Quality Excellent Appeal Excellent…read more Service Excellent As a new coastal home-owner, we contacted Shade & Shutter Systems to learn more about what products were available to protect our home. Our call was returned immediately and Paul Craig, owner of the company, provided exceptional detail about the various products and their benefits / drawbacks. We scheduled a site visit; Paul showed up right on time with samples and guided us through the various applications. We selected the VueSafe product. Paul indicated a 2-week lead time... but as Hurricane Sandy approached Paul contacted us on Saturday morning to let us know they had accelerated production and an installer would be on-site that day. The installer, Ed, was prompt, courteous and diligent throughout the installation process. We couldn't be happier. The product is up and already we feel more secure. Many thanks to the entire Shade & Shutter System's team for exceptional customer service and rapid response during an emergency situation.

We are so happy to give a 5 star review to Shade and Shutter Systems Inc. Owning a coastal home…read morefacing north presents special challenges with Cape storms. We selected the electric controlled roll shutter product. From our initial contact with Steve through frequent contact with the project foreman and wonderful installers, the project couldn't have gone better. The local showroom displays all the products to view, and the custom installation looks great. The shutters also seem to be excellent quality. Before the order was sent to the factory, the installers came out to review it to make sure of any special challenges or material that would be required. After installation, which they worked around our schedules, they were careful to explain proper use and maintenance as well. It is obvious that this company takes great pride in their business, and realize that customer service and recommendations mean everything. We are very pleased, and look forward to the shutter protection during storm season.

Ruy Barbosa is high off the charts in professionalism. He was responsive to our questions, and…read moreintuitive about our interests. He communicated with us throughout the project of installing a new Timberteck deck. His crew worked straight on through from start to finish without empty lapses of time. The men are so highly skilled. We continue to be happy with our beautiful deck. Therefore, we asked Ruy to install a Timberteck stair rail at our front doors, which also has withstood the test of time. We'd been concerned that installments like this would compromise the brick, whereby requiring a total rebuild, but a rebuild wasn't necessary. He also advise us on an easy and effective fix to divert water from flowing from the gutter and freezing to ice on those brick steps in winter. Based on the outcome of these projects, and our experience in their progression, we highly recommend this company.

Brutal experience with them back in 2022-2024. Would take weeks and, more than once, even months…read moreto get them to come back and do any work (see screenshots of my text interactions with them -- note the dates). They were supposed to build a new rubber roof. It started leaking on 3 separate occasions (which btw was never fully fixed -- we moved on to different contractors who did address the issues). And like I said, it would take months for them to actually come back and attempt to fix anything. Often they'd come by, look at the damage, then I wouldn't hear from them for multiple weeks. Meanwhile, more damage continues to accrue to the walls and ceilings. The internal fixes they applied for the water damage were just patch jobs. They just plastered and painted over. Meanwhile, the insulation behind the wall was soaked and accrued black mold that we had to address later. Also worth pointing out a major blunder at the beginning of the project (see attached videos and pics). They opened up the roof, and left it open for multiple days without doing any work. Well of course a major rainstorm came by (which was on the weather forecast well in advance). Alll that water poured into the house in the middle of the night setting off fire alarms. It was a nightmare to deal with on my end.

I rarely leave negative reviews, but I feel obligated to warn others about my experience,…read moreespecially my experience with the owner Chris. From start to finish, the customer service was incredibly disappointing. After spending close to $10,000 on a new awning, I expected professional workmanship and accountability. Instead, the fabric was installed with visible bunching above valence. I had to fight tooth and nail to get this rectified - had to contact the corporate Sunesta office because Chris was pushing back about rectifying this. Than replacement fabric was ordered and was installed with stains, including blood, as well as dirt marks. When I pointed this out before the installers left, my concerns were brushed off. Rather than taking responsibility or offering to inspect or clean it, the owner Chris said it was probably from a berry or flower and essentially dismissed. Throughout the process, I felt like my concerns were minimized instead of taken seriously. Every issue I raised was met with excuses rather than solutions. There was never any ownership of mistakes or genuine effort to make things right. I left multiple conversations feeling like I was being told my concerns weren't valid instead of having them addressed professionally. In addition to the stains, the replacement fabric bunches and folds when closing, unlike the original awning, which operated smoothly. I was told the wrinkles would work themselves out, but the rippling and folding are noticeably different from how the original fabric functioned. Instead of acknowledging the possibility of an installation issue, my concerns were repeatedly dismissed. For the amount of money this project cost, I expected professionalism, quality control, and customer service. Instead, I experienced poor communication, dismissive treatment, and a complete lack of accountability. A reputable company should stand behind its work, not make customers feel like they're inconveniencing them for asking legitimate questions. Based on my experience, I would not recommend this company. If something goes wrong, don't expect accountability or a willingness to make it right.

I had a fine experience with scheduling and installation. One year later there have been no…read moreissues. Motor is smooth and quiet. I get compliments on the awning, which makes the deck more usable. Value will depend on how many years of trouble-free use we get.

Great company! Great work! Really appreciated the communication and easy email bill payment.read more

Shawn is awesome. He does high quality work, is punctual and has very reasonable prices. He always…read moreis quick to respond to appointment requests in a very timely manner. We have used his service for 3 years and have never had any issues.

Could not have had a better experience!…read more My wife had some very specific ideas on how to enclose our old porch. We have had other companies give us estimates for the work, and nobody came close to the professionalism & thoroughness that our consultant (Brandon) showed. He was very honest up front, letting us know in advance the amount of work that would be required (and WHY) to give us what we want. The materials aren't cheap, and were by far the best that were presented to us. We got to see exactly what the room would look like with a visual rendering, and what would need to be done to our foundation to be able to withstand the room being installed. Yes, it was pricey, but after seeing what the alternatives in my area are/were, we decided to pull the trigger. Installation was completed well within the estimated lead time they gave us despite our town being notorious for the amount of time it takes to issue building permits. If you're in the NJ/NY area, reach out to the company and ask for Brandon! He will take good care of you!

They came out gave us random prices but never gave us a firm quote. I then looked in BBB and found…read more242 complaints filed against them. Going to pass.

Horrible communicators. They're never opened and they never return their phone calls. I would…read morehighly recommend finding another source for your glass and mirror needs.

Needed replacement glass for a thermal insert. They promised 2 weeks for the glass and it came…read moreright on time. They installed in a couple hours. As a plus, they told me where to buy and how to install latches for my thermal inserts, many of which are broken. This was altogether a very positive experience and I highly recommend Newport Glass.

Definitely not the easiest company to work with. We had the sales rep come out early fall to get a…read morequote. We were told our custom sliding door would be in within 6 weeks. Between the price, quality and lead time we decided to move forward. Weeks went by with little communication, no estimated install date, WE had to call to find out when they were coming out to measure again. It took a total of four months to get this door installed. And when we were finally given a day to install, they called asking if we could move it. The install was fast (within a few hours) and the crew who installed was friendly. While the door itself looks nice, the outside has these patches all around. The door itself is also tricky to open. Not pleased and would not recommend window world.

Had windows and siding installed. After installation we had a few concerns and requested them to…read morecome out and look at it. They said they would, made an appointment and never showed and havent heard from them since. Would not recommend them at all. Time to see a lawyer.