Just a quick heads up for anyone who used to go to their old Fairbanks location--they are still…read morevery much open! They moved about 3 miles away into a bigger, much nicer storefront in the North Gate Plaza. It's super easy to get to, on Edgewater Drive just north of Lee Road. Anyone who has lived around Central Florida for a while knows these guys have been around for over 50 years, so I was thrilled to see they just needed more space to expand. If you thought they disappeared, they didn't! Go check out the new place.

Super Service!! Kat…read moreremembers me every time! What I bought, who so was with.... Amazing!!

Helpful, knowledgable and friendly. I've set up several home theaters in my younger days, but…read morethings keep getting more technologically complicated, it's more than I can handle now.

Happy with my purchase and the service. Dave delivered my set and set it up for me. This is the…read moresecond set I have bought at Bob's TV and they have always been very helpful.

This store is one of my favorites, they have a great selection, all kinds of good deals and the…read morepeople and managers are very helpful. They are willing to negotiate a good deal and will work with you with any issues you may have. I visit this store every week and always find a good deal. They have a lay away plan, so if I find something that I really like I can always put some money down and get it on my next visit that way I don't lose any good deals.

I would give it less than one star, but it makes me pick one. Everyone I spoke to was…read moreunprofessional, and rude. No customer service at all. I bought a battery charger for a power tool. I was never told that I only had one day to return it and get my money back. I was able to check it two days later since I had bought it for someone else that needed the charger, and it was the wrong charger so when I went back to get a refund or an exchange, they said we are not giving you a refund it's been two days, so you have to keep it. I have no problem with that, but I think that is the first thing you need to tell the customer before you take the payment, I would have never bought it. This is absolutely the worst place to buy anything. I would never recommend this place to anyone.

I don't write reviews but I have to for this one. But Kanisha (I could 100% be spelling that wrong)…read morewas SO AMAZING. She was so sweet and helpful and I would recommend anyone to go to her!

Malik helped me transfer and set up my new iPhone. His customer service was quick and kind! I would…read moredrive out of my way to this location to receive this customer service again.

Joe replaced my OLED screen for my TV. It took about a week to get the part mailed from the…read moremanufacturer, but once it was in he promptly came over and installed it. Super knowledgable, and nice to talk with. Also very communicative through email! 10/10 would use again.

Joe replaced the motherboard for the tv and was very knowledgeable. He was prompt and courteous…read more Very thorough when it came to checking if the fix worked.

Gregg and his team are great to work with. I had a backup camera installed and the price was great…read more Great communication throughout the process! MAKE SURE to set up an appointment! This place is busy!

First off we paied them to fix a mess. When I got it back My rear speakers were not even hooked up…read moreto my amp, they were just hooked up to dead wires that lead nowhere. They stole the speakers and rca converters that were in my car to begin with after we asked for them back (they only took the good stuff and gave back the others but we didn't realize. They also messed up my dads boat with the response "it just does that" DO NOT GO HERE. next level is 10 times nicer and does much better work.

I recently purchased a new iPhone 15 Pro Max. I believe her name was Madeline (she was in…read moretraining), was helping me. She was so kind and did an amazing job describing my options. While speaking a man with roller shoes "skated" over. Not very pleasant, more like cocky. He said he was a manager and his name was Tom. I made it clear I did not want to change my plan. I WAS grandfathered into the military one plan and Tom told me since I was grandfathered into the plan it wouldn't change. He also told me I'd get Apple TV for as long as I had a plan with T-Mobile, which I later found out was another lie. Tom told me it would take a while to transfer my items from my old phone to the new one if I wanted to walk around the mall. I left Tom with my phone, phone case and screen protector. When I came to pick up the phone, I asked where my screen protector was. Tom told me he threw it away because it wouldn't fit my phone and was broken. I've had that Zagg screen protector which cost me $60 for 2 years and while it had scratches it still protected my phone screen which was in perfect condition. I was saving it to put on another one of my phones. I saw Madeline go up to him, I'm assuming to talk to him about it, but I heard him say "NO". So I'm out a 60 screen protector which has a lifetime warranty because of a bad decision Tom made. So I get my bill and see my plan charge went from $55 a month to $75, and no this does not include my new phone which is on a separate line under equipment charges. So Tom changed my plan WITHOUT my permission and threw away my lifetime screen protector. I called T-Mobile after realizing this and to say the two representatives I spoke with were appalled that a manager would change my plan without permission is an understatement. The representatives were both so kind and fixed the situation for me. I HIGHLY suggest not going to this store unless you want to get scammed.

Walked in waited 30 mins to attempt at activating a phone purchased upstairs at the Apple Store…read more No sense of leadership or direction. Actually coming to the store to handle actual mobile activation. Need to re check training and customer service. This was a major inconvenience and unacceptable. RSM Aleem khan didn't even offer us water upon entry to the store but did offer it to the other customers. I will ensure this is taken care of at higher level through any chain needed.