again. I'm so glad to be moving and not be tempted to come back here. Dairy Queen has a childhood place in my heart and this location is absolutely just shit. As I type this for my official last time coming here. We pulled up to the drive through at 104 was greeted was asked to wait so did. 8 mins later no response. So we parked and went in to order, order time was 113 Out the door time 130. They didn't give us the bread for the chicken basket. Nor the cheese for the pretzels now had to go back in. It's now 136 and just being able to eat our food yes they are nice enough but this is crazy. (Also I understand it's made to order but this is excessive) I've never left this location with the correct food. read more

This is the worst dq I have been to please don't waste your money or more specifically your time the drive through speaker is broken I asked the guy in the drive through why it was so bad apparently they would have to replace the sign and the owner doesn't want to waste money.every single one of my ice creams were wrong the kids hot fudge Sunday was chocolate ice cream so I said no I'm sorry it's supposed to be a hot fudge Sunday with vanilla next I only get the vanilla ice cream no fudge on top ‍ I asked for extra cookie dough in my blizzard it literally had 6 pieces of cookie dough this was first and last time at this location guess I will have to try the burger at another location read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Swansboro, North Carolina

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DQ Business Manager, Appreciate your feedback, I do question the level of effort to enhance the DQ fan experience. I never read any of the other customer reviews until now and scrolling through them it looks as through no chance has occurred with the store. Seems like something has to change (management, processes, cleanliness, food content) to improve the situation or this restaurant will continue to receive 1-2 star reviews. read more

I keep trying to give this location a chance, but each time I go it's not a good experience. A month ago I came here and waited 45 minutes in line only for them to tell us at the window that they're only doing cash. Would've been nice to know before I waited so long to get to the window. And I think I've only gotten my correct order about once or twice out of the like 10-20 times I've been here. I always order a brownie batter and add Reese's. I either get just a brownie batter, or I get just a Reese's. Rarely do I get them mixed together, like I order and pay for. I live right by this location so it's the only reason I keep trying to go back. read more

I had two negative visits this past week. The first was when I went through the drive through and ordered a Peanut Buster Parfait with peanut butter instead of chocolate and I did repeat my order. Simply right? When I pull up to the window they have chocolate & peanut butter on it . After repeating how I wanted it they brought me a second one that was also wrong. The third one was also wrong, but I asked them to just give me nuts in a cup so they don't have to remake it. A few days later a gave them another try. I ordered the same thing and when I saw that it barely had any peanut butter between the layers of ice cream I asked if they could put more on it and she refused. I asked for the manager and a young blonde girl with glasses came over and she was very, very rude to me and told me that's how they come and she could not put more on it. I explained how I just ordered here the other day and it was not like that and every DQ I've been to gives more. The manager refused to give me her name and said it was company policy not to give out names. I have been in management and I don't understand why a manager can't give her name out. I refused to pay the expensive price for basically a cup of vanilla ice cream and canceled my order. We then went to DQ at Emerald Isle and was very happy with my order. I will not be back to your Swansboro location! read more

Terrible experience here. We ordered blizzards with extra fillings and didn't hardly get anything mixed in. We complained that it was mostly all ice cream and they said "we are only allowed to scoop what we gave you." This must be a management problem of skimping the customer to make extra profit. They will not make any more profit from us ever again. read more

Extremely slow location. Also skimpy on the portions. The strawberry was bigger than the ice cream they gave me. UPDATE. I ordered extra strawberry topping and didn't get any even though I was charged. UPDATE. As if this place couldn't suck anymore. The management is awful. I called and complained because I asked for extra strawberry topping and they charged me for it and I didn't get a single strawberry 2x in a row I had issues. So when I called someone who told me they were the manager took my name and number down and told me I could come back in for a free one. So I go though the drive thru and explain that to them. I also ordered a mini blizzard for my son and they told me my total was $9+ so I figured I'd just explain it in person for a 3rd time. Then that person got another person and that person got another person. And that last person was extremely rude. She was like well is there enough topping this time and I said yes, then she was like do you want more powdered sugar and I told her no it was fine. Then she responds well they gave you too much ice cream this time. I just wanted to pay for the mini blizzard. She was like well I can take off the extra strawberry charge and you can come back when the other manager is here. I told her wouldn't have come there or ordered it if it wasn't free. And she snaps saying well this is the only time I'm going to do it. I told her I haven't been there since they messed up my order last and she went on a spiel about how they have had these new containers for 3 months when I pulled up the picture of the messed up item I got from only a month ago. read more

If I could leave a lower review I would. Not only are they slow the kids working there are treated poorly, they are doing their jobs and being treated like crap. Imagine being treated like crap and not being fully able to do everything of course they run slow. However my bigger issue is the fact that I know people that are working there are not being paid regularly. Some none at all. This is a major legal problem. read more

So long story short ...ordered a cake for my husband for his b-day...had them "decorate it" and sent my daughter to pick it up the morning of his bday and it was not done ...decorator never came in to do cakes so lady went back and threw something together....it's fine .... lady apologized and gave 10% off....REALLY!!! 10%!!!! Never again! read more

Took 20 minutes to get our food. We ended up with the wrong blizzard, our burgers were beyond soggy, and the fries were still cold.

This place needs to seriously just close its doors and cease to tarnish the image of this food brand. Terrible. Avoid at all costs. 20 minute wait time for ONE cheeseburger.. complain to corporate, hopefully they close this dump. read more

If I could give them ZERO stars, I would! I waited for over an hour to get a chili dog. seriously, a chili dog. my original order was a blizzard, a 4 piece chicken tender basket, and a chili dog. I was handed my (wrong) blizzard and asked to pull into the parking lot and my food would be "right out". I watched the woman in front of me get frustrated and go inside only to come out empty handed. I prepared myself to be disappointed at the exact moment. After 30 minutes, a man finally came out with food. not my food because nothing in the bag was what I ordered. I not so nicely asked to speak to someone on charge with higher than a 4th grade reading level. The manager comes out, is incredibly rude and extremely unhelpful like it's my fault her employees cannot successfully work at restaurant that in most cases high schoolers excel in. I was determined that I was not leaving without my damn chili dog. It was basic principle at this point. Fast forward to 30 minutes later, the same manager comes out with a cold and sloppily made chili dog. I'm convinced you need to fail a drug test, have zero customer service skills, and only shower once a month to work there. Do not recommend ever stopping here. I'll starve to death before ever giving them my business again. read more

If I could give them zero stars I would! I just sat in the Drive thru since at least 4:20pm. Pay with card give a cash tip. Get handed my blizzards and asked to pull around and park this is at 4:45. I say no you can keep the blizzards it's 90 plus degrees out and do not want them melting while I wait for food. So I park and wait someone comes out 4:50pm with same blizzards in hand and I explained the same thing- when I get my hot food order I will take my dessert. This is a drive thru I'm ordering for my family of 4 who is patiently waiting at home. So someone else walks out at 5:05 and ask what my order was it got lost. No apologies nothing. So it's now 5:10 I have my refund and gonna go support another business. They have zero customer service. A bunch of children who need so adult guidance. read more

Like always, you sit in line and get no response from anyone for 15-30 minutes. I get if they are slam packed or if there's something going on. But no one by me is here, and the least they could have done is answer me so I'm not sitting getting rained on for a RESPONSE. You shouldn't have to go to a window to pressure them to tell you how long it will be before they can even answer you. This is the second time they have done this, and the second time I had strangers behind me in line approach me like IM the hold up and problem. I'm going to have to find a new Dairy Queen to travel out of my way to, or just stop going period. EDIT: waited at the window for an hour anyway and was TOLD TO LEAVE because they didn't know how long they would be. I can promise you, I'll never go back, I was asked to leave and I'll stay gone. On top of which I'm going to make sure no one I know goes there. I will NEVER wait an HOUR at the window just to be told to leave again. DO NOT EAT HERE read more

The worst Dairy Queen Ive ever been to. They completely blew me off when I ordered my burger by disregarding what I ordered on it. This particular Dairy Queen was GOOD 10 years ago. What happened? I asked for mustard and the little plastic packets look like they're beyond the freshness date as the mustard contained in the packet is brown and stiff. I won't be back. read more

This has been my go-to DQ for years. Although last time I went I waited at the drive-thru for twenty minutes....no exaggeration. During this trip, I was also asked to repeat my order entire twice. After waiting twenty minutes, they forgot to add ice cream to my artic rush float....they claimed that they didn't hear me say the "float" part. It was remade quickly though. I just think waiting 20 minutes in an idling car for two ice cream treats is a bit excessive. read more

I'm only giving 3 stars because the staff did have a good attitude considering it's the end of the day. It's now 9:36 pm and the manager is standing outside talking to somebody in their car smoking a cigarette (picture for reference). The manager should be inside MANAGING her staff because this place was completely trashed (food EVERYWHERE)... pictures for reference. I understand how they have a 94 sanitation grade at this point but it's complete unacceptable. They were not rude but this is not how a restaurant should be operated. read more

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This has to be the worst Dairy Queen ever. We went yesterday, sat in the drive through for 15 minutes, got to the order board and no one would take our order, so we pulled forward thinking the menu speaker is broken. It didn't help that cars behind us were honking their horns. The rude employee at the window said we can't order at the window, come inside. How long do we wait at the order board? 20 minutes? There are better ice cream shops around, don't bother with this one. read more

Looking for vapid employees, slow service, and mediocre food? Come to the Swansboro DQ! We weren't planning on eating dinner, but, like some pregnancies, it just happened. Took forever to get our food. The chicken strips are dry and tasteless. The French fries limp and greasy. My daughter liked her grilled cheese. The hamburgers were oily but not too bad. The desserts however are vintage DQ. (I want to be fair.) My husband's Peanut Buster Parfait was excellent, he was happy with it. My son got the the Jurassic Park Smash and said it was 'awesome'. In sum: go for the ice cream, avoid the dinners at all cost. DQ= ice cream, not meals. read more

Dairy Queen Grill & Chill - Nasty, dry chicken 'basket'. - Ice Cream & Frozen Yogurt Near Me - Swansboro, North Carolina

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Slowest service, gets order wrong every time. Icecream was watered down. Will never visit

Decent food good ice cream. Don't expect to get anything fast. Food is cooked to order. I'm not sure why everyone complains you know what your getting when you come here. read more

Food always takes forever. They usually only have two people working and I always get asked to pull forward in the drive thru. I wait way too long for 2 blizzards. One time I timed it and we waited 17 minutes in the drive thru after paying for 2 blizzards and a kids Sunday. Their staff is not friendly and their establishment is very dirty. If you order cooked food expect it to be old or cold. Those are the only two options. I don't get food from there anymore because of the lack of quality. They are a very poor representation of Dairy Queen. read more