Anthony provided excellent customer service when I picked up my sandwich today. I asked for three…read moreextra items at pickup, and he was so pleasant, patient, and kind. I really appreciate employees who go the extra mile with a positive attitude. Good customer service is hard to come by these days, and Anthony made the experience a great one. Thank you for the friendly and professional service!

Imagine ordering for pickup, coming in 15 minutes after placing the order expecting it to be ready,…read morefor the store to be locked and the order to not be ready, to then being sent away for 20 minutes once someone comes back, only to come back and for your order to not be started. Well that's exactly what happened at this Jimmy John's location here in Bensenville. Ricardo is terrible, possibly giving me the worst overall experience at a quick service restaurant, screams unprofessionally managed. I would question the cleanliness of their establishment and the food quality. I place an order around 10:55AM for ASAP timing for two sandwiches and visit the store closer to 11:10AM to pickup my order. The door is locked and there is no one to be seen. I call the store and a few minutes later Ricardo comes to unlock the door. I request for my food and Ricardo falsely claims my order was a scheduled order for 1:30PM, not even asking my order name or such. He said to come back in 20 minutes. I leave and come back 20 minutes later and Ricardo is preparing some catering order. After telling him that's not my order, and showing him the details of my order, that it was placed for asap timing, he apologies and offers me a 2.99 fountain drink as compensation. At this point it's been over 40 minutes and I have no food. I request for him to just give me a refund, and if possible any other accommodation for the time wasted. He says a refund is all he can offer and rudely tells me to get out the store.

Husband went back with cash to get us hot dogs but since I'm celiac, he asked for no bun or fries…read morebut all they did was remove the fries and still left a few! He ordered a double chilli cheese dog and they only gave him one! For the price they charge, not worth going back especially if they overlook details.

For some reason I was thinking Gina's was known for a good Beef sandwich boy was I wrong the Beef…read moreSandwich was bland no Flavor at all . The fries had more flavor than the beef sandwich and then I look on the menu and it says best hot dogs in town lol any one can make a good Chicago Dog and if you come here bring cash no debit card or credit cards and I give them a two star because there fries were good

I think on 2 of 11 visit I didn't have to wait more than 10 minutes after arriving at the second…read morewindow in the drive thru. So they have taken the fast out of the food, and then there's the whole quality - fries are constantly cold...I have to wait 10 minutes for cold fries?

They get your order wrong all the time and are slower then a gramma I told them I wanted a deluxe…read moremc crispy and got a mc crispy do not go there go to the other one around there

Great food! Amazing Service!…read more Will for sure recommend this place to my friends and family. If your in the area, plan a visit!

Take a customer service class! Now I see why this place is always empty! Don't be a jerk to the…read morecustomers. Once and never again.

I was a first-timer. I went in hoping for a solid greasy spoon place. The restaurant was empty. The…read moreworkers were sitting down when I arrived. That was my first sign to turn around. The tv was blasting the evening news. I ordered a gyro sandwich with fries and a pizza puff with fries. The pizza puff was fine. Hard to mess that up. But the gyro... ugh. The meat seemed old; the tomatoes were pre-ripened; and they put huge chunks of onion on it. The pita bread was greased up and looked like it was rolled over by a car. I actually cleaned it up some before I posted the attached picture. They honestly need to shut this place down.

great place if u are in the middle of a drive from the city or airport back thru the west burbs…read more easy to spot right on irving over the train tracks. been going here for years. gyros are great. wish they served green river is all. and maybe some booths to eat inside instead just the high tables. either way it's an excellent spot. this was my first time getting the wings and they were delicious too.

We were greeted as soon as we walked into Beef Shack, and one of the first things we noticed was…read morehow CLEAN the dining area and tables were. Since it was our first visit, we said we needed a minute to look over the menu. The cashier really friendly and told us to take our time and let them know if we had any questions, and also told us about the daily special and rewards program. Our order was ready pretty quickly, and the employee who handed it to us was just as friendly and helpful, and answered another question I had about the rewards program. BOTH employees COULD NOT HAVE BEEN NICER. I had an issue with my Toast rewards account, and the owner/manager took my information and said it would be resolved by the next day. The issue did get resolved as promised, and I really appreciated the quick follow-through. We ordered cheesy beefs with sweet peppers, fries, and shakes. The amount of beef on the sandwich was perfect for me, not as much as pictured in the menu photos, but definitely not skimpy either. EVERYTHING we had was VERY GOOD. I was expecting the food to be good, as a few of our neighbors have had positive things to say, but I honestly wasn't expecting to put it ABOVE Portillo's and Buona Beef. Between the food, cleanliness, and exceptional service, we had a great first experience. We'll definitely be back soon to try more of the menu and especially for the $1 shakes on Saturdays!

I want to like this place cause i live in the area but they need work. They need to not microwave…read morefood because I know my burger was microwaved and if you do microwave, do the meat only and lightly and then add new fresh toppings. The beef was decent just not enough and the bread was not typical french bread. Its big fat and doughy, chewy. They forgot to add the giardiniera in drive thru and that was my experience. Not great by any means and could be managed better if wanted to. Hope they improve and stick around.

Since my favorite deli in Franklin Park IL closed after 60 years, not really but it was sold and…read morethe new owners are going in a different direction so with empty meat cases the subs must be gone. So I had to find a new Italian deli in the area and this place had an authentic Italian sub on the menu with prosciutto, Genoa salami, capicola, provolone cheese, Italian dressing, lettuce and tomato that I added raw onions, hot giardiniera and mayo. It's a deli/mini mart/gambling machine/cafe with friendly service. The meats were skimpy was my first thought, see my pictures. My first thought after taking the first bite was WOW this Italian hoagie bread was perfect/fresh with that great chew/pull. Even with the skimpy meat the whole combination with me tweaking the sandwich was so fu#king delicious I got a second one to take back to WI for dinner. The area probably has a better Italian deli the residents will tell you but I'm in town once a year so next year I will try another Italian deli until I find one to start a new tradition like my old friend for many years that is no more. My final thought is that the price point is similar to the chain sub restaurants with a high quality sub sandwich and why anyone in the area that goes to a chain with this gem is beyond me because they do an authentic Italian sub very well.

This is an interesting place. It's a restaurant, liquor store, gaming, and grocery store all in…read moreone. The beef wasn't that great, the peppers tasted like they had been soaking in tomato sauce all day. Meat lacked flavor. BUT the beef isn't the reason for the trip. The breaded chicken sandwich is a banger! Seasoned to perfection. I've had it many times but this was the first time I had it fresh at the store and not delivered.

I don't understand why so many people do not enjoy eating here, I actually personally visited and…read moregot exactly what I ordered. I ordered the Whopper with fries and a small drink, it tasted good and I personally recommend visiting. The person who took my order was very nice. Overall, I think that this place deserves a 4.5 stars

Everytime I order in person great experience this time I ordered through the app and got it…read moredelivered horrible never again WHOLE order wrong only thing correct was the drink so disappointed with whoever is working night shift

This place is the definition of a little gem. It is a very small place that offers some amazing…read moreprices and a big menu. If you are looking for a delicious hot dog and a cool atmosphere, this is the place. They accept both cash and credit card. They are also extremely friendly and quick. The parking lot is small in front of the building but it's totally worth the wait. I can't wait to return here again!

This burger is on my "I cant wait to come back" list. Very juicy, thick, and fresh off of the…read morebroiler. Service was swift and polite. Ambiance is filled with images and they are time travel , which I liked. The 1/3 lb. Western burger has me wanting to comeback tonight!

My first visit was after midnight a couple of nights ago. I was SO impressed! It was their…read morePeri-peri wrap meal that blew me away. It was sooo flavorful and the fries were perfect. I couldn't wait to turn someone on to this location. I took my 18 year old grandson to try the same thing I had eaten 2 nights prior. I REALLY talked up the place. He enjoyed his peri-peri wrap as well but I HAD to let him know that what we had for lunch today was NOT as fantastic as the one I had the first time. Don't get me wrong. It was good but DEFINITELY wasn't as delicious as before! So, I suggest if you wanna taste a phenomenal peri-peri wrap, go around midnight. I wish I knew the night cook's name because I'd tell you not to expect to be wowed if he's not there!! Still worth the visit, though.

This place is great a must for their Nashville sandwich.. a bit spicy big crunchy chicken…read more We've been here twice to order the same delicious sanwich.. small cozy place with friendly employees..