NM does not appear to keep employees....always a different person! You have to expect to…read morebasically stay on top of everything.

Terrible service, never answer the phone or return calls. Completely non responsive and if you do…read morenot stay on top of everything they will never contact you. Have been waiting for a motor repair for over two months now. After a month of no contact, I finally went to the store only to find out they couldn't test the part because they needed the power cable - BUT THEY NEVER CALLED ME TO GET IT! I had to bring it to them so they could test but still have not heard anything.

Very friendly and helpful people working the floor. They give me recommendations that suits my…read moreneeds based on my needs not making the sale.

I have done business with Ellsworth Medical for years while assisting my in-laws with their medical…read moreneeds and now my mother. Unfortunately they couldn't help but they were kind enough to give me the name and phone numbers of 2 other companies! That's customer service!!

Recently rented a wheelchair van for my Daughter's wedding week. Her brother is disabled from brain…read morecancer. Ron was very helpful with choosing the right van. Pricing was reasonable and the vehicle was well maintained. I highly recommend Mobility Works when looking for transportation needs if disabled.

Longest wait without any updates, no call back, lack of expertise and just no communication…read morewhatsoever. They scheduled us to come in and then got sent away for "wrong time" so we had to get there again. This time they took the vehicle but never touched it for 2 days. Stated the problem again, like we never knew it, and just started to look at it. Nobody knows what the other person is doing... just a mess! If there was any other place out there to fix our Braun conversion vehicle we would never bother coming back.

Kim and the crew at Albany LIft are amazing! We needed our ramp replaced so that my wife who has…read moreMuscular Dystrophy can get out of the house. Kim worked very hard to make sure that we have what we need at a reasonable price that we can easily afford. The installation team Dylan and Thomasso worked in the rain and stayed late to make sure that the installation was completed properly. Our new ramp works great and looks soo nice, we have had many compliments. Thank you Albany Lift!

Firstly, I would like to thank Terri and the staff at Albany Lift for delivering on the stairlift…read more-- my parents seem to be very pleased with the whole installation and the lift is certainly making their lives a lot easier and I sleep easier at night knowing they have a safe(r) way of getting down 12-15 stairs. My father is largely disabled due to muscle loss from a lung disease, and my 5'2" mother supports his weight coming down stairs to the exits of the home. I only wish they had agreed to install it sooner. For context, we just had a Savaria Stairfriend installed in my parents' home, which is a curved stairlift to accommodate the structure of their stairs and requires a custom build. I worked with Albany Lift from June - July -- whole process took a little over a month. Between engineering survey to installation was about 3-4 weeks of parts delivery -- this was the fastest brand that could be delivered. Pros: * Working with Terri and her family was a lot more preferable to working with random telephone consultants and a black box of staff. I had also considered working directly with Acorn and Ameriglide, but was uncomfortable with both as they all wanted deposits or a contract signed up front before the property was even assessed. I loved being able to directly work with the same real person through this whole process. Installing a stairlift is about as much work as installing any home component so having a real person to ask about materials, limitations, * Terri and her team were quick to schedule with, fastidious about arrival time (even though they had to drive a few hours down to our home to assess) and in light of the pandemic, were happy to mask up and wear additional PPE (we gave them disposable booties) as requested. Thanks for being so accommodating given the high risk patient in the home! * Terri and her team were great with answering many questions and honestly breaking down the cost for us so we could see how much all the components would be, along with being very straightforward on warranty / service costs. There was 0 question about the costs from start to finish -- this was extremely important to me and my parents, and I appreciate their transparency. * Ultimately, installation was delivered as promised and more or less in line with the date scheduled. This saved me a lot of grief with very demanding clients (my parents) who get extremely rattled by any schedule change. Cons: Most of these are super minor. * Some rescheduling of things -- if you're pretty time flexible, this is barely a blip in the grand scheme of things. My parents are extraordinarily inflexible about changing a date, time, standing outside their house at various times of the day -- you get the picture, but as the middlewoman communicating all of this with them, it was a stress point. * One component of the lift (an automatic swivel) was found to be unavailable after the initial contract was drawn up / deposit paid, but I'm assuming a lot of things are out of their control at this time, given general problems with supply chain in pretty much every industry. * Some requested information had to be requested a few times (i.e. updated invoice or brochures with specs).

Juan delivered my new 4 wheel mobility scooter. He was here when he said he would be, was…read moreprofessional, and friendly. The scooter wasn't set up ideally for me and he went above and beyond taking the chair apart in the hot sun to move the seat back as far as possible. He made sure before he left my house that it was going to work for me. I would highly recommend if you have a need!!!

From the owner: At NY Mobility Solutions, we are dedicated to providing top-quality mobility and home safety…read moresolutions to enhance your independence and comfort. Our wide range of products includes ramps, wheelchairs, lift chairs, stair lifts, and bathroom safety equipment, all designed to improve accessibility in your home. In addition to offering these products, we specialize in servicing all types of medical equipment. Whether you need annual inspections or repairs, our skilled team is ready to deliver reliable, high-quality service at an affordable price. Let us help you maintain your mobility and peace of mind with solutions tailored to your needs.

Local Local Local…read more I wrote a longer review on their page but this is a great company. I looked at Acorn, but there was no LOCAL acorn. The salesperson, Matt R was wonderful, their installers, Jesse and Jorge rocked. We adored everyone we dealt with. EVERYONE.

I worked here through a temp agency for about 3 months the goal was to get hired , my temp agency…read morewould always make it seem like they were very happy with my work and effort the one girl they have available to train me was too busy to do so all the time I wasn't hired because I want were they wanted me to be however I just want to say the dynamics between the install coordinator(Tabitha) and the manager(Bruce) was a little too close for my comfort ,if she would have spent half the time she spent in his office training me I'm sure I would have gotten better .

We have a chairlift for my paralyzed husband. I used another company for repairs. in September the…read morelift was not usable. we had to wait 4 months for a part. my husband lived 24 hours in a chair. The day came and still was not fixed. A friend told me about Consolidated Medical. Honestly, I was so tired of it all . Brendan(en) , don't be mad , came , temporarily fixed what he could for , ordered the part and it's done . The receptionist called me back immediately, everybody professional and very personable. No more stressing for me.. thanks! Lynne and Jack Koval

They were professional, courteous and timely. They repaired my daughter's wheelchair and I would…read morehighly recommend them.

I've bought several wheelchairs over the last twenty years. Once you get beyond the salesman the…read morestaff can be rude and unprofessional. Parts I ordered were discovered in a computer order waiting to be ordered. I call the company to ask for service on wheels they had sold me. Associate repeatedly said we don't sell or maintain those anymore. She would not offer direction to another dealer.

Bought a scooter a while ago when this company was Monroe and the people there were super nice to…read moreme and took great care of me. Sadly today I called to see if I can get a part for my scooter and was met with some Philippian call center that was RUDE and dismissive toward me. I was given another phone # to call to get the local office but SURPRISE it was the same people I just talked to. Then was transferred to some lady that was from mexico that would not even check to see if they had a part for my scooter. This part is Universal and still used in NEW scooters. She flat our refused to check or allow me to speak with the local office. Also got more rude when I asked to speak with her supervisor and placed my call on mute for several minutes without interacting with me. Never got me to the supervisor. My suggestion is to NOT do business with this the company that took them over. Sad that the great guys over at Monroe are no longer there to help

When not one of three local service companies had the basic business sense and practice of…read morereturning a call, I went to Youtube to learn how to do it myself. I found a helpful video produced by Solano Mobility. At the end of the video, the host said to give them a call, so I called. My location was a bit out of their area of coverage, but the gentleman I spoke was clearly knowledgeable and gave me his time and advice on my stairlift issue. He explained the exact bolt, location, and wrench size I needed to address my issue. He even offered me to call him back when I was at the location should I need further advice!!! I may be able to resolve it myself. Solano Mobility has an authentic concern for helping others. That is a great metric for judging the value system of the company. I recommend viewing the Youtube videos to confirm the company's "How can I help" attitude. I wish they covered my area.

We want to thank Ray Solano for his help and advice in troubleshooting my father's stairlift. He…read morewas kind enough to answer all of our questions and guide us through some technical issues of which we were not aware. Ray seems to really enjoy his work and is sincere in his desire to help his customers. Thank you, Ray.

Really amazing to have a compounding pharmacy in our midst. Wonderful personal service and the…read moreintegration of holistic and Western medicine. I actually love going there to pick up my prescriptions. The best!

I've always had a wonderful experience at this pharmacy. They have a great selection especially of…read moresupplements and small town feel. I always like to visit when I'm in town:) healthy items and also a nice selection of items that would make great gifts.