Wasted time on a trip to mail something to a P.O. Box. Website clearly states it is possible. Clerk…read moresays no. Someone is incorrect.

A recent task made me realize that the difference between printing stores can be night and day,…read moreeven among different Kinko's locations. I am now convinced that only the staff at this particular Kinko's store in Northern Virginia truly understand how to enlarge a PDF drawing using a precise 1.77 scaling ratio (so that it perfectly matches the actual size of a plaque). I tried three other Kinko's locations (Tysons, Braddock Road, and Main Street in Fairfax), one Staples printing center, and one specialty print shop in McLean, and none of them knew how to enlarge a drawing using a fixed ratio. All they could do was print the PDF at its original size or fit the drawing to certain paper size. When this store experienced a power outage for two days, I had no choice but to try those other locations, and that was when I learned how limited their technical knowledge was. Modern printing tools clearly allow scaling by ratio, yet the staff at those locations either did not understand or did not know how to use this function. Some even asked me to provide separate width and height measurements, which would distort the image. A single scaling ratio should be applied uniformly to both horizontal and vertical dimensions to preserve the correct proportions. Once the power was restored at this store, I realized how fortunate I am to have access to it. It appears to be the only location capable of handling this task correctly. To clarify, this was a task that spanned several weeks, as I needed to edit the drawing multiple times. During that period, I worked with several employees at this location, and they consistently provided accurate and reliable enlargement services. With the exception of one employee who was unfamiliar with the process, nearly all staff members were able to apply a single scaling ratio to enlarge the drawing--unlike the other stores mentioned above, where no one knew how to do so. I would especially like to highlight Caleb for his patience, professionalism, and excellent customer service.

Gentlemen that helped me today was quick, courteous and knowledgeable. Appreciate his help doing a…read morereturn to Walmart: in and out in under 5 minutes. Plenty of parking outside. Next to district taco.

I had the most amazing customer service experience at the FedEx Office Skyline location, thanks to…read moreJarrett. From printing to laminating, he was incredibly helpful, patient, and kind throughout the entire process. What really stood out was that he treated every other customer with the same level of professionalism and warmth. It's rare to see someone so consistently thoughtful and attentive. It truly seems like everyone there is friendly, but Jarrett went above and beyond. Thank you, Jarrett !!! You made my life so much easier!

I've had a change of heart in this business. While it isn't inexpensive, there have now been a few…read moreoccasions that the convenience made up for the price. That of course is their business model. Employees are very nice and helpful, and I will continue coming here when I'm in a jam and need their services. The only downside is that you have to park on the street in Ballston, which can be challenging if you come by car.

I left several page of large (11"x17") documents to be copied on Thursday and was told they would…read morebe done by Friday. When I picked them up on Sunday I was told they were not able to make the copies because they did not have that size paper. My cell number was listed clearly on the order. No one called to tell me this and the two employees who handled it on Sunday need training in how to talk to people. There was no apology offered and when I said that was the least they out do they said "Have a nice day" and waited on the people next in line. There were explaining how someone else had or hadn't done something, typical bs stories. Complete rudeness on top of terrible service. This place was my go to sometime ago since they provided great service. That clearly has changed. I needed these documents for a client presentation and will have to find someplace else. It was a disappointment, and had they called me earlier or eve apologized n Sunday I would not have written this review. But this complete lack of service paired with a rude attitude frustrated me.

Absolutely the worst service one could expect. It will take me two moves to move out of my…read moretwo-bedroom condo because they did not move the contents to the truck during the four hour reservation of the loading dock. I scheduled a second move with them, taking a 3-hour slot on the loading dock, and they just called to inform me they will be an hour late. I now have 2 hours for them to complete what they did not do the first time. Of course, they charged me full price both times. I highly recommend you look past this company and find a professional mover. I need to repeat, they are absolutely the worst! As an addendum - after arriving late, they decided to make a stop in between locations. On our 7-8 mile move they arrived 1 hour after us - we left at the SAME time. They indicated they got stuck in traffic - whereas somehow we did not.. They of course charged us for this hour.

Professional service, kind individuals, efficient and timely service. Would recommend this business…read moreto anyone who appreciates their things being handled with quality and care!

GÓC CHIA SẺ TRẢI NGHIỆM VÀ SỰ THẤT VỌNG…read more VietStar Shipping - Eden Center, Falls Church, VA Mình chia sẻ trải nghiệm này để mọi người tham khảo và cẩn thận hơn. Theo trải nghiệm của mình, trong quá trình giao dịch có sự nhầm lẫn/sự cố xảy ra dẫn đến việc mình mất một khoản tiền tại đây. Khi đề nghị kiểm tra camera để xác minh sự việc, phía cửa hàng cho biết không có footage để xem lại, chỉ có một camera hiển thị trực tiếp trong ngày, còn các camera khác đang ở trạng thái offline và không lưu hình ảnh. Phía cửa hàng cũng giải thích rằng không bắt buộc phải có camera trong business. Cá nhân mình thấy khá lạ khi một business phục vụ nhiều khách mỗi ngày lại không có footage camera để kiểm tra khi cần. Vì không có dữ liệu camera để đối chiếu nên sự việc không thể được xác minh bằng hình ảnh, khiến mình không có cơ sở để làm rõ những gì đã xảy ra và cuối cùng mình phải chịu thiệt hại về số tiền đã mất Ngoài ra, mình cũng không hài lòng với cách xử lý và thái độ phục vụ trong quá trình giải quyết sự việc. Đây là trải nghiệm thực tế của mình. Ngoài ra, mình cũng thấy trên Google có khá nhiều đánh giá 1 sao về cửa hàng. Mục đích của bài viết chỉ là chia sẻ trải nghiệm cá nhân để mọi người tham khảo và cẩn trọng hơn khi lựa chọn địa điểm giao dịch.

Very convenient for me to walk to. People who work there are super nice. Hours are good. Easy…read moreAmazon returns!

A nice and centrally located branch with friendly staff who greeted me upon entering the UPS Store…read more I was here to drop off a pre-packaged pre-labeled package and it was easy. They scanned it and gave me a receipt. It's clean and airy here. Note the generic photo is WRONG. It is not of this UPS branch. See my photo for accuracy. Taken just outside the UPS Store.

Friendly staff, quick service. Glad they were open on a holiday so I could get my package in the…read moremail! The parking lots is often the worst thing about this place! Thanks for your help!

This was the quickest visit I have had at a UPS store. I brought in a package with a prepaid label…read more The employee scanned the label and gave me a receipt. The location was convenient.

No update needed to update this cause it's still the same sad service…read more I called before I left work to try and get my question answered, but I was literally on hold for over 20 minutes; I had the phone on speakerphone while I packed up to go and I finally hung up. I was never received by anyone over the phone, they just left me there in the cyber cycle. When I got to the store, I understood the phone incident clearly. The store is a mess. There's stuff all over the place and the employees pay zero attention to the customers. There was only one person working at the front & he was doing a passport photo for a customer and no one else was at the registers so there was a line of customers waiting to check out. There was someone that looked like they may have been a manager but they were on their cell phone, ignoring their employees and the customers and the mess. At the printing section there was also only one person working and she was helping a customer that was literally taking forever with her order, and nothing wrong with that except when an employee can't multitask. She did not make eye contact or even try to acknowledge anyone. She just totally ignored everyone except the lady she was helping; no attempt to see what you need or if she could assist quickly before going back to the customer who was on a marathon order. The people in front of me must have been waiting for a bit because I had already been waiting 10 minutes so no surprise that when called I was on hold. The printing department is also where you can mail UPS, but there was packages laying around and trash and a mess, and sadly I would not trust my return in their hands. This store definitely lacks leadership or maybe corporate doesn't care. I don't know.

I probably should give them 1 star, but I sort of feel sorry for them…read more.. This Staples is horrible. Bad lighting. Slow check-outs. And the print department - oh don't get me started... The print department is the worst. There are never enough people working in it. There IS one employee (and I wish I remembered his name - very friendly and amazing multi-tasker) who knows what he is doing, but the rest of the staff are over-worked, inattentive, and seem to be bored out of their minds. I placed an online order which said it would be ready by that night. I was busy, so didn't bother going that night. I checked email the next day - no alert saying it was ready. Waited a few hours. No email. Finally called and was on hold for about 10 minutes. Then was told, "Oops, the printer that does posters is out of service and has been for a couple days...". Meaning - they were ACCEPTING poster orders knowing that they couldn't print them. And not alerting customers. That is the kind of incompetence we are talking about at this Staples location. They do ok with Amazon returns (though don't use this location if you would like a smile or a friendly word - it is just hand 'em your return, they scan, you go). All in all - do not recommend. The whole store is usually empty except for the printing department, and the staff there are often distracted trying to help customers with the computer or with the "self-service" printers so not behind the counter actually printing orders that have been placed.