I had one of the worst customer service experiences at this Dairy Queen location. From the moment we walked in, we weren't greeted. The employees looked irritated that we were even there. No "hello," just cold, unpleasant energy. We're visiting in town so we took our nieces. My daughter wanted a Mudslide Blizzard. She asked the blonde girl at the counter. She said it was only available online. When I asked if we could get it if I placed the order online, she replied with a rude and dismissive "I guess..." -- not a yes or no, just attitude. After paying for the rest of our order, I tried to place the order online for the Mudslide Blizzard, but the site said this location wasn't accepting online orders. I explained that to another employee and asked if I could pay for a different Blizzard but have it made like the Mudslide. She looked over at the same blonde girl and then told me no -- saying "our manager will get really mad at us." Still trying to be reasonable, I asked if they could just make something close to the Mudslide. To top it off, when I asked the second employee for the name of the girl who had been so rude to us, she told me they're not allowed to give out names. No accountability, no ownership, just a complete lack of care for the way customers are treated. This was such an unnecessary and frustrating experience. I don't expect perfection, but I do expect basic courtesy and the willingness to help a customer -- especially when we're being respectful and just trying to order something for the children. I really hope management takes this seriously. This staff needs retraining on both customer service and professionalism. I would recommend going to a different location. read more

Came in today (8/28/2022, Sunday) at around 2pm for snacks and treats. We got the cotton candy-dipped cone, vanilla soft serve, and pretzels. The good: + Friendly staff + Food was prepared and given to us after an acceptable wait time (within 5 mins) + Food was delicious + Family-friendly ambiance + Ample parking The store also had ready-made ice cream cakes and blizzard cakes if you want to pick up one quickly for your celebrations. Needs imporvement: - Bathroom and tables can stand to be cleaned more Overall, a pleasant visit. We would go back. read more

I came here a couple times because I would pass by and every time I ordered ice cream the cotton candy blizzard to be exact it would always melt so fast and the other Dairy Queen in Plainfield never does... I guess they're supposed to turn the ice cream upside down so it doesn't spill and they never do it here because their machine is not good I'm not sure if they changed it i hope they do summer is coming... but other than that I wouldn't recommend the spot but the one in Plainfield yes until they fix the issue read more

In a pinch Dairy Queen does the trick, but it's truly just 'meh.' The ice cream is fine; the strawberry topping is horrible. It's basicaly a red food colored sugar sauce with a few tiny pieces of strawberry thrown in for legitimacy. read more

This place is fantastic. As soon as you walk in your are greeted by the trademarked Dairy Queen odor and the air conditioner is always on full blast which is nice when it's hot outside. The Chocolate dipped cone is delicious and the staff is always friendly and speedy! read more

I go here all the time during the year with all my close friends and this spot is perfect to hang out on a heat wave in summer!!

What can I say about DQ? Good ice cream for the price. While it's not the caliber of, say, Oberweis, we can get probably twice as much for the same price. We have been to this location several times over the past month and have yet to be disappointed. They are generous with toppings and serving sizes and the taste is always consistently good. read more

who doesnt love DQ!? my friends & i stopped here cuz i heard if u buy 1blizzard u get the 2nd one for only .99! YIIPPPPPPEEEEEEE! so that what we did and i got my fave - an oreo blizzard! it was delicious of course! im glad we got there when we did cuz 5minutes after we walked in there was aline of about a dozen people behind us! we got our blizzards quickly and we were outta there! read more

Store is clean and staff is very friendly. However they really need to set their soft serve machines to a colder temperature. I've been here multiple times and the ice-cream is always melted and not as frozen as a typical DQ. The quality is sub-par due to this issue. read more

Honestly have never been to a better establishment. Not only is the ice cream AND food exquisite the staff there is just wonderful! I have never seen such a polite group of girls. Very friendly, always smiling, and very quick too! My favorite place in the area to get ice cream!!!! read more