Best experience I had at an oberweis ever. Especially Nathan was super kind and had some of the best customer service I've ever received.

Horrible service very slow workers and they are always understaffed every time I go have to repay my order at least 3 times because they always get it wrong Dairy Queen is much quicker service read more

The ice cream was delicious but we waited over 30 minutes for a scoop of ice cream in a cup and a scoop in a waffle cone. All the employees were probably 16 with no adult supervisor. I will not be back. It was a little busy but not crazy busy. Pretty sad state of affairs inside. read more

thanks for the great ice cream and service, we will be back for sure. Chocolate marshmallow ice cream is the best

Oberweis is unfortunately not making it to my top ice cream stores. I like the random mainstay and special flavors that they provide, but the flavors were lacking. I tried the apple pie ice cream and it tasted good, but I went with the lemon blackberry and discovered that the lemon part didn't really taste lemony. (I have since verified the ingredients on their website, so at least they are open about those.) They were out of the premade pints in the freezer for lemon blackberry; they willingly hand-packed a pint for me but they refused to put two flavors in!!! I have _never_ been to an ice cream place that wouldn't put two flavors in a hand-packed pint. My local favorite will do three. I've had places do four or more. One star deduction for refusing to mix my pint. That's not the best service. One star deduction for only OK taste. Interesting place, maybe a bit too large - feels like a candy store instead of an ice cream shoppe - and not somewhere I would revisit, unfortunately. read more

Oberweis Ice Cream and Dairy Store - interior - Ice Cream & Frozen Yogurt Near Me - Plainfield, Illinois

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Lemon Blackberry is a current flavor and def a favorite. Always a fun lil shop that you can play chess and have ice cream. In their coolers they now have more than ice cream and milk there are dairy items such as sour cream, cottage cheese, eggs, etc. The dining area was spotless and staff was friendly. read more

Oberweis Ice Cream and Dairy Store - Lemon Blackberry - Ice Cream & Frozen Yogurt Near Me - Plainfield, Illinois

If you want seriously good ice cream, in a spot-free and clean restaurant, by some friendly faces... this is your place. The crew is great and the treats are greater! read more

Oberweis Ice Cream and Dairy Store - the interior - Ice Cream & Frozen Yogurt Near Me - Plainfield, Illinois

The girls today were so extremely nice!!! If I had cash on me? I would've tipped them, but I didn't so I'm going to tell you what they did for me! It is my birthday so, of course I showed up for my free birthday scoop, lol! Then, the girls told me that I had a "free treat on them" waiting for me! I was so excited because they let me have my birthday scoop and the free treat which was a large apple crisp! The best part is that these girls left me with my free birthday scoop and told me that I did not have to redeem it today! They said I can wait until December and will still have it! Thank you so much, girls! You are the best!! read more

Oberweis Ice Cream and Dairy Store - Ice Cream & Frozen Yogurt Near Me - Plainfield, Illinois

I love that this location has a drive thru! Although plan for a long line! Their ice cream is so good and they always give my dog a pup cup!

Amazingg customer service!!! I came in with my family for a sweet treat after a busy morning. We had an amazing time! The girl Maddison at the front was a great help! Very friendly and patient with us all! When my son dropped his cone she was quick to remake it so he would not be sad. The ice cream was great as always!!! We love obeweis! read more

this is MY FAVOURITE ice cream shop!! the ice cream is soooo good (better than any dq and andy ice cream) and they have a lot of unique flavors! they have special cones and cups too! i'm a very basic person so i always take the chocolate chip ice cream and it's still the best. i even got an ice cream chocolate cake from here and it was delicious. the service is great, i mean i don't have an opinion about it lol but they're nice! this is a clean place and has a good amount of people. this is mostly a teen hangout spot though. i heard this place is closing but i really hope it doesn't so im writing an honest review. this is banana approved read more

I asked for a turtle sundae. They DID NOT put pecans or Carmel on it!! The manager should fully train these people how to make a turtle sundae!!! read more

Here from out of town, and knew this had to be a stop as super yummy ice cream. Ice cream did not disappoint. We all had double scoops. They initially did mess up one of our orders but immediately fixed it. Plus there was a big blob of icecream on the floor that never got cleaned up the whole time we were there. Despite some of the troubles still very glad we went. read more

Oberweis Ice Cream and Dairy Store - Double scoop mint chip and chocolate - Ice Cream & Frozen Yogurt Near Me - Plainfield, Illinois

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The girl who took our order named Liv was so friendly and has such a great attitude! Definitely knows how to treat customers

Let me describe my recent visit to Oberweis. I went to the counter to order over blaring music and 2 employees arguing with each other at the counter. I ordered a large chocolate fudge sundae on peanut butter ice cream and a banana split to go. I was surprised that this set me back $23 dollars but I was aware of the exorbitant prices listed on the menu. When i got home, About a mile from the store, My sundae was on chocolate ice cream and the banana split was like a soupy mess with so little topping I could barely discern what it was supposed to be. There was less ice cream in this $10 item than in a regular cone. Never again! read more

I visit this place for one thing only and that is the Banana Royal (Banana Spilt) . Great tasting Ice Cream and all the toppings are to die for. So if you want a really good Split, this is the place to go. read more

I am impressed every time I come here... I order the banana split every time I visit, and I love it because I can customize it to the max... This time I chose butter pecan(fave), chocolate peanut butter(fave) and honey cashew(seasonal)...all topped with hot fudge. Ripe banana, warm hot fudge, real whipped cream, and roasted pecans topping the whole shebang! Ambiance is candy striper soda fountain, and prices are in line with high quality and quantity. This joint was on the list before there was a list!!! read more

Oberweis Ice Cream and Dairy Store - Banana split...I finished it!!! - Ice Cream & Frozen Yogurt Near Me - Plainfield, Illinois

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Ordered coffee shake, brownie sundae (whopping 2000 calories for a large size), scoop of espresso caramel chip, and seasonal margarita ice cream on sprinkles waffle cone. All yummy, fast service, I love Oberweis. read more

As I've said before, the product is good... The customer just service isn't! I always ask myself when I'm driving thru the window, why? Why? Do I torture myself like this... One reason only, the pistachio ice cream... read more

Oberweis Ice Cream and Dairy Store - Ice Cream & Frozen Yogurt Near Me - Plainfield, Illinois

It's just my favorite ice cream in the world. Yes it's a bit pricy especially for a two flavor malt ($7) but worth it. I also love their whole milk, one of the few milks I can actually drink that doesn't have to be mixed with something or made into hot cocoa; I can just drink the milk. My kids love the eggnog. read more

Disclaimer: My three stars for Oberweis is legit not based on Conegate, but simply because of the flavor and texture which I find to be good, but average. And because I only ever go through the drive-thru I don't have much to say other than the ice cream is good, the service is not the fastest but okay, and the price is on the higher end for ice cream. What I came here to talk (write) about is ice cream cones, which are both necessary and instrumental in the true enjoyment of ice cream. In this essay, I will discuss the importance of specifying that you carry both sugar cones and waffle cones. When ordering off a menu, one can assume all available options are listed. Furthermore, often one may shorten a name of an item when there are no others with similar names listed (i.e. calling "Three Cheese Mac n Cheese" simply "Mac n Cheese"). At Oberweis an ordering conundrum has been created by these two widely accepted practices. Oberweis' menu boasts about their waffle cones that come in plain, sprinkles, and nuts as well as waffle bowls that come in the same varieties. Because of previously stated practices, one may choose to order a "nut cone/cone with nuts" or a "sprinkles bowl/bowl with sprinkles" and would get their desired item, but if one was to order a "plain cone", at this establishment they would not receive a waffle cone sans sprinkles or nuts, but would receive something that isn't even listed on the menu... a sugar cone (the world's least favorite of cones because of its cardboard like texture and taste). There is a simple solution to this huge injustice and that's to include "sugar cones" or "plain sugar cones" as an option on the menu. This would avoid any disappointment on the customers part when receiving their cone and sending it back, as well as having to re-ring the customer up because they do charge customer's for a new cone when they specify a sugar cone isn't what they wanted. This must be addressed. We cannot continue to live in a world that doesn't acknowledge the difference in the two cones as if both should be referred to as the same name, as if one doesn't deserve the primary title, as if the other really even deserves to be available (I mean, it's not even on the menu). We must stand for change! #PlainWaffleCone2018 #Conegate #NoNewFriends read more

best ice cream ever!! ryan gives the utmost customer service and truly makes his milkshakes with love. it's a pleasure being served by him and he truly does, "Share Happiness"!!!! love this place and the family energy it radiates. read more

Oberweis Ice Cream and Dairy Store - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Plainfield, Illinois

A new found favorite. A favorite not only for quality products but also for EXCELLENT CUSTOMER SERVICE! Greeted with a friendly and genuine smile every time. A pleasure to have found a place with goods worth their prices coupled with friendliness. read more

Need to be more careful with allergies.. I have a peanut allergy and I order a Oreo frostbite and it had a piece of Reese's in it. I know I could've said I was highly allergic before I ordered but still... please be more careful. read more

Have to question the hygiene standards when the manager/shift leader, Walled, is standing at the counter repeatedly fondling himself under his shirt as he flirts with underage girls at the counter. Didn't bother with ordering after witnessing that as I prefer my bouts with food poisoning from poor hygiene or sanitary practices to be a complete surprise. read more

Oberweis Ice Cream and Dairy Store - Shift leader repeatedly fondles self beneath clothes at counter. How appetizing. - Ice Cream & Frozen Yogurt Near Me - Plainfield, Illinois

came in 30 minutes before close Leah had a horrible attitude and was so rude to us. we walked In said what the f. gave us a dirty look said what do you want. sitting eating our icecream as all workers are complaining about people being here. read more

This is my favorite ice cream place around. The staff is so friendly and cooperative. Patient when me and my family take forever to order. Definitely never let down when I order from here. read more

Yummy! Went here tonight with the family for dessert. I had the Mint chocolate chip ice cream on a sprinkle waffle cone. YUM! It was delicious! read more

Oberweis Ice Cream and Dairy Store - Mmmmm! - Ice Cream & Frozen Yogurt Near Me - Plainfield, Illinois

I love the milk and ice cream here since they don't use bgh. I think it is tastier than any other. However, sometimes the mix ice creams in quarts are not as blended as they could be. This last quart of mango pomegranate had big globs of the pomegranate rather than a more even spread. Not a huge problem except when you go for that perfect scoop. It will not stop me from going here for my ice cream fix. More of a suggestion to improve manufacturing I guess. Anyway the people at every establishment I've visited were always nice. Plus they have all been bright, clean and cheery. Some even have balloons for the younger customers which is a nice touch. Now if they'd only hold chess clubs or tournaments to put the in house sets to good use! read more

Oberweis Ice Cream and Dairy Store - "Mango with pomegranate globs" rather than "Mango pomegranate" ...still good though - Ice Cream & Frozen Yogurt Near Me - Plainfield, Illinois

Yummy!!!! Loved all of the tasty options to choose from!! All three of us ordered something different and each treat was equally impressive!! read more

I love Overweise. I always have. I remember many a winter when, as a child, Dairy Queen would turn me away due to the fact that temperatures were well below freezing. They couldn't deal with the fact that a small, 110 pound boy would possibly want a large chocolate milk shake in the dead of winter. Oberweise is open year round, which is awesome, because my craving for ice cream doesn't become any less real during the winter months. I mean, imagine if Starbucks stopped serving hot coffee in July. What's that all about? That being said, the prices here are a bit steep. It ain't cheap to keep that heat on all year round while you're also keeping a bunch of ice cream frozen! Keep your heater and fan on at the same time for 4 months if you don't believe me. For 3 people, one regular sized shake, one regular sized frost bite (their version of a blizzard, or McFlurry, apparently), and two scoops in a waffle bowl, the total was $17. Which is about what I expect to pay at a place like this, or Coldstone, so I wasn't surprised, but it is still something to be aware of. I docked a star because during my last visit, my shake was less than satisfying. I ordered a peanut butter and chocolate shake, which is a pretty basic request, I assumed, since I've had it here before and it was delicious. The girl seemed confused, but after consulting with a co-worker, she whipped it right up. The only problem? The peanut butter sat at the bottom of the cup in a huge clump that would regularly become lodged in my straw, making it impossible to get any of the actual shake into my face without using a spoon. I basically had to go home and remix it myself. Which is less than satisfying when I am already paying $6+ for a shake. I expect better. That being said, my typical experience here is usually much more positive. Their employees are always courteous, fast, and attentive, and the drive through is a great option in these less than ideal conditions. No one can see your snuggie from the safety of your car. read more

Always have an amazing experience at this location! Ice cream is delicious! Customer service is always great and they are very quick! My niece loved it too! read more

Oberweis Ice Cream and Dairy Store - Kids strawberry ice cream and orange balloon! - Ice Cream & Frozen Yogurt Near Me - Plainfield, Illinois

Ice cream was great. Overall the staff was just super nice and cheerful, especially Alyssa who was so sweet when helping me out.

Great ice cream spot! Friendly staff. Very clean. Good flavors to choose from. Fairly priced as well. read more

Oberweis Ice Cream and Dairy Store - Cookie dough - Ice Cream & Frozen Yogurt Near Me - Plainfield, Illinois

Awesome kind cashiers and affordable prices for my whole family to enjoy. We have become regular customers at the restaurant and we plan to keep it that way. read more

Went here for the first time today and it was absolutely amazing! They had the best ice cream! I got a turtle and my husband got a banana royal and was definitely worth the price. I was even tempted to take a quart home. I would highly recommend going to Oberweis in Joliet. read more

Drive thru line was long as usual. But it went quickly and when I got to the window I was greeted by good customer service. Ashley made sure I had everything I needed such as utensils and extra napkins. Will definitely be visiting again soon! read more

Alyssa smith was taking my order and was extremely helpful and told me alll about the deals. she definitely deserves a raise!

I've gone to Oberweis for sometime now, and the last visit was amazing as always but the woman at the window, her name was Jordan was such a delight. She was very kind and had a excellent attitude at the window. Very happy with my visit! read more

Came there last week for some shakes, and the staff was great and very friendly. Would definitely come back again.