I've been coming to Dewinter Eyecare for years. Even before they moved to this new spacious…read morefacility. I have always found the staff to be helpful, friendly, and efficient. There is a large parking area to the west of the building. Inside you will find a larger spacious seating area. It has some nice amenities, comfortable seats, water dispenser, and fireplace. Most of the staff sit behind a large counter. There eager to say hello and get you checked in. There are plenty of staff to assist with pre-checks, glass fitting, eyeglass repair, and general questions. I have gotten help the last couple of times by Rory who does a great job of with all my exam details. Dr. Dewinter is passionate about providing the best possible eye healthcare. I have always been able to ask questions about the process, the tools, and the results. He is always willing to take time to make sure that I am absolutely comfortable. They might not be the "cheapest" option around, but I feel that for my needs, I get a good value.

Dr Dewinter might not be the most cheerful guy in the world but he knows his trade and took the…read moretime to provide the best prescription I have ever had. At first I thought he was wrong on my axis of rotation for my astigmatism. It was several degrees off what I have always been prescribed. He must have fine tuned it to within a degree. His prescription is perfect! The sales and support staff are another story. The woman who helped me was constantly trying to up-sell additional features to the point that I nearly walked out. It was worse than a car saleswoman trying to force the sale of extended warranty, floor mats, rustproofing, and solid gold trim! When she couldn't up-sell, she was a sour-puss the rest of the encounter. Overall. Best glasses I've ever had.

Terrible service. Terrible professionalism. Staff are not willing to help with insurance.read more

Great selection of frames. I ended up getting the eye exam at this location. The process was…read morethorough and the optometrist communicated well. I ended up getting my frames at the Mequon location because this one was closed on 12/30 (and I wanted to use my insurance) due to Omricon. While the frame selection was smaller at Mequon, the staff was very helpful and I found a pair. They delivered the glasses to this location. There was a mixup in the lab and they returned an empty frame so it took longer than it should have.

Wonderful experience. I was treated with respect from the moment I walked in until the moment I…read moreleft. Painless, easy, and quick. Dr. Hell was anything but! He explained everything thoroughly and he was very detailed about the type of contacts that would probably fit my eyes best. The exiting process was just as good. The front desk explained all of the payments I was to make that day and made me feel comfortable, and that I could trust them all. I have found a new eye doctor.

Had to order a new lens because of a big scratch, and when I went to pick it up they had made an…read moreerror and had the wrong size lens so they had to reorder the lens. When I went to pick it up the second time, IT WAS THE WRONG SIZE AGAIN. Clearly they don't know what they're doing. I understand making a mistake the 1st time but to make the same mistake again is unacceptable let alone not finding the error until they had me drive over there to pick it up. They could have at least checked the lens size before calling me TWICE and telling me the lens was ready to pick up. I will never order glasses there again.

I was amazed after the cataract surgery. Dr. Sanka was reassuring and professional. 3 yrs since…read moresurgery and I rarely need glasses. Before I couldn't see well near or far. Not anymore. Now, I still have 20/20 vision. Thank you Dr Sanka. The best thing I ever did for myself!!

I have billing issues again. Charged more than what was…read moreverbally given me. My bad. Suggest a written quote be provided before any procedure are performed.

Had an appointment 6 weeks ago which went fine. Paid for a contacts fitting at the appointment and…read morewas told contacts would be there in about 2 weeks. After 4 weeks with no communication I stopped in and inquired about them and was told they were never ordered but they would be expedited so I should hear from them very soon. I waited another 2 weeks and had no communication. I called and was told the contacts were there. I asked why there was no communication and I was told Costco never told them they were in (it might be because I was polite when inquiring about delays, but I would think when a service provider mistakenly doesn't give good service they would continually check to make up for it). I will go to my fitting and then look for another eye care facility.

I visited Costco in New Berlin, WI on W. Grange Avenue today…read more I arrived at the Eye Care area of the warehouse 10 minutes early. Inside the room I was provided a short form to fill out. After that - a portion of the eye exam began. Next, the Doctor introduced himself, asked questions, and began his portion of the exam. I was a bit nervous because I do not do well when rushed, or instructions are not clear. I found Dr. Bradley Schuster to be a breath of fresh air. He was clear, calm, very patient, and his remarks during the testing were supportive and calming. He was very thorough. He found a few abnormalities with my eyes and explained the issues, and next steps. My husband was impressed with the Doctor's demeanor, and professionalism. I would personally recommend Dr. Bradley Schuster to anyone, but especially to a person who is not accustomed to getting an eye exam. The quality of his staff, and care was outstanding.

Terrible service! Initial appointment was great! However today I picked up my glasses and the lady…read moreat the desk was rude never had me sit try them on. No adjustment offered. The lady at my Initial visit didn't give me a receipt or my card back but they did call. She told me I could get a warranty when I picked up if I wanted they never offered that option at pickup , granted I had been running around to dance class soccer and swimming probably looked a wreck with three kids but still deserve the best customer care. Have used other locations before and will never go back to this location again just terrble. I will go get my adjustments done elsewhere! Shame on these people. The optometrist and initial women that helped me were wonderful!

Stopped in this morning to have my glasses fixed. All the staff was very helpful and friendly…read more Would recommend doing business with them. Thanks so much for your help. Linda Balfanz

Everything! Walk in to a clean sunny place with plants everywhere makes a pleasant atmosphere…read more Front desk exceptional, even more impressed with the Doctor herself.

Dr. Ystad is a great doc and Laura eye wear consulting was top notch. Thanks for the help and…read morekeeping my eyes healthy and stylish :)

We always receive first class treatment and our progressive lenses glasses are absolutely perfect…read more Never a problem and Dr. Wegner has been our Optometrist for over 30 years. As another patient posted, "the exam is not rushed" and Dr. Wegner always answers our questions with respect and genuine concern.

My family has been going there for years We couldn't be more pleased with the care and concern…read morethat Dr. Wegner and his staff have shown to us. The exam is not rushed and recommendations are made to make the most of your eye wellness.