They did an amazing job!! Everyone was so nice and very patient, would definitely come back here…read moreagain!!

They spelled my last name wrong, which is why I imagine they were on the phone with my insurance…read morefor verification and I waited most 2 hours to be seen. I didn't know they were on the phone with my insurance until I asked an hour in, because no one updated me. After I eventually asked to be rescheduled she said they just took my chart back and it should only be a couple of minutes. After another 20 minutes I said to cancel my appt. Wasted my time

I had a dental emergency on a Saturday morning. RVA not only answered the phone at 8 a.m. but…read moresqueezed me in for a 9 a.m. appointment. (I left messages at seven other dental offices that claimed they offered emergency care. Nobody returned any of my messages. Ever.) I can't speak to RVA's other services, pricing, etc. But they get a five out of five for caring enough about patients to assist with emergencies (even when the patient wasn't a prior client). Thank you.

Always a positive experience at RVA Dental, from cleanings to fillings and crowns, the dentists and…read morehygienists are all seasoned professionals who actually love their work. And so will you!

A zillion stars for Baicy Dental. Top notch care from the reception staff, hygienists, and Drs…read more Baicy and Scott. Expert, quality care for your entire family. I cant believe I look forward to the dentists.

I just can't say enough about this dentist office and the staff. They remember you by name upon…read morevisit and are just extremely pleasant as can be. The service and professionalism of the dental hygienist is world class care. 5

I've been a patient for 30+ year; my children until they moved out of the area. (20+ years.) The…read morepractice has undergone many changes over the years all positive. Over the years we never missed an appointment, and I have always paid the day of the appointment. Recently, I missed my appointment. I understand that a missed appointments cause the practice time and money. However, as a 30 year + patient, and always paying at the time of appointment, I would 've appreciated grace. I will definitely pay the missed appointment fee, but I think I will now be looking for another dental practice.

Ive come to this dentist office needing to fix issues made from a previous dentist and I absolutely…read morelove this place. The dentist (Dr. Michael Barrett), assistant (Stacy), and front desk are all so kind and care about what they do. The care taken to fix my teeth is beyond amazing, I'm no longer nervous for any dentist appt because I know I'm in great hands!

I cannot recommend this practice highly enough. Both father and son are exceptional and caring…read moredentists. I had a Saturday emergency and I actually was able to reach someone who took the time to discuss whether or I needed emergency care. When it was determined I didn't, they fit me in right away and every member of that staff knew why I was there and made me feel super comfortable. From the front desk, to the hygienists, dental assistants, and the dentists themselves, I give as many stars as possible.

Going to the dentist is always anxiety provoking. But the Vacca family dentistry is always…read morewonderful. They are gentle, kind and very knowledgable and their hygienist is the best I've ever been to. I highly recommend them!

Dr. Wanda Hall is so sweet, and she listens to my questions and concerns. She takes the time to…read moretalk with me, and explains procedures in an understandable manner. Dr. Hall is an excellent dentist with a gentle touch and wonderful people skills. Her office staff is warm and friendly, which is a big plus for us anxious visitors to the dentist. I highly recommend Dr. Wanda Hall!!!

Dr. Hall & all of her staff are nothing short on wonderful. Every time I have gone all work has…read morebeen performed very thoroughly. The office and all rooms are top notch and very welcoming. I would recommend Dr. Hall over anyone else. Thanks again for the healthy smile and I will be returning soon.

Dr. Patel has been an incredible dentist to my family for several years now. She's great with my…read moredaughter and her front office is awesome and super friendly. If you're looking for a welcoming dentist office that can treat the entire family, they are your best option in Short Pump.

Dr. Patel and all of the staff here are so kind and welcoming. I, like most people, dread going to…read morethe dentist but this team truly makes everything so easy and relaxing. Every time I come, they ask me about my job and what's going on in my life (I don't know how they remember all this because I barely remember myself lol). My appointments never feel rushed or impersonal. I highly recommend Village Family Dentistry!!

I had an emergency dental appointment here because I had a back molar crack. They were able to get…read moreme right in. The staff was very friendly and knowledgeable. The dentist I seen Antonio Mauri DDS was amazing! He informed me of all my options and gave me wonderful advice. I had to drive over an hour to get here and it was well worth it!!!!! My husband and I along with our 8 children have decided to make this office our Family Dentist!!! Clean wonderful environment and the watercolor paintings are amazing!!!! Thank you for being above average! I wish I could leave 10 stars!!!!

I rarely write reviews, and the ones I usually write are positive. I went to Virginia Family…read moreDentistry because of the glowing reviews, but my experience was quite different. I've lived in the Richmond area for over 40 years and found their business practices concerning. My 19-year-old son, 17-year-old daughter, and I had appointments last week. After being informed that our new patient visits would total $577 for the same services (since we are self-pay), I agreed to proceed. While I understand my son is an adult, I made it clear that I would be paying for everything. I grew concerned when my dentist suggested pulling a back tooth due to a gap that might cause bacteria issues, despite no current problems plus making recommendation to see their periodontist and pushing a possible the idea of an implant for the tooth; as well as, selling them on their orthodontist after I mentioned that I had seen the orthodontist the day before...which they said they never got x-rays for and it didn't matter because theirs would be different. Additionally, we were told afterward that my daughter's visit would cost $60 more due to extra X-rays, which we were not informed about in advance. It's comparable to a mechanic doing extra work without getting your approval first. I decided to go along with it, appreciating the new patient discount. They then informed us my son would need a deep cleaning instead of a regular one and scheduled it for this week, again without giving any pricing information. When he asked if there would be extra costs, they implied there shouldn't be. Later, we found out this service would cost over $200. This was surprising since we were told otherwise, and they knew I was responsible for the payments. When I asked why we didn't receive a discount for my son's previous visit since he didn't get a cleaning the first time, they said his services were different. How? When the whole purpose of the visit was for a check up and cleaning. After speaking with the office manager, Lauren, I felt unheard and unacknowledged as a customer. She did not apologize or address my concerns, only defending their position. As a business coach and consultant, I've rarely encountered such poor customer service communication outside of the restaurant industry. We ultimately decided not to proceed with the additional service. Virginia Family Dentistry's communication with patients is lacking at best and unethical at worst. They lost out on over $1,500 of upcoming services we would have needed and the lifetime value of a customer. Choose carefully! They will not be getting any recommendations from me. It's noteworthy that they've disabled reviews on Facebook, which might explain the abundance of positive reviews here. I prefer practices that prioritize people over profits and are not influenced by private equity.

I got to my appointment to get fillings done at 11:29 AM, my appointment was at 11:30 AM. I did not…read moreget to the back until 12:47 PM. The dentist and assistant did the left side of my mouth. When they finished, the dentist checked my bite down. My teeth on the right side of my face were no longer touching when I bit down. She buffed out the fillings more. Checked my bite down again, still not correct. This process continues for at least 30 min after I had already been in the chair for an hour. She continues, and it improves slightly but I'm still not able to properly chew like I could before. The dentist buffed some more and even though I let her know, it still doesn't feel correct, she says if she does anymore the filling will come out. Afterward, I was told I would need to come back in again for the other side. I told them I was moving (out of state) before this appointment and needed an appointment quicker than their first option. They never told me I would need two appointments. When I got home, my boyfriend asked to see (he has never had fillings and didn't know what they looked like). He instantly saw it, and said it looked like paper or something on my tooth. When I looked in the mirror, I saw how noticeable it was. It looks like a glob of paste on my tooth. My bite down is not correct: my top and bottom teeth don't fully touch on the right side. Although I want them to fix it, I have doubts on going back. Also, I got sick two days after my first cleaning with them, I've been coughing and sneezing out yellow mucus for 5 days straight. P.S. I was told I have 11 cavities at my initial cleaning here, which honestly didn't sound correct. My dental care could be better but that didn't match up with my last dental appointment some years ago.

Run The female dentist tried for 2 hours to extract a tooth,…read morethen sent me to er, but refused to give me any paperwork for er. I went to the hospitals dental school instead. The dental Dr at the hospital dental school couldn't figure out why she was even in there. Couldn't find any cracked/fractured teeth. He tried calling 3 times, and no one would speak to him. By 7 pm, I was in the actual er. I'm now on antibiotics for sepsis and looking for a lawyer.

I ended up here with a tooth I needed extracted because I was in so much pain and my dentist…read morewouldn't pull it. We were here a little before open and the first in line. The security guard let us know the urgent care may not be open due to lack of students but we'd see what we could do. We got in and urgent care wasn't open but when I explained what was going on, they told me to check in and see if oral surgery would take me. As I went to do that, a doctor came out and said oral surgery would be taking extractions for the day but that was all. I checked in and they had me back in a chair within 30 mins tops. The receptionists were so nice and when I was doing my insurance and paperwork, the receptionist even said she didn't know how I could joke with the pain I was in and she hoped they got me taken care of soon. The nurse that took me back was so so kind. She asked if I was sure I didn't want to save my tooth since insurance would pay for it but when I was in tears from the pain she said she understood. The dentist pulling my tooth practically knew what tooth it was before I gave any info. He was very knowledgeable and had good bedside manners. Everything was done in about 20 minutes once the questions and history were done. I will definitely be switching to their practice as a patient because everyone was absolutely so kind and helpful. I feel a million times better, even with being a little sore from an extraction of a molar. They let me take a photo of the tooth too which, as a healthcare worker, the medical photos are always fun for me.

The student was nice enough, but the instructors do not care. I kept being charged more than the…read moreestimate for substandard work. The student and instructor spoke primarily in a foreign language and I never knew what was going on, as they didn't bother to inform me. I kept showing up for appointments not knowing what procedure they had planned or how much it would cost. They are militant about payment, threatening to cancel appointments if payment is not made immediately after services are delivered, even if you are in bad shape from the procedure and have a hard time concentrating on financial matters. I was on my way to an appointment, planning to pay for the previous days appointment before my scheduled appointment, but they made me pull over on the side of the road while driving to pay immediately or have the appointment canceled. My local dentist apologized for the work done by VCU after looking in my mouth. He then adjusted the temporary denture so that it didn't cause me pain and draw blood if I attempted to use it. The instructor had refused to fix the problem as he 'only dealt with one problem at a time' and he had to remove some spicules. I had to have spicules removed by them and the local dentist I hired, who said he had never seen so many spicules sewed up in someone's gums. There were 22 spicules that had to be removed over a period of two months. They shattered my teeth and left the pieces in my gums and sewed them in. They ground down one side of my jawbone and did not even it out on the other side, so now any plate sits on a pivot point and cannot be glued in place, because as soon as any pressure is applied, the plate comes loose and falls into my mouth. I will have to pay for another surgery to fix what VCU dental did to my mouth. They promise you good work for a reduced price, but I received substandard work for nearly the same as a good dentist. The instructor should have been there to monitor the procedures, but he was absent for 99% of the work, only showing up to make the student nervous and make disparaging comments to her. I don't blame the student, as she was completely let down by her instructor. My experience informs me that the instructirs at VCU dental don't want to be there and don't care about the work being done. They don't even bother to speak English, to allow for understanding of the patients who visit. If you have an emergency, perhaps it is worth it to visit VCU dental, but otherwise, don't let them permanently damage your mouth with poor behavior and insult you with claims of non payment. Just avoid the place completely, if you can. When you go to an independant dentist, look attheir certificate and make sure it doesn't say 'VCU Dental''. If it does, go somewhere else for your own health.