amazing workers these two young lady's names ilianie and maria helped me out and made my day Keep up the hard work lady's who ever the manager is your doing a good job read more

Fast, friendly, delicious, just what I wanted and my cone was devoured in moments. I will return again and again. Easy entrance, easy exit, actually one of the most convenient spots that I can think of. I went thru drive-through so not sure about the inside. read more

Why does this have such low ratings? This was fast and delicious. In donner from the bay we were pleasantly surprised at the quick service. Huge shout out to Maria and Matt... excellent service!!! read more

I brought the kids here for a quick late lunch/snack. Every single one of us was happy with what we got and we're already making plans to return. read more

Staff was unhelpful. They got my order completely wrong and overcharged me in the process. The burger I got was good enough, but far from great. However; DQbot is not sorry to hear that I did not have a great experience. They don't appreciate my feedback, and are never listening to their customers. ... read more

It was free cone day. Ya'll said you "ran out of free ones" and charged me. Drive through lady was super rude too. Worst experience of all time, considering suing for false advertising. read more

The cashier inside was very friendly and greeted us warmly and did a great job taking our order! Not only that but they got out our order very quickly! The inside of the building was very cool and relaxing and the seating was limited, but comfortable. The food was warm, well cooked, and delicious! The sundae was also very cool soft and tasty! It was all very tasty and filling, not only that but the price was very good as well! This was a very pleasant place to eat at after a busy day on a short day trip! High recommendation from me! read more

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Workers here are always happy no matter the day and time. This Dairy Queen has better service than any one I've been to

Truly fix the damn microphone and speaker. Your damn employees can't hear the customers at the drive-through. It makes the whole experience absolutely horrible for everyone. My friend and I tried to order today at the drive though and had to repeat ourselves about 5 times each. Eventually the employee gave up and told us to order at the window. And when we did, the employee who took over was so rude, and was acting like a total bitch. Honestly your employees all need to work on their customer service, how do you expect anyone to want to come back here if they're all assholes. read more

Went through the drive thru and noticed the fryer was down sign so you could not order anything fried then asked for a diet soda they were out only has Coke Zero so we ordered a small blizzard and a medium water , got to the window and waited no less than 10 mins for the girl to come to the window with only the SMALL blizzard and was told it would be $12.39 I'm like really she said yup we left with out any idems that's one hell of a mark up no thank you !! Needless to say I doubt if they will keep any business with these conditions super disappointed !! read more

When ordering through the drive through, communication seemed very unclear even tho I order a blizzard and clarified a few times. At checkout I was given a sundae so I politely asked for the blizzard. Mike (the employee handling it) seemed to have some attitude with this. He flipped the blizzard down but kept it down instead of turning it up to hand to me. He barely attempted to hand it to me and let the blizzard fall onto my hand. He didn't seem to care in the slightest nor apologize. Completely rude and uncalled for given he was the one who continuously messed up the order read more

With tone deaf responses from a corporate bot brought to you by Berkshire Hathaway Investment Group it's no wonder why this location continues to receive such negative reviews. #1. The prices are ridiculous #2. The food is mediocre preparation #3. The quality of ingredients is a 1 out of 5. read more

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Things that went well was that I did not know which flavor to choose. The nice cashier had a big smile and gave a sample of a best selling "blizzard" ice cream. The sample was... large. It was half of a regular cup. When I saw her making me a sample, I felt bad because she was making me a sample with hard work I thought I didn't like it. But the food was soooo tasty. Best service, best food, best smiles. read more

One of the best burgers at a fast food joint in my life. It tasted like a classic summer barbecue hamburger. This place also has amazing service. I got the blizzard and probs the best blizzard ever at a DQ. Fast service too. Great place to stop after a long drive. read more

Dairy Queen Grill & Chill - Fun decoration - Fast Food Near Me - Truckee, California

There are a couple better local hamburger spots for inside eats. Drive Thru burger is best option in Truckee. Careful, they pack drinks 99% with ice unless you call them in advance. read more

Love this place! I've always been a fan of the soft serve dip cone. Last weekend we were going crazy in the house so we decided to do a drive over to Truckee and Tahoe City. It was so beautiful and a ton of snow! I sometimes forget how much more snow they get over there. I've been going to this D.Q. since I was a little girl. This was the closest place to my childhood home. There isn't one in Reno; so we decided to get a cone before our hike. We all got the vanilla with chocolate dip! The best. I love the soft serve because it's actually milk instead of cream which always is a good thing! I'm also a big fan of the Oreo Blizzard too. I cannot speak to the other food items they have like hamburgers and fries ; I've haven't tried them yet. I will be back! Major yummy! read more

After the fry fail last night I brought my daughter here for lunch, the food was good but the driver thru speaker was so bad that my burger turned into a blizzard even when I tried to revert to shouting "cow meat" the employee kept asking what flavor blizzard I wanted. Went eventually got almost what we wanted, but the fries were in point! read more

Guys!! One Job!! Ordered two blizzards via delivery and was delivered one correct and one that was so not correct! Two blizzards. Not one blizzard and not a sundae with loads of peanuts. read more

Cheap food, not good service. The food is good but definitely could improve on service

I purchased an ice cream take and asked what flavor it was and whether or not it contained nuts. My son has a severe peanuts and tree nuts allergy. The guy behind the counter said it did not contain nuts and was a plain vanilla ice cream cake. When we took it back and cut into it, it had Reeces peanut butter chunks inside of it. It could have killed my child. Do not go to this store. read more

I asked for a sugar cookie blizzard and it came out with peppermint - I asked if there was supposed to be any in this blizzard and the server said yes. I went home and double checked the menu - not only did he lie, but there is only peppermint in this blizzard, no sugar cookie or sprinkles. I also ordered fries with ranch. When I got to the window I asked if ranch was in the bag, he smiled and said "yes, everything you ordered is in there!". Got home and checked - he lied AGAIN. This was so frustrating as I called out both of these issues at the window and he lied to my face. I've been going to DQ since I was a kid and this will be my last time going. I'm so disappointed in the service and this franchise, especially the Truckee store. read more

Food was terrible and pricey for quality. Service felt like everyone was new in there. There was one dark haired gal that did appear to know what she was doing after our order wrong but still food terrible. This is second time I have tried feeling first time might have been just a bad experience. But nope still bad food several months later! read more

Me and my family's favorite place to go out. This is where we go for special occashuns like birthdays and such. I love a McFlurry and I will EAT one here if you know what I mean. Best food and ice cream ever! Yum! read more

I spent $20 on 2 blizzards and when I looked at the recipe, they also charged me 50 cents for 2 spoons! Who does that? I wasn't asked if I wanted a spoon at an extra charge, just give one and charged for it. How else would I eat the over priced blizzard? And....they didn't even get my order right! Do better. Charging your customers for utensils to eat your expensive food is ridiculous! read more

What's not to live about Dairy Queen. It's one of the things from my childhood that is still the same. Still has the same great soft serve! We usually try and avoid chain restaurants but we make an exception for Dairy Queen! read more

Dairy Queen Grill & Chill - Yummmm! - Fast Food Near Me - Truckee, California

It takes a lot to earn a 1* rating. In this case we paid for a bacon cheeseburger with no condiments. Instead we received a plain hamburger with mayo on the bun. Either the staff can't read, or they don't care, but I would recommend you stay away except maybe for ice cream products... read more

Wouldn't know, they were closed at 9:20 when the hours state 10pm. Not sure how it's so difficult to manage your posted hours. Don't bother. read more

Service is consistently horrible. Didn't used to be this bad, employees always closing early or finding excuses to do less work. "Soft serve inside only", how does inside or drive through change anything about soft serve availability? Extremely disappointed. Do better. read more

Horrible service very slow line, people were driving over the grass to get away, told everyone there was no ice cream yet handing out to certain people read more

Super bomb food and awesome employees. Can definitely get busy but they obviously do what they can read more

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I would leave no stars. My friend NEARLY DIED. We specifically asked if there were peanuts in the cookie dough and the employees said no. My friend is highly allergic. We had to run and get her Benadryl. Thank god it worked or my friend would literally be dead. read more

I have pretty much given up on this location. This is not first time problems have arose. 1. Their wait time is horrible. 10-15 minutes in drive-thru every time we go. 2. They in the past love to close early even though online hours and their door are posted differently. 3 Every time we go something is wrong. This recent visit was that I ordered the bbq tenders and when I got home to no surprise they gave me regular. Not to mention I specifically stressed no mustard on my husband sandwich and they still put it on there and so he ended up not eating it. Not worth driving back since you would have to wait all over again. I feel as if this location needs a huge upgrade regarding their operations. I think if they did then it would benefit not just them but the customers as well. P.s bring back the Orange Julius drinks. read more

Slowest restaurant in town. Only go here when the kids request- sit down "real" restaurants are literally faster. Takes over a half hour just to order- with only three people in front of you. Good takes forever. If you're going to spend an hour on dinner, might as well go to a real restaurant. read more

Customer service is poor Ran out of ice cream, who does that. It's Dairy Queen! Randomly close doors with no warning Dairy Queen should change franchise owners. read more

This is the best fast food restaurant employee crew I have ever seen. They forgot my pretzels and an employee ran out to find the car

A 2 Strictly for the customer service . Ordered a hot fudge Sunday with extra nuts and a blizzard with m&m's. What we received was the poorest excuse for a hot fudge Sunday with 10 peanuts.. yes 10 peanuts!..and a blizzard with butterfingers. It was $9.30 for both- we gave her $10.00 and she said it wasn't enough. Can't figure that one out. They were not busy- one car behind us.. so there is NO excuse. The gal working the drive thru Sat, 4/28 at 4pm Needs a refresher course in all things customer services let alone how to make ice cream concoctions. Geez. The Ice cream did taste pretty good- but poorly executed. read more

Dairy Queen Grill & Chill - This is what they consider extra peanuts. Oh, and this is also a hot fudge sundae. (??) - Fast Food Near Me - Truckee, California

Some of the slowest service in town. My kids like the burgers, but the wait is too long for mediocre food.

The food is fine and the location is convenient but the prices are a little inflated. I understand the prices are higher than other locations because it's Tahoe. I wanted to add cookie dough to my Reese's Blizzard but it costed extra so I opted out. Customer service is what you expect at DQ but it does take awhile in the drive thru-line so I recommend just going inside to order. read more

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I ordered with my family and the ice cream was pretty decent but I got a chicken tender meal with ranch and what I saw was unbelievable. I don't know what they did to the fries but I ate one and almost puked and then when I went to the chicken tenders they looked ok but when I opened up the ranch cup it was SOLID it was even from a quick glance EXPIRED. When I opens it the smell was disgusting and I couldn't believe how stupid a worker could be to not notice something so obvious. I don't plan on going anywhere near Dairy Queen ever again. read more

Dairy Queen Grill & Chill - You can see the solid ranch around the edges - Fast Food Near Me - Truckee, California

What Dairy Queen "runs out" of whipped cream? This shouldn't be your first rodeo guys. Quit being so lazy and figure it out. --No product in the freezers (dilly bars/cakes/etc). --Out of whipped cream and many menu items (how?). --Slow and rude service. --Dirty inside and out. --Dairy Queen, have you inspected this location recently? AVOID AT ALL COSTS!!!!! read more