This company is outstanding. They have now fixed my third family computer-- they are my go-to guys!…read moreThey have the quick turnaround I needed, fair pricing and let me know exactly what was going on in a language I understand. Thank you so much-- I will continue to recommend you to everyone I know.

Do not take your computer here unless you want to be challenged to a fight in the parking lot…read more Seriously. That's exactly what happened to me Friday in Allen, TX, by PC Geeks' tech, Geoff Bennett. Apparently, geeks like street fights these days. Who knew? My account is below if you care to read it. My encounter with this business started normally enough. I was having a power problem with my PC, and took it to PC Geeks last Saturday. I was checked in by a gentleman there who said that the tech working on my computer would be Geoff, that the upfront charge for diagnostics was $49, and that Geoff would be in touch with me Monday after diagnosis. I spoke with Geoff on Monday, and he indicated that a part needed to be ordered, and that it would take a few days to receive the part. When I called Friday I was told the part wasn't there yet. Being a bit perturbed, having the expectation that the repair would have been done by Friday, that the part had not arrived, and that I was having to do all of the follow-up on the repair - having had no deliberate updates from PCG - I told Geoff to cancel the repair, and that I would just source the part myself. I was nearby, and showed up within 10 minutes of my phone call, and asked for my computer. Geoff brought my computer to the front desk. I started to pick it up to leave, and Geoff bellowed, "I TOLD YOU IT WAS 4-5 DAYS FOR DELIVERY OF THIS PART!" When I countered with my understanding that the job would be finished Thursday or Friday this week, he cut me off and yelled, "ARE YOU CALLING ME A LIAR?!" "OK Geoff, I think we're done," I said. "Give me an f-ing break," I mumbled as I reached for the door - as any normal, self-respecting person might do when met with a boorish idiot like this. Geoff heard me and followed me out to the parking lot trying to provoke a fight, saying "what did you say to me?" I repeated what I said, "give me a break." He corrected me and said, "no you said give me a f-ing break." "What's the difference?" I said. "Do you want to go? I'm ready to go [fight] right now!" he said. I squared up to him with my computer still under my arm and said, "are you really doing this?" He continued and said, "do you want to go, because I'm ready!" I told him I was leaving, I put my computer in the car and left. I don't normally or regularly write business reviews or post complaints. If a business' service doesn't line up with my expectations I may express my dissatisfaction directly, but I usually just to move on and take business elsewhere. I take exception when someone follows me to the parking lot and threatens me. And you should too. By the way, I took my computer directly to Best Buy, and they diagnosed it, no charge. They did not have the part, but the tech was very nice and allowed me to pick his brain for 5 minutes. I went home, and ordered a part on Amazon. It is being delivered (overnight, no charge). And I am installing it myself today.

Robert is great. He arrived on time and quickly find out the problems with my home networking and…read morefixed them in no time. He made sure to test each Ethernet port to make sure they were working at the highest peak. I would recommend him for any IT problems and projects you're facing.

I am a remote worker who was able to get The Service Desk to upgrade the RAM that my company sent…read moreme. Robert was very professional, responsive, and courteous. He got the job done at my location at an affordable price. I am so glad to have found his company and will be using his services again for any future computer needs!

My company has been with Matt and The Local Circuit for many years. They are reliable and…read moretrustworthy. I have complete faith in what they recommend and they are there when we have a serious issue. They have never let us down and have always made a serious problem a priority. We have gone to them for purchase recommendations and have not been sorry with their suggestions, we have held off on updating computers at their suggestion, saving us money. I honestly can't say enough about the integrity of this company. Matt and Trent both, great guys, great company. Highly recommend.

After a series of terrible things happening in the last few weeks, I awoke on Tuesday, after 3…read morehours of sleep, to see the laptop stuck in some sort of updating loop. Feeling certain that nothing else could possibly go wrong, I went with denial and went to work. Imagine my surprise when I was heading home and my husband informed me he was unable to perform a factory reset. ;) So I turn to Yelp, and this was the first listing I called. The staff was very professional on the phone, and very helpful with answering my questions. I was told a diagnosis would be $50 and then that cost would go towards the cost of repair. In discussing options, he told me that a fresh install would be $90 plus tax, while backing up files would be $135. He suggested we come in before close so they could run the diagnostic overnight and keep the timeframe within a couple of days. I did call a couple of other places, just to check my options. This place seemed the most professional and had reasonable prices, while others were at least $65 more. Other places also stated they would have it 2-3 days minimum, but this company seems to understand people don't like being away from there stuff too long, lol. My husband and I brought it in about 5pm, an hour before they close. Based on our description, he seemed to understand what it was and said there had been many issues with an update in the last couple of days. They were of course going to verify with the diagnostic. It took such a long time to boot up that we started talking about the potential of a corrupted hard drive. To replace at it's normal size would not really add on to the time and would be $50. We even discussed upgrading it, which would be another $40, but add a couple of days for ordering parts. He assured us that we would get a call in the morning after they looked over the diagnostic, and they would let us know the exact problem and price before starting additional work. I liked this as I want to control my overall cost, instead of having it happen to me, whether I want it or not. We had already discussed what we wanted to do based on the age of the laptop and what could and couldn't be replaced on it. So we had an idea of how much everything would cost from the beginning. Since they are open from 9am to 6pm, we were hoping that one full day would be enough, but figured it might be a day and a half. I received an email with the status notes before I even left the parking lot. Nice touch! They called within an hour of opening the next day, but I was completely slammed at work and didn't get the message until closer to noon. The message was very detailed and assured me that our hard drive was fine. The call back was simple and easy and they got to work. Due to the time of the day, they said they would call if it was ready the same day, but it would most likely be the next morning. My husband picked it up around 10:30am the next morning without any surprise fees or issues. We even had our favorites menu still intact, and I can barely get my work tech support to do that right, haha! Overall, we are very satisfied with $135 plus tax to save our files and not have to buy a new laptop. The turn time for work is reasonable and the employees are knowledgeable. Hopefully, we don't need to see them again any time soon, but I would definitely use them again if the need arose!

First time pc builder here,had a great customer service experience with reception but,charged me…read more200$ for just connecting the small 1 pin on the bottom of the motherboard (I had them flip flopped),no organization of the wires ( I had to do it myself) and apparently didn't correctly connect my fans so now I can't read temps. Had to replace my fans thanks a lot. Wish they had told me this Overall point: Shouldn't have been 200$ for just connecting a single power connecter wire pretty much scammed me.

The service and care at this establishment was superior. Teresa was helpful and personable when I…read morecalled and the same feeling of customer service was evident when I arrived. Teresa explained the process thoroughly of how my computer would be serviced. She was knowledgeable and had a sense of urgency to ensure a quality job would be done in a timely manner. Please support this local establishment who gives back to the community with their expertise in computers. Thank you!

I have used CPR for years. They have always been so gracious and taken care of this little old lady…read morewho is computer illiterate. I would be lost without them. I agree with other reviewers who have complimented all of the staff.

I went to them when my computer was constantly restarting and within a week they were able to find…read morethe problems and kept me in the loop of the process. I highly recommend them for computer repair

Amazing service and value. They were incredibly helpful and professional. Highly recommend!read more

Great company, excellent customer service and highly knowledgeable. They were very responsive to my…read morecybersecurity issue

I am giving Taylormark one star for two reasons. First, they have terrible customer service…read more Second, they tried to charge me $750 for something that I could do for $30. My logicboard failed, but before I sent it off for repair I wanted to see if my Hard drive was screwed up too. Dropped it off and they said they would have an answer in about a week. After ten days I called them and they said they were just completing the scans and would call me back. They never did call me back. Twelve days after dropping it off I noticed an email from them that seemed to say that the hard drive was fine, but they recommended they could recover the data for $750. ...I'm not sure why they would charge so much when I could go to Best Buy and by a hard drive case for $30 and put the hard drive in that. I was confused so the next day I called and left a message asking if I could talk about the email. Again, they never returned my call. So the day after that I dropped by to pick it up. The gentleman working there was surprised to see me and asked if I had called ahead because my laptop was still disassembled. I explained that I had called yesterday but had yet to hear a reply. He then finished up with the customer he was currently working with and then promptly assembled my laptop and gave it back to me. They are nice in person and perhaps do good work, but in my particular instance they did not call when they said they would, did not return my phone calls, and was wanting to charge me a ridiculous amount for a very simple, easy task.

My personal email was all messed up that was hosted at Yahoo. Mark went online and used my various…read morepasswords to enter the site. He fixed it all perfectly without issues. This was a huge problem quickly solved by my new personal IT department. Next, he also rebooted 2 iPads that were giving me hell. That had to have saved me $1,000+ since they both operate in perfect order now.

I've never written a review for any company no matter how bad the service. I'm at business owner…read moremyself and understand the struggle so the fact that I felt the need to do this says a lot. I've tried everything to get this company to do simply what they said they would do and honor the guarantee to replace speakers that aren't working. I didn't even know they had a warranty until they told me. Since then I haven't been able to get them to answer their phone or respond to text. We had a scheduling discrepancy and then I never heard from them. Ironically when I called from my mother's phone they picked up but did they would call me back to schedule. Just a bad way to handle business. Super disappointed.

Amazing customer service. Went above and beyond. Even ordered a special waterproofing for my…read moreoutdoor speakers and drove over 2 hours round trip to install it. Extra trip to make sure it was done to my satisfaction. Top notch.