First time at this store. I ordered online to pick up in store. My order was ready and the…read moretransaction was seamless. I was greeted and helped by Syd. I decided to walk through the store to be sure there was nothing else I couldn't live without. lol - I found a fabulous backpack/lunch bag combo in my all time favorite color (hot pink) on the clearance rack. Seeing that the clearance section was also included in their BOGO 50% deal, I grabbed some clearance socks for my daughter. What a fabulous deal! Both for under $30 - that's a deal, for sure! Again, helped by Syd who was fantastic, friendly and efficient. Thanks for a great shopping experience. I'll be back. I forgot to mention that I love how their varied sections are well marked too.

I actually like this store. They keep everything organized and clean…read more If I can't find something in my size, the associates would order them for me, Some of the ladies are very nice and always happy to help, only one or two just never smile. They always have the specials, Buy One Get One for 50% off. But if you end up returning one of the two items, then you have to pay full price for that item and their prices are not particularly low on their regular price items.

Took my mom to get a new pair of sandals as her feet swell really bad due to her kidney disease…read more The really nice gentleman working there ( forgive me for forgetting your name ) helped my mom - that old fashioned kind of help - he got the foot measurement thing and measured both her feet and then helped to find the right sandals for her feet that would be big enough for her bigger ankles and guess what - he found a perfect sandal that she can walk in and she loves . This pair of sandals has adjustable straps behind the ankle and on top of the foot and over the toe area. You only have to open the one strap over the top of the foot to put the shoe off and on. If by any chance her foot swells up more we can even add more strap by going to a shoe repair and add more to this specific sandal . All I can say is that you made my mom feel so special by helping her that day with your old fashioned shoe expertise , my words can't thank you enough . Thank you and I hope others go and check out the amazing shoes you have. You can find some incredible walking shoes. if you are going on a cruise or traveling to any Countries and doing any long hikes or walking tours check this store out . Price is what you would expect to pay for a good pair of shoes , not crazy expensive but not cheap . Your must take care of your feet they carry your body!!

I was impressed with the selection and thought that there were other brand shoes too~ my mother had…read moreworn SAS shoes as her 'nurse shoes' for over 30 years and still refused to wear anything else. But, they've always had the image of "my mom's or grandma's shoes". WOW was I wrong!! And Ryan was so patient and knowledgeable with how the shoes are made, why it's important to have good fitting shoes, etc while letting me try on some that he thought would be good fit for me. I'm from Hawaii and I don't wear shoes, but partly because I've never really had a pair that felt good on my feet. I just spent a whole day in one of the pair that I just bought and my feet feel Sooo good. Thank you, Ryan and John! And my feet Really thanks you!!

Joshua was the absolute best. He was very kind, attentive, and listened to my wants and specifics…read more Grateful for his service and help today. Thank you, Joshua!

I went into Road Runner on Tuesday to buy a pair of cross training shoes. I was paired with Gary,…read morewho was in training. I left with a pair of Reebok's. I got home that day realizing the fit was too narrow/tight for my high arched feet and made the decision to rerun the shoes. I went into road runner the next day, Wednesday, to return the shoes. (mind you I did not buy the membership because it was $19.99(?) plus $49.99 annually on top of the already $160 shoes.) This is when I was told by a manager named Alexis, that I had worn the shoes - when I in fact had NOT worn the shoes besides trying them on in store- and he wasn't going to give me my money back. I told him that he was wrong and needed to give me my money back. He gave me my money back very reluctantly ensuring me he didn't believe me. He told me he remembered me "not buying the membership" and that he remembered the shoes being clean and unworn on Tuesday. I left the store in tears over the interaction. Later, once I had calmed down, I realized I had taken photos of the shoes in store on Tuesday prior to buying them. It came to my realization that Gary and Alexis had sold me the floor sample shoe without telling me and then proceeded to blame me for the shoes being worn. After being treated so poorly, I will never be going back to road runner.

Stopped by Nordstrom Rack in Laguna Hills today to do a bit of holiday shopping. The customer…read moreservice was very good and the store is well stocked for the holidays. Nice selection of merchandise and lots of value. The prices and quality of products are quite good. This store and the one in Laguna Niguel are on our favorites list and we bought some nice tennis shoes and socks while here. Highly recommended

We stopped by Nordstrom Rack in Lagunawoods very impressive well stocked store…read more The staff were helpful and friendly. Me and my wife both found deals on quality merchandise. You'll spend some time if you don't have an idea of what your looking for because there's so much to check out. We enjoyed our visit and will return

Came here with absolutely no knowledge of what I was looking for or needed and Jessica was beyond…read morehelpful. She was knowledgeable, patient and kind while I tried on nearly every shoe they offered. Very happy with my purchase !

I brought my uncle into Fleet Feet as his physician recommended this specific store. I had actually…read morenever been in the store before. my uncle is elderly with some dementia. Catherine could not have been more wonderful! She had the patience of a Saint and brought out over 10 pairs of shoes for my Uncle to try on and walk in. She also did a digital footprint of his foot. I could not recommend Catherine or this store any more than I am!! 10 STARS for Catherine, her patience and Fleet Feet!

Manager Stephan is wonderful, best customer service , always friendly and that's his standard…read more Incredible service

I came to Nordstrom Rack the other night and was Shocked by how much merchandise they had. It felt…read morealmost like too much! But, if you're searching for clothing, accessories, shoes, or even makeup, I'm sure you'll be able to find something here! For me it felt a little overwhelming to me, because it seemed a bit chaotic, but I know the staff is working really hard and it's not their fault the store is overflowing with products. Another thing that surprised me was how many products now have security tags or are even behind glass! It made me wonder if they've been experiencing theft...? Hopefully not! I often find a lot of good stuff at this location, so I'll be back again soon and hope that the amount of merch may just be a seasonal thing.

I received a box with 2 pair of shoes which I never ordered. Have never been on their website…read more Tried calling customer service and was on hold for 1 hour and 3 minutes. Still no answer. If you are looking for Customer Service - go elsewhere!

Needed two pair of running shoes for family members who are particular. Went to 3 other sporting…read moregoods prior with no success so everyone was getting frustrated. Went to Finish Line to see if there might be another style that was missed. It was busy but soon was helped out by Jeremiah. HE WAS AWESOME. Told him that we were looking for particular shoes to match running and comfort style. He recommended a specific brand/style and sighs that was heard when the shoes matched were music to my ears! He was very attentive, patient and knew which shoe would fit us most. Wonderful customer service. Would definitely come back.

Mario and his wife Roseann have taken care of me and my feet since his store opened. I don't buy my…read moreshoes anywhere else now. What many people don't understand is that his business, his passion, is to set people up with the right shoes for their feet. It's his reputation on your feet. I have never found him rude or arrogant; he is direct and knowledgeable. If you treat him like a shoe servant, if you expect him to sell you anything you want on a whim, you are giving up his expertise and making a mistake. If you want to get in and out with a quick pair of flip-flops or ballet shoes in the same color as your new sundress, go to Payless. (And by the way, he has very comfortable flip-flops too.) But if you want your feet to be comfortable and happy in your shoes, make the initial appointment and spend a little time with Mario. He will focus on you only, and explain why he won't sell you that walking shoe you spotted when you came in. He'll find the right ones and fit them properly, with orthotics if necessary. It's a shame customers who recommend Comfort Shoe Loft to friends do so without telling them to make an appointment. They have already done that, and they know how it works. For new folks to show up expecting immediate gang service like REI or even self-service like Payless, it can be a shock - especially if they aren't expecting to spend some time. Please folks, I'm not equating the value or education of the specialties, but it would be like walking cold into a doctor's office and demanding to see the doctor immediately to take out your self-diagnosed gall bladder. Hold on a minute, let's give you an exam first, let me get to know your case. Please make an appointment. After your initial appointment visit, your fitting details are saved so that when you return you're "in the computer." That saves him - and you - a boatload of time and enables you as a returning customer to just drop in and wait your turn. With that information available to her, Roseann is excellent at serving you when Mario is busy with someone else, and Mario will advise when appropriate. My first visit was to find a nice-looking pair of shoes I could count on for a lot of walking on a trip to Ireland, and a pair of sandals for the same reason. I have high arches and pronated ankles. I was surprised at the time he spent with me. As someone else has mentioned, there were shoes he wouldn't let me buy, and he told me exactly why. I was very happy with both pairs I got. I still have them and I still love them. Since then I have been in to see Mario many times. He has fit me with work shoes, sandals, walking shoes, sneakers (athletic shoes), and even slippers. I have recommended him to co-workers, friends, my husband, and even my doctor. Don't listen to the complainers, the impatient, the arrogant customers who fly to Yelp to whine about mistreatment and dashed expectations. I work in customer service; I get it. Just make the appointment and make up your own mind.

This would be a great service if the owner would accept business. He only takes existing clients. I…read moreneed to custom order business shoes & was a former satisfied client. He said "I don't know you & you can buy "athletic shoes elsewhere". Big language & understanding barrier. Even my podiatrist strongly discouraged this business. Best of luck finding what you need.

This is one of my go to sport stores. Specially for football (soccer). Always have a big inventory…read moreand are quick with team orders and individual custom orders.

A small local business dedicated to soccer. The owner is super friendly and knows A LOT about…read moresoccer. He has a ton a different soccer cleats and has really good prices. I will definitely be back when my kids grow out of their cleats.

WOW. WOW WOW!!!! I Just cannot say enough, good things.. I love this place. It's a cute little…read morestore tucked away So cute so clean.-- the team is amazing.-I want to mention 2 very special people on your team and call both of them out-- because Both of them must be recognized for their Anazing !!!!! Customer Service. Very kind hearted, they are so compassionate- Loving - Kind - Super Friendly- So Helpful- They Are Both Great Listeners- They pay attention to what your needs and wants are to assist you with your specific needs wants and desires are.-- These 2 people are so amazing. They interact with each another as A TEAM With Amazing Customer Service, there is a great vibe in the store and with these 2 Very Special people on staff make it even better --You can't go wrong coming here and getting one or both of these 2 Special People to help you--These 2 are more than just "" associates"" Thank you to both of you.---You really made my experience Special Meaningful -and Unforgettable. Thank you very very much. I wont forget it. Hey Everyone-Come, check out the store and see how cute and how very clean It is but Best of all the amazing profesional staff are waiting for you to come visit and welcome you You will enter the store excited about getting your new pair Vans, and you will leave with a bag of goodies, a big Smile, a great memorable experience and looking forward to your next trip back to the VANS STORE. thank you very much you 2 MYA G.------ Sales Associate. ALAN M. ----- Sakes Associate

Day before I went to Vans outlet at Orange but i have a not so nice experience, so I went this Vans…read morestore location with little expectations since it's just a small store, but this is where I had a great experience. I able to find a good deal for my daughter shoes I end up buying 2 pairs. Evans was so very helpful with me he is so kind to help me out. Day before I was having problem ordering the shoes online I tried many times but i guess there is a glitch on vans website so I told Evan about it and he offered to help me , we did multiple times then boom it works he able to order the specific shoes that I like and he put a code so it is free shipping to my home. Evans just made my day that day, so Kudos to Evans!