Clogged sink and Aaron bass was the tech. He came in and the sink was unclogged in a short amount…read moreof time and did not make a mess. And what mess was done, he cleaned up. Good company to work with. I'll call them in the future with other plumbing problems.

Josh, our technician, was absolutely amazing. Instead of jumping to conclusions, he carefully…read morewalked me through every step of the diagnosis -- starting with the basics (ABC) instead of guessing with the big-ticket fixes (XYZ). That honesty and thoroughness alone put me at ease. This company is truly honest and reliable. They saved me nearly $8,000 by correctly diagnosing the issue and replacing just the blower fan, rather than trying to sell me a whole new AC unit. On top of that, they were $400 cheaper than the last company I used -- a company that replaced a capacitor without ever doing the proper testing. Duck Duck Router did all the testing, spent over two hours here, and never once rushed. When we needed a part on a Friday, the supervisor personally dropped it off so the job could be completed right away. That extra effort speaks volumes about their commitment to their customers. I am so appreciative of the excellent service we received. If you want a company that is fair, knowledgeable, and goes above and beyond, look no further than Duck Duck Router. They've earned my trust and my future business. Thank you Josh, Justin and Stephanie, the nicest receptionist ever!

Very good service. Went above and beyond to resolve the issues. Recommend service at reasonable…read morecost.

Al works fast and is very well priced! Was great working with him. I have not had such a good…read moreexperience with services in a long time.

Scott reached out to me to make this right after the missed appointment. We spoke and they had my…read morephone number wrong in their database which is why I never received a call. We updated this number and they sent out a plumber on a Sunday (sorry to the tech who had to come out, but we very much appreciated it) to remedy the issue. We appreciate the prompt fix very much.

Rude and arrogant plumber boss , called me a dick for not wanting to provide my cell phone number ,…read morebecause I only provided my landline number. The job was completed on time.

Great Service. Best all around brand. You pay for the best quality of service. I onlydealt with the…read moreplumbing service. The scope the issue, explain the plan of action and fix the issue.

I wish I could give no stars Rude and disrespectful employee…read moreJob was not completed. The faucet was still leaking after he changed the knob. I called company and They sent the same man back out and he should not be representing a well known company. He was rude very rude! I will never use them again. My invoice did not reflect the job done. I am waiting on someone to call me back and tell why it says he did work on my washing machine. Then I was told if I had the work completed I would be charge a fee for coming to look at it. Well I was charged any and now they want to try and credit it back after questioned my bill. Horrible experience.

Technician was wanting to help and they're not overpriced. I would recommend them again.read more

Extreme price gouging!!!! During a hard freeze this past winter my pipes froze and burst. My…read morerelative recommended this company so I called for assistance. They came the next day and repaired the damaged pipes and replaced two sub meters. The plumber they sent had never seen sub meters. He said I'd need to call JEA about them. I explained that they were mine and that I'd had them installed years prior. He had no clue where to get them. He went back to his truck after looking over the situation and I came back inside and called a plumbing supply company five minutes from my home that stated they carried them. I went out to his truck and told him where he could get the sub meters and he was sitting there clipping his nails! After a while he left and got the necessary supplies for the job and came back and made the necessary repairs. According the the owner of the company the sub meters cost $237.00 each totaling $474.00 there was four feet of PVC pipe replaced and the charge for the repair was $2,186.91. The repair took a total of three house counting the time the repair person sat in my driveway clipping his nails and doing whatever else he was doing but surely was not working on my repair. He didn't even wrap the piped with insulation after he replaced the broken pipes and meters. He told me I'd need to do that! Their hourly fee for this job works out to approximately $550.00 per hour! In my opinion that's price gouging. I spoke with Spencer, the owner of the company who told me they don't work "buy the hour" they price by the job and reminded me of overhead costs etc. He said he'd look over the paperwork for the job and see what he could do. After numerous attempts to contact him he finally offered me a $200.00 refund and said he'd mail it to me. After countless attempts to get the refund I finally drove to their "office" and in person I requested they write me a check. I waited about twenty minutes and got the $200.00 refund. I will NEVER call this company again!

Had service call for leaky faucet and received great service, above and beyond. Highly…read morerecommended.A+++........(contrary to profile reviewer is in Jax Fl NOT San Fran!)

Mike came out to check my water heater. It had been acting up for a while so I wanted to check it…read moreout before it randomly failed. Turns out my water heater was 12 years old (I had just purchased my house). He recommended I replace it, but was never pushy. He gave me different brand options based on my financial situation. He also repaired my toilet that wasn't properly bolted to the floor. It turned out to be a more extensive repair than I had previously thought. He took his time, explained what he was doing and why he needed to do it. He was on time, kind, respectful, extremely knowledgeable, and very thorough. I was pleasantly surprised with the cost (plumbers can be expensive!) but I felt the service and time he spend was fairly priced! I will only be using Water Heaters and More from now on!

Had a back up on a Saturday and called Brian. He was out within an hour and advised us our best…read moreoptions. Very professional and courteous guy. We agreed on a fix and he was able to get us taken care of even out in the rain. Highly recommend and will be using him again for any of our plumbing needs! Thanks!

My garbage disposal was not working so I called on call plumbing. I had purchased a new one from…read morethem in October 2024 and they installed it. They said they would come and look at it. They went out of their way at 8pm and fixed it. Bryan and Buddy were great. i highly recommend them. The best part is that they didn't charge me a dime. They said it was under warranty. This was January 6th 2026.

Our toilets, showers, and tubs were backed up and this was on a Sunday. After I called I got a call…read morefrom the company who explained the process and that someone was working in our area and it could be up to 2 hours. I okayed that and got a text message 5-10 minutes later and replied Yes to accept the service. Then I got another text about 15 minutes later from the Service Technician saying he will be here in about an hour. After that text he arrived about 20 minutes later introduced himself and I showed him the problem. His name is Mr. Galu - I hope I spelled it correctly. My first impression was he is friendly, clean-cut, professional, courteous, competent, and wearing a mask. He went to the front of the house to look at the round pipe above the ground and saw bush roots around it. He cut the bush and roots, okay by me and I helped, and then got an electric "snake" to go down the pipe and reversed it out. This cleared out everything blocking the pipe and all was back to normal again. He asked if we had a dog and if we bathe the dog in the tub which we do. He saw a lot of dog hair and most likely was the problem after 12 years of baths. More good news! He recommended Roto-Rooter Preventative Pipe Shield Maintenance Treatment - 1 Gallon - good for at least 64 treatments and will last a year. I definitely want something like this. He had some with him and had it added to the invoice. He explained and showed me how to mix it with water, when and how to do. It is only once a month. The next day I purchased a screen to place over the tub opening to keep any dog hair from going down the drain again. I am completely satisfied and highly recommend Roto-Rooter and especially our Service Technician Mr. Galu as he is the best and would like to give him Special Thanks And Recognition (STAR) - Thank you.

I feel completely scammed by Roto‑Rooter--started bad and got worse…read more 1. Initial service: They charged me $9,700 for plumbing repairs in my Plantation, FL home. At the time, I thought it might be overpriced, but I accepted it because they did some repairs and promised bathroom work. I never signed the invoice or contract (DocuSign remained unsigned). 2. No proper camera inspection: The technician excavated the same area they claimed was leaking--but missed a large hole in the main sewer line entirely. 3. Partial completion, big issues: They returned later and finished the bathroom work for free--thank you for that--but still did not fix the hole in the main line. 4. Independent plumber confirmed fault: I had a second licensed plumber review everything. He said the hole likely occurred during Roto‑Rooter's "descaling" process, and the original invoice description ("descaling") is overly vague, offering no clear accountability. 5. Ongoing problems: Water pressure in the main bathroom is poor, hot water isn't working right, the toilet wasn't reinstalled properly, and the integrity of the line is compromised. 6. They refuse to take responsibility: Management says they fulfilled the contract--but their own technician missed the damage, and I have a professional saying it's their fault. 7. I've disputed the charge with Synchrony Bank, filed complaints with the BBB and Florida Department of Consumer Protection, and I'm prepared to escalate further unless this is corrected at no cost. Final thoughts: I would've been happy to pay if Roto‑Rooter had done fair, honest, and competent work. Instead, I'm left with damage and risk that could have been prevented. I strongly advise anyone to get multiple quotes, read documents carefully, and never sign or pay large invoices without verified work. Avoid this company unless you're ready to risk being overcharged and left with more problems than you started.

Contacted this company as they had very high ratings and had been in business for a long time…read more They also advertised they went all over the area including my area. Left voice mail and did not get a call back. Called a little later and got someone obviously on mobile. Briefly described problem and was asked what area I was in and when advised they told I could get someone closer. I mentioned I called due to reviews etc. and he then asked me for more detail. Afterward he advised what he thought it could be and said he would call me back later that day. that was 5 days ago. After researching it appears the owners that had all the good reviews and had been in business so long had sold out so that probably explains the lack of service or desire to work.

Just got thru Hurricane earlier this week and last night woke up to hear water spraying all over my…read morebathroom from a blown out supply line. Ugh! I found these guys on Yelp and they are the best! I'm so lucky I called them. They came out so quickly, fixed my leak so fast and gave me an amazingly good price. The workers were so nice and worked super fast and left my place clean when they were done. I will definitely call them for any work in the future. I highly recommend them.

I have been using Celtic plumbing for many years now, both for my office in town and my home in…read moreIsle of Palms. Chris, Chad and the rest of his team are always willing to help out in a crisis (busted pipes) or for routine scheduled work (toilet or sink installation). They are my go to plumbing company.

I am new to the area and was recommended to go to Celtic for the hot water heater install. I did…read moreget another company to give me a price, which was 2x as much. Celtic's guys were very thorough, knowledgeable, polite, and respectful of the house. I would use them again for sure and highly recommend them!