Still no change. Went in for a return, headed upstairs to the customer service counter and was once again greeted with the familiar "we do returns downstairs too" brush-off. Same energy, different day. At this point it's clear this is a systemic issue, not a one-off. If the second floor counter is exclusively for order pickup, put up a sign. If it's general customer service, train the staff to act like it. Other Nordstrom locations don't pull this -- the inconsistency and attitude are unique to this store. Nordstrom corporate responded to my last review saying they'd "share it with the proper team members." Clearly that didn't accomplish much. read more

I had such a great experience at the Nordstrom in Irvine, specifically in the makeup department with Lyana R. She really is an "In Store Beauty Expert", I had an appointment with her for 3:00 PM on Saturday, and Lyana was ready and waiting for me right on time, which I really appreciated. I believe she's the manger of Westman Atelier and if she's not she should be . From the start, she was incredibly friendly and easy to talk to. What stood out the most was her honesty--she didn't try to push products I didn't need and gave thoughtful recommendations on what was worth purchasing now versus what could wait. That kind of transparency is rare and made the whole experience feel trustworthy and relaxed. She did an amazing job on my makeup. My 13 year old daughter even loved it. The final look was exactly what I wanted--very natural but still polished and beautiful. It enhanced my features without feeling heavy or overdone. Overall, Lyana was a pleasure to work with. I would absolutely recommend her to anyone looking for a personalized and honest makeup experience, and I will definitely be booking with her again next time I'm at Nordstrom Irvine. read more

I visited this Nordstrom location to return a jacket I purchased about a month ago. In the Men's Department, I spoke with the supervisor, Ariana, but after about 20 minutes of discussion, the return was declined. I then went to another Nordstrom location, where the exact same item was accepted without any issue and with a very polite and professional attitude. I've always associated Nordstrom with excellent and consistent customer service, so the difference in experience between two locations was disappointing. I hope more consistency can be maintained across stores. read more

I've always loved Nordstom, the service and quality of the items is just unbeatable. Especially the shoes! Women's shoes are stylish and they have a huge range of options. They also offer repair services for any shoes you buy and I love that because I have heels that I've taken in for years and they come back refreshed. I brought my puppy in her stroller and the staff were so sweet, talking to us along with several other customers that came to say hi. The store is gorgeous, always neat and orderly and bright. The Cafe is right near the shoes, great coffee. read more

Nordstrom Irvine Spectrum Center - Women's shoes - Department Stores Near Me - Irvine, California

I like to do my orders online and pick them up at this store since I like to shop and walk at the Spectrum when I have some free time. This store is clean and everything is neatly stocked. They need more inventory though. And Nordstrom has been carrying some odd brands lately. Not sure what happened there. Fortunately, there are some designers still. Service is generally good though. read more

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10/10 would definitely recommend Hanady!! I called the store because I needed a nice suit. The lady immediately connected me to a stylist, Hanady. Hanady texted me the next day and asked me what exactly I was looking for. I told her and set an appointment. I got to the store and she had over 40 pieces of clothing picked out and organized for me. She explained everything, checked periodically, and even found me some really nice shoes. She truly went above and beyond to assist me, was very friendly, and the process was so easy. Thank you Hanady! You are the best. read more

I used to love doing curbside pick up at this location because they would really take their time and box up the item and even occasionally doing a special touch, The Irvine spectrum location is extremely small so the curbside pick up was the one perk it had. Also if I do a curbside pick up opposed to getting free shipping to my house it's because it's typically a gift that I want on time and in a box. I've had two instances that I was unhappy with the curbside pick up. Today, I had a really rude customer service representative drop off what appeared like an Amazon cardboard box to my car. When I told her that I usually have this placed in a Nordstrom bag she said that's extra. I of course corrected her and told her that it's only extra if they gift wrap it; she said that if I wanted it in a Nordstrom bag I guess I would have to call in advance to make this request. She was extremely rude making it very ironic she was working the customer service department, but also making sense because the customer service department doesn't work on commission. Either way, I had a really disappointing experience and I think that it's probably not this Gen Z's fault it's likely the manager of the customer service department that really needs to reevaluate how her staff treat clients and standardized protocol. I walked to the 3rd floor where the staff member begrudgingly gave me bag and a small box (note I bought shoes as a gift for a co-worker). I plan to try to make my online pickups at another Nordstrom closer to my home to see if I have a better experience. read more

I wanted to share a quick experience I had at your store. Normally, I'm greeted warmly, but the last two times I came in, that wasn't the case. On Tuesday, I came in with my mom and was ignored by two employees Brandon and another gentleman (African-American). They didn't greet us at all, just looked at us and kept doing their thing. And I witnessed he was very kind and helpful to the other older women. I came back today to exchange some shoes, and again approached both of them. I said "excuse me," but they just looked at each other and ignored me completely went back to what they were doing and couldn't even make eye contact with me. Thankfully, Anne stepped in and was super helpful, but it was disappointing to be ignored by Brandon the whole time. I just wanted to pass along this feedback. Hope it helps! read more

We were in the male section with the hats and urban style, didn't get greeted or asked for help there even tho we spent a lot of time there and there were 2 associates, so we left that section and went looking for a perfume I saw right before Christmas. We got greeted right away in the beauty section and ask if help was needed. I knew what it looked like, so I had to see it, only found the candles in the brand. I did find a La Perla fragrance I liked and tried it on. Might get that if on stock next time. read more

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I went to Nordstrom in Irvine to return a dress and shop for my son's upcoming trip to Italy. This was supposed to be a fun, special outing for him, and it ended with me walking out holding back tears. At the men's department, I approached a register where a young man appeared to be helping someone. He glanced at me and down at the shopping bag I was holding with the dress in it he went back to helping the other customer. Then he walked away mid-transaction, and the customer started going behind the counter, so I assumed the register wasn't open and stepped away. When I saw him return, I politely asked if he had been open. He gave me a dirty look and said, "I'm helping someone else." The tone was dismissive and unnecessary. I moved to another register and that associate was kind and professional. After my return, I found my son and we started looking at shirts. As we walked, the first associate passed by and looked me up and down in a way that made me feel judged. For context, I was dressed casually but nicely. It was a hot day, and I had on black shorts, a cute top, Birkenstocks, and was carrying a Longchamp bag. I wasn't disheveled or out of place. In the fitting room area, my son asked me to come see the shirts. I sat and waited while he changed. That same associate came in, looked at me the same way again, and never once asked if we needed help. Not once. No greeting, no offer, nothing., My son ended up choosing two shirts and we spent $268, but we had planned to buy several outfits. Instead, I just wanted to leave. The whole experience made me feel unwelcome and less than, like I didn't belong there or wasn't worth helping. We left the store upset. My son even wanted to go back and say something, but I told him it wouldn't help. I do want to thank the associate who helped us at checkout. He was professional and kind. Unfortunately, the rest of the experience overshadowed that completely. How hard is it to smile or simply ask if someone needs help? read more

Alex was so great! He helped my boyfriend and I in the men's shoe department. He was knowledgeable, and had wonderful customer service :)

Emma helped me so much while picking out jewelry!! She was so kind and helpful! Amazing service :)

The kindest and most helpful young man name Leni was very pleasant and obliging the other day while finishing my Christmas shopping. Leni took the time to listen to what I needed, then found some unique and inspiring gifts for my family. It's such a pleasure having someone like Leni bring his genuine and caring personality to help me with this important task. I will definitely be back at this Nordstrom location at the Spectrum. Thank you so much! With much gratitude, Hillary A. read more

Came in for shoes and the service was amazing. The guy in the shoe section was quick and on the spot asking us how he could assist. Treated us like VIP and customer service is always great here. read more

VERY FRUSTRATING! Called to learn which designer dress shirts could be ordered/custom made here, the lead time for production and to schedule an appointment. Chase answered the phone and then hung up on me. Really? Thought perhaps it was accidental but subsequent efforts to reach Mens Suits failed. CHASE STOPPED ANSWERING THE PHONE! I expect service that sets the bar...it's why I shop Nordstrom. Won't bother with this location...apparently the Manager doesn't monitor his staff or hire very well. Disappointing. That would never happen in Mission Viejo. read more

RACIALLY PROFILED Today was supposed to be a special day. We walked into Nordstrom (04/13 1pm-ish), excited to treat myself to a Chanel perfume for my birthday -- something I had been looking forward to. We went straight to the Chanel counter, full of anticipation and joy. But instead of being greeted or helped, me and my best friend were completely ignored. There was another lady being helped and so we waited patiently as both women at the counter were assisting her. They were asking her several questions and telling her stock quantities. She ended up walking away without purchasing anything. As soon as the lady in front of us left the counter both ladies left. They didn't greet me or even acknowledge my presence. I was so embarrassed and mortified. I specifically went to Nordstrom's at the Irvine spectrum because I know they usually have exceptional customer service. This is not the kind of experience anyone should have to go through and especially on a day meant to be a celebration. Do better, Nordstrom. I expected so much more. I ended up leaving and going to purchase perfume from Sephora where they greeted me at the door and made me feel very welcome. read more

This review is ONLY for Ricky Zeng from the La Mer Counter at Nordstrom Irvine. This is what I wrote to the GM of the store: Hi, Robert. Hope all is well. I'm emailing to acknowledge Ricky Zeng at the la Mer counter at Nordstrom Irvine spectrum. I firmly believe one should give credit where credit is due, and I am hoping Ricky is being acknowledged for all he does for his clients. He doesn't set the bar- he is the bar. I can't speak for others, but I can say that, people like Ricky are a RARE breed. As a woman in the world of corporate finance, I think that to over-deliver in service, like what Ricky Zeng does, for a client (like me) is by far the most valuable thing to a business. There are two ways to improve the operations of a business: increase sales or decrease costs. These days, people will only stay loyal to a company/entity if they have very good reason to. Ricky is my only reason to shop at your Nordstrom store. (Increase Sales for your store, Robert) He is honest, very knowledgeable, and I trust him completely when it comes to anything beauty related. Ricky will not sell me something I don't need. He knows exactly what I like and will go above and beyond to procure all of the things I want and need. That said, Customer loyalty, in my opinion, is important, and Ricky is an individual who has kept clients, like me, from ditching Nordstrom and purchasing goods from a competitor. Although he mainly sells la mer, he knows I am a clé de peau gal (through and through), and again, Ricky will not push a product I do not want or need (even his product as he knows I don't use it) Unlike other salespeople, Ricky is an honest man and doesn't push his own products, because again, he knows what I like and what I will use! & I don't use la mer. I respect him for that completely, and will continue to do business with him & only him at your store. Please give him the credit he deserves as he is a valuable asset to your store and someone I trust (and I am sure he has received similar feedback from other customers.) Thank you for taking the time to read this email, Robert. Enjoy your weekend! All the best, Christina Nguyen read more

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This NORDSTROM is a really sad NORDSTROM . They have no designer where very limited inventory staff look very miserable and sad Services horrible. Not sure why they're even still in business at this location . read more

Clean. good service, and easy to look for items because there's only 2 floors and the open space concept of the store. read more

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Ashley in Mac counter The nicest and picked the right perfect colors for me lipstick and concealer and foundation She's also so mature for being so young An asset to the company read more

Love everything about this place! It is always clean, well stocked, a variety of items and great customer service!! Thank you all!! read more

Nordstrom Irvine Spectrum Center - Department Stores Near Me - Irvine, California

Had to leave a review to give a shoutout to Bill, who helped me pick out the perfect jacket for a wedding I was attending that same day. Super friendly and patient guy, and even gave me his own card afterwards. Only thing is the lady who removed all the tags forgot to remove the plastic sensor thing, so it rang when I tried to leave, but overall great service. read more

Ashley did an amazing job at the MAC make up counter. She was SO sweet and helpful! Thank you! read more

Nordstrom Irvine Spectrum Center - Make up by Ashley - Department Stores Near Me - Irvine, California

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Leona* the "manager on duty" has absolutely no decorum when speaking to customers. I had the displeasure of dealing with her & her blatant lies. She would explain one thing to my husband & I, only to backtrack say something totally different minutes later. I've never had any issues at any other location I've been to & cannot believe I had such a negative encounter with an employee. She was dismissive & did not provide me with her information openly. I had to ask another employee what her name was. Best believe I will be contacting your Store Manager Robert Lian. He should be aware of how dismissive & disrespectful his "MOD" was. read more

In the café, we liked the golden latte and the ham and cheese croissant. An employee made a lot of noise by scraping the chairs over the floor, so we sat outside. read more

Nordstrom Irvine Spectrum Center - Golden latte - Department Stores Near Me - Irvine, California

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They have good prices. A lot of cool things to choose from. I never had any problems when coming into this specific location. They have everything from skin care stuff, to shoes - you name it! Always love it. read more

Brianna at the Charlotte Tilbery booth was so sweet in making me feel great about myself and reduced my anxiety surrounding makeup and a wedding I'm going to today. She gave me a sample of foundation and assured me I wouldn't need to do much so that my worries were eased. read more

I grew up impressed with Nordstrom. It was the pinnacle of presentation and quality. This past holiday I shopped there and was surprised by the lack of attention to detail in regards to presentation and hygiene. I hope this once impressive chain improves. What I saw was disappointing, worn out and filthy. read more

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Nordstrom is one of our favorite department stores. We usually receive the best service at any Nordstrom locations especially the cosmetic department. But that was not the case at the Dior counter here. Despite there was nobody working at the Dior counter, only one sales lady noticed me and came to my help. But she was so rushing the entire time, it was strange to me that she didn't want commissions from an expensive cosmetic sale? I wanted to get all the products on Anya Taylor-Joy's Dior commercial. I like to do this with Dior cosmetics when my favorite actresses in their commercials. I think maybe because that sales lady didn't work at the counter so she couldn't find anything I asked for! In the end she found the wrong eyeshadow palette and didn't want to keep looking for other products for me! When I tried to push her to find me some more she said "you are killing me!" And she told me "good job" for finding the products she couldn't find herself! LMAF! I'v never experienced anything like this at any Nordstrom! It was so bad and almost comical! At least that wrong color of eyeshadow palette is still so beautiful and it's new colors so I kept it! Now I know to never shop at this Nordstrom ever! read more

Victoria at Dior is amazing. She knows her product and has been in the cosmetic business for a long time. She won't steer you wrong.

Lindsay at MAC helped transform me for my maternity photoshoot! It was so fun sitting in her chair and she made me feel heard and comfortable during the process. She definitely delivered! Thank you Lindsay. read more

Nordstrom Irvine Spectrum Center - Department Stores Near Me - Irvine, California

I said it once and say it again...this location sucks...I have a Nordstrom note that will be expiring soon and happened to be at this location and wanting to get some tinted moisturizer. They didn't have a lot of sale at the counters. I was trying to flag someone to help and asking them about tinted moisturizer and they both looked at each other and didn't understand it and I was second guessing about my pronunciation or term and even tried to spell out and then they were like oh we thought you were looking for a specific brand. Anyways I was trying to ask them for recommendations and also the right shade since I got dark during summer. I could tell they didn't want to help much and pretty just threw me a few brands and asked me to take a look at them myself...ok fine...I was looking around and asked them again was interested in trying one specific brand for shades and straight up the lady said we do not have a lot of shades in stock here and did a shitty job on matching my skin tones and asking me if I am looking for spf in it; I told her yes bc I wanted something easy and I do not need to put on so much products. Anyway, she was trying to sell me la mer...I was like no I whist wanted something casual for everyday. Anyway, I left and didn't spend my money and went to Sephora and got better service with some free samples. read more

Who doesn't love Nordies especially here at the Irvine Spectrum! It's a beautiful store with a lot of different departments. My daughter was looking for shoes but they were too expensive so she decided to drag me to Target instead. She loves shopping but I don't like it at all!! read more

Nordstrom Irvine Spectrum Center - Bras galore!! Lol - Department Stores Near Me - Irvine, California

Came to purchase a gift, this Nordstrom is tiny and has limited inventory in comparison to the other locations. They struggle to have an order ready for pick up on time, every single time. On my recent experience, no one was at the order pick up area, I had to flag someone down. On top of that they wanted to charge me to gift wrap a product I had just purchased from downstairs? That's ok, I'll take my business to South Coast, the selection is better. Avoid this Nordstrom, Spectrum center has been a disappointment! read more

I've been shopping at Nordstrom since the early 80's and the last few times I've been to the Spectrum the Customer Service has been unacceptable. First, I'm not sure who thought it was a good idea to put Customer Care/Returns on the top floor next to the cafe (so you have to park on the top of the Parking Structure and take bridge across) to pickup or return online purchases but it's challenging. Especially if you're elderly and park in handicap. Second, I initially went to the first floor and no one would return my online purchase! It was on my App and I just received it, but cosmetics or shoes told me to go upstairs. So I just went home. When I returned the following weekend I was dismayed to learn management decided to place it in the Corner!!! And no one was on the floor to assist me because no one is ever around but online shoppers/pulling clothing. Nordstrom has gone down hill. I only shop online and hate the Spectrum store. read more

Aida at Westman Atelier is fantastic! She's a great makeup artist. She recommended some great products. You must go and see her.

I was looking for skin care and the beautiful lady that her name was Aida ( Counter Manager of Westman Atelier) came to me and introduce several brand ! she also introduce of the skincare of Westman Atelier and introduce the brand ! She did a great job about all of the ingredients of skin activator. She even show me some video on iPad ! She also treats my skin with skin, aggravator, and drop foundation and beautiful blush! She was so helpful and she did a great job !!! she's has beautiful smile with a lot of patience for customer! Thank you read more

Got my make up done for a wedding at the Westman Atelier counter with Aida and she did a 10/10 job! She explained all of the product benefits to me and walked me through how to use them - MUCH needed! I will be back! read more

Nordstrom Irvine Spectrum Center - Department Stores Near Me - Irvine, California

I was shopping for myself, Rana from Dior counter reached me out with a big and beautiful smile. She was so professional,helpful and kind. wasn't sure what I want but with her help I fell in love with Dior. I would recommend if you need anything from beauty deportment, just go to her, she will be your guide for the best product. read more

My experience with Aida was outstanding! I'm not good at doing make up, but she was patient with me and made my eyes feel alive again! She made my skin look luminescent! And I am thrilled to have met her! She is super knowledgeable and an absolute doll! read more

Nordstrom Irvine Spectrum Center - This is my beautiful make up artist Aida - Department Stores Near Me - Irvine, California