Treasures always to be held it. Amazing. Every time you go. I love the Customer Service here…read more Everyone's always gracious. Even why it's crowded.

Stopped by Nordstrom Rack in Laguna Hills today to do a bit of holiday shopping. The customer…read moreservice was very good and the store is well stocked for the holidays. Nice selection of merchandise and lots of value. The prices and quality of products are quite good. This store and the one in Laguna Niguel are on our favorites list and we bought some nice tennis shoes and socks while here. Highly recommended

I really needed a new large casserole for a hot yogurt soup I was making at home. So I went to…read moreRoss and found a very nice one that was $42, there was a very big dent in it. But I figured that because it's Friday they probably have a lower price on it anyway. No, such luck. Asked the manager for a discount. He went on about how it will work perfectly fine and still good and only gave me seven dollars off the $42 price. Personally, I didn't need lecture and I don't think he even really cared or wanted to give me a discount. There was a long line shoppers, and if you use the self check out, security wants to go over exactly how many items you purchased, remove the tags and make sure that everything was scanned properly. Not a wonderful shopping hence the three stars.

Selection is always hit or mess. Luck of the draw. I lucked out with a few hello kitty items…read morewhich are usually sold out in Irvine but they had lots! Unfortunately you have to wait in the horrible line that took 30min. Only 2 cashiers working and 1 went off to help a customer who was taking forever. So that left 1 person to ring you up. Should have gone over to the self checkout. But even there, they had to wait in line to exit?? Not sure what that was all about but the had to wait too. Wow, get some help especially with the holidays here. Probably stick to the location closer to me. SYOY!

I love HomeGoods...so much I think I could live here!!…read more They have almost everything you'd need to survive a few weeks. Theres the super cute decor of course, and then all the fun goodies and human (and pet) would ever need! They have a pet isle with the cutest stuff, there's viral candy, food, drinks and soooo much more. The only thing I can do without is the ads over the radio about their credit card. Sometimes I dread the checkout line because I'm sick of the push to get people to sign up. But, overall, I love this store and location!

I had a really frustrating experience at this HomeGoods location. I tried to return an item and had…read morea clear photo of my receipt, but the manager, Blair, refused to accept it--even though another HomeGoods store previously allowed me to return an item the same way without any issue. In 2026, everything is online and digital, so requiring a physical paper receipt feels outdated and misleading, especially when other locations are clearly more flexible. Because of this, I now have to go out of my way to return the product elsewhere, which is super inconvenient and time consuming. I understand policies exist, but consistency across stores would make a huge difference for customers. I returned the item easily at the HomeGoods location in Laguna Niguel. Overall, the manager, Blair's refusal and lack of flexibility left me unhappy and unlikely to shop at this location again.

Went in last night to grab an outfit for an interview I had today. I wanted to give a huge thank…read moreyou and recognition to Caroline, that was working the changing room area, she went about and beyond to help me narrow down my selection , to pick the perfect interview outfit for me. Not only did a walk into my interview feeling confident in my outfit, but the value is unmatched. Some honorable mentions are Eva, for running to check if she could find a shirt I liked in a differing size, while unsuccessful, she brought something back I ended up liking more and wearing today to my interview. Dress pants, nice interview shirt, and dress shoes for$60, what a steal, best value around. The cashier at the front was also amazing, she had a smile on her face, and brightened my evening telling me about the full double rainbow that was outside the store earlier. All the employees interacted with were working hard, and were extremely pleasant. While I was being rung up, a line of 2-3 were gathering. There were two more employees behind the register (one my have been training) I did notice they didn't seem in a hurry to clear the line, almost waiting for the cashier Elisa to do all the transactions. The employee behind the counter did eventually turn around and pull somebody from the line. Love the value, love the quality, and appreciated the friendly staff :))

This is a zero star review, I have to choose 1 star or I cannot leave the review…read more Have your employees leave their personal beliefs at home or don't work. Came in January 28th and an older lady with grey hair was working along with others. I was next in line and she looks right at me knowing when she finished with the current customer at her register that I was going to be next. She purposely made up something so I would not be waited on by her. If you are prejudice learn how to cope or don't work in retail. I'm black and she was white. It was too obvious and she knows it. Really feel sorry for her.

The Walmart at this location is garbage. Especially the incompetent people working the pickup…read moreservice. They make you wait over an hour and have no sense of urgency. Wasting your time when it's supposed to be convenient.

Great place to meet with a group of friends!…read more Plenty of parking and plenty of food options to meet everyone's needs! My husband and I chose the Thai restaurant with green curry and pad see ew and it was amazing! We sat with our group of friends outside and conversations sometimes got loud competing with other tables, but there was great weather and plenty of tables and chairs. Walking under the roofing, it kind of feels like Las Vegas with the cloud pictures. It's a very great place to meet and I definitely would return!

This store is a T J Maxx & Home Goods combined. But it carries so much more of the home goods stuff…read morethan clothing. It used to have a lot of high line designers (clothing and shoes). But not so much anymore since after the pandemic. Yet, still some good buys if you have time to look through their stuff. The store is somewhat messy and could be a bit more organized. I seem to always find stuff for my home here, Service is good. Long line most of the times so be patient if you want some bargains.

There were 32 people in line and only five cashiers ringing. I asked the manager if he could call…read morefor additional cashiers, which he did, but only briefly. About 10 minutes later, two cashiers left for break, leaving just three cashiers to handle a line of more than 30 customers. I understand that reading a review from the comfort of home may make this sound like a minor complaint, but after standing in line for over 30 minutes and still being only two-thirds of the way to the register, most customers would be frustrated as well. The manager even announced over the intercom that they were receiving complaints and needed more cashiers. While I understand managers may have limitations on ringing customers themselves, I would expect a seasoned manager to monitor the line proactively and staff accordingly before the situation became this extreme. Long checkout lines happen occasionally, but this felt like poor planning and a lack of attention to the customer experience. This is the manager he's trying the best he can, but apparently it is corporate crunching down on them and not allowing more cashiers. The cashiers are stressed out at the people in line getting angry because literally I waited an hour in line. The consensus I heard while in line was that corporate is not allowing them to hire more.

I think this Dollar Tree is relatively new? Been in a few times and found exactly what I needed for…read moresome party decor. Easy parking and helpful staff!

There was a group of spiders arguing with a worker trying to buy nerd clusters, and there was no…read moredih in the bathroom/ self care section. Not everything was a dollar, this is horrid 1 star! #rigged #1star #nevercomingback #whywastherespiders?????

I had such a great experience at the Nordstrom in Irvine, specifically in the makeup department…read morewith Lyana R. She really is an "In Store Beauty Expert", I had an appointment with her for 3:00 PM on Saturday, and Lyana was ready and waiting for me right on time, which I really appreciated. I believe she's the manger of Westman Atelier and if she's not she should be . From the start, she was incredibly friendly and easy to talk to. What stood out the most was her honesty--she didn't try to push products I didn't need and gave thoughtful recommendations on what was worth purchasing now versus what could wait. That kind of transparency is rare and made the whole experience feel trustworthy and relaxed. She did an amazing job on my makeup. My 13 year old daughter even loved it. The final look was exactly what I wanted--very natural but still polished and beautiful. It enhanced my features without feeling heavy or overdone. Overall, Lyana was a pleasure to work with. I would absolutely recommend her to anyone looking for a personalized and honest makeup experience, and I will definitely be booking with her again next time I'm at Nordstrom Irvine.

Still no change. Went in for a return, headed upstairs to the customer service counter and was once…read moreagain greeted with the familiar "we do returns downstairs too" brush-off. Same energy, different day. At this point it's clear this is a systemic issue, not a one-off. If the second floor counter is exclusively for order pickup, put up a sign. If it's general customer service, train the staff to act like it. Other Nordstrom locations don't pull this -- the inconsistency and attitude are unique to this store. Nordstrom corporate responded to my last review saying they'd "share it with the proper team members." Clearly that didn't accomplish much.