Very disappointed with how my party was treated yesterday. After waiting for a good hour at the bar to be seated, we finally were able to sit down. When we were finally seated at 8:45 & orders were in by the latest 9, the orders had not come out by 9:50 pm. We all cancelled our orders and left. The waitress kept coming by and saying, "you guys are next"....."yours is coming up" etc. absolutely ridiculous! We saw multiple tables around us getting their food, drinks, appetizers a lot quicker and some of them even were seated after us. Either our waitress just sucked, or we were not welcome there. The argument cannot be made that ( they had a busy night ) D&B is always busy.....this is not something new or unusual for that restaurant. My friends and I left hungry, disappointed, and cheated. Not Cool D&B!!!! read more

Dave & Buster's Balcones Heights - The Adult Snowcone! - American Near Me - San Antonio, Texas

My family and I came to eat and play. We were seated and the manager came to us asking if we sat ourselves because that was not allowed and he has another party that that table was for. We explained to him that we did not sit ourselves we were sat. After some going back and forth over a table that we were sat at he left. Huffing and puffing and mumbling. He had the most horrible attitude ever. Food sucked. read more

outstanding service, very attentive and fast. love her, will be back soon cause of her. best service ever . Jalynn

Be careful. happy hour is no Longer happy. Been enjoying the normal happy hour. 1/2 off liquor for years. Went in and ordered like normal. Only to see the bill. Service sucks. Bartenders should be inviting and let you know if the changes. read more

The games were good as well as our server and the food. I wish the prices didn't raise as much as they did or we would go more often.

I never had so much fun at dave and busters before omggg!!! i played so many games i don't even remember how much i SPENT. We had like 6 drinks, some wings and fries! i got over 1800 tickets and just wanted to keep goinggg. I'm definitely coming back! read more

Dave & Buster's Balcones Heights - Original Wings - American Near Me - San Antonio, Texas

My experience at Dave's was far from fun. Our waitress got our drinks and food order, and that was the last we saw her until the bills came out, and we had to ask another waiter for the bill. Where to begin? I ordered the IPA Fish and Chips with a Wildbury achcole drink; my date ordered the Pretzels dogs, which she enjoyed. I wished I could post the pics of my IPA Fish and Chips plate and non-achocle wildberry drink, but I gotta be a member to leave pics ... really. I talked with the Manger," OJ." to see if the restaurant was understaffed because let admitted COVID did a lot to the restaurant business, but OJ said it was a typical night and gave $20 game credit for a $50.00 meal because he knew the service was bad enough though I told him I was going to pay. I won't be back for the food or the service. read more

I went to Dave and busters last night with my son for dinner and games. We both had a really rough day so I figured we would unwind with some fun. We were greeted by the host and sat at our table. It took a while for our serve to come to us and let us know to order through the app. I submitted the order and 15 minutes later she comes back and asks if I submitted the order. Come to find out they didn't assign the table to the right server. 10 minutes later our food comes, we still have no drinks. I ordered the burger and it was the worst tasting burger I've ever had. The bread was hard and stale so I disassembled it and just ate the meat and veggies. The rose I ordered tasted old. However, not once did our server come to ask how the food was. She walked right by our table as our food was sitting at the edge, clearly waiting to be picked up. I made eye contact with her three times while she was walking around the dining room and still did not come by Finally after about 15 more minutes, she comes and drops off the check. Doesn't ask how the food was. I had to stop her before she took off again and let her know that the bread was bad and the wine tasted horrible. She took the check back and removed the wine. Didn't even apologize for the inconvenience. I know this may make me seem picky or expecting too much but as someone who has been in the industry, your job is to make the experience great and memorable. We will not be going back. read more

Came during happy hour for 1/2 price cocktails and $5 bar bites. We got the street corn quesadillas the small triangle of cheese and corn averaged about $1.25 per piece. Pass on that next time. We got the 22.99 ribs, sliders and fries play combo. Sliders were abysmal and the fries were not fresh. Ribs were drenched in sauce. Only the chips and guacamole were worth the $5 but the guacamole was a small saucer. read more

Terrible service. Me and my girlfriend sat and waited 30 mins for a server. And y'all tables was dirty as hell. Food not made fresh. Employees mad disrespectful. Gossiping instead of working. Managers bs-ing being slow idiots. All you mfs slow and terrible at your jobs, and need to find new ones read more

Came for an early Father's Day celebration. The games were really fun and all open. The drinks were a little weak, but that's par for D&Bs. I ordered an Old Fashioned and it was not well muddled (all the sugar sat on the bottom) and it was served over crushed ice (a huge no no as it waters the drink down). The waitress/ bartender was really nice. They were out of the Bavarian Pretzel and out of Wings. We tried the new Shrimp dip and I did not like it. It had a strange after taste. My husband loved it however so just a taste preference. We also ordered a kid's pizza which my daughter loved. The side of fries we added were really crispy and well seasoned. We always come during the day so we have a less crowded experience. I can't speak to how they are during peak hours. read more

We chose to have an early dinner with my family since they always had a great time at Dave & Busters. From the entrance to the exit the staff was uninviting. As we sat down, it took over 20 minutes before I requested a server to assist us. To add on the frustration, they took an additional 45 minutes to bring our food out (it was not a peak hour) that was wrong and missing items. After tracking down our waiters , we got condiment 30 minutes later. As much as they charge and the options available in the area, don't waste your time and money. Horrible experience and will not be returning! read more

Horrible customer service! Put 1 Star because negative star rating is not available. My family and I made reservation for 5:45 yet it the server 23 mins to even take our drink order. We ordered fried pickles as a starter and took one bite and spit it right back out. Took an hour to just get Phillycheese steak sandwich. Find somewhere else to dine read more

This used to be my favorite place to be an adult kid. Well, life has changed everything. I am served cold shrimp and fries , my wife's mushroom burger was so cold she took the cheese off and literally bit it and it crunched. i returned my shrimp to be reheated they brought it back blacker but still cold. Like they took the charbroil brush and wiped my shrimp then tossed it back on the plate. i forgot the funniest part, well it wasn't funny when I had to pay 22$, but the guy who brought our food picked up my wife's plate with a towel like it was scorching hot. My wife had to position it and rolled her eyes and said " It ain't even hot, are you serious with the towels. what was he gonna get frost bite" read more

My husband and I came here on a Sunday afternoon. My husband wanted to cash in our tickets for a new game for the xbox. He didn't see much to his liking but the winner circle was better than other locations This location seemed to be recently remodeled, They have an excellent selection of games but hardly any ticket coin games. We didn't eat here but did a grab a drink at the bar. Our bartender was super nice and hooked up my husband with a nice alcoholic strawberry shake. Delicious!! read more

Dave & Buster's Balcones Heights - Zombie - American Near Me - San Antonio, Texas

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I come here to play Contest of Champions with my son or sometimes a coworker. The food is all pretty good but nothing is great. Slightly more adult version of chucky cheese. read more

Dave & Buster's Balcones Heights - Contest of Champions - American Near Me - San Antonio, Texas

Let these poor kids in. It was 96 degrees out side and they were 20 min late unlocking the doors. Get your stuff together Dave and Buster's! On a positive note, it was Wednesday and games were half price. You can play for 3-4 hours on $20. My kids loved the Halo game and a few others. We didn't eat, but the food and drinks looked decent. read more

Dave & Buster's Balcones Heights - American Near Me - San Antonio, Texas

***4th of July***COVID19 2ND SPIKE*** It was a Saturday night, only maybe 20 customers in the joint. I didn't have any plans due to COVID19 canceling them. But I came in to have a drink and a bite, I ordered the "Quesadilla" appetizer, and OMG it was delish...I swear kuddos to the Chef, he did great. The bartender Cambria was very professional, not big on small talk or talking in general lol but she was polite...the manager on the floor did a great job making sure her employees had everything they needed to ensure their customers were taken care of. read more

My cousin and I came here to celebrate her birthday & definitely not my choice. She had a strawberry wine drink which was disgusting. She and her daughter also had chicken wings and fries which the wings were under cooked and hardly any seasoning on the wings. How hard is it to fry a wing lol. I had a pizza and the dough wasn't fully baked. My pumpkin cheesecake was the only thing that was edible and okay tasting. I use to work at a grocery store deli and we specialized in various foods. But even on a bad day our food didn't taste below standards as Daves. Waiter says because they have new cooks. I was like yeah new staff that can't cook. read more

Second opportunity we gave to them and we get disappointed again. Over 9 tables empty and they left us waiting for an hour to get sit. read more

Dave & Buster's Balcones Heights - That table was over 20 without been cleaned, and people waiting for a table. - American Near Me - San Antonio, Texas

HALF PRICE LIQUOR TILL 7! That alone says enough! Had a good time. Also half price games on Wednesday!

I love Dave & Buster. All the food are great! I used to go to watch the ufc fights and I really enjoy this place read more

The food is very mediocre the Beastmode burger came out very greasy and the All American Cheeseburger completely fell apart after 3 bites. Service was also mediocre our waitress named "Lily" who was completely unfamiliar about the menu or the dave and busters "taste for tickets". Additionally we never got drink refills until we asked a different server. The manager was very nice and helpful in the end when our server "Lily" was utterly confused. Do not eat here if you are not playing games better off eating fast food. read more

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Not bad, not bad at all. This place has all the games/arcade attractions/entertainment that main event or incredible Pizza would have but a bigger eating areas and a bar area or 2. The food was surprisingly good, and didn't take too long to get to us. Our drinks were tasty and the prices aren't bad. I enjoyed myself and will be back. read more

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You don't go to D&B for the food, you go for the games. Ordered a whole bunch of appetizers and they all came out tasting like they had just been heated up in the microwave-- stale and abnormally hot on the outside cold on the inside kinda deal. They're just like any other D&B in terms of games. After someone's won the bonus for a game (like the Kung Fu Panda or block stack one), the game is kind of rigged so that it can't be won for some time. read more

Dave & Buster's Balcones Heights - appetizers - American Near Me - San Antonio, Texas

Food is just ok, the menu has so much on it that I'm not sure what they do best? Drinks are overpriced and watered down. Mostly here for the games so don't really expect much for food. Lots of tv's and the bar area is my favorite area to eat. Huge place and lots of little rooms to host events/meetings! read more

Dave & Buster's Balcones Heights - Island Coconut Coronarita - American Near Me - San Antonio, Texas

came here for my granddaughter and my grandson birthday. The service was horrible. The food was horrible. We had two table and the cleared off my grandkids table with the food and drink on it. a someone else took there table. manager got our table back. but no apology no credit to the bill no food replacement nor drinks replacement. The food was so over priced. Alcoholic services like water $13 pizza pizza with slices six small pieces over $280dollsrs. 10 out of 10 I would recommend. Horrible.horrible horrible read more

It was pretty good. We ate first - Philly cheesesteaks, Mac and cheese, pretzel dogs. The cheese steaks were good. The nieces enjoyed their meals. On to the games. I felt gypped at every shooting game. They were always over quickly. Honest, I'm not that bad a shot. We hit a couple of games big. The tickets just spewed and spewed. We ended up with 4700 points, good enough for two stuffed animals and about 900 points leftover. Wish they had some pinball. read more

Dave & Buster's Balcones Heights - Shuffleboard - American Near Me - San Antonio, Texas

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I would not recommend eating here as you do not get any service. You should plan to eat somewhere else before you go where the servers will be attentive and you won't have to flag them down. The food came out warm and didn't taste fresh. The bathrooms were dirty and looked like they had not been cleaned all day. The only part that's worth spending money on is the arcade games. read more

Dave & Buster's Balcones Heights - Appetizer & Entree - American Near Me - San Antonio, Texas

If I could give no stars I would. Waited 2 hours for Our food. And horrible manager. Just don't waste your time here. read more

There should be an option for negative stars. This is the WORST location ever. We are in San Antonio, from Houston, for a soccer tournament. We decided to take our kids (whole team) here and what a disaster. After spending $600+ at the door, things went downhill pretty fast. The only reason we stayed was so the kids could finish all the player cards we just got them. We wanted a table for 14 adults. The host for the restaurant said it would be an hour & a half. We couldn't wait that long as kids were hungry. He suggested we order from the bar. Ok! Kids go to play & 4 of the adults go to the bar. We wait in line for 20 mins. When we get up to the bartender, we ask for drinks and say we would like to order food. Immediately he was rude & says no food unless you're sitting. Mind you, they are showing a UFC fight so the place is packed. No bar seating available anywhere. I explained to him the 1.5 hr wait at the restaurant & that we had 30+ ppl to feed and the kids were hungry. Had he just listened, he would have learned that we just wanted to order 4 pepperoni pizzas. Instead he became irate & says NO and didn't care worth a damn. My husband spoke to the hostess at the front, who lied & said he told us order fast cuz kitchen is about to close. At 8:30?? When my husband says no he didn't say that, how do you know you weren't there, she lied again & said he said it on radio. My husband told her no it was a one on one conversation with him & I. Then she became confused & asked him if he wants a manager to which he says yes. A diff manager at the front of the store, came & told him yes you absolutely can order at the bar, so we went back to the bar and again the rude guy says no. I told him my husband spoke with a manager & it's ok, then he says I am a manager & no. We went back to the one that said we can order & he then went to the one being difficult. Another parent in our party heard the conversation that then ensued b/w those two. The nice guy told mean guy you must serve them then mean guy yelled at nice guy spewing several profanities saying he wasn't going to serve us! WTF is wrong with this place. Had we not spent $600+ to get all these ppl in & load player cards for our team, we would have immediately walked out. This place needs new management ASAP and more cleanliness (that's another problem). This place needs to learn from the Houston Marq E location & understand what customer service is. What a major disappointment for the one night the kids had to enjoy before playing again the next day. We will NEVER enter this location again & will make sure all of our friends, family & clients know never to come here. read more

Wasn't always a big fan of their food but not now especially since they gave my kid raw chicken nuggets and half the food on the menu was not available. read more

Dave & Buster's Balcones Heights - Raw chicken - American Near Me - San Antonio, Texas

11 of us went there tonight. Horrible service. Took 1:30 hrs to get a table and another hour to get our food. Food was lukewarm at best, chicken was overcooked, fries were chewy, and one bacon burger's bacon was raw! Wasn't the server's fault; this was kitchen staff and manager's fault! They actually brought out 1/2 of the table's orders, then served 3 other orders for 3 different tables before I spoke up. The excuse was lame (we could only put in an order for 8, then had to put in the other order). Even if that's true, the orders for the other tables shouldn't have been served before our table received the completed orders. Management needs to do something. This used to be a good place to meet up, but not anymore! read more

Games and prizes are a little pricey. It's extremely loud and dark inside the game room. I like the separate room design for those that don't want to eat inside of the arcade. The food definitely makes up for all their negatives. read more

Dave & Buster's Balcones Heights - American Near Me - San Antonio, Texas

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Everytime I come here I always say never again... today is no different. ‍ 1) Bad Service (waitress had to be flagged down each time - didn't stop by the table just to check-in) 2) Mediocre Food (cold to luke warm) 3) They "can't" serve wings without the sauce (even though they are tossed in sauce after they're cooked) 4) Manager needs management/customer service training 5) Restrooms need cleaning So I find myself in that familiar spot of saying, once again, never again! read more

Came to Dave and Busters for date night, with a specific salad that we had in the past and absolutely loved. Well, the salad was an absolute disaster!!! Who serves a southwest type of salad without actual pico and corn?? The salad had lettuce, tomatoes, red onion, and cheese with cold chicken. There was no corn or pico at all! The bartender was made aware of the situation and called the manager who assured it would be made correct. Well, it was not! Same salad, just a tad bit warmer chicken. The manager never came back to check on it. Then, to top things off, I ordered a drink twice that should have had strawberry ice cubes, and neither one did. I didn't question that, because I thought maybe they were out, and honestly I wanted this particular drink. But then I saw it made in front of me by another bartender and it was made correct. Very disappointed!!! read more

Service is TERRIBLE. bunch of emoyees standing around. and management nowhere in sight. menu sux. not much variety I'm surprised this place is still open. DO NOT RECOMMEND read more

Service was slow and inattentive. This is the only time my entire life I'm fine not leaving a tip. He lazily tossed our drinks and shots. Rolled his eyes when we needed anything. At least the games were fun and the bussers helped serve us. read more

Went for the games and a good time. The games that were available were decent and clean. There were many games not available for social distancing purposes but their placements seemed odd. It felt more likely the games were just not operational and weren't bothered with repairs. The reception was okay and prices for everything seemed reasonable. Bring a party with you to get the most out of your experience and grab some food and drinks while you're there as well. read more

Great customer service! It was our first time to this location and the first time for my 12-year-old son to try the $10 Power Hour unlimited play. Unfortunately, he liked playing all of the coupon winning games instead of the limited number of Power Hour games, so we had to ask the manager to refund our unused card and to apply it to a $30 free-play card. The manager promptly arrived and after five minutes of trying to accommodate me, just voided or $10 charge and gave us $30 in free play at no charge! We found this location very clean and well-maintained, and pretty family-friendly at this time of day. Hey have a nice happy hour week day which my wife and I enjoyed by each having a cocktail at half price(~5.00). Didn't try any of the food. The coupon redemption center was well stocked and my son fortunately found something he liked. Worth a try. read more