Prices are not fast food prices. Also, their menu sign has incorrect prices. Ordered a small chicken strip basket and chicken curds and the total was $22. I asked how much things cost and definitely not what the menu said. They charged me 60 cents per ranch for three ranches even though they state a dipping sauce is included with each item, and I did not ask for any extra. A pinch of fries in the basket. Took 15 minutes sitting in the drive thru waiting on the food. Not worth going back. read more

Worst DQ ever. Rude workers The finger strip they gave me was the size of my pinky it was comical read more

Staff was rude after I asked tonremake a misty slush that did not look right. Staff argue it was normally serve with the syrup on the bottom and the ice mixture on top. read more

Dairy Queen Grill & Chill - Burgers Near Me - Yakima, Washington

Terrible customer service. This location doesn't honor the printed coupons on Gold Cards sold by local sports teams. All their entrance doors are locked except one. And they couldn't even provide a plastic knife to a customer. Such a negative experience. This location needs a complete customer experience audit or to just close its doors. read more

food was good but... they did not wash the tables we came here after school with two of my friends and a parent, a lady didn't believe that we are with them and a worker was harassing us and wouldn't leave us alone. The workers were intentionally talking loud say that they were gonna kick us out. we were trying to have a fun day after school but someone always has to ruin it. read more

Seriously avoid this Dairy Queen at all costs. It is probably one of the most unprofessional and disgusting establishments I have been ever. The customer service here is basically non-existent. Every time I have gone there is a scowl faced person working the register who never offers a smile or even a how can I help you. You get nothing. Just a scowly "I hate my life" death glare. I get it. Working at Dairy Queen sucks but come on a job is a job and don't take it out on your customers cause you hate it. Every time I would go there my order is either wrong, the ice cream is half melted/leaking or they are out of things. Save your money and drive to the West Valley Dairy Queen. read more

Great customer service, food was good, reasonable price. Bathroom is shared between males and females; floor was wet and the faucet shot out way to much water at a time. read more

I went to day to order a 8in Birthday cake During C-vid drive thru with mask. Accepted. 3:00pm Order taker seemed extremely aggressive and blunt. Ok strange times. Ordered 8in cake HAPPY Birthday Jeff No price pull up. Listened as next car was repeatedly asked for order and berated at every step. That vehicles passengers were more than compliant/courteous They completed their order but pulled off soon after, same as next vehicle in line. In the long run would up with a cake that said HAPPY Birthday Jum Attitudes need tweaking for this location. Would recommend for food but not at all the Service. read more

The drive-thru order taker is a d*ck and their speaker sucks, I declined as he would have probably spit in it anyways..."BYE!" is right.

Service was good and fast I just think that they should give more food than condiments and there food isn't good but there blizerdes are good read more

This location has the worst quality food ordered chicken strip basket and got home...it was inedible very greasy food..won't ever go back. Contacted DQ website and lodged complaint.. awful!! read more

Dairy Queen Grill & Chill - DQ crap - Burgers Near Me - Yakima, Washington

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Do not go here. So dirty and gross. Got my order wrong. Honestly debating if we should eat it. We saw a leaky bag of garbage being strewn across the floor and then noo one cleaned it up afterwards. Bathrooms were nice and clean tho and staff was nice. read more

You can just skip this whole experience and have better service at Burger King. The women in the drive through were extremely rude. They messed up our order and then gave us major attitude towards me because their computer requires them to redo the whole transaction. The speaker is really old so you have to speak up and the people working give you rude responses. She was trying to say she couldn't hear me but they absolutely rude. Forgot our ranch, gravy, bbq, and just seemed like they hated their job. I don't know what to say honey, if you hate your job quit! Never been to a restaurant where they give you attitude because they don't know customer service! Please fire your staff and retrain them with people who can be polite! read more

They can't read, they can't count and are every deaf. I asked for a 6 piece chicken strip basket, which I get repeat THREE times. Got to my office, had FOUR pieces, the receipt said THREE pieces. These people are just plain stupid. The owners are worse, they go out of their way to hire idiots like this. read more

I am very upset with the customer service tonight. I went through the drive through at about 8:55pm and I was told by the person working drive thru (blond hair) that the grill was turned off & they didn't have any gravy & I was only able to order chicken.. when I got to the drive thru I asked her if they closed at 9 and she told me that the restaurant closed at 10. I'm sorry, but you don't need an hour to "clean and shut down your grill" that's just a loss on your business. I probably won't be back again. Nonetheless, our food was cold. Remember you close at 10 not 9. read more

This store is always clean and always has quick and friendly service considering how low-staffed they are. The food is consistently fresh and quality doesn't seem to be sacrificed at this location. read more

I had a great experience today at this drive through - even though they were extremely busy, the drive through service was speedy, polite, and the person serving us was thoughtful enough to make sure she had our correct order and thanked us. We love DQ and the blizzards were excellent as usual. read more

So the guy at the window said the F word infront of my little sister. The people were messing around interrupting each other while taking my order. The worst of all was when the girl making my blizzard spilled chocolate on her hands, licked it all off, then went forward and made my blizzard. Disgusting people. read more

Its dairy queen so u kno what to expect. But the restaraunt was not very clean. All tables were dirty and even on downtime nobody came out to wash any of them off. It is also needing some serious updating. Looks like the time it received a makeover was in the 80's. read more

Two chicken strip baskets and a medium shake shouldnt take 30 min to coplete at a Dairy queen. This is what people call fast food. Not forever food. read more

Horrible workers. Impatient rude. I didnt comment the first time hoping someone was just having a bad day but then same girl same issue next time. Just not customer friendly. If you hate your job it shows and has impact on business. Be the best employee you can no matter what and be thankful for whatever job you have. Just my 2 cents read more

This location is apparently not selling chocolate ice cream anymore. So there's no reason to pay twice what it costs at McDonald's for a plain vanilla cone. read more

This is the worst DQ ever!!! Before you can use their restroom, customers should ask for their restroom code! Different code for Ladies and Mens. Service super chaotic and it takes soooo looonggg to bring your order. I would have rated it 0.5 percent but there is no option for that. Will never go to this location. read more

After receiving only 2 of the 3 meals- with one of those being the wrong meal, we politely went inside to let the staff know. First the lady running the drive through came out to look in our car and have us restate what we were missing. Then the cook came out to our car personally to argue with us that she had made the food that we did not receive. We showed her our bags and 4 young children waiting patiently for the meals to be corrected. She went back inside visibly upset and then returned later with our food. The cook then complained about her staff calling them a derogatory name. The meals were still incomplete and incorrect but we had had it. It was like a bad joke that kept getting worse. To top it off, I got the butt hole of the tomato - on my supposedly plain cheeseburger. This whole ordeal took over 25 minutes. Never again, Yakima Ave DQ. Never. Again. read more

Dairy Queen Grill & Chill - Burgers Near Me - Yakima, Washington

This is a horribly run store. I ordered a cake for my daughter's birthday. I show up and first they can't find it. Then they pretend like they find it, but then spend 20 minutes creating it because it wasn't ready. I was there an hour and half after it was supposed to be ready. They always blame something for their tardiness --like doing their "job" is a setback to doing their job. Just HORRIBLE customer service and the longest wait times of any "Fast" food location I've ever been to. I'm so disappointed that this is our closest DQ. I can't wait until they get a decent manager and decent employees at the store. read more

ZERO STARS. In fact.. can I give negative stars?This DQ location is the definition of disaster. Horrible customer service to start the shit show. The gal taking our order through the drive-thru speaker made us feel like we inconvenienced her entire day (dramatically huffing & puffing), and then continued to be rude at the window. This location and the customer service is a dump. Don't waste your time and make the drive to the WV location. read more

This location is always out of things, generally manned by a bunch of teenage girls, they are slow and the workers are incompetent. I spoke to a cashier at the west valley location and told her how awful this location was and she said "Yeah... we hear that a lot." If you want Dairy Queen, just make the drive to west valley, don't waste your time trying to go here. read more

It's a Dairy Queen so you pretty much know what to expect but I wanted to comment on the great service we received as a group. This place is right by the Yakima Convention Center and they did a great job when we brought a large group in for the Washington Prevention Summit. We had a good sized group of middle and high school students and the staff (which seemed small) kept up with our orders and I was impressed. There were a couple mix ups but the staff fixed them quickly without hassle. They must be used to dealing with groups and have done a good job training their staff. read more

Dirty. Unorganized. Unfriendly staff. Trash full. Disgusting bathrooms, Men's and women's. I would not recommend stopping here. My blizzard was ok though. Hope I don't get sick. read more

When we came in, no one acknowledged us. Finally got our order placed. While waiting there was a girl behind the counter that was having a problem w/ some machine and said "G*ddamn!" Wow! We should have walked out right then. While waiting for our order, I needed to use the bathroom which is locked. Got the wrong code 3 times, gave up. We've been to this location yrs ago. Used to be ok, but will never go to this one ever again. read more

The open sign was on at 10:45. We pull up to the drive through and sit for a few minutes before they say they are closed. Very irritating!!

THe service was horrible and hey didn't even make the blizzards right. The girl was very rude and questioned why I wanted my blizzard the way I asked. She didn't greet me at the window and didn't turn the blizzard upside down. When we got home, there were nuts on top and not blended, there were whole strawberries and they were missing one of the ingredients. They ONLY reason I plan to go back is to get a refund! read more

We ordered at two drinks and a small strawberry sundae 2:37 and received it 2:52. 15 minutes is ridiculous wait for such a small order. It's not that busy for Friday afternoon. Then an employee is the in the restroom on her phone and had to tell her I had pee to get her out before I had an accident. We picked out our table and found a hair net on a sit. We will not be returning. I wish I could have an option of a negative rating so I could give it a -2. read more

20 min for a blizzard is a little ridiculous and to top it off she would even turn it upside down, I even asked her to. She was afraid it might spill the whipped cream. I fill really bad as the lady in front of me ordered a DQ cake and drove 20 miles to pick it up and they didn't have it. It took them like 15 min just to figure that out and didn't even make it right with her. They had her order form but no cake. The staff there needs to help each other out and be a little more friendly. The worst is they were not even busy. read more

Overall good experience. The down side was that their machine for chocolate ice cream was out of order. I stated my disappointment with no chocolate ice cream. The server (older lady and I didn't get her name) was very nice and added a little extra chocolate fudge/syrup to my Blizzard...and I didn't even ask. I thanked her and told her I appreciated it. read more

Came here a couple times after church to have a blizzard, and the service was horrible, the second time I was there, the lady was texting while taking my order, and then when she was making my blizzard she kept asking what flavor I ordered, very unprofessional read more

Im a huge fan of customer service. I happened to be in Yakima over the weekend with family. And we stopped in at a Dairy Queen, to me nothing here is really that special food wise. I usually dont write reviews on fast food joints but I just was really impressed with the service of the staff and the willingness to go the extra mile for me. I ordered a plain hot dog and was asking to see if they had relish. Apparently they had run out, but the lady that was helping me was willing to cut up some pickles in the back for me. I was like really? Wow. Cool, but no thanks. To me I reckoned that was Yelp worthy and the experience here left me with a smile. I love the small things =) read more

I never thought I would ever give a Dairy Queen a one star, but the service was so bad here... The only thing I think they did right was the Blizzard. My wife ordered an Asian Salad. It was the last thing to come out and she didn't get a fork with it so I had to ask for a fork. When I ordered it they ask me what dressing but when it can, it came with no dressing. They have a certain part of the seating area reserved for what I would call Gang Bangers as ther kids in that area seemed to have a difficult time keeping their paints pulled up. And no matter how many car's were in like or people waiting to have their orders taken, one of the employees was over in that area with the Gang Bangers... I was very disappointed and will not be back. read more

If I could give zero stars as an option, I would have. HORRIBLE customer service. I brought a gift card in to use through the drive-through (which we got brand new) and they said that it didn't work. They tried for 15 minutes (while the ice cream was sitting there mind you) and then said that not only was the card not working, but that their card machine for credit/debit was out! The girls at the window just acted like there was nothing they could do, so we walked away empty handed (family of 4) very disgruntled Determined to solve the issue of the "not working" card, I called the number on the back of it (as I thought they should have done themselves!). They said to have the restaurant call the number the next time I go in and they will verify the amount on the card, and approve it to switch out for another card. We went into the restaurant the next time, I explained the situation (which a few of the girls were there in the back from the last time) and the guy spent 25 minutes calling the number, then calling the manager, all but to have the manager tell him that she would be in at 9 PM and that I could come back then to talk to her! WHAT KIND OF MANAGER DOES THAT?! The guy I was working with this time though was the saving grace for this restaurant (he should be promoted to manager), because as I let him know of our frustration- the fact that we came in twice to get ice cream as a family treat and were going to have to walk way empty handed again- he felt bad enough, paid for it, took down my number and said the manager would call me when she came in. While this was a much better outcome then the first go around, it shouldn't have been the regular worker who decided to do this! The manager still hasn't called me back. I will be getting a hold of the owner soon to inform them the kind of people they have running their business. read more

TERRIBLE! The chicken strips were TINY, they messed up my order twice and the girl at the window didn't even try to give any type of customer service, even when I mentioned how small the strips were. Normally I expect a Dairy Queen chicken strip basket to be plentiful with fries and large strips but this was not the norm. I'm not one to complain much but our meals were NOT worth the near $20 we paid! Ridiculous! I'll stick to the Dairy Queen off Nob Hill! read more