I LOVE this location and head straight for it every time I come to Indy. While it isnt super easy…read moreto access from the highway, I still find it worth it. On the most recent visit I ordered ahead online and was able to pickup at the drive thru window. The staff was helpful and prompt. I got the chopped salad, Chicago dog, Chicago beef, and fries. For dessert you must get the Eclair cake. Everything was fresh and delicious. On previous visits I have gone inside and the dining room was clean. I chose to order ahead because it does take a bit for it to be ready since it is a made to order restaurant. Get your Chicago bites here!

ordered a polish combo. It took 19 minutes, and its not even…read morebusy. Fries are barely cooked., Turns out my bag was just sitting there, all someone had to do was hand it to me. Never a manager in sight here. Just a bunch of lazy employees

This place doesn't miss. When I do want fast food I'll gladly stop by here as the burgers are…read morereally good and the Diet Root Beer is amazing.

The ice cream or custard is the only thing I believe is worth going for. We have attpted theor fish…read moreplatters it was to expensive for quality we received. Plus the price of their platters (fast food) are almost the same price (give or take a dollar and some change) as a sit down with wait staff, with actual silverware, cups and plates. Just depends what you want and what you're ok spending your money on. My personal opinion is that you can find better quality vs their prices elsewhere.

I came in good spirits. I tried to engage the man and woman in the store and was greeted with short…read morehellos and stares. Ummmm...ok. I ordered my sandwich and got it without incident.....Until....... The cup of soup I ordered they didn't have enough of, so the guy said he needed to get more. I said I would wait with no problem. Seconds later he bought me out soup that I swear he added water to! It was broccoli and cheddar water! There was zero flavor and crackers didn't thicken it up! The sandwich was good. The manager did correct the issue, but overall, not a great first impression.

I have ordered delivery from the Downtown location before but this was my first time visiting any…read morelocation in person. It's very cool on the inside with vintage and Indiana-themed decor, tin ceilings, and, of course, a potbelly stove. The staff were friendly. But brother and I were very confused about the ordering process. There wasn't a lot of directional signage showing where to start and each step of the process. I watched a few other customers go through and they didn't seem like they had a problem so maybe it was just us. Next time I would probably just order online and pick it up so I could avoid the in-person ordering process altogether. I had the turkey sandwich and it was pretty good. I would say definitely a step up from your typical sub sandwich chain in terms of flavor and toppings options. I tried the chili mac as well. The chili is definitely à la Wendy's but I enjoyed it. The mac and cheese was good as well. I'd probably get either on its own but not together again. I also tried the Potbelly/Zapp's collab chips, the Hot Pepper flavor. They were good but are definitely not for everyone. When I visited, most of their fountain soda options were out of order so I settled on a no sugar added Pineapple Passionfruit juice/soda which was actually pretty good. We'll definitely be back - especially to try out their milkshakes!

Haven't been to steak'n shake in years, and really was turned off by this visit. First off, no one…read moregreeted us when we walked in. I was with friends and one never had steak'n shake and the other one was like me...it had been a while. I didn't realize that you have to order on a kiosk, no one said anything. I decided to sign up for rewards (something I always check for before ordering) so I downloaded the app and ordered from there. My friends used the kiosk, it seemed user friendly, but it would have been nice for anyone to speak to us. Ordering on the app wasn't bad, it said my food would be ready in 4-9 minutes. My friends got their food very quickly. Their food was nice and hot. We didn't realize that getting your drink after ordering from the kiosk, you have to get your receipt and use the QR code to scan at the machine to receive your cup, some direction on that would have been nice. As for my food, about 20 minutes passed and I still didn't hear anything. The app doesn't have a tracker, but I made sure I ordered it at the right location and for pick up which it was all correct. I had to go to the counter, got a man's attention that was working, and he asked for my name. He then went to the back and I heard them talking. Several minutes later, a lady came out with my food and drink. I asked if it had been ready and she said yes, so I asked how was I supposed to know and she just shrugged her shoulders not saying anything. I was very upset, but so hungry. I told her how my food would now be cold and she just walked away. I went to the counter to get ketchup and she appeared behind that counter saying I'm sorry. As for customer service I would give 0 stars if I could. Of course my food was cold. I ordered the garlic single steak burger combo, it tasted ok, but I was starving. My fries tasted old and were not fresh. I wasn't satisfied. I noticed after signing up for rewards I received a free milkshake offer. They also sent a survey to my email (of course I filled it out) and for completing it, you get free fries. These will come in handy, probably for my kids. The ambiance remains the same as I remember from a long time ago, classic dinner vibes with black/white tiles, and retro themed red/black booths and tables.

The drive thru man had such great energy, he had redish hair, we came through around 1am tonight…read moreand he was the best drive thru person I've ever came in contact with. Thank you for being so kind! Edit: His name is Joshua!!!

I've come here several times, and every visit has been a good experience with both the food and…read moreservice. One thing I really love is their rewards program in the app. I've received several perks over time, from free shakes during their business anniversary celebration to a birthday treat. I even randomly received a free entrée coupon and used it toward the Sunrise Burger. It was delicious! It comes with two patties, so I ended up sharing it with my husband since I'm more of a one patty girl myself. Saving money while still enjoying a good meal is always a win, and I really appreciate how they reward loyal customers in this way. I've dined inside a few times and have never had any issues. They have a family friendly ambiance, and during the holidays they decorate like during Christmas with trees and holiday lighting. There's plenty of seating available, including outdoor seating, which is really nice when the weather is good. Their kids meal is also a solid option. It comes with a single hamburger, fries, a drink, and a cookie, and the cookie is actually really good. Their shakes are definitely worth mentioning too. My favorites are the Cookies & Cream and Banana Split shakes, but honestly, the other flavors I've tried have been tasty as well.

Stopped in and tried this establishment. Marcia really enjoyed the fries and ate all of them…read more Normally she eats a few and gives me the rest. The burgers were good, nothing to rave about. I also ordered a side of Mac & cheese. Most of the cheese was on the bottom of the cup they handed out, but was tasty. It's a kind of place where you place your order at a counter then find a place to sit down. The food is out quickly and the people are quite friendly. Tonight, it is not quite packed, however, they have a drive thru service that keeps quite busy.

Amazing customer service and quick and speedy when it comes to getting the food out and served hot…read moreand fresh!

Nasty food. Rude people. The gravy was like water. I called for a replacement. They don't answer…read morethere phone

Wingstop is where I'm going if I want wings! They have quite a few sauces and dry rubs and their…read morefries are incredible. I have to be in the mood for wings, but when I am, Wingstop does the trick! I always go for boneless wings and the quality of chicken has always been good. The wings are large which I appreciate. The mild buffalo sauce is yummy, but I've come to really like the spicy Korean Q. It's hotter than regular buffalo, but the flavor hits almost perfectly between sweet, spicy, and tangy. If you're getting a side with your wings, get the fries! They have a sweet and salty seasoning they put on top of them that makes them different from pretty much any other fries I've had. Unfortunately, they don't tend to use very much of the seasoning on top of the fries, so I would recommend asking for extra seasoning on them so you can taste it more. It's such a bummer to get them home and realize that that sweet and salty flavor is faint! As far as COVID, they're doing a great job from what I've observed. You can call in or order online and just dash in to pick up your order. The inside is closed for dining and all the staff wears masks. I felt comfortable going in to pick up my food. If you're going in for pick up, make sure to bring along your ID or credit card you paid with so they can verify before you leave with your food. Overall, Wingstop is a good option for wings. Ask for more seasoning on the fries and you'll be loving it!

Chicken was hard and dry! Taste old and hard. Could barely eat, waste of money. Will not be…read moreordering wings from here again!!!

I'm giving them a five-star review for consistency they are consistently horrible this time I…read morethought I try the new sriracha Munchie Meal Restaurant was not busy ordered through drive-thru the employee was having a difficult time understanding me when I did get my order as expected ice cold greasy tasted like it had been sitting on the shelf for a long time! So I was there waiting for a while until I feel like I want to try it again and see if you are still consistent!! And according to the ad it's supposed to have some type of promotional prize with it!!

Very very very very slow service for a fast food restaurant, 2nd customer ordering inside the…read moreestablishment and it took 20+mins for a sandwich, burrito and french toast sticks This is our second time here and the first time was no different, gave them a chance but not sure if there would be a next time Floors are newly cleaned but still sticky Food is good but not for the long wait

I know we're talking about fast food, but I had a great experience compared to the other Burger…read moreKing in the area. I went to last week. Who doesn't love a nice flame, grilled burger, fresh hot fries and a Coke every once in a while. I know this is a franchise, but some are better than others. When they pay attention to detail and what the customer wants. Alexis greeted me with a smile and made my burger fresh like requested. There's nothing like cold fries so he made sure that they were piping hot for me. This location was super clean, well maintained and organized. Thanks for a great experience and meal today! Download the app for offers and rewards. See you at BK and SYOY

Most restaurants these days are short staffed. But this BK has done a great job every time I've…read moregone through the drive through around lunch time. Although it should be standard to get napkins and a straw, these place has never failed me! Not that this is healthiest choice but sometimes you need a burger and fries and this hits the spot.

Stopped by Five Guys after the gym with a friend, and we both went for lettuce-wrapped burgers,…read morelove that they offer that option! I ordered a "little" burger (one patty) loaded with tomatoes, pickles, grilled onions, mayo, and ketchup. It definitely hit the spot. We split a small fry, which was more than enough. I'm a fan of the Cajun seasoning, but my friend was watching her salt, and even without it, the fries were still really good. Service was a bit of a downside. The woman at the counter didn't seem very friendly and came off like we were inconveniencing her. It was also a little hard to understand her, which made ordering less smooth than it should've been. I brought my own water, so I didn't order a drink, but I do like that they have complimentary peanuts while you dine in. There's plenty of seating, both low tables and high tops, so we were able to sit and catch up for a while comfortably. One thing to note: there's only one restroom per gender, which could be an issue if it gets busy.

We took advantage of the original birthday offer, BOGO. Both burgers were trash and ended up in the…read moregarbage. I complained online and got a response back that I would get a full refund for our entire order or a gift card. I was told I would receive it by February 26. The date came and went. I waited a couple more days then contacted again. I was told they decided to run the BOGO offer again, and that offer was all I would get. So no reimbursement whatsoever for a meal that ended up in the trash, and wanted me spend more money on the new offer! Horrible customer service. Five Guys has always been one of our favorites. But after this, we will never patronize them again!