I took my Lexus here to fix damage to the roof/windshield. It took over 7 weeks to fix! Any other shop would have taken 2-3 weeks max. During this time I called multiple times for updates on when it was going to be ready and they were very unresponsive/unprofessional. But that's not the worst part. After it was finally done I was left with the remaining bill for the rental car I got. Because my auto insurance policy only covered 30 days of rental car coverage and it took 51 days to get fixed, I was stuck with a bill of several hundred dollars from Enterprise. Darcars made excuses that it was not their fault that it took so long (except it was) and the director refused to cover the remaining part of the rental car bill despite that being the right thing to do. Extremely disappointed about the whole experience. Please do yourself a favor and find another place to fix your car. You don't deserve the headache of dealing with this shop. read more

Darcars collision that deals with State Farm. Awful and annoying. They are making it seem like it's such an inconvenience for them that I'm there. I got my car done in two days when they told me it would only take a day. The most annoying part was me asking for an estimate of how many days it would take and the woman wouldn't tell me! If it was gonna be a long time I needed to rent s car! AND I brought my car in two weeks prior for the woman to order my part and paint it so when I came back they would just put it on. The company lacked communication amongst themselves which resulted in me calling, bugging and wondering. WHICH could have been prevented with a simple "it may take two or three days." Then when I got the car she had the audacity to say sorry after giving me so much attitude on the phone... Acting as if I was bothering her when I needed to know when my car would be done.. Smh. Getting irritated all over again. IF YOU HAVE STATE FARM INSURANCE AND HAVE THE OPTION TO CHOOSE WHICH SHOP TO GET YOUR CAR REPAIRED-- do not come here. My car is 10 years old.. My white is long longer white white.. My new piece is bright white.. Doesn't match at all. I didn't even want to complain or ask.. I just wanted to get out of there. And I paid a 250$ deductible. read more

The lady greeting me was extremely nice and friendly which is much appreciated on a Monday morning. My only question is - if you make a reservation/appointment at 7:30am why are the insurance adjustors arriving at 8?! I mean it's Monday morning most people make appointments for a reason... The fact that I am leaving after 9am is unacceptable to me. Advice for the other customers don't bother with an appointment prior to 8am - they won't see you until then anyways. read more

My Lexus was damaged in a collision and I brought it here for repairs. They did a PERFECT job! Can't even tell it was ever damaged.

Worst place to do business with; never again am I taking my car here. There's always delays and excuses. Lack of communication.

Really bad service!! I took my car to be repair was the left door they fix it, but 6 months after the repair my window doesn't work and the door and I call them and they said " sorry it pass to much time we can't do anything about that" really!!!!!!! after they charge me $ 1,300 and then they said we can fix it but you need to pay $300 " I will never going to take another car o recommend to someone they do a terrible job!! read more

DARCARS gets one star only because it is impossible to give them a zero. DO NOT SEND YOUR CAR HERE! After having my car for over a month(!), I got a call saying they were done with it. Then I got a call saying they needed a new axle (because they apparently hadn't figured that out in the month they had it). Then it was "ready" again. Then it wasn't, because it wouldn't align and needed a new wheel. Then, today, it was finally ready! Except it wasn't. Not 5 minutes after driving it off the DARCARS lot, I noticed it was making a weird whirring sound. The sound got louder and higher pitched the faster the car was going. At 50 mph, it sounded like it was going to fall apart. So now I'm out a month's worth of rental car charges, the money paid to DARCARS, the time and trouble, AND I still need to find a reputable shop who will actually *fix* my car. I repeat, DO NOT TRUST DARCARS!!! Go anywhere else. read more

I have dealt with Dar Cars Lexus for over 10 years and when a tree fell on my car I called them and they suggested using Dar Car Collision Center, what a huge mistake. It started out great and I was told that it would be 2-3 weeks to get the car back. I figured it would take a month. After almost 2.5 weeks Christy started calling and saying that the car would be done in 3 days. I called and it was not, I was told 2 more days. It was still not done. Then I called and they said it would be two more days and it was still not done. She then called and said that the door lock would not work on the right said and that they would have the car detailed on saturday and sent to Lexus on Monday. I scheduled to pick the car up tuesday at 9:30 a.m. The door part was not going to be in but I could have Lexus fix it that friday. I arrive there and the car was picked up that morning to be detailed and would be back in 15 minutes. Not one person called me from either location. So I waited on them for an hour and a half and then was taken over to the collision center by Lexus. They never bothered to go over the work with me or look at the car with me but just handed me page 4 of 4 of a document for me to sign, I asked to see the first 3 pages to know what I was signing. I had called to speak to many "managers named Jim, Doug and Mike" I believe it was Doug who came out and told me that they waived my $100 deductible, but didn't offer to do anything about the $140 worth of extra rental car fees not covered by my insurance, it only covered 30 days. My initial extimate was about $5500 and ending up being almost $10,600 almost double. I can't believe that they were that far off. I haven't even driven the car 10 miles since then and am now concerned that they may have not even done a good job. I did notice a big scrape on my dash board and when I turned the heat/air on i had glass chips and dust blow out at me. Glad I waited for that detailing, not. The experience here and at Lexus has now made me question me wanting to do business with Darcar collision and Darcar Lexus at all. They act like I shouldn't be upset but I missed one appointment and pushed back two because of them not being able to make a phone call and wasting my time. Never again. Bob S. read more

I recently took my car in to have the back bumper fixed and got it back yesterday. They made a huge mess in my car. There were dust everywhere. They went through my personal things; everything in my gym bag was dumped out and my gym clothes were all over the place. The broken part was the passenger-side back bumper, and yet they went through every compartment in my car and stole the change I kept in the front compartment. I was in a rush when I brought my car to the shop so I forgot to take the dollars and changes out, and I guess that gave them the right to steal my money? It was just couple dollar bills and some changes I kept in the compartment in case I need to park in the meter. I mean, they already make tons of money from labor, so I don't know why they still feel the need to steal couple dollars. I guess the economy is really that bad that they're so desperately in need of couple dollars. Pathetic and I will never bring my car back there again, even if my insurance company asks me to. read more

I would NEVER EVER recommend this company to anyone in need of collision repair. We have had to return our vehicle over 4 times because of poor workmanship or failure to correct issues. Now, in the most recent saga we have found two more MAJOR issues that have surfaced due to FAILURE to do quality work. So we now must endure the drama of having to return to have the issues corrected and wonder if they will ever be fully performed professionally. RUN, RUN!!! DO NOT USE THIS COMPANY!!!! YOU WILL BE SORRY IF YOU DO!!!!!!!! read more

All I can say is I'm still waiting to get an estimate and it's 3 days later. ???? read more

I had to get my car repaired after getting rear-ended last week. Geico recommended Darcars and my appointment was set up by them. When I read the reviews on Yelp, I almost called them back to cancel. But I decided to take a leap of faith, and I'm glad I did. My appointment was for 10:30am on 8/15/11. I was out of there by 11am, after meeting with the Darcars Rep (Erik), and the Geico Rep (Alex), and getting a loaner from Enterprise, which is onsite, where Johnnie gave me an upgraded car from what Geico was paying for. Since the damage was minor, I was promised the car today. The car was ready early in the day and the pickup was quick and painless. They washed my car and cleaned/vacuumed the interior! Oh yea, the repair was done well, also. Overall, it was a very good experience. read more

Being struck in DC with driver side damage, resulting in a complete shift of the entire front end and engine compartment, Geico alerted us that DARCARS Silver Spring was the only Geico Collision Repair Shop in the area that could handle this type of damage. We brought it in, and the trouble begins...not in perfect working order. After waiting an hour and a half for our rental, we discovered that although the reservation was made online, and thus, the name digitally input by us- they had the wrong last name in their system, after we inquired MULTIPLE times about the wait, the rental, etc. We had plans that day, and it decidedly interrupted all of them. When the car was FINALLY returned after nearly 3 weeks (they called again and again- "this part isn't in", "we're backed up", "Still some work to do"... B.S. , it was The hood needed to be completely replaced, as did a light assembly. The hood did not latch, raising the potential risk for it flying up while driving. A Serious Safety Risk. Then we discover on an unusally warm day, that the A/C they replaced did not operate. They failed to put Freon, the active chemical that allows it to work, in. It gets better. Turns out they had to also replace the hood latch, and realign the hood, while at first claiming "we didn't work on the A/C", yet the autobody worker came thru the door just at the right time, and negated it by saying "Boss, we replaced the entire compressor. Let's have a look." Seems like a lot? There's more! Bringing it BACK for a window issue that it had been brought into a YEAR before to get it looked at thru warranty dept.- well, same issue, but now warranty is expired. They "jimmied" it up. While the Service Dept. said initially it was a failed window motor- never replaced or worked on. First time I brought it in, I was there an hour and half. this time, 3 hours. They claimed it never had a warranty- Although the Extended Warranty Protection was bought and paid for. Luckily, the paperwork is always kept in the car. I provided such- they said "we'll have to get back to you". THEY NEVER DID. While they were "looking into the warranty validity", they inspected the car, and "found" nearly $2,000 worth of "repairs" that needed to be done "critically". Two of them are the battery, while located on the driver's side (of impact), should have been replaced during collision repair, as it is common practice being that it contains Hydrochloric Acid. The "side marker" lights did not work. Naturally, I went to inspect the vehicle, myself. First things when lights don't work is check wiring, bulbs, then fuses. ANOTHER problem: Couldn't access the fuse box, Because the damned Battery's mounts were ON TOP OF the lid of the fuse box, preventing its removal with considerable force. The woman at Service witnessed this, as did the Director of Collision Repair for Geico DARCARS. Nothing was done. Now, months later, we are bringing our grievances to GEICO again, and have an appt. Tomorrow. Hopefully THIS time, they will pay attention to Detail, and INSPECT the vehicle thoroughly before sending it back to its owner!!! I have diligently told everyone who asks how'd the repairs go, and unfortunately, many Military Police have also witnessed the hood, lights and Battery/Fuse box issues, upon routine checkpoint vehicle inspections. They too, are boggled by the shoddy work. Especially since Geico was already charged $4,700.00 fir the "repairs". No Stars. None Earned. Very unprofessional and I will continue spreading the word, to help prevent family, friends and collegues from goin through the anguish and frustration we've experienced. read more

I read all of the terrible reviews this place had and was VERY skeptical about taking my BRAND NEW car their instead of to the dealership to get it fixed, but I needed it fixed right away and was going through the other persons insurance so I stuck with this place. As soon as I got there everyone was very welcoming and I was helped by the Geico insurance adjuster right away. The made the estimate on my car immediately and told me it would be done possibly that day, Friday (damage was to the rear bumper only), if not then by Monday. I got a call around 1pm that same stating there was something else wrong with the bumper and it needed a new part so I could expect it to be ready Monday. They were true to their word and called Mon afternoon. The car was ready to go when I got there and in perfect condition. I have no complaints about this place, they could not have been more professional and helpful. read more

I'd prefer to give ZERO stars for ZERO service and ZERO communication skills. Darcars is on the GEICO list. The GEICO adjustor in Chevy Chase, who authorized the repair, said its list has high-volume places that do the work quickly. FALSE. Go someplace else. Recommend King Street Auto Body - see below. We called Darcars Friday. Darcars said not to bring it in that day, but Monday anytime would be fine. We offered to bring it in Friday so they could see it and then take it home, so they could order the part for the following week, but they said to wait, Monday would be fine. Monday, we arrived at 10:45 a.m. Yes, they would accept the car - but guess what? They wouldn't be able to even look at it until the following week. Did they know that when we called Friday? I'm guessing yes. A total contrast: that same Friday, we had also called King Street Auto Service, which had done work for us once before. King Street TOLD us that it would be a week before they could start. They have a solid four stars on Yelp, in contrast to Darcars' 1.5 stars . That's where we're going. http://www.yelp.com/biz/king-street-auto-body-silver-spring I'm asking GEICO to drop Darcars and put King Street back on its list. It makes GEICO look bad when they recommend places that don't communicate - and that have rotten Yelp service ratings, too. I wish I had checked Yelp before making any calls. Also, a while back we looked at new cars at the related Darcars on Cherry Hill Road. It was an awful, high-pressure experience. I'll never try Darcars again for anything. PS. This Washington Post article raises questions for me about whether the men in the Darcars' Darvish family know how to respect strong women, like their sister. https://www.washingtonpost.com/lifestyle/style/the-good-daughter-tammy-darvish-and-the-darcars-family-drama/2015/04/01/70bb0834-d158-11e4-a62f-ee745911a4ff_story.html read more

I must say that I was really impressed with repairs done to my car. The darcars guy was extremely friendly and knowledgeable about the repair process. At first i was leery of him because of his tattoos and piercings but his service was great. He called me every other day with a update and to top it all off near the end of the repairs he told me he wasn't happy with the fittment of the bumper and got me a oem bumper for my car. I had a great experience considering I was in a collision. I am actually have them do some repair to my other car. read more

This is my second visit. I brought my car to this location in last couple months. Compare to my first visit I can tell there are huge improvements on costumer service and work they have done during my car repair process. They informed me all repair steps by texting and calling. My car was ready even before estimate repair time. When I come to pick my car I can tell they did great job on it. It was very clean. Thanks for all of you. read more

This is by far the best Collision Center I've been too, wonderful service from start to finish. I highly recommend this location. You will be very satisfied, like I was. read more

Horrible place! I wished I saw these reviews before coming! They stole all my change! The manager was some Indian guy that was not even professional. He said he can't keep track of which tech is stealing in the back. Well hello?! Install cameras. Don't go there, it will make your life miserable! read more

I took my car here at the end of March of 2014 due to a rear end collision. I must say this was the worst experience I ever had with an auto body shop referred to me by my insurance company. All they had to do was fix my rear bumper. When I received the car back the bumper looked fine until about a day or so later and it had started to come off. I immediately took my car back after contacting my insurance company. The guy who initially helped me, Don, took one look at my car and told me that I must have gotten hit and that Camry's rear bumpers always look like it's coming off. Really?! Either I got hit or that is how the car is made, it cannot be both!!!! Anyway, he takes the car back and 10 minutes later brings my Camry back around and explains that the technician had missed one of the pins so the bumper was not secured properly. Three days later , the bumper begins to fall off again!!! This time it is wearing on the paint! I call my insurance adjuster and she calls Don. He tells her that he is busy for the rest of the week but that I can bring the car in anytime the next week. I wait until my day off and bring in my car with the SAME issue. He proceeds to tell me that my car has definitely been hit and Camry's bumpers always look like this. To prove his point, he shows me a TOTALED Camry! Really??!!! I tell him that I am taking my vehicle someplace else. I have no time to be accused of trying to get over. He then tells me that he will bring an adjuster out to see. The adjust agrees with ME almost immediately. The bumper is defective. Irritated he explains that he will order another bumper and will inform me when it is in. 7 days later still no call. I am calling today to see if it is in or if he even ordered it. His customer service sucks! And apparently this shop does not know how to fix cars or treat their customers! I refuse to EVER do business here again! read more

They are one of the worst places to fix your car at. I brought my car (2017 Toyota 86) to them to fix the rear end and the trunk. They called me saying it is fixed. When I checked the car, I found that the trunk was not working (does not close), the tail light has paints on it, they forget to put the battery cover back and the trunk has water leak. I had to return the car for another day to fix the issue. Now, I found out the car is missing the trunk top cover too. They have very poor service skills and interest in working with customers. One of the worst experiences I have ever had. read more

Summary: Absolutely horrible. Listen to these reviews and stay as far away as possible from this business. If I could give zero stars, I would. They are absolutely INCOMPETENT, irresponsible, dishonest workers from the general manager Mark to the rude customer relations representative Jamie Dobson. In short, they took 2 weeks to fix my car (left sided collision) and then returned the car with a blown out left speaker (near left sided collision site) and stated it was "time for a new speaker due to long term exposure to distortion." The car has 48,000 miles on it- there was no "long term" distortion. They refused to take any responsibility for the damages they caused while in the shop and just gave me an estimate of $2,000 to fix the damages that they caused. I dropped my car off at this location to fix an extremely small dent from a low impact collision. They informed me it would take 4 days, but it actually took 2 weeks. Everyday, I called multiple times a day for an update, and ultimately, insurance paperwork was the issue that kept the my car in the shop for an entire 2 weeks. Although I am not blaming Darcars Collision Center entirely for the delay only, they were not proactive about getting the paperwork in to the insurance company until many days after I complained. My car literally just sat in their parking lot for days on end because their workers weren't proactive about getting the paperwork through. Being on a rental car for 2 weeks was the least of my problems with Darcars Collisions Center. It only got worse. After 2 weeks (finally), I pick up my car and immediately notice that 1) my radio is on a random rap music station, 2) there is a horrid smell of burning rubber or such in the car, 3) the AC is blasting in the car during the wintertime, and 4) there was a clicking noise every time you changed the radio station or pressed any buttons on the radio. I drove maybe half a mile before I immediately turned around back to the collision center. They take a look and see that the left speaker literally burnt out and was causing all the problems, including the clicking noise and the foul smell. My car has 48,000 miles on it. It is a relatively new car that really isn't driven too much. I put all the clues together- the AC was blasting because one of the technicians realized they burnt out a speaker while listening to a rap station and was using the AC to air out the car to get rid of the smell. Mark, the general manager, was extremely difficult to work with from the beginning. He doesn't know a thing about customer service. He denied that it was their fault from the beginning and gave complete BS excuses like "maybe one of the technicians were cleaning the inside of your car and accidentally turned the knob of the AC unit to high" and "our technicians are not allowed to listen to any music in the cars that they work on." If his excuses were true, why did my car return dustier than it was was and why was it on a rap station that I do not listen to? He completely lied to my face to give my any BS excuse- auto shops listen to the radio while working on cars. Let's be serious. While working on dent (left side), they probably did something with the wiring to cause the CLOSEST left speaker to burn out. Any respectable collision center would properly address the problem and assess the situation accordingly instead of denying from the beginning. Any respectable collision center would willingly diagnose the cause of the damage THEY CAUSED, especially because the damaged happened within the 2 weeks that the car was in their hands. Instead, the "customer relations" representative Jamie Dobson (very rude) repeated stated that they were "doing me a favor" as a "good will gesture" by looking at the damage that THEY caused. She kept reminding me that they were saving me money by even looking at the damage they caused because I would have to pay a $65 diagnostic fee anywhere else to have someone look at it. You would think that since they are "Darcars TOYOTA collision center," they would have a TOYOTA certified technician come in and look at the car. WRONG. They used a third party company called "Replace My Stuff, Inc." to look at the car! So, if you were planning to take your car to this center because you "trust" them since they're affiliated with Toyota and have Toyota certified technicians, you can throw that out the window because they are allowed to use third party companies. The guy from Replace My Stuff looked at the car and wrote a short, BS report that literally said nothing. It was laughable. He said the left speaker burn out "due to long term exposure to distortion." Again, if you have a relatively new car with 48,000 miles on it, the left speaker should not burn out spontaneously while your car is at an auto shop for 2 weeks while the workers use your radio. Slow, disorganized, inefficient, rude, and completely incompetent. If you don't want your car to return with more damages, stay away!! read more

If you get into an accident and geico tells you to take it there scream into the phone loudly and tell them to find somewhere else. First off it took them over a week to assess damages, then 3 weeks to fix it and it was cosmetic damage in the front. Got a call late Friday saying I need to pick it up Monday. When I get there Monday the car is missing a part which they ordered and have yet to get back to me over a week later. They also refused to give me the parts list they used for the car and the invoice. next the tire is flat when they bring the car out, they have pictures proving the tire was not flat when it was brought it, and the geico people there refuse to help you, because they work for darcars instead of the insurance company. They refused to pay for the tire, then got home and realized they stole all of my change, like less then a dollar, Andy old iPhone in the glove compartment. So On top of a claim for the accident I had to start a clam for the auto repair shop. Worst car experience I have ever had. Since they made me come before 1 on Monday for absolutely no reason I'm sitting there in my full military uniform trying to tell them my tire didn't have a hole, my iPhone was in the glove compartment and why my car wasn't finished when they made me pick it up. Least respect I've ever received in uniform and I told my command to ban it from the list of approved car shops, so hopefully no military personnel have to have their stuff stolen and ripped off, and hopefully no one reading this does either. They are so bad they have an automated response for everyone who makes review that says sorry we suck at our jobs but email me. read more

Repair took 3 days longer than original estimate, communications were poor during the process. When the car was returned, the repair was done incorrectly, and items were stolen from the car. They refused to take responsibility for the stolen items (as one might expect). While they offered to repair their original mistake, I didn't feel comfortable returning to a place with such a poor track record. read more

Worst service ever! Came in for an ESTIMATE ONLY. I was told to leave my car for them to prepare the estimate. I left my car and went back to work - still did not hear back from them. I figured maybe they needed another day, so I waited the next day and still did not hear back. Finally, another day goes by and I decide to call and check in. My estimate was still not done! So I said I would stop by to pick up my car and take it elsewhere. I came in and the woman helping me said I needed to come back on Monday because the bumper to my car was off and that the technician wouldn't be in until Monday. If I dropped my car off on Wednesday, why is it taking this long JUST FOR AN ESTIMATE?! Why do I need to wait to get my car back?! So I came in that Saturday and spoke to a gentleman who was nice enough to have another technician place the bumper back on my car. However, when leaving the lot, my car was TAPED. The headlights and bumper were all taped on. And I could not drive past 40mph without the car making noise. I have no idea what these people did to the car but it was in worse condition than when I brought it in. It was a mission to get the car to another bodyshop, however, I'm so happy I did. Now that I have seen the reviews of this place I'm so glad I didn't leave my car with Darcars. read more

I had a damaged mirror on a Toyota. Brian Jones there had helped my Mom & at 86 she clearly remembers how good he was working with her. For me having a boo boo with my Mom's car, he arranged for a technician to evaluate and who solved the problem for a nominal sum. I'm sure at a dealer they would have nailed me for mega bucks i.e. a new mirror. I so appreciate honesty and helpfulness! Thanks soooo much. read more

Had a minor fender bender and was referred by GEICO Xpress. Everything was 1st rate(as have been all my repairs involving GEICO): the GEICO and Darcars reps I dealt with, Enterprise rental, courtesy of GEICO, speed of repair(2 days), notification to pick up my car and the quality of the work(as well as washing my car, cleaning the inside and the tires. My experience was completely at odds with the prior 5 reviews. read more

Got rear ended and brought my car here. I have progressive insurance and within a week my car was ready and like brand new. Mike was great!!

I dont know what happened to the other customers...but I guess I got lucky.. I recently brought in my husbands car because I hit a deer.. The staff from this facility were very friendly and nice..John particularly answered all my questions. The girls up front were very helpful as well since I call them almost everyday for other stuff. All in all, the car came out looking brand new--freshly cleaned and very satisfied with the work.. I guess not too many people write reviews unless otherwise they had a bad experience. In my case its the other way around. Great customer service! Keep up the good work guys! read more

Just had some body work done on my Town and Country. I was really impressed by how both the Geico claims adjuster and Darcars estimator came out to greet me and go over the damage on the van. They took care of my paperwork very quickly, since I scheduled an appointment with Geico ahead of time, I was able to drop of my vehicle and drive off in my rental car in under 30 minutes. They called me later that afternoon to go over the estimate, and explain my claims process. Geico paid Darcars directly for the work done, I only had to pay my deductible. Darcars estimated that the car would be done by Weds. The car was actually done a day sooner. The counter people were friendly and courteous. The manager came out and walked around the vehicle with me to inspect the work. They did a great job on my bumper and tail light, just like new. The paint and body work were perfect. I was able to pick up my vehicle in under 20 minutes and was on my way. The entire team at Darcars was helpful, courteous, and made my vehicle repair go smoothly and quickly. I'm a very happy customer read more

Darcars with Geico and Enterprise. Had an estimate for a dented bumper on a Wednesday and they promised to get the part in by next Wednesday when I left my car and was promised next day, Thursday, to pick up my car. I did not get my car back until the following Monday. I told the Enterprise agent that I do not need any insurance and I provided my Geico Policy #. We went around the I showed him all imperfections on the Passat. I initialized and did not realized that I bought insurance and had to pay $133.66. If I knew that I bought insurance, I would not have gone around the car itemizing all imperfections. read more

I took my 2013 Toyota Sienna to the shop to repair the right sliding door and what. they called the dog leg . The estimator did the estimate and we met with Mark Gossage the Body shop Director as to whether the job could be done in two days. He felt it could and we should be able to get the van back on Friday by 530pm . Well we received several calls on the progress of the repair and confirmed the 530 pm pick-up time. When we picked it up the repair was perfect .It looked as good as new , the paint match was dead on and we couldn't have been happier. Its a shame that people that are very pleased with their repairs won't take the time to give a review. This is a first class shop with a friendly staff and I would highly recommend them even if they drive something other than a Toyota. read more

Darcars is the worst body shop in the area. If your insurance company recommends taking it there, and they probably will, fight like crazy to get them to let you pick somewhere else. They WILL foul up your car. I have taken my car there twice and both times i had problems. The second time, they fouled up a mirror replacement by ordering an after market part which didn't have the right parts. This place sucks. read more

i cannot give a negative star but this place needs to get out of business. Never in your worse dream take your car there. I have paid a fortune and yet it looks like a job done by a 1 yr old kid.they took my car 3 times and still cannot fix the bumper. everyone in the bumper/fender bender business gives you lifetime warranty but they are number 1 frauds in this business where they will take your money and still not give you original toyota bumpers and also they will blame you if your bumper comes off in 2 weeks time after they fix it. they simply don't know how to fix stuff and has horrible customer service. They know how to take your money and waste your time. they are well known for that. I read all the below reviews but still took our car there thinking we will be proven wrong but we are taken for a ride and you guys dont fall for it.all the reviews reflect the right picture of their inferior, shady business practice. read more

Ok, So let me tell you about my exprience with this company. Our Yukon was broken into and taken to them to repair the rear passenger window that was broken out. The truck was there for approximatley 3 weeks. No problem with the time frame or the quality of work that was done. The problem is that someone took our newer viper key fob and replaced it with a nasty old one that keeps going off for no reason. I contacted the Geico rep to inform him of it. He immediatley became defensive stating that it must have been the tow truck driver because no one who works there would do such a thing! He went on to say that he knows what type of car alarm system that EACH and EVERY employee has! doubt that...especially since this is suppose to be the largest body shop on the east coast! I a have already contacted Geico and am in the process of writing a letter to the General Mgr of that shop. I am sure that nothing will become of it since no one in their shop would do suchs a thing! Mark your stuff read more

So where to begin with this place!!! I was rear ended on 1/27/16 and didn't get my car back till 3/10/16 someone please try and explain that one to me??!! Why did it take 44 days for my car to get fixed you ask? I asked the same question over and over every time I called to find out the status on my car. I was told it would be done by this date then this date and so on. The fact that it took my car this long I would expect to receive it without any issues right? Nope that was a lie when I got there to finally pick up my car I was giving the key and that was it no one came out with me to show me or explain to me what was done. You would think that was how it works right I mean come on I'm a customer and they had my car for 44 days!!! wouldn't you want to explain to me why they kept my car for such a long time when it was the rear of the car and not the front where the engine is that had the impact. So after I did my own check of the car I noticed that there were still scratch marks on the walls and that the cover of the truck was all cut up and to make things even worst there was a scratch in the front bumper that was not there before the accident!!! I walk back in and ask for someone to come out so that I could point these things out to them. Once the gentle man comes out I start to tell him my findings and he was like oh ok we only fix what your insurance tells us to fix so let me get someone out here to look as well. Ok so here comes my insurance guy and shows me pictures of my car the day that the car was brought in and it shows that the scratch on the front bumper was there when it was brought in. I told him look all I know is that I didn't do it so it had to either be the tow truck of someone who moved the car before the pictures were taken. They told me that they could ask the tow truck company if they did it come one!!! you are telling me that a tow company with say YES we did that to her car!!!??? what world do you live in??? Well no one wants to fix it nor take blame. What they did do was take it to the back and try and cover a little of what the scratch looked like but it didn't fix the problem. My advice here is if you leave you car at any collision center take pictures of your car before you leave it. Now for the cut up cover for my trunk I'm still waiting on the replacement that they have ordered which was caused by the accident. There is really a lot more I could add to this review but I think you all get my point by now. I don't recommend this place to anyone! Just thinking about what I have been put through by this place makes my blood boil!!! read more

I had the same damage as before in 2015 which is the front bumper but I went to Ourisman and they were finished in 10 days' time and didn't have to go back for stupid things such as the dent in the grill, VW emblem and side of the grill were loose, and the windshield fluid wasn't spraying correctly, hell I mentioned the right side of the bumper was loose and when the supervisor tried to fix it, it fell lol. This was my first time going to Darcars because Geico recommended it. Never again. I put my car in there at the end of June. All seemed fine with the constant txt message on the status of my vehicle. Went 3-4 days without any txt message about the status of my car so I called and seems like someone got let go so that explains the absence of communication, which still kept going on so I called every time. Even the customer service desk people knew me because of the constant calling. Eventually took a month to finish my car including ordering a new grill. I mentioned why there is a dent on the grill when its "new" lol so it got reordered. They were cool with fixing anything that looked off but you have to mention it otherwise they won't bother with it. Don't know why they don't double check their work before its finished, common sense is lacking a bit. Only problem I had here was their version of a finished product. This meant constant revisiting after noticing different things off here and there, also the time it took to "finish" my car. Why go to a collision center that doesn't double check their work and takes twice as long compared to other collision centers. Next time I'll check the reviews before selecting blindly. You live and learn. read more

I was recently in a 7-car accident, I was stopped but was hit from behind and pushed into the car in front of me so I had front and rear damage. I have Geico insurance and took my car to Darcars Collision Center on Tech Road in Silver Spring because I had been there before and had been very pleased. This time was no different. The Geico rep (Kevin) was right on time and very friendly. Jon, the Darcars rep was also on time and very friendly. It took them about 15 minutes to look at my car and do the paperwork. Enterprise Rental is at the same location and I was able to pick up a great rental car from Johnnie in about 15 minutes and I was on my way to work. I needed a new front bumper and repair work on the read bumper. I brought my car in on Wednesday morning and it was ready the next day. They did a FANTASTIC job on my car, it looks like a new car though it is 8 years old. Darcars Collision not only did a great job repairing my car but it was aparkling clean, they had washed it, even my tires were shining - I am thrilled. I would highly recommend Darcars Collision on Tech Road in Silver Spring and Geico and Enterprise, they are a great team. read more

I needed repairs to front and rear bumpers and a few misc. other parts. I purchased the vehicle from DARCARS 355 Toyota (next door) and they maintain it so I figured the DARCARS collision center would be best. Had I seen some of the other reviews I would likely have been scared away but as it turned out I am very pleased with the outcome: the work looks good, paint color is a good match and the slightly-off headlight alignment was well corrected. My one significant criticism is that there was no proactive communication of status -- I was always the one to have to call to find out if the work was done, when the car would be ready, which eventually led to my asking to talk to a manager. Both the manager and service advisor handled the situation very professionally and exceeded my expectations by their response (I understand they may have been left short-handed recently by the death of an employee). For those counting pennies, I had left a small amount of change and Bluetooth headset in the car and nothing was taken (still, best not to leave stuff really). The vehicle and had been washed and I think vacuumed. When things don't go quite as expected a dirt-bag company will argue and leave you hanging whereas a responsible company will acknowledge your concern and work to deliver a positive outcome. DARCARS came through with 4 stars on that point. Would I use them again? Yes. read more