I haven't even picked up my car yet, but I know it's gonna look great because these guys are professional and they do a wonderful job. My problem is not that big for my car. Let's not talk about my own issues here and they are almost finished and they've only had it for two days. read more

Buyer Beware - My Experience with Kenwood in Frederick (Tesla Model Y Repair) I had my Tesla Model Y repaired by Kenwood in Frederick after the liftgate was replaced, and I am extremely disappointed with the quality of the repair. After getting the vehicle back, I immediately noticed large panel gaps and poor alignment around the newly installed liftgate. The gaps are clearly visible in the attached photos. I also had the vehicle looked at by Tesla and another Tesla-certified collision center, and both indicated that the alignment is not within expectations. When I brought my concerns to Matt at Kenwood, he initially told me he didn't see any problem with the gaps. Later, he said he would speak with the shop director. Shortly afterward, I received a text stating that the director had declined to perform any additional repairs and that I would need to handle the issue on my own. I find this response completely unacceptable, especially after paying for what should have been a proper repair. As a customer, I expected the vehicle to be restored to factory-quality fit and finish, not returned with obvious alignment issues. I am currently exploring my legal options regarding this matter. If anyone else has had similar experiences with Kenwood in Frederick, particularly involving Tesla repairs or bodywork quality, I'd appreciate hearing from you. The attached photos show the alignment concerns that remain after the repair. read more

5 star excellence in every category. Friendly & professional check in. Excellent communication. I was updated often on estimated completion. Beautiful work on my car completed 4 days early. I would highly recommend this shop to everyone. read more

Due to a series of unfortunate events, I had to use these guys on three separate occasions in the last couple months under three different insurances. They're like my BFFs now. For a repair that did a beautiful job, detailed the car before they giving it back and seemed really happy to be doing their job. One time I had to pick up a car late on a Friday and the music was cranked up and everyone in the Body Shop was dancing one day we're cleaning up. That's kind of energy. I want around my vehicles. read more

RIPPED OFF! Manager lied to my face about repair payments for vehicle I was picking up. In good faith I paid out of pocket additionally, pending follow up with insurance. Discovered payment was made actually already made prior to scheduling appointment. Provided digital record to manager and was told money would be refunded. It was not. Until I contacted home office. Stay away from this SCAM read more

I went here to get body work after someone ran into me about a year ago. The work was good but they left a sticky black film on my car that is still there a year later which is unacceptable. They had my car for almost two weeks and I picked it up after night shift. I was too tired to say anything and I thought it would just come off easily but that's not the case. It's just a shame really. read more

They are a preferred provider by USAA. While they seem a bit expensive, my car was hit twice, so in both cases, the other driver"s insurance had to pay. Both times they did a wonderful job. I have also posted about how great they were on my Facebook page. I can't tell the difference from before either accident! In this instance, they really were the only light at the end of the tunnel. I can't say the same for the Germantown branch of the rental company! I would DEFINITELY recommend Kenwood Autobody for repairs after an accident! read more

took 3 extra weeks to fix a problem with the paint that they did no communication customer service is trash they have new employees every other day manager and ownership don't have a clue read more

Always a pleasure bringing one of my vehicles in to get repairs. Even if it's only to install two little plugs in my console. Thank you, Johnathan and the tech guy! (Bethesda). John M. read more

Sadly, my first visit was too good to be true. I will probably not be going back. I confirmed that on my scheduled date that they would start on it immediately. This was under insurance but we didn't have a rental as we had another vehicle. At the time, I was told it would be about a week or so for the repairs as it wasn't a huge job. At the end of 7 days I called to get a status and was told they were behind schedule. I told them no problem as I understand. Another week went by and I hadn't heard anything and checked and was told the same thing and that they were getting ready to start on it. Now I was irritated as we didn't have to be sharing a car for two weeks. Why make an appointment? At the end of the third week I checked and was told that it was almost ready to go into paint. Now I was pissed and mentioned this to a friend who owns a body shop quite a ways away. He told me that when it is an insurance thing, they have to get the jobs done quickly for those with rentals. Since mine didn't have a rental, it wouldn't affect their numbers with the insurance company so they could easily keep bumping me. I called after 4 weeks and was told they were close and it would be done at the end of the following week. I got mad and told them we were going out of town the following Wednesday and needed the car. They told me that they would do their best. I did get the car Wednesday and noticed the paint matched but didn't look great. Mind you this car was almost brand new. I was told it needed to be buffed out and to bring it back. I got it home, took our trip and when I got back, we noticed they missed a dent on the trunk lid as well. I decided I wasn't taking it back as we now are a one car family as I work from home and cannot wait a month for this shop to try and fix it. Very sad as I was hopeful we finally found a good shop. read more

These people are awesome from the moment you walk into the moment you walk out . Made my life very easy took care of everything got my car back quickly and perfectly done . My family's been going here forever and they recommended me to go . They are number one in my book ! Jessica at the front desk took me through the whole process and explained everything to me and Malik the main guy in the back taking care of cars and body work took a look at my car and reassured me that he would would take good care of my car and I would be happy . I was more than happy their job is above and beyond and my car looks absolutely fantastic not a scratch not a dent not a nothing perfect. Thank you Kenwood Auto Body for your Expeditions and wonderful work . A very very satisfied customer read more

Worst experience ever, take more then 10 extra days to fix it and then fix it wrong. No respect for the costumer

Please don't take your vehicle to this place, ugly management, take forever to fix it. I have to pay more then 10 extra days on the rental vehicle and then they fix the vehicle wrong. read more

when I pick up my car the odometer reading it had 180 miles more then when I dropped off. don't know what they're doing with the car. second tai lamp and seal not where it suppose be and inside the panel of tailgate is loose 3 weeks of waiting wha I getting was a rushed lousy job . read more

The General Manager of all the branches & director of Out Of Pocket repairs are worthless assholes. Had my car there for two weeks. It wasn't perfect when I saw it. The painter does good work but is extremely sloppy. There was orange peel everywhere & overspray on my top C- pillar & right rear passenger door. The overspray got worse as it spread to my trunk. Bringing up the flaws to the director was like pulling teeth. He was rude, dismissive & would interrupt me, like me speaking on the terrible job I see in front of me got on his nerves. The painter had the same repugnant disrespectfull attitude, just like the blowhard joke of the body shop manager. All of their passive aggressive demenaors, constant gaslighting & manipulative speak they were doing to spin my words around was insufferable & unprofessional. Talking to such horrible people who present themselves in a repulsive manner, especially after spending a lot of money will make anyone sick to their fucking stomach. The quality has gone down & this body shop has lowered itself to a pathetic joke. I wouldn't even bring a salvaged titled car to this egregious place. The only thing great are the kind receptionist at the front desk. Go elsewhere. The high amounts of unprofessional idiotic stupidity will raise your blood pressure. read more

I've only been to a few body shops and most of them pump out repairs without paying attention to the work. Ken wood is not the place that I described. I'm amazed by the clear communication about my repair to the quality work! They really care about their work and they care about their customer! I will suggest this shop to my family and friends if/when they need it! #YelpMDburbs read more

I highly recommend Kenwood auto body shop. I had an accident a few weeks ago or somebody clipped my driver's side mirror. Car insurance deductible is $250 through USAA, but the gentleman that helped me out his name is Denny went out of his way and took the time to find me a used mirror for my 2003 Honda Accord coupe EX that was under the deductible and was reasonable for out-of-pocket. I was very impressed so much. Unfortunately I got into another accident two weeks later. I told USAA that I wanted to take my car back to Kenwood auto body shop they cut me a check and hopefully this week I will be returning the vehicle for some much-needed repairs. And gave me a very reasonable estimate of the cost of repairs. read more

Kenwood Auto Body - Before and After - Body Shops Near Me - Germantown, Maryland

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Outstanding: major repair (car badly mashed someone running a red light) or vy minor(parking lot jerk left large blue paint swash on fender), they do great work, promptly and completely. And are really nice guys & gals. read more

This place gets it. Sure, No one wants to do have to do business with them, but when an accident happens, trust me go see them. They are respectful, honest, reliable and their quality is incredible. I just had my daughters Jeep fixed and Danny made it pleasant and restored it to showroom quality. Even though, I hope I never have to see them again :) but if I do, I am confident they will take of me.... read more

I have no issues because denny there provided exceptional service and listened to us about any issues on car

This was a great experience! All employees are friendly and helpful. They do awesome work. They are honest, reliable and the work is done in a timely manner! I definitely recommend going there for all you car repairs. read more

I had extensive damage to the side of my car that needed extensive repairs. This was my second experience working with Kenwood so I knew the job would be done right. supply chain issues were becoming a real nail biter but Kevin, the manager, kept me frequently updated and was reassuring and friendly. I appreciated the transparency of the communication. my car is without a blemish. I'm extremely pleased and would recommend this auto body shop above all others! read more

I was a customer at In and Out Auto body for over 15 years. They not only did great work, but they were easy to deal with. When Kenwood took over, I stayed with them and have had two repairs done. i have no issue with the work done, it looked great. My issue is the customer service failings. i recently had a repair done and some work that we had planned was not done. In addition, a change was made to the original estimate and this work cost approx. 30% more than the estimate. They called me after the fact to let me know that this work was done. When I pointed out the work that wasn't done, they offered an "employee discount" which was essentially $60 off an inflated bill. In addition, I had already left my car there 4 days for a 2 day job and would have to leave it there again. I will not return to Kenwood. They had a chance to correct their errors and failed. I paid out of pocket for this repair so the cost matters. Most of their customers go through insurance so these issues don't matter. However, given the opportunity to act reputably and own up to their mistakes, they failed. read more

They had the car for two and half weeks with an appointment, when I got it back only half the damages were fixed. It was so weird. Then their customer service tried to claim either my husband or I had told them not to fix the whole car. This was untrue and such a bizarre thing to claim. I'm really disappointed because my husband had a good experience with his own car but obviously I won't use them again. read more

Swerved to miss a deer and tore up both rims on the passenger side. Kenwood went above and beyond to get the job done. Eric was in constant contact with me explaining the process. My Jeep looks brand new again!!! read more

I've used these guys for a while but they majorly messed up this time. I brought my tesla model x to get hood and bumper repainted-- simple enough. Well the guy washing it used some kind of brush that scratched the whole thing up. I took it to (Tier 1 auto detailers-- fantastic place btw) to get it looking like it should after a new paint job but Sam the manager only offered my 1/4 the amount to get it fixed as a refund. I even offered to go half and half because I wanted it done right. He was stubborn and basically told me to "have a nice" day, if you know what i mean--Never using them again. As a business owner myself I always take responsibility when I mess up. This was unacceptable. read more

This guy was completely honest with me and didn't try to nickle and dime me. Recommended/suggested how best to save money.

First went to the body shop around the corner from Kenwood that was one of the top-rated shops on Yelp and received an unreasonable estimate. Went to Kenwood a few minutes later and got an estimate that was less than 1/2 of the other estimate (although the prior estimate was kind of ridiculous). William kept me apprised throughout the process and I got the car back in immaculate condition inside and out. My car seriously looks so much better than what I thought possible based on the price, and was spotless inside and out. Kudos to the shop, especially William and his team!!! read more

While I haven't had the services yet, I want to applaud the customer service provided by Rachel. She was courteous and extremely helpful. She helped me get an earlier appointment at a location more convenient! I hope that the work that I will have performed here will be as great as Rachel was! read more

I trust this body shop with any and all repair work on my car. Mike Shannan is a very honest and fair estimator. Arick Conley, general manager, will not let your car out of the shop unless it is in pristine condition. They have a solid reputation with the car insurance companies. Very fair and honest body shop. -Sami read more

I took my car in for repairs to the front bumper and to have my new mirror housings painted. Their prices were very good and their overall work is phenomenal! I had the pleasure of meeting and speaking with Mike. The entire staff was friendly and professional. They really know what they're doing there. I really commend them for their customer service and communication skills. They really know how to treat the customer well. Definitely, I know I will need to get more auto body work done in the future at some point. I'll be bringing my car back there for sure! Definitely 100% would recommend this bodyshop for getting work done! read more

I've used them twice. The first time, a deer ran into the side of my Honda leaving a big dent. After their repair, the car finish looked as good as new. Recently, they fixed my Audi after I foolishly backed into my garage door. Again, the results are excellent. I recommend. read more

I put the car in for repair and 5 days later the car was completed, one day longer than the estimate. This is a family run business that has been in the area for a while and my insurance company recommended them. The work is good, one inch scratch I didn't catch and they were quick to offer to fix it. I never saw it, a friend actually had to get down and closely inspect it. Kenwood is one block from a car rental business, which is a huge saving on my time and energy. The Kenwood office also handled every bit of the insurance paperwork, from beginning to end. I am more than happy to have this company as a favorite of mine. I will definitely use them again if the need arises. read more

Work was don on a 2010 Chevy Malibu LT2 I have dealt with this shop on two occasions. They were recommended by State Farm and they were close to my house. The first visit was to correct damage due to a front end collision. The driver side fender needed repair and painting as well as the headlight. The second was damage to underside of vehicle and rim damage. Several plastic shields had to be replaced. The theme with this shop is sloppy work. On both repairs I rejected them and made them address further issues. This shop is sloppy and does not want to take responsibility for the work that they do. Do not be fooled by all the the awards they have on the wall. For the first visit I had to return the vehicle due to sloppy paint work, over spray, and dimpling on the finished surface. For the second repair I rejected because they did not replace damaged shields on the underside of the vehicle after stating that they would. They also painted parts that were not supposed to be painted. To the credit of the shop they did address the sloppy work by taking the car back thus having me to rent a car again. It was a waste of time that they could not get the work done correctly the first time. On the last repair while cleaning the car getting it ready for pickup they loosened my windshield wipers. While driving one of them flew off the car in the rain causing me to pull off the road and further damage and scrape the bumper that they had just repaired. The shop took the position that it was my fault and wanted to take no responsibility for their careless work. Eric in particular said I was trying to blackmail the shop and called me a liar. Listen there are many shops in the area. Some good and some not. Choose carefully. This shop will get the job done......eventually. It will be guaranteed sloppy and not done with the care that your insurance company and you pay for. If your insurance company recommends Kenwood keep looking. My next shop will have to clean the parts that they painted that the factory does not paint. read more

Avoid this so called approved vendor for the Hartford Insurance Auto Claims... You can expect an appalling statement from them.."I am not even going to get paid for this estimate...Why am I even doing this anyways?!! Based on the fact that their initial estimate was provided and I decided to get the repair from my preferred Auto body shop, I am extremely glad that I did not decide to get repairs done from this shop, given the business ethics and the audacity of their response to the inspection needed by the Hartford Underwriting team!!! read more

I've seen their painters work here and they won't disappoint you. If you hit a deer in northern MOCO this is your place to go

I had two great experiences with Kenwood Auto Body... First, I had a fender bender and broken side view mirror and needed car in four days for a trip that required pulling a trailer. They were flexible with my schedule, ordered parts and 2 days later installed the side view miror within 10 minutes of arrival. I returned a week later and they replaced the bumper within 2 days. My second experience with Kenwood, my passanger side window regulator needed replacing. The local Lincoln dealership told me they couldn't schedule me for 2 weeks! So I called Arick (who has excellent customer service). He told me he would order the part and call me when it came in. He called me the next morning and scheduled me to come in that afternoon. My window was fixed in just over an hour upon arriving! Two weeks sooner than dealer could see me and saved me $200 based on what dealer told me. I will recommend anyone that needs body work done to Kenwood. They do good work and Julie who works the front desk is kind and friendly and Arick provides wonderful service! read more

Had decent service previously, some work had to be redone. Today I brought my car in with a loud grinding from the front wheel. They did not drive the car to hear the sound. They only seemed interested in whether it was warranty work. I politely explained that it was fine if it was not covered and that I was not complaining. This seemed to anger the foreman who pointedly said "We are not a diagnostic shop!" I left not knowing what was wrong with my car and feeling poorly treated as a customer. read more

Did great job on a majorly damaged car. Hit a deer (or the deer hit me) and had nearly $5,000 worth of damage to the front right part of the car. Car was deemed undriveable because headlights were broken and hood was bent and rain could come in. After they fixed it you can't even tell the car was ever in an accident and they guarantee to repair any problems for as long as you own the car. They even finished a day earlier because I needed to use the car for an out-of-state meeting. Great job and super professional read more

Kenwood auto is amazingggg. There customer service, there good personalities, the way they made my car look better then before! Everything. I definetly recommend these guys! They talked to my insurance for me, they called me when my car was ready (way faster then i expected) they just made it so easy. Mark was really helpful and when I went in he immediately stopped what he was doing to not only look at my car but fix a minor issue with the paint right then and there. (I thought i would have to come back to get my car) He was great! They ALL are!!! read more