On black Friday my husband purchased a 1 carat diamond ring for me from the Hanford Daniel's Jewelers. The ring did not fit, and I also wanted to see about exchanging it for a different style. I explained this to a lady who promptly informed me that she was new, and didn't really know what to do. She walked over to the computer and started typing, my husband told her he had his Daniel's card that he had used, and he also had the receipt at home (we would go get it). She finally looked at us and said that there was no way for her to look up the purchase because their systems didn't talk to one another, "you'll just have to go back to the original store", an hour and 45 minutes away. My husband said he regrets purchasing the ring from them because we also found out you have to pay for the insurance in order to size up your ring and only by 2 sizes; he was told (when he called Paso location) that they would size up the ring no charge. Don't even bother shopping here, there are better jewelry stores here in town who have better customer service, and the inside of the store doesn't look completely rundown. read more

Purchased jewelry insurance on wedding band, this band was a couple grand and the insurance was additional cost on top of the price of ring. $300 for the insurance that covers ring repair and resizing for three years, apparently mine expired two months ago. Fabulous. Will take my business to more reputable jewelers in future, another jeweler would have stood by their product. Lesson learned. read more

first of all..salesman"sal"..suuuukzzzzz!!!.I was judged as soon as I walked in the store..I'm from out of town and needed to make a payment...Secondly..it's father's day at 2pm...he said there is no free father's day gift that " they were all given out "...3rd..never even friendly at all..just cold shoulder because he was assuming we weren't going to purchase anything..in reality we were going to purchase a really nice ring that said "DAD" ON IT....BUT.HELL NO NO...AGAIN THIS STORE SUCKZZZZZZZZ! he gave attitude and said " oh your from modesto " I don't know if I can help you...we were judged..it was unprofessional and I believe we got lied to and was given a " father's day gift " that's a frickn kids trinkit bracelet ..ohh I'll include the picture with this review... I HIGHLY DON'T RECOMMEND THIS STORE ALL STAFF SUCKS AND WAS VERY JUDGEMENTAL...IM DANIEL..AND QUESTIONS ON MY REVIEW FEEL FREE TO ASK... read more

Daniel's Jewelers - so this is my "FATHERS DAY GIFT" from the sucky salesman sal!!!! - Jewelry Near Me - Paso Robles, California

Terrible! Slow, 0 knowledge by employees, then they contact you and havepeople call from restricted numbers leaving messages you can't understand cause of the overly Indian accent. Place has had many problems for me over the years. The service is crap. So advice, might want to have customer service reps be able to speak clear English, let's not forget we are in America. Definitely recommend shopping elsewhere. We will never step foot in any of their stores. read more

i need to return a wedding set . my Ex-wife turned me down for mart as renew our vows so I'm the 10 day i return to your store and no refund only let me exchange. 30 day money back gurantee my ass . the box wasn't even open she didn't even look at it. i could see charging a restocking fee. you guys are joke read more

I took my ring in to get resized and i got it back in great condition till i cleaned it like i always do every once in awhile and i noticed it made a line appear where they had cut it and i was like ok no biggie just a line that only i will see but then a few days later i take off my ring and notice it is in two where the line was so i take it back they "fix it" and and this time u could clearly see the line and dents and how wonky they made my ring they ended giving my money back after i waited for the manager to come in but if you don't know how to resize rings then don't offer it! DO NOT GET YOUR RING RESIZED HERE! read more

Daniel's Jewelers - Jewelry Near Me - Paso Robles, California

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I took a designer ring heirloom ring (Yurman) for repair. It is nearly a decade old: a prong had snapped off and the ring was misshapen, and the silver was dingy. For a very fair price, he reshaped the ring, repaired the prong and polished the silver. It looks like it did when i bought it ten years ago. The ring was done in two days. Very happy with my repairs! thanks. read more

Kind of bummed at what I heard from my husband the other day.... Our 25 th anniversary is coming up and he told me he went in to the their store to get me something special and he said he was in there for 10 minutes and not one person approached him or acknowledged him and he was the only customer in there He thought maybe because he wasn't dressed up because he had just gone for a five mile walk, but that's not cool to be ignored read more

I was searching everywhere for a silicone wedding ring. On my way to Walmart, where I ultimately found one, I popped into Daniel's just to ask if they had them. My exchange with Kimberly, who seemed to be in charge and running the show there. "Hi. Do you sell silicone wedding rings?" Kimberly, without even looking up from her phone. "No.........jewelry store!" Now, I get it that silicone rings are not jewelry, but I thought that maybe, since they sell rings, and since I'm certainly not the first person to ask her this question, maybe she would have a little info for me, or at least she'd be capable of a friendly exchange, especially because I was the only person in the store. But no. Kimberly wouldn't even do me the common courtesy of looking up from her phone. Her tone was incredibly rude and condescending and she had that look on her face like somebody was holding a plate of dogshit under her nose. I had always heard bad things about Daniel's, but now I can confirm that at least the one in Paso is run by a snotty, rude, unfriendly woman. I will never set foot in one of their stores again and I will let everybody know about my experience there. Congratulations, Kimberly, on your newest yelp review! I hope your bosses read this and appreciate the impression you make on THEIR customers. Way to go! read more

After posting my lengthy, accurate and truthful review, Daniels responded and told me to come in so they can help me. I decided to go in after finding out the manager, Cindy, is no longer there. I told the girls everything I dealt with, went through and how loyal of a customer I was. Told them what I wanted and needed done to my ring after they butchered it and they still tried to charge me over $1k! They pretty much stole money from me, charging me for rings and then shaving half of the Bands away. I want my bands fixed and put back to their original state. They still will not fix their mistake for free. Honestly, I don't know if I'd want them to work on my ring again considering they're the ones that messed it up. Thousands and thousands of dollars put into this ring and they can't fix their mistake. Go anywhere else but here! Very upset about the whole situation. read more

This store is really bad. They offer returns but then when I found that what they sold me in the store was over 2x as expensive as the same item on their online they didn't want to allow me to return it. After much debate they agreed to take it back. A month later a diamond fell out and they wanted time to buy their warranty plan. This place gives me the same vibe of buying something off the street. For instance maybe it's not fake, maybe it is, but it probably won't last one way or the other and I'm most certainly being scammed. I also wasn't incredibly blown away by the inventory. read more

Came in around noon on a Sunday. I was looking for a ring snuggie or some other possible fix for a ring that was 1/2 size too big. It felt like the man helping me just couldn't be bothered. He lost a golden opportunity to help me find a similar ring that would work- note, I had money in my purse and was open to suggestion. I love my fiancé and hate that the current ring just isn't perfect. I realize I may not be dressed up like you (I'm very sunburnt and tender) but that doesn't mean I'm not worthy of consideration. You acted embarrassed to have me in your store. So, I'll go someplace where I will be taken seriously. read more

Leroy was absolutely amazing! Extremely nice and knowledgeable! I really appreciated his customer service! Thanks Leroy!!

I went into Daniels in Paso Robles looking for an engagement ring. I was very impressed with the selection and the service. The salesperson Kim, was very knowledgeable and helpful. Diamonds and jewelry in general are a mystery to me. I am so glad that she was there to help. When it's time for me to buy, Daniels will be where I go. Many thanks for your patience. I'll be back. read more

The most important thing a business can do is be open on time, it's particularly upsetting to have waited outside for 20+ min for and establishment to open late. But to be turned away for another 30 min. Very irresponsible of the establishment to hire staff who aren't punctual. Losing business due to punctuality is entirely in control of the management of said business. read more

A big thank you to Sal Gutierrez and his staff for great service and for assisting me in getting my engagement ring repaired. I am happy with the outcome and I will return in the future. read more

I went in late in the afternoon on Valentine's day, hoping to get a last minute gift for my partner. I'd been running errands all day, and was dressed simply in a tshirt and jeans - nothing fancy but clean and average looking. When I entered, there were three employees working - one woman at a desk behind the counter towards the rear of the store, and an older woman explaining to a younger male employee who seemed to be new why some earrings were more expensive than others, that these earrings go in THIS box, never THAT box, etc. I had walked more than half way around the store without even being acknowledged when another woman, professionally dressed, entered the store, and was immediately greeted. Lesson to Daniel's: Don't judge books by covers, nor potential customers by the way they're dressed. You lost a sale today, and I'll never again step foot in your store. K-Jon's got the sale instead, and I couldn't be more pleased with both the purchase and the service I received, and my partner loves her new jewelry. read more

All time favorite stop for all my G Shock and watch needs!! If it ain't here I don't need it excellent customer service always and the store is so clean and welcoming. Don't sleep on Daniels jewelers in Paso Robles Ca!!! read more

The employees really seem to care about their job and spend time explaining everything you need to know. I would definitely recommend anyone thinking about buying a piece of fine jewelry to do so here. read more

The only reason I gave one star is because there is no zero star to choose. 10:10 AM and they were supposed to open at 10 AM. The man inside is just messing around with the jewelry cabinet ignoring customers standing outside. Bad way to compete during major Christmas shopping. read more

My husband and I love coming here when he feels like spoiling me! We always have Olivia helping and she is fantastic! Very professional and so helpful! The jewelry here is beautiful and one of a kind! Highly recommend and ask for Olivia when you go! Thank you for another beautiful birthday present! read more

I was greeted politely when I walken in and the woman who helped me find an engagement ring for my fiance was very courteous. I got a good ring at a good price and my future wife couldnt be happier. I was leary due to negative reviews but my experience was a positive one. I will be buying more jewelery form here in the future read more

Stellar service!!! Wow oh wow did Cindy work a deal!!! She's amazing and the staff were very kind and considerate to myself and the friends I had tag alongside me. The inventory is vast so make sure to tell them what you're wanting and looking for so you don't get sidetracked by all the bling bling. read more

Olivia is simply amazing, she is very patient and helpful. I have been lucky to get her both times I have made purchases here. She has excellent customer service. However, the store manager Cindy does put off a vibe that she is superior to you, and I feel like she is judging purchases if you aren't spending a ton of money and kinda makes for an awkward encounter. read more

Horrible service! We walked in, 5 people working, not one greeting, no one offered to help. I asked one girl that was sitting, if there were men's bracelets? She points, and tells me down there, to the left! We left! I wouldn't buy from them ever! read more

Love this store! I've had an account there for about 5 years now and not only have I acquired some quality jewelry but also there credit line has BOOSTED my credit unbelievably well! LOVE YOU CINDY!! read more

Went in shortly after 11 today 12/21 to purchase a special set of earrings and get my pre-teens ears pierced for Christmas. I was told they would not be doing piercings until after Christmas because of how busy they are. There were many associates and only a few other customers already being helped. Seems odd to advertise a service and then it not be available. Needless to say, we bought earrings and piercings elsewhere. read more

A couple years ago i took my daughter here to get her ears pierced which was pretty pricey but I was ok with that because I liked the earnings and they were good quality, the manager was the only one that did piercings at that time she was very rude she actually said to me "this is why I don't like piercing kids ears" right in front of my daughter just because she cried a little. So my boyfriend and i went back in today (we were both in our work clothes t-shirts and jeans) just to get an estimate on some jewelry that I've been wanting to sell and the same manager was so rude, like she was better than us just because she was wearing suit an ugly outdated suit at that. I asked her if she knew of anywhere I can get my jewelry certified and a couple other questions and she says to me "sweetie" in a condescending voice "I don't know, as you can see I only work at this store" which came across to me as extremely unprofessional. Needless to say I won't be going back there again. read more

Kimberly Watson and Sal Gutierrez went above and beyond which is why I give them an 11/10 for customer service! We brought my engagement ring to get resized, Kim was a hoot and while she was professional and precise, she kept us laughing the entire time. We felt safe leaving the ring in their possession as they checked all the diamonds and told us it would be kept in their safe. We had a local emergency which caused local businesses to be closed for a day or 2 which is when they had promised my ring to be ready. Time was of the essence because I had an engagement party that weekend. Once we told them that, they moved mountains in order for it to be done in time for the party. Sal had great communication and called me with multiple updates. Ring ended up being ready a few hours earlier than what they originally told me. I gotta give it to them for improvising and making things happen. My ring fit perfectly and was as sparkly as ever. A special thank you to them, I hope they receive special recognition from their superiors because they created a forever customer. Thanks you guys and see you soon for a cleaning! :) read more

Daniel's Jewelers is all about customer service I really enjoy going in here and taking a look around. Now their prices are what I would call competitive for less than super high-quality jewelry. So basically what I'm saying is if you are middle of the road to just a little bit less than middle-of-the-road then this is probably the place for you. I wouldn't call it a high pressure sales but I would call it probably just less than pressured sales. Anytime someone makes me feel like I'm doing a disservice to my wife or whomever I'm buying something for by not getting their product immediately the center red flag up for me. I do like to go in and browse I think that I'm known well enough that I'm left alone and if I see something that I want or want to explore more then attention is given to me. I really think that that's how you work an establishment is that you come in established yourself as a repeat customer whether you buy something or not and then force them to work with your temperature. That way you're in charge you are known to be in charge because let's face it this is your dollar bills that you're handing over to someone else for their product if you're not getting a dollars worth of product for a dollar then that's your fault. Have a super day peace J read more

My husband and I have been customers here since they opened. They have ALWAYS been helpful and friendly. We have gotten many pieces of jewelry here. Any problems or concerns were always resolved immediately. I love getting my rings cleaned without having to wait long. The manager is so sweet and remembers us and our family; definitely makes the atmosphere that much more relaxed! Their sales are great too! read more

What an amazing experience! Cindy the store manager was excellent, excited, enthusiastic and knowledgeable! My mom and I stopped in to check out pricing to solder her wedding ring but ended up getting 2 sets of earrings and a credit line for my mom who has never felt she could actually do on her own. We were not pressured or made to feel as if we were being "sold" something. We felt comfortable and appreciated for being there! Cindy went above and beyond and made my mom feel special. Will definitely be back. read more

I just called if they could get a class ring by a sertain date that stupid ass lady just laugh at me "Really " that's really rude. I will never, ever buy any crap from this place. read more