Dan Deery Motors

When shopping for a used car it is important to do your homework; history of vehicles, years and…read moremodels of cars that have problems, accidents and type of titles to name a few. When I first purchased a car from JSM I hadn't done my homework as well as I thought. Unfortunately, the car I bought had a lousy transmission (beware of certain CVT transmissions) and wasn't drivable for very long. Fortunately, Amir at JSM was willing to take the car back and I was able to use the credit given to me toward another vehicle. Amir was honest, understanding and flexible to our situation and did what he could do, while still running a business, to make it right for all parties involved. The second car I purchased, after doing my homework and due diligence, from JSM has been a solid runner. Thank you Amir and JSM.

C&S Car Company

2.3

(40 reviews)

We bought out 2025 Palisades from Nick. He was very friendly, knowledgeable and helpful. Nick was…read morevery easy to work with, and we would recommend Nick to anyone looking for a vehicle. Tom & Donna V

Purchased a used 2019 Subaru Forester from C&S in May 2025. During the test drive we noticed the…read moreA/C was weak and mentioned it to the salesman. He said "it works, comes on eventually". Back at the store we asked to see the Carfax report to see what it said about the A/C. The report clearly shows their service department worked on the A/C two months prior. After a few days, it was clear the A/C did not work and did not "come on eventually". It cost over $1,000 to have it repaired. I do not recommend.

Liberty Car Company

2.3

(6 reviews)

https://www.facebook.com/LibertyCarCompany in Waterloo Iowa will leave you making payments on cars…read morethat are not drivable. I needed a dependable car to get her to doctors appointments. I spent $13,000 on the car, $1,600 on warranty and repairs that were not covered because it was constantly breaking down and their mechanic did a lousy job of repairs, leaving us with the smell of burning oil inside the car. My 60 year old partner has c.o.p.d. and now she has to climb in and out of my tall 4X4 because the P.O.S. that we got from liberty isn't drivable and we still have to make payments so we can't afford the repairs. I took a closer look at the title and the color of the car doesn't even match the color on the title. Just a warning, Liberty Car Company will screw you, leave you making payments on a car that isn't drivable and then tell you its not fair to tell them what they did to you. My 1992 Chevy truck is more dependable.

I have 2 cars frkm them and i have NEVER had 1 problem with them. Something goes wrong with the car…read morethey fix it. I WILL CONTINUE TO BUY ALL MY VEHICLES FROM THEM... Ppl can not complain about the interest rate or what they fix or dont fix because they go over everything they cover and if ppl wanna complain about an interest rate then dont buy from a buy here pay here car lot.

Rydell Chevrolet

3.1

(30 reviews)

We made our first stop at Rydell Chevrolet today (normally Dan Deery people) after debris in the…read moreroadway caused a flat tire and initiated an emergency stop. Bryan at the service desk said they didn't have our size in stock but could get them much later in the day. He didn't want me and my family (with two young, impatient boys) to have to wait all day so he directed me to Tires Plus across the street. The price he could give me for tires if we would have waited was as great as everywhere else but instead sent me where it was better for me and not the company. He aired up my flat tire to get me there at no cost. Bryan and his excellent customer service are the reason we will be doing all future vehicle service at Rydell!

No one wants to have this nightmare happen. But it did to my friend and they refuse to make it…read moreright. They scammed my friend. Left him stranded with a dangerous locked steering wheel. They refuse to make it right or obey the law. Read more here: https://www.facebook.com/share/p/17ZiGkdVMv/

Pat's Auto Salvage

1.0

I've been trying to contact Pat for a week and so has Toyota my insurance to let us look at the…read moreblack Box in my Toyota Camry and he is not allowed that to happen and States that he sold my car which was a 2019 white Toyota Camry and will not let Toyota look at the black Box to see Why the airbag didn't go off causing me extreme whip lash being hit by a train. I sold it to him for cheap and he said well I have to make a living too will you know what I need to have a living too where I have whip laugh so bad but you won't let this company come in and look at this black Box it does black Box and that is crap on you. I have a family too. So why don't you just let them come in and see the black Box nobody wants nothing else except for the information on the black Box to see why the airbags didn't go off that's it. I pray for you that you're better for the next one

From the owner: Gentle, Quality Care For Children And Adults From A Caring Staff You Can Trust…read more Our doctors and team members look forward to welcoming you to our practice. We can't wait to start you on the path to a lifetime of healthy, beautiful smiles filled with confidence!

Thorne Auto

3.0

Great people to work with, Always taking care of the customer. goes above and beyond to make sure…read moreeveryone is happy with body work or purchase of a Used Car.

Found a truck i liked on their website, it checked all the boxes of my liking so i contacted them…read moreabout a time to check it out. it was a hot truck and had multiple people serious about it. i was offered an option to put money down to hold it until i see it and buy it after i checked it out. drove down 3.5 hours to see it, start looking underneath the truck and it was hideous. poor "frame coating" left all of the rust flakes on and could be seen roughly standing 10ft away, not good with how clean the truck was. got into the truck with the interior covered in some terrible smelling wax/ detailer. drove it around, abs was freaking out when the brakes were appliee, pulled to the left super hard when braking and the transmission slipped. get back to the dealer and tell the internet sales manager what was wrong with it. as i am telling him he is focused on his computer with "we will look at it" "other customers didnt mention that!" you think when he said that he would wonder why they didnt buy it at the time. all of this meaning nothing to me as he sat there i said i think i will pass. he responds with "well i told two customers not to come today because it was sold, so i lost two potential customers" with that being the only thing on his mind with a customer in his dealership frusterated me so i walked out. got home and wrote up a review on google like i am now, within hours i get a text from him saying "wtf man, i told you about those issues over the phone" the only thing we talked about over the phone was the initial call about me interested and wanting to set up a time and putting a hold purchase. he proceeds to go on about how busy he is which i dont doubt, but too busy to take action and actually talk to the customer about the issue at hand? nope. i told him i would take the review down if he refunds my down payment on the truck. he said he would get my money back monday. it is now friday. i made a mistake and learned from it he made a mistake and now there is this yelp review...

Automotive Edge

1.0

Terrible pushy and after we said no they got mad and brought false claims over the phone about my…read morekids they intailly called to ask how can we make this right I explained to them that we didn't want that car and why and he says I'm the general sales manager of the store how can we make it right I explained what went wrong he said well we did have u approved but not no more don't come hear okay cool dude we don't want it 200k mile car for ten grand bruh and u don't call a customer say how can we make it right and then go off about their kids that's not how u do this ! Stay away people ! Nice until u say no !

My family drove over an hour to this dealership. Before leaving our home we were told earlier in…read morethe week "We have great news your approved." Most times that is great to hear. We had told the employees at this place what we had for stipulations on money, that we didn't have a down payment besides our trade. They had made it sound like no problem it will just make a payment higher. We decide ok let's give this place a try. Only for them to offer us next to nothing for our trade, which needed work, but the employee that I had talked to knew this ahead of time. The employee we dealt with on this day kept pushing for is there anyway you can come up with $500.00 to $800.00. After telling him from the get go about not wanting to have to put cash down. So yet again another dealership who doesn't listen to the customer. Need to be a little more friendly to people who you want to do business at your establishment. They are only getting one star because zero wasn't an option.

Witham Kia

1.0

Shop anywhere else! They agreed to a price, and then started tacking on addl fees. When I decided…read moreI didn't want to make the purchase, they wouldn't give me back a 500 deposit I gave for them to hold a car until I could get to the dealership. I ended up completing the sale (again they had my 500) and they buried the title from accounting and the person that's ultimately signs ot. I texted both salesperson and finance and they promised to check, but didn't. Finally 9 days after the sale i got ahold of the title person. She had no knowledge of the transaction. She found it and sent it to me next day. If you want to work with an oversized toddler, then Ben Baker the business manager is your guy. If you want to buy a car from a professional dealership shop anywhere else!!!! By the way. If you are still reading, i did receive three requests for reviews from them, but no followup to close the deal.

Had deal with salesman to purchase new vehicle, even was still waiting for car to come in ( longer…read morethan originally stated) stopped in to discuss trade in and was then informed they were going to charge me $3,000. to $5,000 more over sticker price and originally stated price. Not only shocked by was kinda funny how the previous year when I bought a new same model car they bragged how bigger dealerships in Des Moines charge over sticker price and they don't do that, well i guess the almighty greedy dollar won out. i feel sorry for the great salesman that I had (Tom) that was put in the middle of all this and was the one I believe at the last minute was instructed to inform me over the price change - BE CAREFULL I GUESS THE OPPORTUNITY TO MAKE MORE MONEY IS OVERCOME THE IMPORTANCE OF RELIABLE CUSTOOMER SERVICE AND HAVING REPEAT CUSTOMERS

Eurosport Motors

See more unrecommended reviews

If you have a European car this is the place to take it!!! The pricing is on point and the…read moreworkmanship is tip top. Took my 2017 Audi A6 for some new A/M rotors and brakes (stop-tech rotors and Akebono brakes) solved all my problems for $120 plus parts , you will not find a more cost effective place with this quality, I think they are cheap for the kind of work they do! The best thing about this business is that there is no BS, they are honest people doing honest work!!!

Jim Lind Service

3.3

(16 reviews)

They do good work, they charge a lot, fairly quick. open ALL THE TIME. great in a pinch.read more

Get tire patched there, bought tires from them and they were quick about the service and if they…read morewere busy, I had just the wheel so they could call me when finished. I like the prepping they do to the rim so that the next morning, the tire is not flat the rim was rusty or gummed up and let all the air out. Never have had to return for a redo.

Iowa Auto Rebuilders

4.1

(9 reviews)

It was very easy to get a walk in estimate and they were quick to start work. Everyone was very…read morenice. Unfortunately the quality of the work was bad, the job had to be redone after I refused pick up. Poor sanding or bad paint drying. I am still unfortunately out of my vehicle as they re do the project.

Put wrong parts on a part specific car and was told that from day 1 arriving there. Showed proof…read morefrom Dodge specifically and either they ignored it and didn't read it or think they know it all. Totally messed up my car and changed major parts. Then lied. I have proof of it all. Legal steps are being took now. Check your cars everyone. Did nothing I asked or correct. Yet ignorantly won't acknowledge it.

Boubin Automotive Service-Waterloo

4.8

(5 reviews)

I can't thank Shawn Streittmatter at Boubin (www.boubin.com) enough for his exceptional service and…read morededication. Over the holidays, my Jeep Wrangler's heater core went bad, leaving me in a tough spot. Shawn went above and beyond--offering not only to fix my Jeep but to meet me halfway between Texas and Iowa to ensure I could get home safely. His commitment to customer care and genuine concern for my situation is something you don't come across often. If you're looking for a team that truly cares, Boubin and Shawn are the ones to trust. Highly recommend!

This is the best store of its kind in waterloo. Shaun is a great guy. He explains things until you…read moreunderstand everything your getting done. If Rocky is still there I give him big props too. I don't know anyone else there but I can say I have never had a problem with my stuff after it was fixed. Yes the is some people a little cheaper but, you get what you pay for. And it don't amount to much more with a store of the same calabor. I swear to God I am a real long term customer. 35+ years going there. And I only go there no more than 1 time a year. But they treat me like im a high dollar customer. So I'm going to say to Shaun. "Bro you run a great shop". O and also the service is 2nd to none.

Murphy's Auto Service

4.5

(4 reviews)

Seasoned veterans of repair, not young kids. Fair pricing. Have repaired a half-dozen tires for me.read more

I've never received better customer service in auto care than at Murphy's Auto Service. Dan and…read moreSteve are extremely friendly, helpful, and easy to work with. They're always honest about what is wrong with my car and how they're going to fix it--something tough to come across. They operate a small shop with a friendly, neighborhood feel--you'll probably find regular customers chatting over coffee in the mornings. I couldn't recommend Murphy's more.

Advanced Automotive

4.0

(4 reviews)

I am always grateful for the help I get with my car at advance automotive. Just needed a new…read morebattery and advanced automotive recommended a company for towing and were able to get my car in faster than they had originally anticipated. So happy they were recommended to me.

Great shop! Wont take my vehicles anywhere else. Family owned and operated and always honest!read more

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John L.

7 years ago

On 7 Oct 2019 I had a check engine light come on for the second time that day. The first dealer in Sioux Falls, SD charged me 470 dollars and replaced a nox sensor, saying that fixed it. 3 hours while traveling through Iowa the check light came back on. I called Dan Deery dealership in Waterloo, IA. They took the truck right in, found the problem that caused the check light to come on both times the Code was P20EE. There mech. Explained that the nox sensor did not need replacing, he checked the truck and found the problem was a clogged inlet to the SCR filter. They explained if they could not clear the clog the SCR filter would have to be replaced. There diesel mech. Mike started to clear the clog right away. Within two Hours I was back on the road. The truck runs better, quieter, and the fuel mileage improved by a full mile per gal. ( from 18.5 to 19.5 at highway speeds). The truck is a 2018 Ram 3500 dually with the Cummins 6.7 L motor. with 80,000 miles on it. I use the truck to pull new travel trailers and 5th wheel trailer nationwide. This dealership ( Dan Deery Ram, Jeep, Fiat in WaterLoo, Iowa) is top notch and as a commercial driver (CDL Licensed) I would highly recommend to anyone needing there Ram Diesel truck serviced. They were more than fair in pricing. There mech Mike is at the top of the line and the service writer Nat went out of his way to explain and show me the problem and the fix. John C Luebbert read more

Emily L.

4 months ago

I had an absolutely outstanding experience with Mario, Dino, and Dylan at Dan Deery Motors in Waterloo. Genuine staff. Very helpful and actually care about getting you into the right vehicle to match your needs. I had a lot of questions prior to my visit, Mario was incredibly knowledgeable and took the time to answer every question I had without rushing me. Dino really listened to what I wanted and they both worked hard to find the perfect fit. The buying process itself was super refreshing. Evelyn in financing was straightforward, transparent, and quick. I never felt confused or overwhelmed--she explained everything clearly and made sure I was comfortable every step of the way. What really stood out was their personable service. Everyone went above and beyond to make the experience enjoyable, not just transactional. You can tell they take pride in what they do and value their customers long-term, not just for a single sale. If you're in the Waterloo area and looking for a car dealership...Dan Deery Motors is the place to go. I'll definitely be coming back for future vehicle needs and recommending them to my friends and family. read more

Tyler B.

4 months ago

I had an outstanding experience leasing my 2026 Jeep Wrangler! From the moment I walked in, the team made the entire process smooth, stress-free, and actually enjoyable. They were knowledgeable, patient, and took the time to walk me through all the lease options without any pressure. My salesperson really listened to what I was looking for and helped me find the perfect Wrangler with terms that fit my budget and lifestyle. They explained everything clearly--from mileage limits to payments--so I felt confident and informed every step of the way. The whole process was quick, transparent, and professional. What really stood out was how friendly and attentive everyone was--they genuinely cared about making sure I had a great experience. I'm absolutely loving my new Jeep and couldn't be happier with how everything went. Highly recommend this dealership if you're considering leasing. Five stars all the way! read more

Ryan C.

4 months ago

I recently had a great experience at Dan Deery. From the moment I walked in, the staff was welcoming, attentive, and genuinely interested in helping me find the right vehicle rather than just making a sale. The salesperson took the time to answer all my questions, explain different options, and never made me feel pressured. The selection of vehicles was impressive, and everything was well-organized and easy to browse. The financing process was also smooth and transparent, which made the overall experience stress-free. I appreciated how clearly everything was explained, with no hidden surprises. Overall, Dan Deery stands out for their professionalism, honesty, and customer-focused approach. I would definitely recommend this dealership to anyone looking for a reliable and pleasant car-buying experience. read more

Jeffrey S.

7 years ago

Saturday January 25th I was shopping for a used Jeep Grand Cherokee with my wife. Through Dan Deery's website we located a 2017 that we found might be a good fit. After my wife drove that particular vehicle, she really wanted something more sporty. Kyle Draeger (who was the salesman helping us) got us into another model that I missed on the website and we took it for a test drive. My wife fell in love with it. I quickly researched NADA online book and found the pricing was right within the guides recommendations. Kyle was extremely professional, helpful, and intuitive enough to know what we were really looking for and to guide us through the buying process. When we start shopping in the future, Kyle will be the first person we look for. Thanks Dan Deery's for great shopping experience. read more

Abdullah A.

4 months ago

I had a great experience at Dan Deery Motors meeting with Dylan Deery. The staff was professional, knowledgeable, and never made me feel pressured. Dylan clearly runs an honest operation and takes pride in customer satisfaction. The whole process--from browsing to finalizing the purchase--was smooth and straightforward. I'd definitely recommend this dealership to anyone looking for a reliable and stress-free car buying experience. read more

David Z.

4 months ago

Great dealership with an easy, stress-free buying experience from start to finish. The staff was friendly, honest, and helpful without being pushy. They answered all my questions clearly and made sure everything went smoothly. The vehicle was exactly as described, and the whole process was quick and straightforward. I'd definitely recommend them to anyone looking for a reliable place to buy a car.ask for Mario!!!! read more

Michelle R.

6 years ago

My husband & I went here to look for a vehicle not quite knowing what we "really" wanted. After visiting with Michelle our sales gal we knew right away. We found a beautiful 2016 Jeep Cherokee. Not only was Michelle great, but every member of the team that was part of our experience was wonderful. We will definitely be back & reccomend them to friends & family in the future. read more

Kait W.

4 months ago

I get taken advantage of whenever I buy cars from dealerships so I hesitate to ever go to them. The Dan Deery staff however changed the game for me. Sam especially was incredibly helpful. She answered all my questions truthfully and didn't try to throw a bunch of extra crap into the sale. Smooth and painless process from start to finish. read more

Austin M.

4 months ago

Brian, Jason, Chris provided an amazing experience while going through the process of buying my new Wrangler. Not only did they provide a great experience but also answered all my questions when it came to my lease. 100% recommend! read more

Jodie H.

4 months ago

I've bought multiple vehicles from Dan Deery Motors, and there's a reason I keep coming back. Every single time, the experience has been consistent--professional, straightforward, and actually enjoyable. read more

Hailey B.

4 months ago

I talked with Grant Trainor this week about purchasing a 2025 Jeep Cherokee. He seemed more than happy to listen and answer my million questions. Best salesman I've worked with in my 47 years! read more

Evelyn F.

4 months ago

Dan Deery Motors is one of those dealers who genuinely care about you, as well as your buying experience. Respect and honesty is how they handle their business. If I could give 6, I would! read more

Anna M.

4 months ago

The whole process felt honest and easy, no pressure, no gimmicks, just great service. If you're shopping for a car, do yourself a favor and ask for Grant Trainor you'll be in good hands! read more

Wendy M.

4 months ago

Super friendly and knowledgeable. Grant Trainor answered all my questions and made the whole process quick and easy. I'd definitely recommend him to anyone looking for a car. read more

Tim M.

4 months ago

I had a great experience working with Grant Trainor--he was honest and patient. He really listened to what I needed and helped me find the right car without any stress. read more

Dylan V.

4 months ago

........................................................................................................ great place great prices, always smooth sailing with Deery's read more

Hope T.

4 months ago

Grant Trainor is great. He takes his time to answer questions and is knowledgeable. He makes the process smooth and easy. It's obvious he has an interest in cars. read more

Jesa T.

4 months ago

Grant Trainor is a very respectful young man. He was very helpful and never fails to provide the best service. If you're looking for good service, ask for Grant! read more

Dylan D.

4 months ago

I've bought and serviced all my cars here, won't go anywhere else! They've always been good to work with and I send friends / family there as well. read more

Dan Deery Motors - autorepair - Updated August 2026

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Birdnow Motor Trade Oelwein

Hi All, On Saturday the 30th of June I drove into Birdnow…read moreMotor Trade in Oelwein,IA. Here I was met by a very pleasant gentleman by the name of Cary Casteel. I explained to him exactly what I was looking for. My perfect vehicle needed to be a Ford Escape that was 4-wheel drive so I could make it to work through the snow drifts that Iowa loves to throw at us. He proceeded to show me the different ones that would meet my needs. Cary was very knowledgeable about the features and took the time to visit with me about each of them. During the test drive Cary actually let me sit in the back and drove me around so I could experience what my passengers would. We joked about it being like a scene from Driving Miss Daisy, lol. I made my decision that this was the place to buy from! While filing out all the paper work I met Jeremy Birdnow, he was very up beat and pleasant to speak with. I also would like to mention David Clayton, who finished up the financial end of this transaction. David explained in great detail about the warranty and what it included. He was also very friendly and made me feel very confident that I was making the right decision. To get to the point I feel this is the place to buy from if you are in need of a vehicle. They definitely treated me well! I will return!!!! Thanks Guys! I so appreciate how easy you made my buying experience. I now own a 2018 red Ford Escape... Diane Toussaint

Mark, I wanted to let you know that Kelly and I had both of our cars get some spring cleaning in…read moreyour detail shop. Wow, you would think they were brand new. My truck had an oil service and some recall work done as well. Kelly's car had a recall done too. Dick Kester brought us a loaner to use and was awesome in communicating and going above and beyond in customer service. You can expect to have all of our service business moving forward. I'm telling everyone about our experience. Thanks for calling this winter to ask for our service. That made the difference.

Advanced Automotive

4.0

(4 reviews)

Great shop! Wont take my vehicles anywhere else. Family owned and operated and always honest!read more

Ericson Automotive

3.4

(5 reviews)

whatever you do if you're thinking about going to him grab a hammer and hit yourself in the head…read more This man either has dementia or is absolutely crazy. I have gone to him eight times in the past two years at first he was OK never remembers you but every time it gets worse and worse and every single time he yells at you on the phone this time was it. I took my car to Tuffy's after Ericksons did $400 of work on my car and my service engine light was still on and then he asked me if I had any problems with my brakes I've never had an issue with my brakes until I left his shop the next day I went to Tuffy's in they said that he drained my brake fluid was completely empty I've never had problems just had an oil change all things were tapped off and go in the same place to have an oil change for the last six years but all of a sudden it was empty or you serious so he's trying to cause problems on my car now I need brakes and my calibers are bad because I drove with no brake fluid in my car this is not even half of what this man is done do not waste your time he is legitimately crazy and he forgets everything he could have your car for a week unless you call him he wouldn't even start on it it could be sitting in front of his door he does not remember anything. Worst experience of my life Dealing with cars

When my cars have issues greater then Oil Changes, I go to Chuck Ericson. I have had my cars…read moreworked on by Chuck and his team for many years. I trust Chuck and know that he knows how to fix my car so it will run. I put many miles on my cars as I use them for work and they have to go - no question. When the cars have issues or need brakes replaced, I go to Ericson Automotive. Chuck has many years of knowledge and can be trusted to give you solid advice, do a great job, and charge a fair price for his work. If your cars need to be seen by someone you can trust - choose Ericson Automotive.

Boubin Automotive Service-Waterloo

4.8

(5 reviews)

Whitley Auto Repair

4.5

My wife's car engine light came on her VW Passat. I put a code reader on it and discovered the…read moreoxygen sensor was bad. I tried calling several repair shops with little success. I decided to place a request on Yelp for someone to give us a estimate on the repairs. Thirty minutes later I received an e-mail estimate from Elijah from Whitley Automotive. The estimate was more than reasonable and we brought the car to him to repair later that week. The job was done in a timely fashion and we went ahead and asked him if he could do an oil change as well. He said give him an hour and the car was ready to be picked up. We were very pleased with the work Elijah performed and the cost. To this day we haven't had any issues with the car what so ever. Gerald J. Cedar Falls

Very friendly and courteous......................... knowledgeable and willing to work with…read moreyou..................................................

Rydell of Independence

3.3

(3 reviews)

I just bought a new truck from Rydell in November and overall it was a good experience. Sydney was…read morevery helpful and did a great job making it an easy painless experience. They were very fair in the negotiations, and I am extremely happy with my purchase. I bet I was back four times before making my final decision and she was very good about answering all my questions. I will be starting with Rydell for my next purchase.

I took my Jeep Wrangler to Rydell of Independence earlier this year to have them wire up some fog…read morelights and daytime running lights after I had called around and asked for quotes on how long something like this would take and was quoted two to three hours tops. I took it to Rydell because they are local and was under the impression that they were a reputable business. When I went to pick up my Jeep after they had finished the wiring, I started it noticed that my abs sensor and traction control lights were now illuminated on my dash, when they had not been before. I immediately went inside brought it to the attention of Laura, their service rep. She had to bring it inside and kept saying that it had to be a coincidence. It was end of the workday and her tech had already left, so she hooked up the diagnostic tool and it showed that I had a bad driver side speed sensor. She was adamant that the wiring they had done was nowhere near the sensor and offered to show me where he was working underneath the hood. After she showed me and we closed the hood I noticed scratch on the hood of my jeep that was not previously there. When I asked about it, she stated that she didn't know how that could have happened unless it was during the car wash. I didn't bring my Jeep to get washed, I brought her to have some lights wired up. Then another service rep came over asked what's going on. We explained the situation to him and he assured me that they would take care of that scratch. Laura offered to come get my Jeep the next day and have the tech take a look at it and figure out what was causing the traction control and ABS lights to be on. I asked if this was going to cost me more and was told that if they found it not to be their fault, then yes. I told her I would bring my Jeep in myself and went ahead and scheduled the repair on the scratch. When I got home, I took a look under the hood and noticed that the tech hadn't remounted my horn after removing it for the wiring job. Honestly after all of this, I didn't feel comfortable having them look at my Jeep, so I called the next day and cancelled the diagnostic repair. I then took it to a local mechanic who ended up replacing the speed sensor... Lights still on. Then the next step, replace the wheel bearing(not cheep)... Lights STILL on. Then they discovered the problem. The fog lights had been directly wired into the ABS system. I then contacted Laura at Rydell about the situation. She scheduled me for a fix on the wiring, telling me that the same tech wouldn't be working on it because he would be in school that day and that she was going to have their "master tech" do it. When I picked my Jeep up I noticed the invoice said 1 hour labor. That's funny, because they charged me for 5 -6 hrs the first time. After all was said and done, I tried contacting the service manager repeatedly about some sort of financial kickback because now I'm down roughly $1,500 for something that should have cost me $300 and some change. After two weeks I finally get ahold of him. This guy sure had an "answer" for everything. He lies and says he's been trying to reach me, but I hadn't had a single missed call. Then he says that it took longer than one hour the second time, but the tech only logged in for an hour because he knew he wasn't getting paid and they cut me a break the first time. That it actually took close to 7 hours. I call b.s. He also stated that the wiring diagram from Mopar was wrong. Really?! Yeeeeaaahhh ok buddy. Long story short, they got my money and weren't going to give any back even though they had some serious shortcomings. Also probably worth mentioning that, during the process, they also managed to unhook one of my fender flare marker lights. I've been driving around with just one of them being functional, because I'd rather drag my knuckles and ass across 40 grit sandpaper than to ever do business with Rydell of Independence again.

Witham Auto Centers - Waterloo