Dave & Busters is always a fun place to go but their restaurant service could use some improvement. Weekends are extremely crowded so I was surprised that our food came out within a decent amount of time. However, my order came out completely wrong. Luckily the managers were nice and gave us a free game card for the trouble we experienced. read more

Dave & Buster's Concord - Fish and Chips - American Near Me - Concord, North Carolina

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The girl Macaela from front desk was super helpful and nice! And the games were fun, especially guitar hero. And I had an issue with a game and had to have a game tech come over and fix it. The tech Jonathan was super helpful and helped explain the game to me in depth. Will come again! read more

If you come here do not plan on being waited on, they ether have no one working or everyone is not friendly the manager told me sorry no one is working, why open if no one is working I brought my daughter to go bowling and there was no one to wait on us for drinks or food, had to go all way out to bar to get waited on and the time of bowling kept adding up so we had to keep walking back and forth as if we work here, this place has poor excuse for employees. read more

Absolute horrible experience. I get this is a place for you entertainment but get a clue. Here for Sunday games and every TV is with no games on!! Manager has no idea nor the care to change read more

The service was super slow even though the eating area was fairly empty. When the food came out the fries tasted old and my tacos were cold. I would not recommend eating here. Go for the games only and eat at the food court. read more

Horrible service from the kitchen and Assistant manager Steven very unprofessional. Do not go to the restaurant in this establishment as it is subpar at best. read more

horrible food and service. Then they added on a 40 dollar tip to my bill after I left. Putting my checking account in the negative.

The management and service is the worst that I've ever seen. Our ticket was thrown away which made getting food and drinks near impossible. Waitress brought out one beer and said she would be back with the other. Took over 35 minutes to get to get said drink after asking the bartender and manager. Same excuse for everything "we were trying to figure out who ordered what." Waiter/waitress doesn't take your order you have to do it yourself on a QR code. If it wasn't for QR code forcing you to pay and tip before receiving any food I would have not tipped. read more

Terrible customer service from start to finish. Impossible to get a time for a lane to bowl. Was told we could seat ourselves, but no clean tables. Asked the manager politely to have a table cleaned. 20 minutes later, we left. Will not return. read more

I only ordered a Coke and they brought it out with a gummy worm in it???? The server that brought out my drink was super nice about it but the other lady that brought out my friends food and drinks was pretty rude. read more

The service was very very slow and the Resturant was very dirty. Bathrooms were also disgusting and trash was all over the place. Will not be back to this location. Way overpriced for the service you get. read more

Service is SUPER slow. There were barely any customers in the lounge area eating. My husband got his drink before mine and we both ordered at the same time. His food came before mine only my fries came out with his AND still no drink. Our server Chloe would not recommend. read more

Food was cold. I asked for a table and they told me 45 minutes. However, there were tables around that were empty that were not reserved. The management seemed to have an attitude and the bar by the bowling area was way understaffed. read more

Service was really good by the bar. The waitress took care of loading all my game cards and she honored all of the coupon deals I had. Thanks ma'am! I ordered appetizers while the kiddos played games. All of it appeared to be "freezer food" like and was very salty. Won't do that again. It served the purpose but definitely not my first choice for eats. I didn't get any pictures (sorry) but we ordered the appetizer 5 of 5 which included 5 of 5 things including wings, pretzel wrapped mini hot dogs, quesadillas and I can't think of the last thing. Oh bread wrapped in pepperoni, cheese and sauce. I also ordered Parmesan cheese bites and an order of chicken tenders and fries. The kids had fun which is what counts. Tip: Don't get talked into ordering a slushee for your kid. It was $5 and pretty much tasted like grape soda. read more

After playing through the game selection at Sports Connection in Ballantyne, my man and I thought Dave and Buster's would give us our arcade fix. We were sorely disappointed. To start, the place is huge. Acres of games and dining. The gaming selection is extensive, and arranged in a way that's reminiscent of casino games. The problem is that many of the games are out of order in one way or another. One of the Super Shot basketball games had no basketballs in it -- which we only discovered after swiping our card -- and none of the hoops moved, even though the game still asks you to select whether or not the hoop pushes back as you play. There's only one air hockey table -- for four players? -- and it was out of order. Several other games flashed red across the floor, with no attendants servicing them. Just as bad as non-functioning games are those that don't accept your card on the first, second, or third swipes. This may not be a big deal for Skee-Ball, but when you're playing a game like Jurassic Park or Deadstorm Pirates, you can run out of time to continue the game if the card isn't accepted. I'm already stressed about the T-Rex chasing my Jeep; I don't need the additional anxiety of not having my credits read correctly. Oh, and the gaming credit system is confusing AF. You load your card with the amount you'd like to spend, but the value per credit increases based on how many you purchase at one time. Each game tells you how many credits it costs, but there's no simple way to determine how much you're actually spending per play. The dining menu is lengthy but uninspired. Just because I want to play Whack-a-Mole, that doesn't mean I'm satisfied with chicken fingers or a "pizzadilla." And I shouldn't be surprised by this, but the GF offering is nearly nonexistent. The only thing keeping my review from being one star is that Dave and Buster's does seem to have a handful of games not found elsewhere in Charlotte. That's likely not enough to keep me coming back, however. In short, there's a considerable amount of room for improvement. We'll get our Galaga fix elsewhere. read more

The entree presentation wasn't great! But the adult beverages were good! The bathroom was very dated and not very clean. The desserts were tasty and had great presentation! My kids enjoyed the atmosphere and the common areas appeared to clean! Oh yeah don't purchase your power card online because they don't have the capability to allow you to use them as the other Dave & Busters locations! read more

Came here on date night thinking it would be a great and fun experience. First off, we sat at our table with menus for a good 15 minutes before anyone came by, and it ended up being the hostess then the manager coming by to help us. In addition, we ordered entrees that had steak included and received the steak undercooked from what we had asked. We saw our server maybe 2 times the whole night. Horrible dining experience, but we had fun playing games. read more

This was the worst experience I've ever had. Service was garbage, food came out wrong three times then cold. I asked for a refund and STILL haven't received it and it's been over a month. The manager was super rude but said it would be on my card within a couple days and I never got it. Don't waste your time and money here. read more

tiare was a really good bartender and she made sure I was comfortable. She is really sweet.

We came here with a large party (10) and found a table that just needed to be cleaned. We found a staff meme we and asked if someone was available to clean it. She told us sure, so we waited (at least 15) for someone to come clean it. Not until someone in our party went to find someone did we finally get some help. When help came they were arguing amongst themselves about how short staffed they were. We get that. So, you have to order yourselves off a the QR code on the table, however if they are out of something. You won't know it, until your order won't go through. Plus, if one person wants to pay, the whole order has to go through one persons phone. Scotti, our waiter was very attentive and did his best but if he would have been allowed to just take our order in the first place- I feel our dinner service would have went much smoother, I would avoid this place if you are in the area and look for someplace else to eat. read more

so went blowing with some friends and the tall lanky black dude that was working the bowling lane was rude from the jump and called security on us for no reason. Manager acted like he didn't care what we had to say... customer service was ass! read more

This was the worst experience I have ever had at Dave & Busters . I will never return! There was no human interaction at all. No sign that read seat yourself or order on the app, I was informed by another customer. As 2-3 employees walked around us in the waiting areas including a manager. The food was cold and the drink machine need a new filter as the soda taste like carbon water. The two managers on duty did not even stop by the table to check on the customers. The app also asked for a tip? I'm not sure why anyone would tip for self service and not one human interaction. The drinks and food was served and we did not receive service for the rest of the visit. Why would a tip be needed? Tip: What an awful way visit. I have visited this location server almost times including after the pandemic and the food and service is always good. This new way of service is not a great addition. Most of the menu was limited and sold out. The menu was 3X smaller then usual as well.HORRIBLE read more

Horrible horrible horrible. Wasn't seated. The original wait time was 15-25 mins. After the 25 mins elapsed the app just keep saying slight delay. After waiting for a hour to be seated, realized we probably weren't going to be seated so I decided to just order my family's food from the bar. Then had to wait another hour to get my food. All the employees were on their phones all night. They were all arguing with each other. Whoever the manger was had zero control. Food was TRASH!!!! You would think after waiting for a hour to get food it would be at least fresh and good NOT!!! I think my family would've been more happy if we just didn't eat nothing at all last night. Our original plan was to go back the next night but after that experience I'd rather go to Chuck E Cheese read more

Dave & Busters is a fun place to game & eat. Now you can even have more fun with tons of new screens for games and a newly renovated Dining Area! The food is always good but pricey for pub fare. Purchase a game and play package to offset the food prices and you'll get more bang for the buck! My biggest complaint I have to say is the service. The servers are always friendly enough but after several visits of late I have had to wait for a server for more than 10 minutes before being greeted for my drink/food order.. They don't seem organized, could be understaffed? Hope this improves as school goes back.. read more

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It seems like most of the reviews here are for the food. However, I just came in for the games and had a blast. My partner and I came in for the power hour and thoroughly enjoyed my time playing all the arcade games. However, it felt a bit lacking and we felt restricted with the amount of games we can play. Therefore, we chose to throw down and got a refillable power card to play to our hearts content. Boy oh boy was it fun. It got to play every single game we could. We did come across a few games that were eating our tokens but that seems to be a problem in all Dave and Busters. All in all, I had a blast and would definitely return. Would I come to power hour? Probably not. Would I return to half off Wednesday's? Oh hell yes. We played $12 worth of games and came out with 3 bags of gummy bears. I'll consider that a win in my books. read more

I usually come in on Wed nights when it is half off game night. Let's be real, $14.00 an hour is a little steep. But I was in the area and wanted to shoot, so here I am. NOT A FOOD IDEA!!! For the host to tell me and I quote "$14.00 a hour, you must be crazy", didn't exactly sit well with me. But, I stayed anyway. I got some balls, and headed to the empty billiards area. In the area, there were two servers who were soon joined by the host. Nobody checked on me for 15 min. Made no since to me. Its noon, I'm a fat dude, I may want a burger while I shoot. Who knows, I could have just wanted a soda or something. But, apparently, none of these things popped into their minds. By the time one of them decided to come over, I did want a drink. I ordered, he immediately returned with the bill. Before this, I intended to run a tab. When he did this, I was done for the day. My drink was $9.51 . I paid with a $20 he returned with a $10. Hmmm. I guess he decided to give himself a $.49 tip. Sad thing is, I am usually a great tipper. But, when you decide to tip yourself, so be it. Needless to say, THIS HAS BEEN MY WORST D&B experience in some time. I will not be back anytime soon. read more

The menu at this location is slim to none. We were informed that they downsized the menu due to Covid. We chose to take our family members here from out of town since they have kids we would be able to eat and play. The food was not good at all. They up charged us $3.00 for some Kraft macaroni and cheese that looked like it came straight from the box. It took a while for our server to come to our table and take our order since you have to seat yourself. The game room was also very over crowded. You wouldn't think we were in the middle of a pandemic based on the amount of people crowding the game room. We almost had to wait to play games. This was a Saturday evening, but I would think they would have more safety precautions put in place due to the pandemic. I don't think we will be back. It was a completely waist of money. read more

I enjoy coming here as a past time on random Friday or Saturday nights. The games are good and they even have a bowling alley. However, my primary purpose in coming here is to shoot pool. The bar here is good. The prices for drinks are average/typical. However, I don't recommend dining here. The food isn't that great, as most of it tastes microwaved. And the food is way overpriced. Eat before coming. The TV's are large, but outdated. So, if you're coming to watch a game, you may be disappointed by the resolution of the screens. But if that doesn't bother you, you should have an enjoyable time. read more

This place a Covid breeding ground. I have no idea how they're allowed to operate the way they do. They didn't have any employees sanitizing the games, handles, touch surfaces, etc and there weren't even any sanitation wipes for customers to use in between players. They only had one bartender and her mask was around her chin, did not cover her face or nose. read more

Plenty of reviewers have attested to the fun atmosphere, and I agree. It is definitely a fun place. Lots of games, lots of people, big easy bar. Especially fun with a raucous group. And I hadn't played skeeball in years. But at these prices it kinda sucks when a machine eats your money. Two of ours straight up didn't work. One was a shooting game that acknowledged shots made, but never recorded them. The other was the (expensive) air-hockey table. The puck should be able to float from one end to the other without getting stuck. You go to an arcade like this knowing that they are going to ream you on prices, but to blow money on non-functioning games adds insult to injury. Still had a good time though. read more

I just wish the place was bigger but my son enjoys it here so I can't complain. They have a restaurant and bar so I can enjoy myself while my son is doing his thing. read more

Dave & Buster's Concord - Tiki Punch - American Near Me - Concord, North Carolina

First off i work in a very nice restaurant full time There needs to be a serious management change for this location. 4 servers for the whole restaurant is unacceptable. We waited 20 mins for a drink order. 20 mins to get the drinks I could see at the BAR "we grabbed them from the bartender" one drink order was not even put in to the bartender by our waiter food was All cold, and the salad was warm after waiting 45 for the order to be delivered The waiter didn't even ask how the meal was, only come back to drop our check off Horrible experience overall! Ended up paying there bartender and tipping her instead for being the most helpful. read more

We decided to go here for their Eat and Play $15.99 dinner/game deal. Figure $10 worth of games we'd like to play anyway and a $6 meal. The reason they get 4 stars was the food. i figured the food would be an afterthought to a place like this, but it turned out to be quite good, and not just one plate. i went with the Double Stacked Chicken Parm and it was delish. The special lady friend went against her normal eating habits and got the Philly Cheesesteak and she was very satisfied with her choice. As far as games, pretty standard affair. Played some air hockey, shot some wild game, shot some zombies, shot some basketballs. They also had a beer special on Bud Light for like $2.39 when we were there. Overall, surprisingly satisfied. read more

I know a lot of people complain about the food and the service... But hey... It is Dave & Buster's. This one meets the expectation of mediocore food and subpar service. It's an adult Chuck E. Cheese. Video games, skeeball and booze = a good time for all. I would personally pass on the food and suggest sticking to beer (they can't really mess that up). Go for the games, pool, and bowling. Sign up for their emails for free game play coupons or go on Wednesdays for 1/2 priced games. They also kick all the kiddos out at 11pm on the weekends to turn it into an adults only place. read more

Eating here is truly an issue the serve and the time waiting for food is a joke. Come for the games only and be careful some games steal your card money. The worst customer service I've ever experienced!! read more

Wish I could give 0 Stars !!! Walked out rude hostess, to busy talking to each other to take care of customers!! All kinds of empty tables and was told it would be a 30 minute wait for a party of two. read more

I love Dave & Busters but this particular location was subpar. My family and I visited this location on Labor Day around 6ish. There were several empty tables so not too busy. I asked the hostess to be seated and she stated that they were down a few servers and that there would be a wait. I said that's fine and asked to put my name down. She then told me that they weren't taking names and that I needed to come back in 10 minutes...mind you there were several other people behind me. I asked how will I know if a table is ready...she began to explain that the manager told them not to put down any names. What kind of sense does that make! I was so irritated that I had to walk away. Mind you I have no issue with waiting and I totally understand the staffing issue but to tell me to just come back is just plain poor customer service. I was livid! As I waited for my husband to come in from parking the car to decide what we were going to do a manager came up to assist the hostess with something else and I snagged him and I spoke with him about the seating issue. He immediately found us a table but it was obvious that the server was not pleased. At this point I was ready to leave...I understand that the server was ticked off because of the managers call and I didn't want to deal with bad service. But we were all starving and my kids were excited about being at Dave & Busters. So we ended up being seated. The server ended being great despite her disposition when were being seated. Our food was good too. My kids enjoyed themselves. Overall the experience was decent except for the beginning. read more

First time bowling here and had a great time. Came here with my boyfriend and cousin. It's $35 for one hour and you rent the shoes for $3. The atmosphere was great and the food was great. We also played some arcade games before since we had to wait. Our waiting time was about 15 minutes. I think if you want to go bowling for a bit and have some good food it's a great place to go. However if you go strictly for bowling $35 an hour doesn't sounds like the best deal out there. read more

Dave & Buster's Concord - Turns out I'm pretty good at bowling... lol and the nachos where delicious - American Near Me - Concord, North Carolina

Very attentive with my kids nut allergy...bonus 1 Star just for that. Food...basically, no different than any other franchised burger joint...nothing special but lots of it. Power credits were hard to follow...6.2 ... 6.8... why not just 1 credit for 1 game for $1. read more

This place is big. There's bowling, pool, a restaurant with okay food, and games, most of which are played for tickets. There are three major knocks on this place in my opinion. First, it's really not that kid friendly, as it's open on two ends and there's nothin preventing someone from walking out with a kid. I always stress safety when we go but parents really need to stay in top of their kids, which can be difficult if you have more than one child. Secondly, it lacks a food selection of traditional arcade games. Most games are extremely violent or involve tickets, neither of which are appropriate for kids of some ages. On another note, the games that are played for tickets are really an introduction to gambling, i.e. pay money to play a game of chance in hopes of winning tickets or a prize. I always steer the young ones away from playing games solely in the hope of winning tickets. I stress hat they should play a game that will be fun regardless of whether it involves tickets. In summation, true kids love the place but I'm not a big fan. read more