Hands down the best Panda Express experience I've had. Being a standalone location, they really have their operations dialed in. The food is always fresh and completely on point, but what really sets this spot apart is the team. The crew here is consistently super friendly and welcoming, and they manage to keep the line moving fast even during peak hours. Top-notch service every single time! read more

Got the bbq brisket and I liked it, flavor is a 3/5 and the tenderness is a 4/5. Service was fast as usual, got my food in five minutes. The ambience is on par with the best Panda Express stores! Safe to say I had a good lunch! read more

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We called the store to check the order and the lady on the phone hung up without saying anything and when we got to the store they had canceled our order and said because of the location read more

My husband and I stopped by Panda Express around 10:00 PM, and we were helped by a young lady named Sofia. She was so funny, kind, outgoing, and attentive from the moment we walked in. She made us feel welcome and made our whole experience enjoyable with her positive attitude and great customer service. Employees like Sofia are the reason customers come back. She truly went above and beyond, and I hope she's recognized for the amazing job she does. This is exactly how every customer service employee should treat their customers. Thank you, Sofia, for making our late-night visit such a great experience! read more

Amazing food on a tight budget. High quality is expected and they deliver. The staff is friendly at this store and I'm working in the area. read more

Panda Express - Happy Friday lunch time! - Chinese Near Me - El Cajon, California

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I ordered a bigger plate, but got the same amount of food as the regular plate. I was watching the manager flirt with the next customer as she was making my plate. read more

You can't win. You come on off times half the items are not available and you have to wait. You come when it's busy the food is ready. I'm just really annoyed of coming here. If I order online they plate it differently than if you were there. If you order there they take forever. Slow service it makes you grow impatient. Also, very few people like kale and cabbage! Going to take a very very long break from panda. read more

Everything.is wrong the food seemed like it was a week old the beef tough the food was cold when I got home and ony live a half mile away When I called a and spoke with the so called manager he was very apathetic in other words he did not care that I threw out the garbage I was given This occurred today at 430 pm memorial day 2025 Manager there sounded like he had taken too many opiates No more Panda Depress for me read more

The food was quite cold and the rice had a completely bad taste and no salt at all. Panda Express has lost its quality. read more

Panda Express - Chow mein, rice orange chicken string bean chicken - Chinese Near Me - El Cajon, California

It's all good. It's fast tasty and eat their lot. Both have a lot to eat. Staff is polite, courteous, and punctual.

I do not come to Panda that much because I prefer to experiment trying new places to enjoy and also review but tonight I was so hungry and didn't feel like cooking. I was in the mood for convenient Chinese Food and of course Panda was nearby so it was perfect timing for me. I decided to get the Sizzling Shrimp dish with rice in a bowl because I didn't want to eat too much and feel that sick feeling to your stomach experience. The shrimp dish was so good. It has vegetables in it alongside the shrimp which are red bell peppers. I was so hungry I didn't photograph my meal so next time. The bowl is also the perfect portion size for me, and I ordered a Pomegranate lemonade which is so bold with flavor and really quenches your thirst and fantastic. I wanted to say that it makes such a big difference to have a friendly, efficient, helpful, and professional young. college kid helping me named Kai. I will definitely be coming back as long as he is there. I was finished up with eating getting ready to throw my trash away and he came up to me asking me if he could do it. Such service. I have never had that at any Panda and never by any employee but Kai. He is the reason customers like to come back and definitely me! The rest of the workers were helpful and kind as well but Kai stole the show! Thanks also to the awesome Cooks for making such delicious dishes! Kudos to you all! Kai, you Rock! Come on down to this location and say hi to Kai! read more

Panda Express - Panda Express employee Kai! He is the Star of the Show here! It is the Rancho San Diego one. - Chinese Near Me - El Cajon, California

Very friendly and kind staff. I accidentally dropped my fortune cookie and the lady got me another one. The energy from the staff made me feel comfortable and helped me relax after a long day at work. read more

Definitely my go to place when I'm craving chow mien, I really love how it tastes here. The service here is also good, always quick and efficient even on busy days. We usually come in the evening, overall always a good time for us. read more

Panda Express - My favorite: half rice and half chow mein with beef broccoli and orange chicken - Chinese Near Me - El Cajon, California

I've been a customer of Panda Express since the establishment opened and today I experienced THE WORST Service!! My granddaughter and I walked in Kenia gave us a dry low voiced hi and proceeded to finish an order she was working on. No Smile. No, Hi Welcome! No, I'll be right with you! I got tired of standing up waiting on her at the counter so I sat down. Two ladies by this time walked in and she gave them the same sorry greeting started helping them without a smile, just merely hi. I waited until she helped the two ladies to express her unbelievably lack of great greeting and customer service and letting her know I entered first which she knows already. As she was ringing up one lady she asked a gentleman who I believe may have been the cook to help me so I said to the gentleman perhaps that's what she should of done I got here First since I was here First. She walks up as the gentleman asked me if I wanted noodles or rice and he placed the noodle on the plate then she rudely took the plate from him after he put the noodles on the plate and proceeded to ask what did she say (meaning what did I say) ? I was standing there and repeated myself to her as she put the teriyaki chicken on my plate . She started making excuses and not taking accountability for not helping me first before the ladies. She said I wasn't in line. There was no line when I entered. I should have stood in line. I thought you were waiting on someone. I was I was waiting on Kenia! She greeted the two ladies the same way she greeted me except they got their orders. Hi, No welcome! No Smile! Kenia proceeded to turn her poor attitude and awful customer service on me knowing darn well there is no excuse for her to treat any customer like she treating them. She double down on her lack of accountability she said you know what you can just leave. she said you know what you can just leave. Look at the camera 3/25/25 around 1:45pm. I replied I can. She said yes I don't have to help you. I said I can as I was asking her name she lifted the side of her shirt where her badge name was placed her uniform shirt proudly. I got photos as you can see and I left and drove to a different Panda Express to get my food and I was greeted with a smile and excellent customer service. I am a faithful customer of Panda Express and have never experienced this type of behavior from an employee at this location or any of the other locations I frequent. Panda Express As Delicious Food And So Many Kind, Great Greeters. Kenia isn't one of them and she's a manager she's dreadful, rude, disrespectful, and did not display that she's had any customer service training. Kenia's attitude, her approach to customers and she definitely needs customers service training if she rude to customers she more than likely horrible to employees. read more

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The food was delicious... after like a 30 minute wait. It was like peak lunch time and they had one person making plates and one person cooking. it seems like one employee had gone off to get change because by the time they were making my food, they had come in and things seemed to be moving faster. the wait wouldn't have been so bad but there's not much space to stand in-line at the entrance and there were no high chairs in sight for my toddler so he was kinda being impatient and rowdy. the rice and noodles were pretty bland... but the chicken (we got teriyaki, orange and honey chicken) had all the flavor to overpower the rice. Unfortunately they were out of Honey Walnut shrimp, my absolute fave and usually the only reason i would step into a Panda Express. $32 for a family meal and a drink (with a 20% off coupon i found online) seems kinda expensive but we just wanted to grab something quick to eat before we headed home. at our local chinese restaurant we would have paid $30 for almost double the amount of food and waaay faster service. the stars in this rating are mostly for the chicken, which was delicious read more

Kenia was professional, helpful and kind and provided great customer service. Thank you so much. Keep up the great work.

Pretty busy convenient place for fast food take out Chinese cuisine. It's been a long time since I've been here. My son wanted to pick up some food here to eat later so we dropped by. We ordered a variety of bowls, from orange chicken, shrimp to teriyaki chicken. A convenient place if you are craving a quick bite of Chinese cuisine. read more

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The orange chicken here is so good and the noodles. The service is well and the place is nice.

I just ordered takeout and the plates are significantly smaller and the portions of course are equally as small for the same price. It's quite quite noticeable. Kind of a rip off if you ask me! Guess it's time to look for Chinese places that offer better deals. read more

Three stars is a low score for me and feel bad even doing that because the service was so good. We happened to order two things they had empty pans on - orange chicken and honey walnut shrimp. As such, we had a long wait, my granddaughter and me. The place was busy and we were several deep on the waiting list for the aforementioned entrees. The girl processing our order (Geena) was conscientious enough to apologize and offer a free drink. This review is starting to sound like I'm complaining so let me qualify these comments - we are extremely patient and were not complaining nor did we exhibit any bad body language, we were maybe a little tired from the movies but that's it. So, what's the point right? The point is sometimes stuff happens and delays occur and no amount of complaining is going to fix things unless one feels the people behind the counter didn't care. In this case, these folks were working hard to meet the demand.......kudos to the staff! The food? Oh yeh, the chicken and the shrimp were both okay, nothing to write home about. The orange chicken had some pieces that were a little too bready and the shrimp not crispy enough for me. One other entree I really liked was the grilled chicken and green beans.....so good! Grilled tender, garlic in the beans was a high flavor note and everything worked together perfectly. Keep us the good work team! I read more

Panda Express - Serve line - Chinese Near Me - El Cajon, California

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The food is good the portions are amazing. And I just want to commend the kids that work here. They are polite, work quickly and have fantastic customer service. The vibe is efficient - and they rarely make a mistake. read more

I'm hereby uncloseting myself as a Panda Express fan. Yes, yes, it's insanely Americanized, and my Chinese friends will no doubt give me grief, but Panda is a supremely satisfying guilty pleasure. Give me some orange chicken, Beijing beef, and chow mein, and I am one happy Wonder bread white man. And I don't care who knows! This location has always been reliable. I have been to some Pandas where the food seems to have been sitting out a bit too long, but everything has always tasted fresh here. One current issue, however: during these crazy Covid times, the line can be extremely slow, as they hold customers outside until they are ready to take your order. Because of this, you might want to consider ordering online if it is a busy time of day, so you can just breeze in and pick up your food, rather than wait in a line of people. read more

We came in and meet Giovanni and his crew for the first time at this location. He greeted my nieces ages 12 and 7 . He took the time to wait to for their order and Sam was polite at the register! All smiles from staff! The site is clean and welcoming in side. read more

I wish I could give zero stars I absolutely hate this location apparently the food comes out of their paychecks bc they give you as little as possible also every time I come here the food tastes like it's been sitting all day. A sad excuse of a Panda Express location. The service sucks so bad and they always forget things in your order. Save your money and go elsewhere don't waste your time or money on this shotty establishment. read more

I don't usually write reviews but Kai had amazing customer service last night! I took my 2/4 year old girls with me to eat and of course unfortunately my kids were messy and wild and I was totally embarrassed when my two year old completely dropped her juice all over the floor spilling into the surrounding tables, but Kai told me it was totally fine and he has little brothers and that behavior is normal for their age. Of course I knew that but it was nice not feeling so judged especially by a super young male worker where usually I feel like I'm bothering people. Very nice young man and helped clean the mess up right away. Thank you Kai! read more

They load the rice but are easy in the rest. They are fast, though. Convenient location.

Came in around noon during the lunch rush. Good meal and friendly staff and everything was fresh!Rose was very nice and she was extremely helpful. The cashier wasn't really paying attention and forgot our drinks, but overall good experience. read more

Just left panda was in there for 33 minutes. The guy said 3 to 4 minutes for the entrées to be ready string beans, and chicken. Check the cameras this is supposed to be fast food I was wearing a green shirt, black pants. read more

Food was amazing - employee Rose did not smile and seemed annoyed This was my first time in there. Very clean read more

Horrible customer service. I've been a customer since they opened. Sadly my family and I don't frequent as much as we use to. The manager is not so pleasant to deal with read more

If I could give a 0 star I would. Worst customer service every time you go to this location there's a 20 min wait and you haven't even put your order in. Service is horrible you have employees walking around while customers are waiting taking there sweet time getting to customers. No sense of urgency I will never return this location again this has happened plenty of times. I had only 2 people ahead of me and waited over 20 mins and they still didn't ask me what I would like and on top of that they were also missing almost every food item. I left with out even getting food. read more

Made an online order yesterday at 4:20pm. The pickup time was 7:15pm. When my husband walked in to pick up the order, he was ignored by the staff and they gave out five other orders before him. Our order wasn't even ready by the time they did acknowledge him. On top of that, they didn't do our order correct. I called the store to ask why the order wasn't done on time, they said they were backed up and way under staffed. I understand that because of COVID but I made my order hours in advance, and online orders were ready, but not ours? When the girl was telling me about that reasoning she put me on hold just so I couldn't talk, when I asked for a manager she said they don't have one, and she was in charge. I then asked "will your manager be in tomorrow?" She replied yes you can talk to them then. I called today, first time no answer. Second time, the girl didn't give her name, but said they don't have a manager. I asked for an assistant manager, her response "we don't have one." I tried to do their survey online, but the receipt is missing the code I need to do it. I couldn't find the store number online last night. I emailed corporate about their service. Hopefully we get some answers today about their service. We ALWAYS have issues with this Panda Express. read more

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Just went tonight and this was probably the best Panda I have ever experienced. Great staff and great food.

The service was shitty, the manager didn't even look like she wanted to be there how embarrassing. The food was cold which was sad because there was a lot of food and the cook was supposed to be cooking. The service was so slow there was 4 people in the front but why was there still a huge line. The ambiance I didn't even care about at this time. Because the service was crap. read more

Usually pretty good. Not to happy today. Tonight I asked for walnut shrimp, half/half fries rice and chowmein and teriyaki chicken. Got to the teriyaki chicken section, she chopped up some breast.. realized it was not fully cooked, hesitated and then put it back in the first container. There was no more chicken so Then she took the lid off the other container which was empty as well except for left overs and started tossing those in my plate. Maybe I wasn't clear enough. Teriyaki chicken breast please not burnt left over chicken. At this point I was a little pissed off. Like I'm going to pay for this? And you know damn well it was not fit for a customer but proceeded? I didn't want to cause a scene so j just left and rather post this review instead. read more

Panda Express - Here you thanks for the "teriyaki chicken" the stuff at the bottom from left over pot - Chinese Near Me - El Cajon, California

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To Panda express, thank you for the special protein that I didnt request today. The first time I was at your store, you messed up my order. I let it go for whatever reason. But today would be the last day. I found a cricket/ bug ( too hard to tell now since it's all black and shrink) in my plate. The pictures below says enough. FDA here I come. read more

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What can I say, Panda Express is always a good and quick dinner when one doesn't want to cook. This spot is usually packed with lines out the door but today there was hardly anyone dinning in but the line was forming. I sampled the sriracha shrimp and it was ok. It was kind of soggy and not as spicy. Glad it was just my sample. The orange chicken never disappoints!!! read more

In my opinion it is one of the better panda express locations. The restaurant is spotless and the customer service is top notch. Even with the place crowded my order was quick and hot. Plenty of parking with easy access. Great customer service makes all the difference in the world; awesome job to all employees ! read more

Panda Express - Sesame seed chicken and string bean chicken - Chinese Near Me - El Cajon, California

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I've ordered at Panda Express outlets maybe three times in the past and tonight's experience reminded me why I avoid them. It's Christmas Eve at 7 pm and, with every other fast food outlet in the neighborhood shut down for the night, I decided to take a chance on PE. Only one other person in front of me but, unfortunately, she had a list of orders to fill. Uber driver, perhaps? I did wait, however, for her order to be filled and then place my order for one bowl. My bowl was filled but sat there for another ten minutes as the server started filling a new order that I'm guessing came in online. She filled tray after tray after tray while my bowl sat there getting cold! Take note, Panda Express manager....you had better take care of your walk-in customers first! Poorest customer service I've had anywhere in ages! I walked out, across the parking lot, and bought a sandwich at Ralph's. And what's with the San Diego County deputy sheriff posted just outside the door?! Must be a sketchy area! read more

Rude customer service, food was disgusting. I paid a $8 dollar for six piece of shrimp. I wouldn't recommended read more

Panda Express - The receipt - Chinese Near Me - El Cajon, California

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