The actual gaming side of this place is pretty decent. The staff at the restaurant/bar is a different story. Alice, specifically, is rude and profiles the customers l. I've been here several times and it's not a once off problem. Why is everyone else wearing uniforms and name tags except her? She sure isn't the manager. Management should look into her customer service, or should I say, lack of. read more

We went to Dave & Buster's for a holiday party (10 people). The service at the table was poor. Our waitress brought our drinks, took our order for the food, then I had to get the manager to find her because the waitress never came back. We left a $85.29 gratuity which was way too much and not deserved. As a group we do not go out often, but this kind of service is unacceptable. I reached out to Sheila Salinas, Event Operations Coordinator at Dave & Buster's, and she never responded. read more

Over a hour for food, service was slow , food was cold. Overall we didn't have a good experience on food side. We will not be back

Didn't have high expectations for a good burger at a "game n' dine" place, but was pleasantly impressed with the meal. Was staying at the hotel next door and didn't feel like paying $30 for a burger at the hotel restaurant so walked over to D&B's for a quick (and more economical) bite. Service was pretty quick and the server (Aaliyah) was very pleasant. The server wasn't overbearing and would occasionally check in to see if I needed anything or have my drink refreshed. Entree: Buster's Bacon Burger & Fries Ordered it cooked medium with bacon jam served on the side. Order came out timely and cooked perfectly. Pro Tip: Bacon Jam on the side makes for a tasty dipping sauce for your fries! Burger was really good and I would try them again if I was nearby and wanted to grab a quick bite. Burger: 9/10 Fries: 9/10 Food Service: 9/10 read more

Dave & Buster's Rosemont - Buster's Bacon Burger & Fries - Arcades Near Me - Rosemont, Illinois

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We have been to Dave & Buster's a few times in the past. My husband likes going here when he needs to keep the kids busy for a couple of hours. There is lots of parking in the lot. Tonight my husband wanted to go and get a drink and an appetizer while the kids played. It's funny, we call it date night with a Free babysitter. The staff is helpful and everyone is super friendly. We usually sit at the bar. The bartenders are quick and attentive. The beers on tap are great and appetizers are amazing. Our favorites are the Cauliflower appetizer and the chicken nachos. So yummy! I love that they are checking Covid cards at the door and everyone is still wearing their masks. The place is always busy but it's still easy to find a table to sit and eat at. Tonight we met Megan the manager who helped my son at the store while he was trading his tickets in. He didn't know how it worked and she stepped in to save the day. She was amazing and great with kids. Please give her a raise! We love Dave and Busters and it's our "go-To" especially in the Winter! Thanks for being so close by! We'll be back. read more

This was my first time at this Dave & Buster's location. My daughter wanted to come here for her birthday so we came here on a Sunday around noon. The place was quiet when we got to the place except for the few people cheering for the Bears vs Packers game at the bar area. They had several TV screens at the big bar and they also had a few at the dining area. Once we walked in, we told the hostess that we wanted to eat while we played as well. We paid for the game cards and were escorted towards the dining area. The dining area was almost empty when we were there except for a kid's birthday group in one corner. We were approached by our server right away and she let us know that everything will be done using the QR code that needed to be scanned. We scanned the code, looked at the menu and entered our orders in. Everything came at reasonable wait times. While my kids played at the gaming area, I sat and waited for our orders to come. Here are the things that we've tried on our visit: BUFFALO CHICKEN CRUNCH ROLL- delicious! We loved this appetizer VODOO PASTA- I liked the touch of spiciness on the sauce and the dish was very filling. I wish there was an option of grilled chicken instead of having breaded chicken. PHILLY FRENCH DIP- it was ok BEASTMODE BACON BURGER- the patty was cooked right. We were expecting a huge burger because of the description and name but it was just like a regular bacon burger. It was delicious though. CHURROS- they were hot and good. A few pieces had either chocolate or jelly fillings. Our server gave us a bowl with four scoops of vanilla ice cream and put birthday candles for my daughter. That was thoughtful of her (sorry, I forgot her name). I played a few games with my kids after we finished eating. I loved how big the screen was for the PAC MAN game, my all time favorite. It has never failed to have me screaming and kicking while playing for some reason. Overall, we had a fun experience both in the gaming and the dining aspects. The dishes were nothing special but they were not bad. Our server was attentive, nice, and efficient. The games were fun and the whole place was well kept and clean. Most importantly, the birthday girl was happy. That's what mattered most. Thanks D & B! read more

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fun place, games are rigged (just the ones i lost), needs touch tunes and an among us. read more

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Came here when I was in town in a work trip, great shelter from the crazy rain storm, was able to watch the UFC Fights and a Canelo fight while getting a good reasonably priced meal, beers were good, taps tasted fairly fresh nothing stale or obviously old. read more

Been here half a dozen times and service was always just okay. I'm literally sitting at my table that I reserved and haven't seen my server in over 30 min. We have kids playing and adults having appetizers and drinks. She has not come to check on us at all. I went and got plates and water. I was a server and I have never had my table get their own utensils because I wasn't checking on them. Update... This is the worst service I've had at this location. Reserved for a party of 12. Waited over 30 min more than 3 times for our server to check on us. Went to the bar for plates and then went to the bar for water another time. At the end of our visit, the server automatically added a 20% tip herself and said that was standard. I'm more than happy to tip accordingly for decent service, but the service was awful. I was in the hospitality business for 17 years myself and this was ridiculous. We were there to celebrate a birthday and it was awful. We waited for her multiple times for an extended amount of time yet when she brought the check she stayed and hovered over us as we looked over the bill. How convenient that she was easy to find when we wanted to pay, yet when we needed utensils or when we wanted to order food and drinks she was no where to be found and we had to get up from our table to get our own water from the bar. read more

Definitely under-rated here. This is a brand new restaurant in the new Rose district of Rosemont next to O' Definitely under-rated here. This is a brand new restaurant in the new Rose district of Rosemont next to O'hare. Was good, don't believe the negative reviews read more

There's a discount for first responders and I obviously didn't have it so I showed my server at the bar my online license and drivers license. He still insisted he needed the physical ID so I told him I don't carry around my ID everywhere so he said he can get the manager. Manager didn't greet me or anything but flat out rudely said "yeah no" when he came out and left. No other place has treated me this way and Dave and busters clearly do not respect first responders read more

We had a great time eating burgers and watching the NCAA Women's Tournament! Games were so fun! Service was good and pleasant.

The place is super entertaining for both kids and adults. The food was good and service was great . Wish the bathrooms were clean for my kids to use read more

Amazing team building event with great food! Thank you so much Seth and Rose for helping us!

I hadn't been a D&B in something like 20+ years. I definitely wasn't old enough to drink booze the last time. My friend wanted to take my daughter out for an early birthday and we met up. What didn't work: They lost our reservation. I showed the confirmation email and the host still asked me twice, "are you sure you booked for the right day?" despite me holding up the email in front of him the whole time. Customer service is everything, man. He was nice an calm, but I was annoyed that he kept trying to find a way it was my fault despite the evidence before him. They did still seat us, but in the noisy bar, where we had to tell to hear each other. We also weren't even drinking. When we were done eating, the dining room was still 75% empty. That felt frustrating. Still not sure why my reservation wasn't honored. What did work: Our server was lovely. The food was really delicious, and fresh. One person in our group had allergies, and the server brought out a spreadsheet that listed allergens by dish so she could make a good choice. Wow. I got the chimichurri bowl with steak and it was fresh and cooked right and I still find myself craving it. Everyone loved the food! The games were a lot of fun and there was so much to do for both adults and kids. They have games I haven't seen elsewhere, so it felt like a fresh night if entertaininment. I bought a $45 card for gaming that me and my daughter both used. We played for like 1.5 hours and still had credits left,which I wasn't expecting. We also had a situation where my daughter won a stuffed animal in a claw machine, and left it at one game by mistake while playing at one just next to it. Someone must have thought it was abandoned and took it in the few minutes it was attended. My daughter, who's a little kid, was crushed. We found a counter to ask about a possible lost and found, and the kind staff asked us for a description and REPLACED it for us. I was ready to just accept that it was gone and walk away with my sad kid. But they went above and beyond to make my daughter's birthday end on a good note and it was unexpected and wonderful. Thank you 100 times to those nice folks. One tip: if you have a dining reservation, walk to the rear of the bar, don't wait in the line everyone is in by the front door. That's not the host stand for dinner, but there wasn't a sign to let you know that. Another tip: if you come in the winter and plan to hang in the bar, wear layers. It's near the door and chilly! read more

Service is super bad I order meal and give wrong one it was to go order. Waiting long time give just one order there is no one in there. just me one costumer. It happened to me I'm Asian maybe this place don't like Asians read more

Dave & Buster's Rosemont - This two eating and drinking I was to give my order. Also they give wrong order - Arcades Near Me - Rosemont, Illinois

From my first time experience today, this place is pretty cool. My boyfriend and I came here when it was very slow, and we were able to play any games we wanted without tons of people crowding around. We are both much more used to Gameworks because we always go to the one in Schaumburg, but honestly, this Dave and Buster's is very new, clean, and convenient, so we will most likely start coming here a lot more. The only thing I can really base this place on is Gameworks, so some of my review will be based in comparison since I've never been to any other Dave and Buster's location before. The games here are a lot of fun, and although many are the same as Gameworks, this Dave and Buster's location has many shooting games and much more kinesthetic games. They have a cool Jurassic World 4D game which is pretty badass, but it sucks that you have to pay money for it and that there is no way to use credits from your power card. They have the generic high-priced items, such as game systems, but they have some cute stuffed animals and things for cheaper. Another annoying thing about this place is that I wish the games allowed us to tap our power card instead of insert them. Many games said they couldn't read my card which was annoying, and tapping the card is also a lot faster than inserting, too. As for my experience at the bar, it started off pretty negative because we sat down at a booth, and nobody came by us at all. After 10 minutes, we sat at the bar, and the bartender Matt came by and helped us. He gave us waters and brought us our drinks quickly, mine being a delicious Original Adult Snow Cone ($4.50) and my boyfriend's being a delicious chocolate shake ($3.99). Prices were honestly surprisingly cheap in my opinion. Foodwise, we only tried the Pretzel Dogs today, but they were perfectly cooked and seasoned. I would definitely come back to try their entrees. Overall, this place was a lot of fun and I will definitely be back soon. read more

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Great place to have a fun family outing. Not a super extensive menu but has a little something for everyone. The kids as well parents love all the entertainment playing games. My favorite part is the full bar. read more

Dave & Buster's Rosemont - Arcades Near Me - Rosemont, Illinois

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This was our usual family outting, and they chose Dave and Buster. Everyone was so friendly. Our server was Matthew, and he was amazing. He took our order, and we received our food nice and hot. Matthew was very attentive. Not once did we have to look for him, Matthew was there. When you come, ask to seat in his section, you will not be disappointed. Food was really really good. We enjoyed ourselves. We will be returning. read more

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First this place had a weird smell to it - and I could smell it outside the building too. The variety of games offered was good. And all of them seemed to be in working condition. The women's restroom was DISGUSTING. Two toilets were clogged with toilet paper (and pee). One was continually running/flushing & getting the seat wet. The stall I ended up in had no TP. Toilet paper was scattered all over the floor. I felt dirty in there. The rest of the place was fairly clean. Garbage was laying around, but not too much. The eating area looked like they were short staffed or something. I saw multiple tables that had yet to be cleaned off (plates still there) for a good thirty minutes. read more

Small for a Dave & Buster, but convenient location for me. Food is ok, but most of the time I eat before or after going there at preferred restaurants. read more

20 minutes to be seated, 20 more minutes to order, coffee finally arrives and it's cold, sandwich arrives and the one thing I asked was no tomato's, so of course it had tomatoes on it. Basically the worst service I've had in long time from any establishment. It's been over an hour since I sat down and I still don't have my coffee. Decided to leave without my coffee. read more

Dave & Buster's Rosemont - Arcades Near Me - Rosemont, Illinois

This review is specifically for the customer service upon entering Dave and Buster's. We were immediately stopped and asked to show our IDs and vaccination cards. First time traveling I have ever been asked for "the papers" yet I wasn't wearing a mask and the security guard said nothing about it. His approach to both requests was extremely rude as he lifted up his shoulders to assert whatever authority he thought he had. The billiards area was dirty and despite having Covid signs all over the place the team members were more concerned about playing billiards themselves than keeping a neat, clean and tidy environment. Thank goodness I didn't have anything to drink or eat...yikes. read more

Let's face it. Dave & Buster's is for the kids at heart. Not the kids! Hahahaha. So my review is for the 25+ crowd. Guys, you will have fun! I arrived at 11am and it was a ghostown for like 10 mins, then the kids (of all ages) came flooding in! So many types of games! I recommend the Walking Dead 2 player shooter game. I was kicking butt! If you feeling stress...take a trip. This location is clean, nice staff, and not too busy. read more

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Never had worse service in my entire life. We seated at the outer tables and they have MENUS at the tables but servers don't take orders and the bar says no. We'll take our spend elsewhere this is a complete joke read more

Dave & Buster's Rosemont - Arcades Near Me - Rosemont, Illinois

I love this place... however, I ordered a spicy taco burger and this what I got. Would not recommend this burger. Not spicy at all. read more

Dave & Buster's Rosemont - A spicy taco burger. Where are my two tacos ? nothing like the picture - Arcades Near Me - Rosemont, Illinois

Great food and drinks. Games were great as well. Will return again! Went for a birthday dinner and everyone had a great time. read more

Dave & Buster's Rosemont - Blue Margarita. Must try! So good! - Arcades Near Me - Rosemont, Illinois

I would suggest to check your receipts before paying, check thoroughly! One by one if possible. Otherwise, you might be surprised you paid more than what u expected for. Especially if you host a party there. It happened to me and it happened to a friend of mine too. Hosted a party with some additions to the bill we did not even order. Those highlighted marks on the bill are not ours. They refunded me of $400 but as to my perseverance, sadly, if I wouldn't have spoken up they will not do it. It took three days before they realized their mistake. read more

Dave & Buster's Rosemont - Receipt - Arcades Near Me - Rosemont, Illinois

The worst service EVER... We sat for 20 minutes before anyone even came to our table at all! The Food was ice cold or not cooked at all a Burger we ordered Med came out RAW! Both the Server & Manager seemed bothered about us addressing it a well??? I understand we are in a Pandemic but come on... The place was not that busy and Servers were standing around doing nothing! I was in the Hospitality industry for 10 years I am not one to complain either... Be warned! We spent almost $200 on cold food and ignorant service NEVER AGAIN! read more

Had a blast with all the games and food. Almost no prizes anymore, pretty much completely empty and the small things they do have, have double in ticket price it use to be. Even worst it was Sad to find out after we got home the frozen tin missing most of the toys and a broken kazoo. read more

Dave & Buster's Rosemont - Arcades Near Me - Rosemont, Illinois

This was my 2nd time here and it was very busy. 6:00pm on Saturday it's expected. The front desk gave us the information needed and told us where to go to have dinner.We checked in with the host. The wait was 30 minutes, no problem, we went to the bar and that is where our first customer service issue came. The guy took way to long for our drinks and gave me an attitude, no big deal. Maybe the guy is under lots of pressure or new. I tried ordering again, he was too busy for us. Luckily another bartender came by and gave us better service prior to us going to our table. Our waiter David was phenomena !!! I tried several times closing my tab from the bar while we were having dinner without any luck. Finally I was able to speak to the bartender and told him to give me 4 more drinks and to close my tab. Another bartending which he was very rude just screams at me "CAN YOU GIVE HIM A MINUTE" with an attitude. This same bartender who was very rude , when we tried getting more drinking after playing some games was insulting another customer verbally with profanity words. That is when security got involved. There is no reason for no one to insult anyone. I hope management takes care of this individual and give him proper training how to speak to customers. read more

Came here for NYE. The Salmon wasn't cooked all the way through and we did not receive glasses of water when we were seated. read more

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My Burger and Fries was fantastic. My service was outstanding, my bartender Krystal was super friend. I was here to watch UFC and NBA. I was very impressed with all the HD big screen TV's. Five Thumbs Up read more

Dave & Buster's Rosemont - UFC funny stuff. - Arcades Near Me - Rosemont, Illinois

We came here with a big party. Our server was patient with us as we waited for our friends to trickle in. He was very accommodating throughout and our orders came out in a timely manner. I would say the only thing that we noticed was we had to flag him down. It was a busy day, so I understand but we would've appreciate a little bit more checking in. Food was average. Drinks were good. Overall, average D&B prices. We come here for the games, and all the games we played were functioning. Place was clean. read more

Dave & Buster's Rosemont - Arcades Near Me - Rosemont, Illinois

Meh.. I feel like Dave & Buster's *the chain itself* is pretty mediocre. relatively low payout in the games, WEIRD prizes.. definitely marketed towards teenagers. Considering the massive bar, you would think they would offer some "adult" redemption options for smaller ticket amounts. I'm coming in hot to 30- I'm not really looking to get packs of gummy bears to use my remaining points. This location is super new, and as a result the games are all working (yay!) and the staff seems to want to succeed (also yay). Food was.. meh. Another mediocre experience. There's a lot going on on the menu, but none of it was a standout. Specialty drinks are pure sugar, and the beer list is.. disappointing. Come on Dave & Busters- you share a general location with a few local breweries, at least get one of those on your menu!! The problem isn't really this location, per say, as service and games were all working and adequate. Just generally a mediocre experience. read more

I never tried this place because of the bad yelp reviews, but that was a mistake. I walked in and was floored by how huge and nice this place is. I didn't order food, so this review is for the bar and games. I purchased a 10 dollar power hour card that lets you play all the games that don't provide tickets. So things like shooter games, racing, or basketball. I think this was a great deal. I walked up to the bar and was able to order immediately. The bartender was courteous and quick. Your allowed to walk around with your drink so I left the bar area to play some games. They had a lot to offer and on a Saturday night, there wasn't that much of a wait. I will definitely be back. read more

Always so fun!! Staff was friendly and we had a great time doing the corporate team bonding experience!

horrible customer service waited 30 minutes to order our food. Then the food took forever and our server never came back. We had to get up and ask for our check. read more

Aw I'm shocked to see the bad reviews. Perfect date night spot, especially for Thursday football. Bar staff are awesome and make great cocktails. Place is clean and all the games work. Love that it's open until midnight with last call at 11 (during the week) read more

Green haired girl was horrible. Ignored all requests and super snotty. Ruined my experience read more