Purchased $400.00 Kate Spade glasses Oct 2024. Never a big fan of the glasses thought they would…read moregrow on me. Glasses became cloudy and could never keep them clean. Finally got around to going back with glasses simply asking they remove the anti glare and buff my lenses. Was told sorry been more than a year buy a new pair nothing we can do for you. Well these are glorified 400.00 reading glasses and the response in my opinion for a local eye doctor was pretty pathetic. I always try to shop local instead of big box but in this case big box out shined. Went to Americas Best. cleaned up Pickerington eyecare glasses for free. Still cloudy but buffed out the scuff for me. Will never use or refer to anyone ever again.

Completed my annual eye exam. Their staff is full of energy and smiles. It was a delightful…read moreexperience! Covid precautions: Face mask is required and they check temperatures during check-in. Waiting area: Clean. Organized. Cozy. Properly spaced for social distancing. Waited for about 3 minutes after check-in to be seen (mind you, I was also about 5 minutes late to my appointment - never underestimate Pickerington traffic!) Pre-exam imaging: normal exam (including the air in eye part). During this exam, I could overhear their team being extremely patient with a kiddo who was scared of the machines. I was impressed to hear the methods they used to calm the kiddo, build trust, and help the kiddos through their exam. I would say this place is kid friendly and they give lollipops post exam! With doctor: Dr. Pipo had a booming personality. He was energetic, kind, and really reviewed my case prior to examining me further. You know when docs ask "which is better? One or two?" And you can't tell the difference? He actually explained what the differences were while determining which corrections were needed for my eyes. Post exam: Laura (specialist) helped me with selecting my glasses. I told her the style I typically like and she brought ~10 pairs to try (which all met my preference along with a few fun frames). She helped me narrow the frames down and was extremely patient with me. 30-mins later, I picked the frames that we both agreed- totally matched me and my personality. After selecting the frames she helped me to assess the appropriate additions to make for my lenses and explain insurance coverage. Jessica (front desk) helped me with selecting the appropriate contacts covered by insurance. Overall- Fantastic staff. Fantastic facility. I look forward to meeting my new frames and going back again for my annual in 2022.

Ever time I go in, everyone is so kind & helpful. Always helpful & amazing to work with. Highly…read morerecommend this business.

I had my appointment set for a month, took time off work, and then the day before my appointment…read morethey called me to tell me my insurance wasn't going to cover my appointment. Front desk is unhelpful and rude when you try to ask questions.

I have gone to Eyecare Associates for 10+ years, I would not fo anywhere else. Dr. Pasquinelli and…read morethe staff are amazing. I have very bad vision and would not trust anyone else to take care of my eyes.

The staff here is very nice. My issue is whether I'm getting contacts or eyeglasses,the…read moreprescription is always off which requires another eye exam and more waiting. At my last visit I explained that I see great with my current prescription. When my new contacts arrived, the prescription was so off. I called back and was told my eyes need time to adjust to the contacts. I don't know how the eye exam could have been so wrong, but I do know contacts are supposed to improve eye vision, the eyes are not supposed to adjust to the contact lens. This last experience may have been the one too many for me

I have been utilizing OSU Optometry for years, and they are excellent! Their scheduling is easy and…read morethey are "on time"for appointments. Shane, the third year student, and Dr. Orr were caring and took time to explain everything. Their exam was thorough. They took time to review my entire medical and prescription history and answered all questions. Jeff, who manages the optical shop, is great at helping you choose the appropriate type of lenses as well as type of frame. Their new building is very nice and clean. OSU Optometry is the best!

This comment pertains only to the Eyewear Gallery. I ordered a new pair of glasses and (1) the…read more"intern" rushed through her measurements resulting in a pair of glasses I could not see in; and (2) the replacement pair came from the lab with a crack in the lenses and had to be returned. I am still waiting for the third pair more than six weeks later. A long-time client, I will not order glasses from this vendor again.

Prior to this, I don't think I've ever ENJOYED going to the eye doctor. I've never minded it, but…read moreit's not something I'm necessarily psyched about, you know? Booking was easy, just be warned that Saturday appointments are booked out a while. You can fill out patient forms online ahead of time, which is a huge plus for me (I have bad handwriting, okay?). Front staff desk was efficient and friendly. I had a great appointment with Dr. Oatney, who was kind, educational, and funny. I was a new patient, and he really took the time to listen to me and get to know me. So great!

The Town Street Clarkston eye care was my doctor for the last 30 years. After my yearly appointment…read morein January they ordered me new contacts at $200. After trying them I decided to see a cateract Dr I was told that I needed surgery in both eyes. When I tried to return the contacts they refused saying it was their POLICY to not accept them after 3 months. The package says that they are good until 2031 I'm out $200! They keep asking me for a $10.00 amount my insurence didn't cover! VERY POOR SERVICE

Wonderful experience with Dr. Katie Exline! Fantastic doctor, knowledgeable, and great with kids. I…read moreappreciated that all involved in my girls' care spoke directly to them, asked if they had questions, and taught them about their own eye health and biology as they went. Def recommend!

I just had my annual visit with PVC and provided them a great review on Google. Sharing here as…read moreI've been a customer since 2002 and have always been super happy with their care, service, team of docs and staff, overall efficiency and experiences - super happy with it all. I buy my annual contact lens supply through them and when I was asked this round why I didn't purchase glasses here (I'm that person as I asked for a copy of my rx) and before I could answer why, she offered me options: is it based on cost or amenities or both? Honestly, all of it and she thanked me for my feedback and it continued to be a great experience. Huge fan not to mention in late March I had a little bit of a red eye heading into a weekend and wanted it checked out before the weekend. Was able to secure a quick visit up at the Maxtown location only to find out it was nothing. Attentive, professional and consistent service throughout. Love Professional VisionCare!

I had gone to them over a year ago, had a bad experience, and decided to put it behind me. Now,…read moreafter a year I find out what these morons actually did. On my first of three visits for one appointment I had the eye exam, picked out my glasses, and left thinking everything was good and I'd pick up my glasses in two weeks. I got the call, came to get them, put them on and immediately knew something was wrong. The left eye was blurry, and was clearly not correct. I told them this isn't right, and grudgingly they conceded and let me make another appointment to come back for another exam, free of charge. I came back after a week, did the exam, and the doctor admitted the prescription seemed off on the left eye. They sent off the glasses, and two weeks go by, I went back and pick them up. Same issue! The left eye is still all blurry. I start to get upset, but stayed calm enough to say this isn't right. They said, "If you come back for another visit then it'll be $75." I said that was fine but I wanted a different doctor this time. They agreed, and after a week I went back. When I showed up for the third appointment there were no other customers, just me. I had a business meeting that day but I thought I'll get to the eye doctor, early, check in, and be back home to get into Zoom in time. I sign in 15 minutes early, but I had to wait a few minutes, then one of the receptionists takes me back, gets my info and walks out. I look at my watch and say to myself, "Okay, my meeting is at noon, and it's 11:00 right now, so plenty of time." I live about 10 minutes from here, so I wait. And I wait. And I wait. I look down at my watch watching the minutes droll on and no eye doctor. After 27 minutes, 27 MINUTES, I finally say, "Screw this", get up and walk to the front where there are still no other patients. I say, "Give me my money back." Then the doctor comes out of his office and acts like he's going in to see me in the other room. He says, "Where are you going?" I say, "I'm leaving, you have the audacity to keep me waiting for 30 minutes. I have a meeting to go to." Then this turd says sheepishly, "I had a family emergency." Now break this down and think about it. He thinks he can just say, "family emergency" and that trumps everything. So IF it's a family emergency then why are you still here? IF it's an emergency then why didn't you get one of your receptionists to tell me I'd have to reschedule? IF it's an emergency why did you ask me where I was going? I said, "I'm done with you and this place, give me my money back." Keep in mind, the money issue is because I use my insurance and I can only go once a year. The receptionists tell me that I'll have to talk to the Office Manager. I end up talking to the Manager and she says, "Sorry, can't refund for services rendered." Okay... that's how life goes. I accept the fact that these morons exist, they have no idea what they're doing, but I'll just move on with my life and not deal with them. No point in letting them get the best of me beyond me knowing I'll never go back. THEN I FOUND OUT WHAT CAUSED THE WHOLE THING! Fast forward to today, I had to wait a year to go to the eye doctor since I had no insurance to use because of these Vision Asshats. I drive over 40 minutes to my old doctor. Take my frames from the previous year with me because I did like them and I figure I'll have to spend the money to get lenses anyway. The idea was I'd use my new insurance for the computer glasses I need, and use the frames from the previous year that caused me all the trouble, and use them for my long distance driving. After I get the exam they look at the old glasses. They say, "Yeah, these are way off in the left eye." I say, "Yeah, I thought so." So now I'm feeling good about myself that I'm not wrong, that there was an issue. So I pick out my new frames, order the old frames some new lenses for the purposes of seeing at distance and I'm about to leave. Then the lady helping with the glasses looks at me and says, "Do you want the blue block on these again?" I say, "Excuse me? You mean on the new frames, the one I ordered for when I'm on the computer?" She looks back at her hand to make sure she's holding the right ones and says, "No, the old ones. They have blue block on them." Then it hits me! I know what these geniuses at Vision Professionals did, they put in the right lens as far-sighted, and the left lens as computer distance! ARE YOU KIDDING ME? Who does that? Do they expect me to close one eye when driving, or when I'm on the computer?! If this was intentional then they're malicious pieces of crap, but if an accident then they're just incompetent. Go here at your risk people, you have been warned.

I agree with the other patients who said their prescriptions were way off. I mean, how hard is it…read moreto read the numbers off of an autorefractor? The optometrist did not impress me at all although the short young lady that did the testing was just as nice and friendly as you will ever find. Now I have to go somewhere else to get a proper prescription.

Threatened to send me to collections in 2023 over a $10 copay from 2019. I never received a bill…read more When I requested an invoice, it showed an address that doesn't exist. They also only sent half of my services to my insurance, costing me extra money out of pocket.

The staff is friendly-I've been to a few eye doctors in my lifetime, and this has been my favorite…read moreplace to go in Columbus - originally, I found it incredibly convenient since it has two locations - downtown and in Polaris, so it was convenient as I worked in one area, and lived close to the other. Now, I visit one, since work and home have collided. A pleasant happenstance!