I thought I would give these guys some business. But they wouldn't even answer their phone or reply to their email. Upon further research, these guys are the ones Costco contracts with in this area. Therefore they have a contract and steady stream of customers straight from Costco. Good for them but at least answer the phone or reply to the non-Costco customers. Go figure. read more

Outstanding Quality, Professional Technicians, Top Notch Installation & Incredible Customer Service! Absolutely the best family owned business in the flooring industry. I have repair/replaced my floors 3 time in the last 20 years and by far this has been the best experience from beginning to end. Dave and Chris are extremely knowledgeable and well-priced! They provided the direction and guidance to pick the perfect pet safe flooring for my family and I. My Install was over 5 months ago and the floor still looks amazing, unbelievable that even with 2 crazy dogs it looks brand new. I highly recommend their business for all your flooring needs. read more

My wife chose Dave's Carpets due to the Yelp reviews and we could not be happier. We had tile and vinyl flooring put into two bathrooms, our entryway and kitchen. Superb work. To finish it off we had the whole house recarpeted. Again, superb work. Our house looks so great now! We definitely recommend Dave's! read more

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Dave's carpets is by far the best experience when it comes to flooring installation. Dave did a measurement for me at a great price and made sure the job was done the correct way. The workers had my whole house done fast, and they were very kind! Definitely recommend dave's carpets! read more

They only sent one guy who showed up late, we paid $250 extra for moving couch and desk, and this needed 2 guys. He said he couldn't move the furniture or do the stairs (though we paid for that too). And he left. when we called to complain they were rude and unprofessional, refused to deliver the carpet or take any responsibility for their mistake. This place is apparently run by lazy brats who make money by ripping off customers. Save yourself the time and use someone else. read more

Professional and Knowledgeable! Dave and Chris are the best in the business and help you in any way they can. I would highly recommend their business for all your flooring needs. They are so easy to work with and it's always better to help out your small family businesses over those big overpriced pushy chain stores. read more

Great experience with this company. Thank you Dave and Christina for your patience in helping choose the perfect color carpet...must have looked at every sample book on site! Also beautiful installation, was on schedule and very professional! I would definitely do business with Dave's Carpets again! read more

This family owned carpet business is exceptional at providing quality service. We almost opted to go through Lowes, but after speaking over the phone to a representative for price inquiry, I was sure that Lowes was not the way to go. Yelp reviews for Dave's Carpet help narrow down our search tremendously. We spoke to Christina and unlike the representative from Lowes, she was very informative, patient and kind. Since their business is local, I pulled right up to their location to review samples and schedule a free estimate. Dave personally came out to meet my husband and I and helped us choose the best carpet for my home. Installation was quick and painless. It's amazing how the right carpet can transform your living space and make your home feel complete. We're looking to remodel more throughout our home and will be putting in hardwood soon. I cannot wait to use Dave's service again! read more

Don't believe all the bad reviews you see on this business, as the owners are diligent in responding to any negative (or potentially fake) reviews. I used Dave's Carpets (the Company) for an urgent, last minute carpet upgrade for my Grandfather's vacant rental at his building. Dave came out himself to take a look at the place. He was very professional and gave a very reasonable estimate for the job. He noted the option to look elsewhere for materials, but insisted on getting materials through him as they would be sized exactly for the job and eliminate any ordering errors. The materials would be better quality, as well as available in-time for the install. Considering the tight budget I was working with, Dave was able to work with me to provide the best materials for the best price. The unit was empty, so I can't speak for furniture moving experiences. However, his installers arrived on time and did an exceptional job, from start to finish. They were very professional and took pride in their work. The job was budgeted for a full day's work and they did exactly that. For those looking to get a great deal on carpet/flooring services and prefer supporting an excellent, family-owned local business, I would highly recommend Dave's Carpets. read more

Once again I used Dave's Carpets and had a excellent experience. Time to sell our home and needed all new carpets. The owner Dave, Christina the office manger, and the installers were all polite and professional. The carpets look great, could not be happier. read more

Late review, but very deserved 5 stars! Dave's Carpet installed vinyl in our kitchen & bathroom last year. Dave personally came out to measure , and had his crew install just few days after. They did a beautiful job, I absolutely loved how detail oriented they were. We will definitely contact them again in the future. We had many people compliment on how beautiful our floor looks! Thanks Dave & Christina! read more

This place is terrible. The guy they sent to install hardly spoke any english and was not prepared for the job we had measured for and paid for, and they were all rude on the phone when we tried to reschedule. Terrible customer service. They refuse to take responsibility for their mistakes. DON'T USE THESE PEOPLE!! read more

Went in on Tuesday, met Christina who happens to be Dave's wife. I explained to her my situation and what I needed. She was extremely helpful and even gave me samples to bring home to put against my walls. Dave came to my house the next day to measure my room and the carpet was installed the very next day. Couldn't be happier and would recommend them to everyone. BTW.... Did I mention how friendly they were AND they were much cheaper than what I was quoted from Lowes!! I also received a phone call from Christina the next day to make sure I was happy with the job! A plus service all the way around! read more

Another excellent installation job by ARTURO from Dave's Carpets. (purchased through Lowe's Bayshore). I do not often need carpet, but last year and this I choose to remodel apts. Both times Arturo showed up from Dave's Carpets to do the install. I am not just impressed with the work, I am impressed with the person. Polite, professional, asks appropriate questions, can answer any work related questions with confidence. His co-worker was great too! It is not my habit to give five stars, and rarely for a business, but I am giving five stars to Arturo. read more

I was fortunate enough to use Dave and his team for our new home. I cannot believe how quick the process was! Christina was able to help me pick out the carpet I liked and the guys were in that same week. My husband and I rolled around the carpet the rest of the evening because we loved it so much! Thank you guys for doing such a detailed job! read more

I chose Dave's Carpet's based on Yelp reviews and an initial consult with Dave. I am very happy with the results. I postponed changing my carpets as I was unsure of the amount of prep/etc and install time. It was so easy! I have a two bedroom / two bath condo on the second floor. Dave's installers were very efficient and professional. I paid a bit extra to have them move the heavy furniture, took the day off work and boxed up my knick knacks prior to their arrival. It only took a few hours! By early afternoon I had a brand new feeling condo with lovely up to date carpeting. They really cleaned under the old carpet where the pad had mildly disintegrated. I am so glad I finally changed my carpet and chose Dave's Carpets. read more

Worst customer service that I've ever experienced. Did not return phone calls during installation scheduling process. Promised to call morning of scheduled installation with a 30 minute arrival window and did not call - even left a reminder voicemail in the morning asking for the 30 minute window. Installer showed up and refused to move furniture even though we paid a furniture moving fee. We agreed to move it instead and even though the installer said ok and that he would wait 10 min for us to move the items, he took off without a word. Office was incredibly unhelpful and unprofessional. Stay away from this place. read more

The worst flooring installation and customer service I have ever received. They started a one room flooring install a month ago and it's still not done. I scheduled it in December, but they were booked and now it's been 2 months and the job isn't finished!! They don't answer their phone or return phone calls. They didn't order enough materials, so when they came out to do the job instead of calling me or picking up more materials, they just abandoned it. When I went to the job 2 days later and found it half complete, I personally located more materials for them (transition and 1/4 rounds) they rescheduled me for 10 days later. They then only picked up part of the materials and called me to say it was complete. I came out to find they still hadn't put the 1/4 rounds in because they never picked it up! It's crazy! The 1/4 rounds were there, their worker just didn't pick them up!! So they had us personally pick up the materials and deliver them and scheduled us for a week later again. Again the worker calls and says they are not enough! They were the ones who came out to measure, they are the ones doing the job, they should know what materials they need and order enough and pick up enough!! This is not my responsibility as a client! As of now: The materials are at the store, but the secretary Christina doesn't answer the phone, or return calls or emails. They have my keys and their worker is ready to install, but he won't go until she "schedules" him. The materials were ready for pick up at the store in late December.. why didn't they pick them up and make sure they were what they needed back then? Or why didn't Dave check he had what he needed when he came on Feb 2nd to drop off the materials to acclimate? Do not work with this company unless you want to have your job delayed 2 months and the worst customer service! Oh and their worker put wood chips in our toilet and clogged it and got it all dirty. I'm not surprised he wasn't prepared with a trash can and clean up supplies, they don't even bring the materials or tools they need. read more

We had purchased our carpet thru (San Bruno) Lowe's and had some kind of miscommunication with installation date - carpet purchased Fri 10/27 with an ensured carpet installation by Tue 10/31. Tue came and the only contact we had was the "thank you" call. When I had called Dave's directly, the Front Desk agent expressed her concern with our installation date and was sincerely kind to squeeze us in for Thur 11/02. However, come Thur, my husband received a call that they won't be able to install because their primary installation early that day had took longer than expected. After both my husband and I left voicemails (he was home, I was at work), they contacted us and ensured they'll be able to take care of the job. I was home by 4pm to a fully carpeted room!! We've spent a great deal of stress and time trying to find the best carpet within our budget and getting it done in a certain amount of time; dump that along with the back and forth about the installation date, and you can understand my mental state at that point. But, walking into a carpeted room, you can NOT believe how ecstatically happy and relieved I was to see it was FINALLY done. I want to THANK Dave's Carpet for making this job happen- for enduring our frantic phone calls, squeezing us in this week due to Lowe's promise date, and for having your installation crew pick up our project despite the time restraints they were on. Your professionalism was superb and sincerity was truly heart felt. Thank you again! read more

What a great company!!! Had some work done carpet and flooring staff is amazing workmanship was just fabulous. Check them out they are really really good and on time. I'm very happy with the service read more

I (unfortunately) have had 3 separate encounters with Dave's Carpets. When you order carpet through Costco in this area, you get Dave's Carpets. My first experience wasn't that bad. I wasn't around to actually experience the installation as I met with Costco's designer, picked out the carpet, and Dave's came to install it before I moved in. We had two bedrooms carpeted at that time and the carpet went in just fine. The only negative was that their installers used blue painters tape to mark of the threshold for some reason, but then installed the carpet on top of it. This prevented us from ever removing all the blue tape and there was a small band of blue tape ever present at our threshold. Annoying, but not too bad. The second encounter was when I called Dave's directly for an estimate for a runner for our hard wood stairs. Dave himself came over. He was not very nice (this was the first time I met him in person). He seemed disinterested in my potential business and didn't bring any carpet samples that I had requested. Also, he said his wife would be calling me to follow up and give me a quote. She never did. I never heard back from Dave's and ended up using Abbey Carpet instead in Menlo Park on El Camino for our stair runner (which went and looked great). My third and final experience with Dave's is the primary reason why I have taken the time to write this review. Let me say that I will never order carpet from Costco again if they are going to send Dave's to do the work. The experience this third and final time was horrendous. Let me describe it to you: the Costco interior designer came over as before and we picked out the carpets we wanted. This time, we were carpeting a few rooms with wall to wall carpet and a few rooms with custom area rugs. The wall to wall installation went well, except that Dave's installers refused to wear shoe covers. We had just moved into a new place and every other service person that came over (electrician, plumber, home theater, etc.) all wore shoe covers at our request. Dave's people refused outright and did not apologize. For the area rugs there was a lot of poor communication from Dave's regarding the scheduling for the delivery and installation. They said that they were going to come several times and no-showed. Frustrating when you actually cancel stuff to wait around. Then on a random day when nothing had been scheduled with use, two guys showed up and said they were supposed to drop off our area rugs, but not install them. (We had paid for installation). They looked like they were on their way out with their families in the truck with them (I think it was a weekend day). I told them to leave the rugs in our garage, which they did, and then called Dave's to figure out what was going on. Dave's told us that they had to schedule another installation time for us (frustrating). The carpets were finally installed, but the overall experience was excessively long and the customer service at Dave's was poor. From my experience, they obviously do not care what their customers think or feel. Maybe they think they can act this way because they get a steady stream of business from Costco. I hope that Costco stops using them for their carpet program because the Costco customers deserve better. read more

I just had the most wonderful experience with Dave's Carpet who installed my wood floors. I truly cannot say enough great things about their incredible professionalism from day one. Dave showed up to measure and was right on time and answered all my questions, Christina was extremely great at communicating with me as this was a rush and she made it all happen...Excellent! The installers Eduardo and Delfino were awesome ~ so polite, professional, on-time, answered any questions I had and even made a suggestion that looked better than I could have imagined and when they were finished they left the place spotless and thanked me!!! I truly cannot tell you what a wonderful experience it was, how happy and impressed I am and will certainly be recommending them again and again!!! Thank you to all of you at Dave's Carpet!!!! read more

I ordered carpet through Lowe's, but it was installed by Dave's Carpets. They were very communicative and professional during the measuring and scheduling process. Pedro performed the installation and he did an AMAZING job! He was extremely fast, efficient, and thorough. I am so happy that Pedro performed the install and did such great work. He even went above and beyond to vacuum the final job and install small strips between the doorways. Thanks, Pedro! read more

Great service great prices reliable showed up on time hauled away the way the old carpet did what they were supposed to do when they were supposed to do it. What more can I say it's a class a company run by wonderful people. read more

The people that work here are increcibly rude, they just want your money and have no concept of customer service. They made a mistake in our installation and laid all of the blame on us despite the fact that we were very clear about what we wanted and our plans, refused to give us any money back and the owner yelled at me after I suggested they were at fault. Stay far away from these folks!! read more

Dave's crew installed carpet at my parents house earlier this week and did a great job. Very clean and we'll done! Would recommend to family and friends read more

They just finish installing the laminate floor in 2 rooms in our house. Such a great job! And not only: very nice and friendly people, came in time, did not leave any mess in the end. The whole process took only few hours. I'll definitely will call them again for other floor-related projects in the house. read more

Dave is a super nice guy and does great work. He came and gave me a great estimate, then did excellent work (and even let me use his tools to finish up a small corner of a job, so I could learn how!). He is really low-key and just a friendly, nice guy who does great work. read more

We had a great experience with Dave's Carpets - the installation went smoothly and was done very professionally. We are very happy with the price and staff and customer service. Christina was very helpful in figuring out the timing and all the details which made this work for us. read more

Dave's Carpets was the reccommended installers on our Carpet order with Costco. Dave's installers did a wonderful job on laying our capret upstairs and the actual stairs themselves. Their installers were on-time, clean, effiecient and knew the proper way to install carpets. They were very careful while moving our large furniture and did not create any damage. I would use their installers for any job that I have in the future. read more

We decided to install new carpets in our townhouse. Easy process from start to finish. The folks at Dave's Carpets are a pleasure to work with. read more

Great people to work with, I had them do one room in my house, a couple of years later I was sure to go back when I needed a different room done. Complete professionalism from both office staff and the guys in the field. read more

I wasn't familiar with Dave and co before they did a carpet and rubber flooring install for our 4,000 square foot retail store in Pacifica. Dave was very professional about the quote and solving some tricky ADA requirements for us. I don't think this was an easy project, but these guys were very meticulous and did really great work. Christina was very good about communicating schedule and invoicing. I highly recommend!!! read more

Friendly owners and very good installer crew. Bought the runners and stair treads from Home Depot and waited for it's installer to call. No calls for 3 weeks. I gave up and found Dave's Carpets. That was the best find. Can't ask any more. Will definitely refer business to this company. read more