My kids wanted DQ, so I figured I'd save time and ordered online so I could get in, grab the food,…read moreand get out quickly. I arrived at the exact time the app said my order would be ready. There was a long line at the counter, only one employee working, so I waited patiently assuming my online order would be coming out shortly. I waited 20 minutes. Finally, after everyone else who had been waiting got their food, I asked if my order was ready. The response? "Oh, we'll get that started for you now." ...Wait. What? So I asked, "You guys wait until the person who ordered online shows up before you even make the food?" Employee: "Yes, that way your ice cream doesn't melt while we make the food." Okay... So then they immediately hand me the ice cream cone. And I proceed to stand there another 10 minutes waiting for the food. At that point I asked, "Why would you wait until I get here to make the food? Now I'm standing here with melting ice cream dripping everywhere, which completely goes against what you just told me." Response: "Well, if someone orders online, they might not show up for 30 minutes to an hour, so we wait until they arrive." I'm sorry... That is the dumbest thing I've ever heard. The entire purpose of online ordering is convenience. It's supposed to save time and let customers skip the wait. Otherwise, what exactly is the difference between ordering online versus just walking in and ordering at the counter... or going through the drive-thru? And if someone chooses a pickup time and decides to show up late? That's on them. The app literally lets you choose "pickup now" or schedule a pickup time. If I'm ordering ahead, I shouldn't still be standing there for 30 minutes while watching everyone else get served first. To add, I got home and realized they made half of the order and set it in the warmer...with the applesauce from the kids meal. It was hot when I got home so my child didnt get to eat her apple sauce at all. Do better, Dairy Queen.

Please educate your employees on proper etiquette when taking an order in the drive through. Could…read morenot even think about what we were trying to order because every time we'd say something the kid would immediately say "will that be all" Dude. I'll let you know when i'm done. I kid you not every single time i'd order something. I forgot to order my ice cream because it was so overwhelming. When I got my food, it was disappointing. Part of the pretzel was so rock hard I couldn't even eat it. The worst part though, my gravy dipping sauce was a solid when it is typically liquidy. I was shaking it around and it would not budge. Disgusting. I understand we came here closer to the end of the night.... we went through the drive through around 8:15 and they close at 9. But really, there is no reason for food to be hard or the gravy sitting there so long it turned solid. It was a bummer!

Everything is delicious! Had great scoop of ice cream w a…read morefriend. My husband has milkshakes there 2-3 times a week. The staff is friendly too!

I had a great experience here this weekend! I got an espresso shake with Java chunk ice cream which…read morewas absolutely scrumptious 15/10 the staff was amicable but it was also very busy. Looking at the rest of the store/merchandise was fine - I would definitely go back for the ice cream but probably not to shop. The scoop sizes were also VERY generous which is always a plus in my book

First of all, they had me at chocolate! Then, they had me at ice cream. And OMG, is it good ice…read morecream!! I also got some of their chocolate. It was mighty tasty! The store was very clean, the staff were friendly, they have chocolate and ice cream. That is as close to perfection as you can get! If you are in the Brainerd Lakes area, run, do not walk to this store. You're welcome!

Saw a sign on the highway and picked a location on our way. My hope was to pick up some sugar free…read morechocolates. Thankfully they had some in a prepackaged box. They were so good. I wish the beautiful displays had some of those as sugar free. The place is kind of remote so it makes sense that they didn't have any. My husband enjoyed an ice cream with a strange name in a cone. It was lovely sitting outside enjoying them. Thank you!

Ginger kid sprayed chemicals in my food. Raske was good tho. Other kid was very good at his job…read more Ginger kids floats were trash too, looked ugly.

Great service with the best root beer and ice cream! Cute little spot to stop in for fast food…read more Employees are all so friendly and willing to help. The ice cream rivals DQ in my opinion! Love it!

Whaaaaaat a fun place! Clean and the staff were very helpful. There is so much to choose from we…read morehave to make a special trip back.....possible every year now We got some small sample packs of chocolates that didn't even make it out of town they were delicious!!! Big thanks to The Chocolate Ox. See you soon!

The Chocolate Ox in Nisswa is such a fun little stop, especially if you have kids. The shop is…read morepacked with candy, toys, Jellycat animals, and so many colorful things to look at that it almost feels like stepping into a candy wonderland. The ice cream itself was good, though the flavor selection was a bit smaller than we expected. We also wish they offered a smaller child-sized scoop since the standard scoops are pretty large at around $5 each. Still, the atmosphere was cheerful and memorable, and it's definitely the kind of place we'd visit again on a future trip to Nisswa.

Parking was effortless, the ice cream was absolutely phenomenal, and the service embodied…read moreeverything you hope for from a small-town ice cream shop--warm, authentic, and remarkably cheerful, especially considering they were serving smiles on a national holiday at no extra charge (major bonus points). Sitting outside with our crew, enjoying cones and good conversation, ended up being one of the unexpected highlights of our Fourth of July weekend. 1000% recommend making the stop--you'll thank yourself later.

Love this place. And the reno!!! It's basically the unofficial headquarters of our family vacations…read moreup north. We rolled in for hot chocolates with pumps of toasted marshmallow syrup dangerously good. My brother, dad, sister‑in‑law, and best friend all ran their own caffeine experiments with coffees and teas, and every single one of them walked away impressed. They've got shelves of games and reading material that make you want to stay awhile... and we did. And then there was the ice cream situation. We went up six times in ten days. Six. They close at seven, so every night turned into a post‑dinner sprint "GO, GO, GO!" which honestly helped us get the dishes done faster. Nothing motivates a family like the threat of missing ice cream. I can't say enough about the staff; from a nut allergy to ordering one scoop of ice cream they let you pick two flavors so you can try something you've never tried before. If you haven't been here before, create a new Up North tradition tell them KT sent you ;)

We love Cold Stone! The staff is awesome and very busy! We…read morelove your "one of a kind" delicious flavor concoctions ! Cheers to you and thanks for the delicious "date" destination!

Excellent customer service and great ice cream have all the flavours , clean environment and…read moreperfect ambience

Where to begin? The decor? 'Cause ~who~ doesn't choose a bakery for the decor?…read more It's adorable! Welcoming and warm. The owners made great use of a tiny space. Okay - so now you're curious of the team. Fine... FRIENDLY! HELPFUL! They ~~know~~their products well. They're not pushy, but will offer suggestions on taste and texture. Now for the good stuff.... The Italian bread cannot be matched for flavor, tenderness and palatability. Lightly ~ ~ LIGHTLY toasted/warmed with a smidge of butter? Ooh la la! Or should I say Delizious? Old fashioned or cake donuts? MWAHHH Consider inviting a friend to share half of their ginormous Apple fritter. The are good-oood! Affordably priced. Clean inviting shop. You cannot go wrong!

Very cute small town Bakery. Chocolate Donuts and Cinnamon Roll was very good. Very nice and fast…read moreservice.