WOULD NOT RECOMMEND. Here's why........I called the Plymouth location for a quote as I was…read morereferred by a patient that completed treatment there. When I called the "call center" stated that we do not do that because everyone is different. I've had ortho on before and been actively shopping about a month. Note: all of the quotes that I have from other ortho's do not detail what is different in the "pricing" to identify why there would be such variation of $1000-3000. In any event, they do not have that info without an appt. So I agreed to schedule the appt for 3/3 and completed the new patient paperwork as requested. This morning they called me and stated that they are going to cancel that appt as "it is not a good fit"! Lynn, the office manager, stated that the receptionist was uncomfortable with an uncomfortable conversation LOL! I suppose the receptionist is going to be the DOCTOR performing the treatment. I also suppose that if the receptionist cannot have an uncomfortable conversation with the general public that person is in the wrong ROLE.

I went in for a "free consult" only to be told that I had to submit a multi-page medical history…read morereport to be seen. They cited HIPAA though all HIPAA requires is that the practice informs the potential patient of their rights to privacy. My suggestion is to leave immediately, which I did, whenever any business requires your personal health information before you're even a customer!

I had a great experience with Kottemann Orthodontics. Everyone was very welcoming and friendly…read more They take the time to explain every step of the process and make sure you feel comfortable and informed. Scheduling was a breeze, and they're very accommodating when it comes to busy schedules. Highly recommend!

I got my Invisalign here. Overall, the staff is friendly. Throughout the process, the appointments…read moreand scheduling went well, just a couple minor hiccups along the way. In the end, I feel good about my teeth although they don't feel absolutely perfect. But maybe that's what you get with Invisalign.

The staff is wonderful and respect your time if they are running behind. I had a great office visit…read moreand the dentist was gentle and knowledgeable as I do have dental anxiety!

The dentists are fantastic. The hygienists are hit or miss (there's quite a few of them, so you're…read morelikely to find a good fit eventually. The biggest problem is with the billing department. Over and over, they seem to have problems with acknowledging my payments.

We were referred to Camp Smiles after moving to Minnesota. Our initial interactions with the…read moredentists were fantastic. But as the kids got older, something shifted and I did not feel the dentists (or billing) cared about their patients. What pushed me to write this was that my daughter had a tooth that wouldn't come out. So we made an appointment to have it taken out. Our regular dentist wasn't available so we saw Dr. Bobbi. Dr. Bobbi was so disrespectful to my daughter who is 12 years old. Not only did she put down my daughter's feeling about wanting the tooth out (Dr. Bobbi told her to just wiggle it out, which she had been trying since Nov. and my daughter was sick of it and wanted it out), she also told her she shouldn't be allowed to brush her teeth by herself because she had plague near her gums on the side of her mouth where her loose tooth was. My daughter cried in the car after feeling like a baby because of how the Dr. spoke with her. We just recently got the bill and found out from the bill that Camp Smiles isn't in network for us anymore. When we went for the visit, they took our insurance card and didn't tell us that MetLife is out of network, after asking if our insurance is still in network. This just was upsetting because companies like Camp Smilies should know what insurance companies are in-network and if they had questions to check before the appointment, since I specifically asked. ADDITIONAL NOTES: Coming straight from your billing departments, you do not offer estimates as you don't have access to all insurance billing plans. Please don't share information that isn't accurate regarding billing. We also had issues with their billing when my son turned 12 years old. They billed our insurance as an adult. Our insurance wouldn't pay for his cleaning because he was 12 and wasn't covered as an adult. There was a lot of back and forth, which Camp Smiles said was in their policy to charge for a full adult cleaning for a 12 year old, but I was never sent that policy after asking multiple times. My recommendation is to find a different pediatric dentist. This one will just give you headaches with billing if you have children older than toddler. And do not see Dr. Bobbi. I don't feel like she should be a pediatric dentist with her "chair side" manner.

I accidentally went to the Plymouth location instead of the Maple Grove one and called as soon as I…read morerealized I'd be about 12 minutes late. The two locations are only about 12 minutes apart, and it's an easy mistake to make. Unfortunately, I was told there is a strict 10-minute grace period and that I would need to reschedule. I understand policies exist, but a little flexibility or understanding in situations like this would go a long way--especially when the locations are so close and confusion between them is probably pretty common. Just something to keep in mind for future customers.

I have been going to several dentists with bad experiences until I found my way back here. I always…read moreremember having a good experience and that I could trust what they said and did. I am so happy I made this decision. Everyone is friendly, Dr. Chris takes the time to explain everything and all your options, no one is trying to scam you, and they legitimately care about who you are, your teeth, and will help you consider options that are most efficient. They are spectacular and I am completely loyal to this place. I have to make a drive to get to this location but it is 100% worth it for an amazing dentist you can trust!

Kind, compassionate staff that go out of their way to make you feel welcome. The dentist is honest…read moreand trustworthy. They run an amazing establishment staffed with great people. Thank you

After having received braces here as an adult, my TMJ improved a bit but my Sleep Apnea worsened…read more This might now set me up for premature dementia unless I have braces again, as the CPAP and various masks do not seem able to compensate...hence my finally submitting this complaint. During the braces, I required a root canal and nearly another one; an endodontist across town insisted Dr Miller was moving my teeth too fast, which Dr Miller immediately denied. For the twenty years of previous adulthood, I had required only one other root canal, now two in a couple of years?? Oh, and I was fastidious with oral hygiene while I had the braces. In retrospect, wishing here I had done "Mewing" technique, based on a British Orthodontist father/son. You can copy and paste this into your address bar: https://www.youtube.com/watch?v=3Z_Fp9lGrGY&list=WL&index=2&t=1313s Dr Miller will likely respond to this with "There is NO scientific validity to Mewing technique."

This is by far the best place to go for your orthodontic treatment. Both me and my sister had…read morebraces from here, and we were so happy with our results. The treatment was faster than expected and much quicker than all of our friends who went to other places, while still being extremely thorough in the process. They are very flexible with scheduling and are always willing to answer questions or have you stop by with any problems. The Staff are all friendly and professional, and they truly get to know you. Overall, an amazing experience from beginning to end with Dr. Miller.

So flexible with appointments, and kept us informed every step of the way. When Invisiline wasn't…read moreworking for my son (I should say my son wasn't working for Invisiline) we switched to braces no problem. The front desk staff is AMAZING!

From the owner: Lake Minnetonka Orthodontics specializes in personal orthodontic treatment, including but not…read morelimited to: traditional braces, clear braces, Invisalign clear aligners, and phase 1 orthodontics for kids. We are a Diamond Plus Invisalign Provider practice, which means we are among the Top 1% of Invisalign providers in the country. Utilizing the best and most modern of technologies, our practice has removed messy molds for patients starting treatment, replacing these molds with an iTero Digital Scanner that frees up time for the patient with no need to brush and floss afterwards. New patients can schedule their preliminary appointment online. This allows our busiest patients to schedule an appointment on their time and fill out the required information before their initial visit.

Absolute worst customer service!…read more Office staff are running this place into the ground. Staff is Non-responsive, incompetent, and/or lacks any real bed-side manner. Beware... regardless of the actual dental services performed, you'll be better served taking your business elsewhere.

Wow - business went in to edit their original response so it wasn't a copy paste exact same reply…read moreas an earlier response from a different review. The business has a broken process to send clients to the back of the line (7+ months wait). I did call the office afterwards and expressed my frustration. Their response was "this is just how it works".