So 1st their diamonds are Lab Grown! 2nd, they take weeks (1.5 months) to get a back piece to my earrings!!!!! (And the only reason I got my back piece was because I called and ask and their excuse was "the guy that helped you quit" okay so y'all just gonna let me be without earrings cause someone walked out? 3rd, I paid my payment almost 3 weeks in advance and they had the audacity to call me and say I was behind a month or so, so I told the lady to please review my account with me over the phone, she then says "oh looks like you paid it too early so it went to the principal!" So I kindly asked her to fix it cause I have never paid a bill late & I didn't need my credit messed up over this! Do not use - go anywhere else but here!!?? read more

I came to purchase a new piece of Jewelry at this Daniel's because of the Manager Socorro Solano I heard she got relocated at this Location and I had to pay her a visit and add a new piece of jewelry to my collection as Always she's Great , Patient and understand's exactly what I am looking for , Daniel's exceeds my expectation 's the craftsmanship and detail of each of their jewelry piece is exceptional and great customer service ....One Happy Customer here read more

Called this store and was the wrong store but they still went out the way to help me definitely recommend specking to the manger !

I had a great experience shopping here. The staff was friendly, patient, and helped me find exactly what I was looking for without making me feel pressured. The jewelry is beautiful, and the quality exceeded my expectations. I'll definitely be coming back for future gifts and would recommend this store to anyone looking for great service and gorgeous pieces. Last time I purchased from Daniel's, was from their San Bernardino location as I was in the area and this time around, I gave this location a try. Very happy with the quality of service. The manager here was so nice and helpful! read more

I've come to this location a couple times always a pleasant experience ,we got my daughter's ears pierced and the young lady I believe her name was Tay did such a good job. She made sure my daughter was excited and was just so sweet to her. Just an all around great experience my daughter even gave her a hug after!! read more

Honestly was on a budget. Was feeling mocked by a younger associate. I notified her I wasn't feeling comfortable with her energy and asked for another associate to assist me. The next associate was very amazing. However, I overheard these employees referring to me in an undesirable manner. Stating, "looks like you get to enjoy the entertainment." I honestly went in this place quiet and humble looking for something within a reasonable price and Being referred to as the entertainment with snickers followed honestly didn't feel to great. read more

Mary was exquisite! Customer service Amazing! Greeted me upon entrance. Took time to listen to what I was looking for and presented me with many options for my son. Atmosphere Calm environment. I felt welcomed and safe. Great lighting and easy to see sales and items of interest to purchase. I ended up with near earrings that I think my son will adore. I will return because shopping can happen anywhere but great service, where customers return on purpose and repeatedly - hard to find. read more

So we came in, very excited to look at rings, be careful!!!! They took advantage of us and said the ring was discounted 50% off !! The ring was 14,000 and they charged us for 12,000 . AS WELL!! If you have good credit, they will take advantage and run as many cards and loans instead of asking synchrony for the full amount. I have receipts and paperwork proving all this is true. When confronted they got hostile and shut down. FOR ANYONE IN THE SAME BOAT AS US PLEASE REACH OUT !!! We are opening a case and would like to help anyone who was scammed. read more

Just came in to get my wedding rings cleaned and walked away with my dream ring. Thank you Mary for making that happen!! read more

My husband dropped his bracelet off to be sized 12 days ago. Was told it would cost $40.00 which he agreed to pay. After not hearing back he called checking on it. He was told they weren't able to size it and the bracelet got thrown in a drawer and forgotten about. This information came from the woman behind the counter. Worst customer service ever! This will be the last time we patronize this business! read more

Daniels jewelers at Riverside Plaza, Riverside, Ca. receives a hands down for excellent customer service. Francine and Mariah is awesome. They made it a priority to make sure I was satisfied with the loose diamond I picked as a center stone for my existing wedding ring. Oh my goodness, beautiful and gorgeous is just a few words I can use to describe the oval shaped diamond, I was amazed with the color, shape and clarity of this diamond, simply gorgeous. I want to thank the jeweler on site for his expertise, and playing a vital role in creating a beautiful blend with the overall look of the ring. My husband and I could not have been happier! read more

Daniel's Jewelers - 2.03 oval diamond - Jewelry Near Me - Riverside, California

Took some broken jewelry to be repaired & cleaned. When I went to pick it up the employee "Cindy" slammed my 10K+ (2 pieces) onto the glass counter with my bracelet all twisted up. She didn't care when I asked her if this is how she treated all expensive jewelry. I reported her to the manager, Mary, come to find out, Cindy wasn't even following procedure and didn't have me sign the jewelry pick up log. Not surprised! As I was reporting Cindy to her manager, all she did was laugh and create a confrontation in the store in front of other customers. I hope she gets fired, because if she could do that to my jewelry in front of me, I can only imagine what she's doing to everybody else's jewelry in the back! read more

My sons first piercing.. thank you Mariah..... ......... Returning customers......... read more

Daniel's Jewelers - Mariah did a great job today! - Jewelry Near Me - Riverside, California

Bad customer service. Corporate has horrible service. I do NOT recommend this company. I purchased a Swarovski Hello Kitty pendant and a crystal fell out. There was NO help getting it fixed read more

Went this morning to pick up my engagement from getting resized and had them put rhodium on the ring. The ring looks amazing, George did an absolutely fantastic job on it. Looks better than the day I got proposed. The picture doesn't do it justice. read more

Daniel's Jewelers - Jewelry Near Me - Riverside, California

Worst company ever to buy Jewlery from. There goal is to destroy your credit. They absolutely refuse to work with you. They don't value their customers and sale crappy jewelry. Do your research before financing anything with them. Buying a ring for your loved one is supposed to be special. They ruin the experience and mislead customers. read more

The only guarantee that you get from this place is pure disappointment. I guarantee you will get very disappointed if you special order anything from this place. Let's begin from the manager Soko at the beginning when you're spending money she's very nice and friendly at you. The customer service is horrible, I have a special order a wedding band, and looks horrible ugly..... the ring looks like it comes from a candy dispenser. I confronted the jewelry maker from the store, out of he's saying that he follow the instruction of the specs of the ring that a showed them from the website. Soko was saying that the ring was beautiful, that looks like from the picture. Anyways, I went to the gold shop and the guy from the store said that he cannot give you anything for me because that any gold, and in the diamonds is small as a grain of sand. Their price is ridiculous high and you think you're buying the best thing. YES I PAID $720 FOR THIS GARBAGE. And if you have a ring resize, they do not contact you saying that the ring is ready. You have to contact them to check the status of your own ring. read more

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Hands down best store and location. Both the jeweler and the new hire do an absolutely wonderful job cleaning and servicing my purchases and as always confirming my returned service here at the riverside plaza. Soco, Brenda, Ana, Jenny, and a new gentleman with fancy clothes have once again made my shopping experience and holidays complete. read more

I dropped my wedding ring off for resizing on the 27th of March. They assured me it would be ready for pick up the following Saturday. When I showed up to pick up my ring, they were closed due to COVID. No call, no warning, and the store associates didn't even mention this would be a possibility. I had already paid for the service upon dropping it off. My WEDDING took place and we DID NOT have our wedding ring. During the weeks before my wedding, I contacted customer service multiple times, and pleaded with them to get my ring back regardless of if the work was complete or not. I offered to pay for them to mail it to me... surely there was a store manager who could have accessed the store to mail me my ring. THEY DID NOTHING to remedy the problem. They wouldn't even offer me a refund. They have now had my wedding ring for over a month, and customer service has stopped replying to my emails. For a reputable business who has been around since 1948, they sure dropped the ball on this one. I realize that closing for COVID was out of their hands, but I live 10 mins from the store and surely they could have called me to come get my ring before closing for an indefinite amount of time and holding my personal property hostage. read more

I purchased a ring cash went back the next day found something better and for less elsewhere. They told me it will take a week to get my money back even though I paid cash they couldn't give me cash back (not even 24hrs) . I called in a week still no check now they are saying 3 weeks. I called corporate office they said it takes a while for someone to call you back and take your complaint. This place is a joke! Stay Away!!! Meanwhile I have no money I have to put off my proposal to my girlfriend. Riverside Plaza go onto BBB Rating & Accreditation read all bad reviews. Do your due diligence. Thanks, for your response how are you planning on fixing the problem??? read more

Mariah is awesome! She was so personalized and patient with me! Such a great experience! read more

Daniel's Jewelers - Mandy! I'm so excited! - Jewelry Near Me - Riverside, California

Today was an unexpected, yet exciting day!! My fiance and I had the day off, so we decided to get out of the house, and visit the Riverside Plaza. We saw Daniels Jewelers and decided to stop in and look at wedding rings. I saw some really gorgeous rings, but couldn't make up my mind, but the exciting news was that my fiance picked out a ring he really liked, and I bought it! Unexpected for today, but sooo exciting! We were helped by a very wonderful saleswomen named Estephanie. She was very polite, friendly, answered all our questions, was very patience with us, letting us both try on several rings, showing us other items we were interested in, but best of all she was NOT pushy. We were very grateful for her help! If you're in the area, looking for jewelry, and looking for exceptional service, stop by and see Estephanie. On another note.... I've bought several pieces of jewelry from Daniels in the past. I've been very happy with each piece. They were made very well, and the price was reasonable. Some people prefer to go to outrageously priced jewelry stores, but for those of us that are more money conscious, you can find beautiful pieces, for a more reasonable price at Daniels Jewelers. I would recommend them to anyone. read more

Daniel's Jewelers - If you need help, please ask for Estephanie, she was awesome! - Jewelry Near Me - Riverside, California

Soto is a scammer ! I had concerns before my purchase that she assured would be okay , i payed 4000 down on a 7000 account , she ran with that commission , when i realized my account was messed up and in another state she was no help , told me to call and deal with it , not how you do business , called and found out my account only had 2500 put down . So where's my additional 1500 ?? Every time I call and get the run around that my calls being toward to a supervisor . After reading the BBB reviews it happens a lot , still haven't been connect to a supervisor every time I call , looks like I'll have to file with court , sad people are sheisty and ruin innocent peoples credit . DO NOT COME HERE , go to Helzburg read more

Best customer service ever!! Had a wonderful experience due to the excellent service provided by Tiffany, Jennie, Giovano and Estephanie. Greatly appreciate them going above and beyond to assist me. (Especially after my horrible experience with Beverly at the Chino Hills location). Store is full of inventory with amazing selections of jewelry for both women and men. Good place to bring kids for ear piercings as well. Highly recommend!! :) read more

Great Experience once again.... Giovano and Tiffany provided me with Excellent service and a terrific price ! I recommend anyone to go see them ! read more

I work with Giovano and he was absolutely AMAZING ! I couldn't be happy with mine and my husbands rings ! He helped us find the best ring and spent hours with us and didn't even lose his patience! Will recommend everyone to go to him! As well helped us find the best deal! read more

I wish I had a before pic of my ring before George did his magic on it!! Somehow my ring got squished, like idk what I did but it was all squished together and I took it in with, not only it squished, but 2 pieces broken off!!! I figured he would just fix the broken pieces. Well... I picked it up today and cried! It is exactly how it was when I first got it! George is a miracle worker! It may be silly to some, but I loved this ring and my GF (now fiancé) and I picked it out together along with her ring that matched perfectly! So it made me sad when it didn't look the same as when I got it. George came through and somehow put it back together and I feel like I am seeing it for the first time! Thank you so much George, you have no idea what this means to me! read more

Daniel's Jewelers - Thank you George!! - Jewelry Near Me - Riverside, California

Hello, I came in looking for a gift for my mother, i was lucky enough to be helped by Soko she was super knowledgeable and sincere. I will once again return to the store and hope to her so she can help me! Thanks Soko for all your help my mother loved the gift! read more

I pierced my 5 month-old baby's ears here recently based on a friend's recommendation and I'm so so glad I did. The location is tucked away in the Riverside Plaza so it is not as chaotic as a mall location. Briannda pierced my baby's ears and she was an angel. She made me really comfortable about the whole experience (I was a little nervous) and did the piercing so nicely and quickly. Another person working there who I believe was Breanna took time to play with my baby and distract her while Briannda did the piercing. The whole thing was really easy and I highly recommend going to see Briannda to get your piercing done! :) read more

This is by far the best Daniel's location in the Inland Empire! Giovanni and Brianda just helped me out with alllll my gift cards and didn't make me feel uncomfortable or bad about using them (have had that issue at other locations-I'm looking at you, Inland Center), which I really appreciate. This store is really clean and always well stocked, and usually always has some type of sale happening. Gio and Brianda were also really friendly and accommodating, thank you! read more

At first they were happy to help us. We brought our wedding set there . My husband made his last payment in September 2018. We had a credit check because we want to buy our first house and to our surprise they said we were 6 months behind. When my husband called the store they wouldn't help him. Very rude. Someone is pocketing the money for them self. But that's ok because we got a lawyer to look into this business. Now I'm finding outta they prey on people's emotions and they say they can help.. well BS. But what comes around goes around!! Bad business!! read more

I made an appointment for my daughter's first ear piercing on 4/18/2021 for 4/19/2021 at 3pm. The appointment date worked out since it was my day off. On the day of the appointment, I call the store to confirm and was told that the lady that does the piercings (Stephanie) called off and would not be in . The man that made the appointment was also not in because it was his day off. No one in this store had the decency to give me a courtesy call to cancel my appointment. I would have really appreciated that. You lack professionalism and common courtesy. read more

Writing this review for my mother-in-law Josephine H. It's important for me to take the time to share my experience regarding Daniel's Jewelers and in particular George the jeweler. He is exceptionally talented! I appreciate that he kept in close contact with me in order to please me beyond my expectations. His work is exceptionally good. He designed a Signet ring which I'm very proud to wear. I would be willing to recommend him and the staff to my family and friends. read more

For Valentines Day my husband bought me a gem stone ring that I picked. The lady who helped us was super helpful and nice throughout the process. Rounding up our transaction, the lady asked if we wanted to purchase insurance for the ring, we declined because she said in her opinion, their rings were sturdy. I went to pick the ring up with my husband when it was ready a few weeks later. The gem fell off within the hour. Couldn't find where the gem went. The gem didn't fall off because it was loose, but, we noticed that the metal on it had broken off that holds the gem in place. Cheap ring! I have bought many other rings from other jewelers and none have had a gem or diamond fall off. Stay away from these poor metal craftsmen. read more

Feels overpriced but they will approve anyone for credit. Their stuff is pretty but I think for the same money you can get better quality elsewhere if you have great credit. Customer service was great. The guy was not pushing us to do anything. He was friendly and happy. read more

This Daniel's jewelers was the first place I opened a line of credit when I was 18. They have the best employees, friendly and professional and will work with you to get what you want. 8 years later, I have reopened my account and still the best service and employees. Estephanie, Soco, and Tiffany all helped me today and they were great and helped find the right ring! Always. Easy and great experience coming here! read more

Exceptional customer service! I came here a couple weeks ago to look for a first communion pendant for my niece and I found what I needed thanks to Brenda and Jennie, who were very helpful. They showed me all the pendants and necklace options they had and were able to piece together a wonderful gift for my niece at a good price. Both were very kind and very professional. I would definitely be coming back for any of my jewelry needs. read more

Wonderful customer service. Phenomenal staff, Giovano always greets us with a warm friendly welcoming. George is an amazing artist he created such a beautiful ring. Thank you all for such a pleasant experience. read more

The choice and price of the jewelry is great. They are always having great deals. I got my first credit card here. It is really easy to qualify. I purchased my husband two watches for work and he really liked them. They did not have one of the watches we wanted in Stock but had it a few hours later. I would have given it a 5 star but check out was long. The sales person started helping someone else right in the middle of my transaction. read more

Daniel's Jewelers - Nice. And the price was even nicer - Jewelry Near Me - Riverside, California

Amazing prices and great selection. I love coming to this store everyone is always so friendly and never pushed me into a sale I wasn't comfortable with. I can't imagine going anywhere else to buy jewelry. I've mentioned to all my friends to come here and they've treated every one of them with the same excellent customer service. They are willing to work with you on the price and even offer credit. read more