What a fucking waste of time. They wrung up my clearance item and I SHOULD HAVE received $3.50 off…read moredue to a clearance sale. Brittannee or however she spells it, tried saying the sale was over, there were atleast 5 signs!!! I said, sorry, but you have to honor it. She then let me stand there for quite some time while she played on the computer only to tell me she can't do anything. It's a new system and it's out of her control. I swore and demeaned the gurls behind me out. They now think I'm some sort of Karen all over $3.50 BUT to blame the computer? Come on! Fix it...

My daughter dance wear all from this place. Very easy parking. The people who work there are very…read morenice and polite. Highly recommended.

I cannot believe the quality of customer service I received here from Galina. She took the time to…read morecare for me and made me feel genuinely heard - she was very reassuring throughout the entire process of ordering the custom dance shoes for my wedding. She came highly recommended to me by my dance teacher *for our First Dance lessons :)* and I'm so glad - and relieved - I made the decision to go to this shop and that I will ultimately have the chance to wear these shoes on my wedding day. I have slightly wide feet- not officially wide, but definitely not narrow, which had been making shoe-shopping particularly nerve wracking. But the second I stepped into the shop, Galina gave me personalized attention and I knew I was in good hands- and the second I tried on the shoes once they arrived, I felt a big sigh of relief knowing I'd be comfortable on the big day and not only that-- the shoes are gorgeous. Please do yourself a favor if you're a bride or you're going to a formal event and want nice looking / practical dance shoes, check out this shop! Also, there are plenty of options / styles in general if you don't want to go with custom shoes- and if you're a dancer, I'm sure there are wonderful options for you, too considering it's a dance boutique ;)

Helped us solve issues over the phone from Kansas. My daughter's first words in her new shoes were…read more"ooh. I like the way these feel!" Seriously wonderful! Thank you!

Without a doubt, this shop gave us the best customer service of my life. My daughter was fitted for…read moreher first pair of pointe shoes here. They took us last minute and were so incredibly patient and gracious and knowledgeable...we left feeling like we had a new dance Auntie! The owners are a mother and daughter and their extensive knowledge about fitting pointe shoes has to be among the highest in the United States. It was INCREDIBLE.

Wanted to go in person to have my daughter try on dance slippers and she got great attention and we…read moreleft knowing more about what dance slippers one should get for a beginning toddler! Super helpful and worth going in person then buying online if you're a first time dance anything buyer! :) We will go back!

Great selection of all dance wear , shoes , bags etc this is my go to place for all my daughters…read moredance needs

They were great with fitting my granddaughters first pairs of new tap and ballet shoes, she felt…read morevery comfortable there.

Rude rude rude! There are too many places for people to shop. Stop being rude!…read moreBrought my grand daughter in for ballet and tap shoes, the woman told me she could not try on the shoes if we weren't buying them there. I had $100 worth of product in my hands. Put them down and left. Go elsewhere.

They are rude to customers. They complain how busy they are and make their customers feel like a…read moreburden. I took my business elsewhere.

The lady that helped my daughter was so nice I feel compelled to leave a good review. She was super…read morehelpful, patient and sweet. 10/10 highly recommend.

0/5 stars Just about the nastiest people you will ever…read moremeet, not to mention completely unaccountable to their ridiculously long wait times for any custom orders. I will not step foot in that store again. Recommend Dancer's Image in Newton MA. Paula was kind, patient and knowledgeable.

I've shopped at Dance This Way a couple of times for my daughters' dance clothes and received…read moredecent customer service and nice quality products. However, twice now I have visited the store during the time that yelp and their voicemail says it is supposed to be open, but it has been closed. There's a paper sign on the door that has different hours. I'm all for flexible store hours, but please please please update your store hours in the places that somebody who isn't already at the store can see before they drive out to Concord.

I took a drive here earlier today with my husband who was in the market for a new pair of…read moresneakers/walking shoes. He can be a tough fit for any and all clothing because at 6'3" tall with a size 13 wide foot, things can be limited in stock. As it is, he has all his dress shirts made for him and he has had suits custom made to ensure an impeccable and comfortable fit. Lucky for him, the particular sneakers he was looking for were not only in stock here in his size but at a lower (factory outlet) price. The customer service was impeccable. A salesman named Hector assisted him and brought out not only the shoe he was looking for but a couple of other examples for Tom to try on and consider. For essentially what is an outlet store, this level of service seemed above and beyond and was greatly appreciated. The store also sells, lots of other New Balance sportswear for both men and women....leggings, sweats, jackets, gym wear, socks and even hats and gloves all under the New Balance label. As this is a "factory store" with lower prices, you cannot always count on finding the exact thing you are looking for and in your size. That said, there seemed to be a huge array of inventory of all kinds. There are some things sold here that are "factory" seconds but those are clearly marked. If not marked as such you can be assured they are first quality. New Balance is a local Massachusetts company so it is nice to give them our business. Many, although not all, New Balance shoes are manufactured in the United States and they employ many New Englanders amongst their 5 manufacturing sites in Massachusetts and Maine. This is a good new story from a good news company trying to do the right thing here in the USA. This store is a bit out of the way for us but I would definitely return. There is another outlet a bit closer to us in Brighton but for us, that means traipsing in and through the city and ending up in a potential parking nightmare. Here, there is plenty of easy and free parking and the store and its layout are large and easy to navigate.

Excellent customer service! Was greeted the moment I walked in. Was asked if I needed assistance…read more They didn't have a sneaker I wanted in my size, they was able to order it for me and ship it to my house!!! Right now they have 30 percent off the clearance section, I racked up!!! I spent $210 for 6 pairs of sneakers and a backpack! Will definitely be coming back again.