Wonderful experience with Dr. Katie Exline! Fantastic doctor, knowledgeable, and great with kids. I appreciated that all involved in my girls' care spoke directly to them, asked if they had questions, and taught them about their own eye health and biology as they went. Def recommend! read more

I just had my annual visit with PVC and provided them a great review on Google. Sharing here as I've been a customer since 2002 and have always been super happy with their care, service, team of docs and staff, overall efficiency and experiences - super happy with it all. I buy my annual contact lens supply through them and when I was asked this round why I didn't purchase glasses here (I'm that person as I asked for a copy of my rx) and before I could answer why, she offered me options: is it based on cost or amenities or both? Honestly, all of it and she thanked me for my feedback and it continued to be a great experience. Huge fan not to mention in late March I had a little bit of a red eye heading into a weekend and wanted it checked out before the weekend. Was able to secure a quick visit up at the Maxtown location only to find out it was nothing. Attentive, professional and consistent service throughout. Love Professional VisionCare! read more

I'd steer clear of this place. My last appointment I sat for an hour in the lobby after checking in. Then was taken back for the routine checks with the machines which took all of 5 minutes. Back to the lobby for another 20 minutes. Slight change in prescription (doctor's words not mine) so it's off to the techs for the attempt to sell new glasses. I opted for the replacement lenses for the two pair I already have. $950 and ready in about two weeks. That was three months ago and no call or follow up. Needless to say, I won't be going back. there are plenty of other places where I can get poor service FOR FREE. read more

This was a great eye exam; quick and efficient. From the receptionist to the doctor, and the team that helped me pick out my glasses frames were great. I recommend this doctor to my family in the area, and my sister will be coming in soon. read more

I want to give this place no star review. My husband had an eye exam from a lady that retired. He got the glasses and could only see far away not his computer. A new guy redid the exam and told him there is nothing else I can do. The Manager said we can sell you another pair of glasses to see the computer. Buyer beware of this place. We knew something was up and got a second opinion and the prescription was way too strong. I. In fact my husband's eyes have not changed at all. Not only did they want to sell us two pairs of glasses they would not return the pair he could not see out of. We are out $500. read more

Terrible customer service. I have been trying to reach them by email for 2 weeks now (as I am out of the country) and no one has contacted me. Very unprofessional. read more

Everyone here is so nice and friendly. My daughter just moved to Columbus and needed a new eye doctor. This office got her right in and made the switch seamlessly. Highly recommend professional VisionCare for your families eye needs. read more

I've been a customer here since 2014, and I'm always pleased with my visits. Dr. Johnson is very thorough, knowledgeable and friendly! The entire office is very professional and caters to their patients. From needing adjustments to exams, they are top notch. My personal favorite is Max, who has helped me for the past couple of years in my difficult search when I need new glasses. He LOVES to help find the right glasses for your taste and budget. It can be overwhelming, and he eases all of it. They have a wonderful selection of frames, so you are sure to find something that will fit your wallet and your face. The only thing I wish that was different is having to have those drops to dilate your pupils. I talk to many people who's doctors no longer use those. So, just know to be prepared to bring sunglasses when you leave! read more

I've been getting the run around for the past month. My initial impression was very good. They were kind, curteous and came off as very knowledgeable. I ended up buying a year's supply of contacts which totalled to around $700+, then returned to buy glasses for the days I don't want to wear contacts. As a lifelong glasses wearer, I've become very picky about my frames and often want them to fit my aesthetic. The selection they had were subpar at the very best. Very "old people trying to be cool" vibes. After about two visits trying to decide, I finally settled on a pair I liked and placed an order. This totalled to $300+. Fine cool, I liked them, it's whatever. This is the point where things took a drastic turn. I was given a two week timeline for the glasses to be finished and back from lab. Since I'd gotten the contacts, this wasn't a big deal but I needed my glasses for when I took my contacts off at night. I asked if I should expect a call when they were ready and they said yes. Well, two weeks came and went and I heard nothing. I eventually called and asked for an update to which they said something seemed wrong but they weren't sure so they'd call me back for an update. They never called back. I called again at a later date and the person on the phone said the lab tech was in a bad accident and that's why they were behind. I of course felt bad, assures them it was okay, then asked for an updated timeline. The date came and went and I heard nothing from them. So again I called and asked for the status, and just to check in, asked if the lab tech who'd been in the accident was okay. The new person on the phone had no idea what I was talking about. Instead he said the reason for the delay was because they had a back order. Hmmm....Okay, strange but whatever. I asked for an updated timeline, and AGAIN NEVER RECEIVED A CALL. At this point I'm getting a bit ticked off. I call again and ask what's up and the guys very apologetic offers me a $75 refund and says my glasses are being finished and should be ready the next Tuesday. Tuesday comes and goes and I hear nothing back. Typical. I call back and blah blah blah glasses aren't ready try again next Tuesday. Yet another Tuesday comes and goes and I hear nothing back. I call again and he says he's sorry, the lab is taking forever, they'll try another lab as well but will check back in next week Tuesday. That's today. I just called again after not hearing anything again. And a lady this time tells me they won't be ready until the 24th and "she doesn't know who told me they would be ready today but that's not how it works" IM SO LIVID RIGHT NOW!!!! I don't understand how they aren't keeping track of what they say to customers. I'm literally over 2 months out of my initial appointment and an endeavour I thought would be easy has turned into a literal headache! I've been forced to wear contacts for the past two months without a break. My old glasses have such old prescriptions they give me a headache once I put them on after taking my contacts out. I honestly don't know why this is such an ordeal but I'm for sure NEVER GOING BACK AND ABSOULTELY NEVER RECOMMENDING to anyone. I absolutely understand that things out of our control happens but the way it's handled is so beyond off putting. Knowing that there's been a bit of a delay, you'd think they'd AT THE VERY LEAST be proactive about keeping their customers updated. Instead the ownus is placed on me too keep calling and asking. I'VE DONE MY PART BY PAYING. Courteousy asks they at the least call me and secondly not make up outright lies. I'm so frustrated and irritated, every good thing I ever thought of them has been soured by this follow up experience. I have a headache and my eyes literally hurt all the time. I'm soooo over this. But there's nothing I can do after shelling out over $1000 at this god forsaken place. Guess I'll check back on the 24th and see what BS they have to say then. read more

Please save your money and time. Between my insurance and myself I have 2 pair of glasses that cost over $1200 each and I can't see out of either pair. What's worse is the long wait time for last pair. Now I've been told I need to see the Dr. again and may be charged another $98 dollars. This is unacceptable since it's not my fault. I'm wearing glasses from 2017 since that's the last time they got it right. DO NOT AND I REPEAT DO NOT USE THIS PLACE FOR YOUR GLASSES! read more

My sister recommended Pro VisionCare a number of years ago and I have been using this office since then, The personnel as you enter the front door are gracious and pleasant and the doctors I have seen are caring and explain issues, especially since I once came in on an emergency basis. I cannot recommend this office more highly and am grateful that my sister told me about Pro Vision, Thank you. read more

I have been a patient of Professional Vision Care since they opened over 30 years ago. I wouldn't trust anybody else with my eye health & care. I recently picked up a new pair of glasses that weren't quite right. The technician, Kim, was very helpful, kind, & encouraging. I saw one of the doctors again to recheck my prescription, & Professional Vision Care had the glasses remade (all for $0); now they are perfect. In addition, years ago, my children & I all went through Vision Therapy. The incredible benefits of that not only helped with my eye coordination, & their headaches, dyslexia, & studies, but they continue even now. A person only has one pair of eyes, & vision is very precious indeed. I would strongly recommend Professional Vision Care to anyone looking for trustworthy eye doctors. read more

I cannot begin to explain the frustration of being told multiple times I had an appointment and confirmed, only to walk in and told I was wrong. All of this is after getting the wrong prescription to start. Then opps, I did have an appointment, but with another Dr. Front staff is rude and dismissive. Scheduling is confused. Simon was the only polite staff member. Find another doctor. And they billed me after the exam when everyone I talked to said oh, just a recheck? Unacceptable read more

I have been a client of Professional Vision Care for 18 years. I love all the doctors and the staff and they are knowledgeable and friendly. There is a wonderful frame selection. I visited the Lewis Center location for the first time today. It's a very comfortable environment. read more

Beautiful new office and excellent customer service. My son says it's better than the kids office in Westerville.

This was my first visit to Professional VisionCare and I could not have been more pleased. From the receptionist forward everyone that I encountered was friendly, helpful and oh so pleasant. I also found glasses that I like with the help of Lizzie, who was very patient as I tried on many glasses. Of course, most importantly, Dr Johnson was professional and thorough. I had an extensive examination and Dr. Johnson explained everything that was being tested. I've already made my appointment for next year's check up. Thanks to all....Mary Zambelli read more

Everyone is really friendly, great with kids, and very prompt! Loved this office even with 2 kids getting exams around the same time!

I had an appointment with Dr Lay. He was one of the most condescending and rude doctors I have ever met. He wanted to know nothing about me. He was going to tell me because he was the doctor and I obviously didn't know anything. He didn't write the prescription down himself. Maybe he was distracted with something else, I don't know. He barked orders to his assistant that was logging information into the computer. She got confused a couple of times and he had to go over and correct her. He didn't really correct though, he just quickly barked more numbers at her which she didn't seem to quite get. Long story short, The prescription was all messed up. My right eye is ALWAYS weaker. On this prescription, it was reversed on the left eye. When I brought this to his attention, he seemed shocked that I would even question his authority and basically told me that I was wrong and that's the way it was today! He was rude to me and the people that worked for him. I would NEVER go back to this doctor again! The company did offer me a slight discount and another free eye exam with another doctor. Unfortunately, I don't even live in the same state. read more