Have always loved the ice cream and treats here, especially appreciate the prices in this economy, but the service and cleanliness of this spot could use some help. Smiling more, maybe being grateful you have a job, and wiping the tables and seats down more often would make a big difference here. Really hope this place survives! read more

didn't serve my blizzard upside down. when i brought it up, they said it was too runny. isn't the whole point of serving it upside down so that the product was made correct? yeah they didn't honor their guarantee. read more

I've always worked out next to this DQ and have had envy of all the treats coming in and out of this spot. I finally gave in one night and got a classic Chocolate blizzard with cookie dough. They still do the "melt" test for you and tip it upside down which is cute. The servers were really nice but the blizzard itself was not that good. It melted really quickly and just had a chocolate syrup taste - not the authentic chocolate flavor you usually get at DQ. I probably won't be returning. read more

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Most of the counter staff are friendly and willing to customize a Blizzard order. Soft serve treats are reliably good. They don't skimp on hot fudge, and the twist (chocolate and vanilla) is usually working. If you use their app, you can work your way up to free treats. Got a mini Blizzard last time I was in. Fire up the app before entering. Wifi tends to be spotty inside. Booths and floors are usually, but not always clean. read more

This was my second experience here in 6 months. Both times, even when busy, and clean. We had a great experience but a big thank you to Thomas! I appreciated his enthusiasm about helping us pick out the right items for my whole family. As well as helping pick out the right size cake for my kiddos birthday. He is an incredible asset to this store and company. We are so happy with all the selections. Thank you for giving such a good experience. I drive from the Lakeside location because I prefer this one now! read more

We usually get ice cream here at Dairy Queen. It is very nice. The service is fast. You just go up to the counter. The ambience is clean and cool on a summer day. read more

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I asked for a Hotdog it was almost 8:00 . The young man said they don't have food after 7:00. Ok so I then asked for large cup of ice cream. He charged me $5.69 and gave me a Sunday cup of ice cream. He said they can't sell them in cups. That was the first time I've ever had that happen. Needless to say I don't recommend Santee Dairy Queen! read more

Dairy Queen Ltd Brazier - My almost $6 ice cream. - Fast Food Near Me - Santee, California

Been here twice and walked out before ordering because of sanitary concerns. First time - Big dude with a red beard was eating behind the wall down the hallway and didn't wash his hands. Second time, same dude was putting cones up without gloves and had his hand all over the cones. I'm sure he's a nice guy but get him a beard net and some gloves! read more

Food is very tasty my favorite.. service is quality and good ambiance is very nice and clean read more

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Don't go often but our ice cream is always good! Inside is gross, but we don't sit inside- just take to go. No issues with staff!

give that night shift A RAISE. i order online (greedy ahh requests) and they neverrrrr do me dirty. So above and beyond i have to laugh. 10 stars if i could!! read more

I have literally never came to this location and had a good experience. Tonight was probably the worst, and absolutely the last. This is not the usual location I go to and the difference in product quality is exponentially large. The service was eh.. but my issue was with the ice cream. All I got was vanilla ice cream with sprinkles. The flavor was truly awful. It tasted so old, the color was off, and the texture too. It melted almost immediately. They are super cheap with toppings. The 3 mini blizzards were never flipped upside down and were melting before we even grabbed them off the counter. Literally none of us (myself and family) finished our dessert. read more

Dairy Queen Ltd Brazier - Unfinished ice cream - Fast Food Near Me - Santee, California

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Gave this Santee location one last try. Smells like wet dog upon entering. Super dirty. Felt nauseous eating my ice cream because it smells so bad inside. Really needs a makeover. Sad because it's so close, but will DEFINITELY stick to other Dairy Queen locations in San Diego. read more

A DQ treat after a long week is always a nice treat. This place seems to always be bustling. I enjoyed my Oreo and heath bar blizzard. My friends had a chocolate dip and a Sunday. All of us were happy. Reasonable priced compared to competitors. What surprises me is it always seems like high school students are running the show. Even so, service is fast and reliable. And, it is well maintained/clean. read more

Husband loves Dairy Queen! So do I . Ice cream blizzards are the best! Last visit was very friendly, nice change

You really can't mess up ice cream or can you. This used to be my favorite spot, but the quality and qty are declining. We went in and paid for a few blizzards. They gave them to us about 3 fingers from the top of the cup. When you're paying $7 for a blizzard fill it up or I'll go to Vons and make my own. It's like going to the gas station paying for 10 gallons of gas but only getting 7 gallons. The mark up is enough to where they need to fill it up. They used to go above the cup so to go 3 fingers short is dropping on service and quality. Businesses used to follow the rule of taking care of customers like the bakers dozen rule, but now they push it to the shortest possible. I did t take it personally as other customers were well short as well. May be a new owner or just don't care. read more

Great service and clean Clean great location. All employees are friendly. The food great. read more

I haven't been to DQ in yearsssss but it's so nostalgic to me and I was beyond happy to have it again tonight and have it be as good as I remember. The workers were super sweet and efficient. I asked for extra peanuts and they DELIVERED!! Very clean as well. 10/10 experience!! Seriously make the trip to Santee for good DQ read more

Dairy Queen Ltd Brazier - THE BEST PEANUT BUSTER PARFAIT - Fast Food Near Me - Santee, California

This location is shutting down permanently. The service was non-existent and they produce no food other than lousy ice cream which is cheaper and better at Handels. Dairy Queen Rest In Peace. Next time, produce a better quality product and you'll stay in business. read more

This Dairy Queen doesn't have the highest ratings buts it's a clean location in a safe part of town and the employees where otherwise friendly for still being open on New Year's Eve. It's nice to hit up Dairy Queen whenever I'm in SD as none have stayed in central CA. I enjoyed a peanut buster parfait tonight which was delicious. Nice location with limited hot food options but all the frozen delights are available. read more

Dairy Queen Ltd Brazier - Fast Food Near Me - Santee, California

Service was horrible the white gentleman and white woman with the boy haircut were horrible. I went to the counter and she rolled her eyes and said "what do you want". Please do something about the employees getting upset for doing their job what they are paid to do. read more

Their hours of operation are until 1900 yet they refused to serve food at 1810! What good is a restaurant that won't serve food! Additionally the employees were extremely snotty about their refusal to serve anything to eat. Yet these employees feel they deserve $20/hour (plus expecting a tip accompanied by an eye roll). $20 for an unwillingness to serve food, that basics of their job! read more

Dairy Queen Ltd Brazier - Employees with bad attitudes - Fast Food Near Me - Santee, California

Our ice cream treats were fine, but seeing the staff applying their make up in the kitchen was a bit disconcerting.

This place is a pigsty. The tables don't get cleaned by the staff. People were cleaning their own tables. The counter they put your ice cream on hadn't been wiped what seemed like since they opened. There was melted ice cream and crumbs. The fabric on the back of the chairs are very dirty. Service, well, no one ahead of us, and it took awhile to even be acknowledged. Three people behind the counter and not one of them greeted us. Same thing happened last week. They were more interested in their conversation than taking my order. One of the doors was locked and people kept trying to use it. No sign that it was broke or to use the other door. Was this laziness to not unlock it? The ice cream was good though. read more

took my baby out for an ice cream treat, not only did they get the order wrong but the blonde girl had such an attitude. first & last time I'll come here read more

This is a nice clean looking location. It has potential. The issue is horrible customer service people come in the place but usually leave without ordering because of poor service. Today when I went one family was in the place and waiting on the order they place. I walked in and was ignored. A simple hello, we will be with you in a five minutes. No one minds waiting, but people do not like being ignored. I just left. Part of me thinks the girl was happy I left so she wouldn't have to do anything. read more

I've lived in Santee since I was 10. I'm 30 now. I've been going to this place, on and off, since I've moved to Santee. Last night, I went there for the first time in a few years, and I have never experienced such terrible customer service. I get it dealing with people isn't the easiest job but if you're having a bad day or if you dislike your job, it doesn't mean you have to pass on your negative energy on a paying customer who is nothing but patient and kind to you. As I walked in, I walked up to the counter and said hi. There were two employee working. They did not acknowledge me. I stood there for good 15 minutes without anyone asking me if I needed to order or tell me that they're busy taking care of customers orders from before me. I finally said, "hey, can I place an order whenever you guys have a chance?" And one of them replied without looking at me facing her back to me, and said "we're working on other orders." I'm sorry but that's not how you behave at work no matter what is going on in your personal life. It was the most terrible treatment I've received at any place I've ever been to. DQ in Santee, please do better. read more

Ooooooo man the blizzards. Were notttt mixed very welllll ..... Next thing the chocalte was stuck to the cup. Had to scrape it off and mix it by hand. Was not happy with outcome of my blizzard.. I recommends you telling the ice cream person to blend it more...... read more

Dairy Queen Ltd Brazier - Hmm the ingredients to our blizzards were not mixed very well...we had to mix it by hand. So I recommend tell the lady to mix it more - Fast Food Near Me - Santee, California

I love dairy queen, the ice cream there is delicious and there are so many flavors and I am happy they carry the dairy free dilly bars

Sometimes between a frozen yogurt and milkshake, I get the craving for a Blizzard, and not only did I get a blizzard, I got the Reese's Peanut Butter Blizzard. The blizzard was just what I needed on a hot summer day. The blizzard was creamy and speckled with peanut butte all around with pieces of chocolate here and there (http://www.yelp.com/biz_photos/dairy-queen-santee?select=hv3AN-mzoL3CNakVR_IiZA#6cIS5_02vJKJnRISmCCQxQ). It's flavor was spot on for a Reese's product and it even had areas with a good amounts of real peanut butter (http://www.yelp.com/biz_photos/dairy-queen-santee?select=hv3AN-mzoL3CNakVR_IiZA#BaYphDTFgDQKQIMjy4S9GQ). The peanut butter was great, and so was the consistency of the blizzard which passed the upside down flip with flying colors (http://www.yelp.com/biz_photos/dairy-queen-santee?select=hv3AN-mzoL3CNakVR_IiZA#W7aJv5pMnJfNGmdbsldB4w). All in all a nicely flavored and creamy blizzard that I would be sure to have again. Service was hip and provided by a threesome of young ladies with great positive personalities. This location is nice with plenty of parking and available seating. read more

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They are lucky to get even 1 star. We waited at least 5 min. Not one worker even said that they'd be right with us. My son even said hello and no one responded. We walked out and I never intend to come back here! They need new employees. read more

Very rude customer service to the two people working today May 4th, 2024 at 2:45pm. Gave very disturbing looks and were unprofessional.

Been going to this DQ for over 20 years. Imagine my surprise when I was informed that they are no longer permitted to fill the Blizzard to the rim of the cup!!! Now, this is a franchise owner who has found the secret formula to failure; give customers less than they expected. If you're expecting a nice full cup of a DQ Blizzard as pictured on the posters or TV, don't bother stopping here. DQ corporate should take some prompt action to protect their brand's reputation. read more

Dairy Queen Ltd Brazier - Fast Food Near Me - Santee, California

The place smelled like bleach. The dude who made my ice cream picked his eye and then without washing his hand put his fingers on the 4 dollar ice cream cone. So needless to say on my way to my car I threw my ice cream cone in the trash because thats disgusting. read more

I order a cake for my son's middle school promotion. I was told to call the day before pickup to make sure it was ready. I called 6 different times no one answered the phone. 1 time I call the phone was busy a minute later just kept ringing no answer. I went to confirm my cake order in person and told them. They told me the ringer was off and they turned it on while I was there. They told me my cake was ready and I could pick it up early. I got home with cake and noticed a spelling error. I called again. No answer. I have called 3 more times in 24 hours. read more

Dairy Queen Ltd Brazier - Fast Food Near Me - Santee, California

I WORK IN HEALTHCARE... today, I drove my son and his best friend to Dairy Queen. I am watching these two young ladies work their magic with the ice cream machines. And, although they are wearing masks, WHERE THE HELL ARE THEIR GLOVES???!!! I have been here for 15 minutes and three customers. I haven't seen either of them wash their hands or use hand sanitizer!!! Needless to say, I didn't order anything!!! Did anyone tell them about COVID??? SMDH How disgusting!!! read more

Yeah don't come here. Handed my kid a dripping dipped cone and told him to grab the napkins on the side read more

Dairy Queen Ltd Brazier - Dipped cone - Fast Food Near Me - Santee, California

I can honestly say that I've never had an experience like this. There we were wanting some ice cream so we looked at the website which said they were closed at 9:30. Great, off we went. As we arrive a woman who had just gone to door returned and said that they shut the door on her and that they were closed at 9:00. That sounded silly so I went in (door was left open) and got on line. There were 4 others in line as well. All of sudden the man who I believe is the owner started yelling that my daughter and I needed to leave and that they were closed. I said their website said 9:30 and then the woman yelled louder that the door said 9:00. She continued to yell about this. They said they would not serve us . One of the customers also said their website said 9:30. The yelling continued and we finally left. Do not give them your money! I never will again. read more

Consistently friendly service. Buster Bars are stocked on Wednesdays; a family fav. My new "go to" is vanilla soft serve med or large served in a cup rather than a cone. My Mom & Sister prefer twist cones. Clean with plenty of seating. A must visit if you're from the Midwest! read more

Adam and I have been here once and we were happy but it wasn't anything special. We both came in on a lovely spring day for a small vanilla cone. There was no line and we were able to be helped right away. We got our cone and went outside to eat. There are some flowers and benches you can sit on and enjoy your ice cream and the flowers. The shop is in a good area as it is by a lot of the shops so you can stop here to get some ice cream while doing your weekly shopping. The inside of the shop is okay. It wasn't recently renovated and seemed a bit old but it gets the job done. There aren't many tables in side either but we live in California... get outside! Overall, it is okay here, nothing crazy or fancy. If you want some simple ice cream they have your back. read more