Even though coffee is shown on their website menu, and there's a coffee machine right next to their drink dispenser, I was told they didn't have coffee when I asked for it. Odd at best. Beyond that, the portion is relatively skimpy with their gyros plate given the price - not that great tasting either. Plus, the music is too loud, and the place isn't all that clean, save for gaming area. read more

Been in and out of this place for years..Thought it was time for another try..Carry out.. and when we got home..we found the Food was very greasy..French fries tasted re heated too.. and some burnt.. Laid food on paper towels and got some grease out..otherwise..not too happy..Will not go back..so many other discoveries out there.. Shame the place re decorated ..clean..and people nice..but but but read more

Great food! Amazing Service! Will for sure recommend this place to my friends and family. If your in the area, plan a visit! read more

Alright, alright. Let me tell you, fast and friendly service. Little mom-n-pop joint with good Burgers. The meat was cooked to perfection. The ingredients were all working together to bring me this bomb burger. Jimmy Deluxe was a win in my book. I ordered it without mushrooms, but maybe next time I'll man up and get everything on it. :) Fries were very good. I was impressed. They were crispy on the outside and soft on the inside. Perfectly salted! Jimmy Deluxe comes with fries and coleslaw. Two thumbs up. Will keep on coming again and again read more

Jim & Tom's - Italian Near Me - Bensenville, Illinois

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First time customer and probably last . Tried chicken sandwich and greek potatoes . Chicken had no flavor and was very dry . People that worked inside seemed nice though . read more

If the kitchen is temporarily closed why is the OPEN sign lit? OK food when opened but since Covid doesn't seem consistent - sorry they appear to be struggling read more

HORRIBLE CUSTOMER SERVICE! The female at the register was very rude!! She messed up the 63 dollar order that was placed then asked if I would just take the food. She forgot to give me one of my orders of fries and thought I would accept the other order that she held while walking from the kitchen to the other side of the building with her bare hands touching the top of them. When I asked for fresh fries the lady yelled at me to shut up and said she's been working there for 46 years while making obscene gestures with her hands screaming about McDonalds and Burger King employees touching their asses before touching people's food. The man in the kitchen was moving fries from a bucket on the floor to a tray with his bare hands then started blowing his breath on his hands because the fries were cold. read more

Jim and Tom's has always fulfilled my stomach. The staff are so friendly and helpful every time I ordered here. Their Chicken Wings Dinner and ribs are amazing. Recently, they added a gaming station for anyone 21 and older .I would highly recommend this place to anyone who is looking for good food quality like read more

Waste of money over $50 for one pork pita one chicken pita and beef rib dinner. Pork tasted reheated. Beef ribs were all bones barley any meat. Greek salad had no cheese. At least I got three days of salad I mean lettuce. read more

Haven't had any problems with the service like some of the other reviews. But I have to say I've tried a lot of the food and just seems bland not much flavor. read more

Jim & Tom's is a fairly large diner located off of Irving Park Road in Bensenville. Having visited here once before a few years ago and having tried a cheeseburger with decent results. I decided in passing by Jim & Tom's once again that it would be a wise decision to stop by and review the hot dog here. Before going on and reviewing the hot dog I'll give you a quick description of the place itself. The first thing to note is the parking lot, the parking lot is angled strangely making it difficult to pull out of your spot in straight manner. The inside of the restaurant is clean and it almost seems like it was either originally a house at some point, or had an addition put on to add more seating. As far as the food itself I stopped in and tried the hot dog with everything. The hot dog I received came on a regular non-poppy seed bun. The sausage itself was of the natural casing variety and had a very nice flavor and snap to it. Unfortunately, the rest of the hot dog didn't fare as well. There was a huge pickle slice nearly as wide as the hot dog itself. The tomato slices were a little on the sloppy side and not super appetizing. There was way too much mustard and relish applied to this hot dog as well. The onions were applied well,I noticed no sign of celery salt and the sport peppers were fine. The final kiss of death on this hot dog was a dry and hard bun. The corners and edges of the bun were crumbling as I picked it up. Overall this was a very sloppily made hot dog. Besides the generally superior to most places natural casing wiener, nothing about this hot dog was exceptional and there were a lot of flaws. The giant pickle and hard bun brought this from a below average dog to an inexcusable one star hot dog. While far from the worst hot dog I've ever encountered, I'd definitely recommend avoiding the hot dog here at Jim & Tom's. read more

Jim & Tom's - Hot dog - Italian Near Me - Bensenville, Illinois

Very close to O'Hare Airport for the last minute food dash. Their Mediterranean burgers are delicious. Their service is fast and the staff is so very nice. They make you feel at home. read more

I must confess I love gyros. I am constantly on the hunt looking for a good-year-old spot near my home. And this one is literally 5 to 10 minutes away for me. There are a lot of reviews for this place stating that everyone is rude I thought the staff was very friendly. I ordered they are Gyro with fries and the tzatziki sauce was delicious garlicky and tasty. The gyro meat was tender and flavorful. The only two downsides that I could say about the experience was the p was kind of hard not soft lead me to believe it was reheated in the microwave. And the prices are pretty expensive for a small fast food place. But I will definitely return what I have a taste for a good gyro. But go check it out for yourself this is just my opinion read more

Jim & Tom's - Front counter area - Italian Near Me - Bensenville, Illinois

Owner is beyond rude .... She need to learn customers are always right .. Now if I would have went there with her she would've called the police read more

Unfortunately my salad was not good today. I spent over 15$ on a chicken Cesar salad. It contained lettuce ,croutons ,and chicken. The chicken was not fresh,it was rubbery. Also it was way too pricy for a unsatisfying salad. read more

This review is for the Gyros only. I have not had anything else there. The Gyros I got was horrible! The Pita was not prepared as it should (dry and un-grilled). The meat was over-cooked and the portion was insultingly small. The tziki sauce was nasty and more like water than a sauce. I asked for "everything" and literally got 1 tiny piece of a piece of tomato. This is no way to serve a Gyros! They should try "Brandy's Home of the Gyros if they want to know how its done. read more

If you boycott managers that treat their employees like crap, this is the top of your list for places to not give your money to. I've been coming here for years since it's right down the street from my work. They've been closed for a while because of "lack of employees" but the reason they have no employees now is bc the owner is rude and I can only imagine how she speaks to her employees by how she speaks to her customers. They just recently reopened. They must be really hurting for her to say they will be comping a mistake the next visit and not do it when the time comes. Poor Krista...must be a family member bc any other person wouldn't let their boss tell them off in front of customers the way she does. They used to be great, but now that rude lady is cooking too and she's an awful cook and forgets things in the order often. McDonald's tastes better than her attitude. Yorky's is just down York road and has everything they serve and more, and much better quality. read more

Place is horrible. Had a chicken on a pita. It was more like a chicken tender. Fries were frozen and burnt. Cheeseburger was ok. Workers not very nice. read more

This is my 4th visit to Jim and Toms in the last 4 months .... I had the same food order each time ...Beef and a small fry ....1st time the food was ok but the portions were small.. 6 inch beef .... The 2nd and 3rd times the food was not as good and the portions were even smaller ....Now the last time and I do mean the last for me ..The beef was still small and the fries were few ...This time however the beef had a lot of grissle /fat in it and the fries were small pieces and cold ....These 2 items come with a price tag of $11.50 ... Cant speak of the other menu items but for me I am done with this place ...... read more

Jim & Toms is not half bad. The menu includes all the junk food that a growing boy needs. It's your typical hot dog stand menu, Burgers, Hot Dogs, Gyro's and a wide variety of sides. In the Bensenville area, your options for lunch are quite limited, so the food at Jim and Toms is greatly appreciated by our office. read more

The food was ok but listening to the owner yell at her staff for 15 minutes after fighting with two different customers ruined the atmosphere. Won't be back. read more

The food wasn't bad but the attitude of the owner on the phone and in person was enough to not have me going back. I work hard to enjoy my money and getting an attitude for giving her too many orders with credit cards is ridiculous. Its the same as all 5 of us calling in separate with Credit cards for delivery or making one call with 5 orders. either way she is getting the money. I was completely turned off by her attitude in person as well, Like we were putting her out for having to take our money.. Sorry I can spend my money else where!! read more

I decided to try Jim and Tom's based on Yelp reviews. I work in Bensenville and I go out to lunch every day, so I am always looking for new places. Located on the north side of Irving Park Rd., it was easy to find. The spots in the parking lot are at odd angles, but I managed to navigate into one. The interior is classic burger joint. A little old looking, a little cheap looking, but basically clean. You order at counter and get a number and then stand around trying to stay out of the way of others as you wait for the food. Despite the fact that I was given a number, they don't seem to call out numbers. They just call out the order with a heavy accent. I had to pay close attention to make sure I didn't miss mine. Eventually my Jim (or Tom...I don't remember which) burger was ready and I took it over to the seating area. There is ample seating, but it very utilitarian as you would expect in a place like this. I don't have a problem with that, I am just giving the full tour. I like to drink water with my lunch and I was given a Styrofoam cup to be filled at the pop dispenser. I hate Styrofoam. I hate the way it affects the taste of my drinks and I hate the way it cannot be recycled even though I only use it for 15 minutes. The water tasted funny, but I don't think it was the cup. The stars start melting off at this point. They do provide real metal utensils. This is a welcome surprise. As you may have guessed, I also hate eating with plastic utensils. So I settle in to enjoy my burger. It was OK. A little on the thin side. Some anemic lettuce and tomato were provided. The fries were of the crinkle cut variety with no special character or flavor. I don't remember what I paid exactly, but I think it was close to 8 dollars. I was not delighted with my experience. I like old fashioned burger and dog joints, but they have to be cheap or great. Pricey and mediocre does not cut it. I cannot help but compare this place to Jameson's where I often go. For about 3 dollars more I can get a much better burger, delicious soup and table service. I won't be back to Jim and Tom's. read more

Solid fast-food option if you happen to be stuck in Bensenville. The menu seems very similar to Portillo's, with hot dogs, burgers, gyros, soup, salads, etc. We picked a friend up at O'Hare and stopped here on our way back; everything is clean and the people were friendly. Prices are pretty typical for a fast food place like this. I got chicken noodle soup and a hot dog (no relish); the soup was decent, hot and comforting but nothing astonishing. The hot dog was red-hot style, a bit thinner, with lots of tomato, a big fat pickle and plenty of onion. Good flavor but not my favorite. I snagged a few fries from the husband, and they were solid, crinkle-cut and double-fried. Our friend got a sausage-beef sandwich that was enormous and messy, and he liked it very much. read more

I dropped in on Jim and Tom's today for lunch. This place was a regular haunt in the early 90's. The "cheeseburger" special was our collective fav at the time (2 fully loaded cheeseburgers, fries, drink for $5). The place has quite obviously been updated since the last time I was there. Parking is still like a mad cross between Tetris and a Rubik's cube. I figured I'd order a 1/4lb cheeseburger and fries to reminisce a bit. The girl at the register got the order wrong after I checked while making it.. "1/4 lb, right?" "uh, yeah.." Now she did ask if I wanted it medium-well or well-done.. so, kudos to a fast food joint for offering at least that choice if not medium rare.. I picked up my bag and headed outside. Sure enough, I ended up with a 1/2lb cheeseburger with the works. Don't get me wrong, I'm happy to put away a 1/2 lb of anything. I just wanted to keep the damage manageable if this ended up giving me ptomaine or worse. I unwrapped the beast and tore into it with every intention of leaving 1/2 of it in the bag. Much to my surprise, the burger was, dare I say, excellent. Better than I remember, even. While it was definitely medium well, it was still juicy, tender and very flavorful. The toppings and condiments were very fresh and the bun was just right as well. I can honestly say I'd go out of my way to have another 1/2lb cheeseburger at Jim and Tom's. Better than McDonald's, Burger King or Wendy's. I'll even go out on a limb and say that I think I preferred it to the local influx of 5Guys. And I like 5Guys. Way to go Jim and Tom's! Great memories, even better burgers.. read more

They have a great cook, food is great however I refuse to support a business that is owned by such an unprofessional individual. I went in for my lunch break and the owner which was a lady (not sure what her name is) tried to chew my head off saying how " I should've ordered over the phone since she only has one cook" and continued on how we should've ordered for a place that accepts walk ins lmfaoo definitely a couple screws loose. She has a great cook but her obvious lack of management skills forces me to warn you guys to just go to Ginas down the block. The audacity that she had just to speak to me, a PAYING customer, about how I should order is crazy when she didn't have anything up on the website or on the store front. If you try to order, do yourself a favor and just try another place. No place is good enough to deal with that level of "privilege" if you know what I mean. read more

The food is good , The place is clean. .The only downfall is the girl at the register.,very rude, no manners.makes me not want to go back.. Im not sure where the owners are, but I know they would be upset if they knew how she treats her customers. .. I would give it 5 stars if she wasnt there.. read more

This is the place to get your Chicago-style classics. They have a great baked chicken dish with potato wedges. The chili is also pretty good. You can't go wrong with a hot dog and fries. Their gyro is VERY good! Pricing is average. Good parking. There's a few tables outside, but plenty of indoor seating. read more

Food it just okay, but the snarky older woman behind the register will forever remind me to always go to Yorkies ... Way better food and way nicer service. read more

Oh mylanta!! This place has everything. Hot dogs, beefs, gruels, pizza, ice cream. I got a philly cheesecake sandwich. The meat was so tender and cooked perfect. The perfect ratio of cheese to veggies too. Can't wait to go back and try other things on the menu. read more

Food is not that good. Service is aweful.. How can I take a bad service from the owner? Thank you but I will never come back again . Attitude.. I go to restaurant alot but have never recieve something bad like this. read more

The worst web site on the planet. Took literally 20 mins to order food. Then we set pick up for a certain time, almost 45 mins prep time, only to be told that the cook didn't get our order til we walked in making us wait and additional 20 mins. Bad business model guys! read more

I stopped here on Saturday October 27 and my experience was just fine. The guy behind the counter was friendly and we ordered a hot dog special and another hot dog. They have self serve drinks-Pepsi products. The fries are crinkle cut and were hot and crispy. The hot dogs are natural casing. Everything seemed fresh and was tasty. The place was clean and the people were nice. This is the only time I've been here. I'll be back. Maybe next time I'll get the mean lady that some of the reviews mention - I was ready for her. I wanted that fight to get my hot dog-Chicago style. read more

We closed out our youth baseball's fall ball season here. Great Chicago style food served in a family friendly, clean and efficient environment. We will be back. read more

Jim & Tom's - Go Team! - Italian Near Me - Bensenville, Illinois

They are so rude there we wont be going back! Lady behind the counter is mean!!!! We can not call in an order sshe teLls us online only or nothing! Just terrible, and when i hear her yelling at her staff heck no! read more

I've been coming to this gem since the 70s, still the best burger around, great prices, friendly staff and they even deliver locally. The jimmy deluxe with fries and Cole slaw is the real deal! read more

The food isn't bad but they have zero customer service. They advertise no delivery fee, but that is false. They are liars and just want to fight with you. I will never go there again. read more

Always on the lookout for a good gyro off the spit I stopped here yesterday and was not disappointed. They use Kronos brand which I like better than Grecian Delight. I ordered a gyro sandwich, well done with everything, sauce on the side to go. 7 bucks for a lot of crispy gyro meat on a warm pita with fresh onions and tomato really hit the spot. Will definitely go back. read more

Good food, good view but they got staring problems. I felt uncomfortable but satisfied with the food!

This place is awesome great service and excellent food. I've eaten here several times and would go back next I'm in the area.