We visited their office. They seemed nice, but charged us a lot of money for scans and then we…read morenever heard back from them. I called several times and finally talked to the manager. She kept assuring me that they would be in touch in a couple of days, but I never received a phone call from them. They ended up messing around with us for so long that my daughter had to go to college without getting the work done that needed to be done. Sad that now we have to find care in another state.

First call - need to get referring doctor to send information to this office…read moreSecond call - they got the information from the referring doctor and made an appointment for my son. Third call - I got to the office an hour before the appointment, so I called to see if it was okay to come in early. They told us no apt by name or no referring doctor information. Really? I thought I was going crazy so I called the referring doctor. They confirmed that they had sent the information to the office. Fourth call on the day of the apt - they said we could come in at 4pm but the apt was for 3pm. I went to the office anyway because they told me to. After analyzing what happened, I have concluded that the staff made a mess of scheduling an apt, but no apology whatsoever. If you are doing an apt for a patient, please log it into your system while you are doing it. I don't see you in the system on the day of the apt is not acceptable. Incompetent staff. They wanted a referral so I sent it to the email address they gave me. First time "Oahu" was misspelled. Second time "surgery" was missing a "y". They called the referring doctor without asking me to verify the email address they gave me to send. I just resent the email the third time and it went through. The staff can't spell and can't do their jobs properly. Sigh. I hope the oral surgeon is not like the staff I dealt with. Overall, I am not impressed with this office at all. I am so glad I went through this before the actual oral surgery for my son. I firmly believe that things happen for a reason. The doctor asked me to delete the review bc it will deteimentally affect the business. If I were the business owner, I would be grateful to get good and bad feedback and improve accordingly based on the feedback. Why couldn't this be addressed when he was talking to me instead of asking me to remove the review? Finally, the office manager said she would check with the insurance company and send me an updated sheet with the cost the next day. It has been two weeks and nothing has been sent to us. I didn't expect too much because I knew this would be the result.

Highly recommend Dr. Kitamura! Both front staff Marissa and his assistant Emani was very welcoming…read more Dr. Kitamura didn't rush and answered all my questions. Both Dr. Kitamura and his assistant made me feel comfortable since I was a little nervous. Procedure was fast and so happy I was able to get my sore tooth out. Thank Dr. Kitamura and team!!!

I received a referral from my dentist and called to schedule an appointment. The earliest available…read moreconsultation time is 1pm, which I believe is quite late--especially for early risers who prefer to avoid traffic. Of course, they prioritize paying clients.

I've been seeing Dr. Jeff for decades, and I truly can't imagine going anywhere else. I've had my…read morefair share of complicated dental procedures over the years, including implants and crowns, and he has handled every one with confidence and skill. Even the most involved treatments feel quick and seamless. What I appreciate most is how he stays up to date with the latest advancements in dentistry. I always feel like I'm receiving the best, most current care available. And the entire staff is so welcoming and efficient. Our entire family sees Dr. Jeff, and I'm so grateful for the care he's given us over the years.

Only four year ago I had a front crown replaced. This week it fell off. After a $500 scan his bill…read moreto replace the tooth is close to $8,000. Previous to this he replaced a crown on my lower jaw due to food getting trapped. It is much worse now. Not happy at all.

What an amazing place!! From the moment I entered my appointment I felt welcomed and at ease. Every…read moreperson on the team was kind, understanding and very knowledgeable. I recently moved here and have never really enjoyed the dentist - I will say that this practice takes into consideration people's unfortunate fears associated with dental work and really makes you feel welcomed. Throughout the process of my X-rays to teeth cleaning I was at ease by the personable nature of each person I came into contact with. Absolutely recommend.

With Covid being of great concern to everyone, I was very pleased with the setup in the office and…read moreexam rooms. They are extremely careful in every aspect necessary to ensure our safety. My family members have been patients of theirs for many years. The staff and Dr. Kujiraoka are all very down to earth, welcoming and professional. They are an extraordinary group of individuals who truly care about your health and well-being. They are fantastic. Yvonne and Family

In the middle of a COVID pandemic, I had a dentist appointment. I know Dr. Hayashi usually has the…read morebest equipment and best dental services, so I was curious how they would handle COVID. What a great process! Here's what I noticed: - Lots of hand sanitizer once you walk in - They immediately check your temperature and oxygen levels upon walking in - Fill out a short form re: covid - No magazines or any common things that can shared is present in the office - I noticed the front desk immediately wiped down every surface I touched (pen, clipboard for form, etc) - When getting my teeth x-rayed and cleaned, Jan wore a full face shield, goggles, and mask - They have earplugs for you to use as they use a big vacuum system near your mouth when cleaning so that everything is sucked I think it is amazing how they've adapted to COVID! Also wanted to say I've been coming here for years and am impressed every time. My appointments are always on time, no waiting around in the waiting room for extended amounts of time. Parking is validated. Front desk is professional, competent, and friendly. My dental hygienist Jan is awesome!! I'm usually in and out of my appointment very quickly. I highly recommend Dr. Hayashi. There have been a handful of times I've had a different hygienist because of schedule, and they're all great.

Dr. Hayashi has been my dentist for many years now. I HATE going to the dentist, and I am…read moreterrified of needles. Yet, Dr. Hayashi has managed to do a lot of work on me, completely painlessly. He's even gotten me over my fear of needles (sort of). The other thing I like about him is that he doesn't pad the bill by making you come back over and over for one procedure, like a lot of dentists do. I highly recommend Dr. Hayashi!!!

Went for a cleaning and was surprised to be greeted by a "lady in a box", automated check in…read more This was unexpected and not a good experience. Everyone in the waiting room was privy to our conversation, there was no confidentiality. She brought up sensitive personal information on the screen (which was good sized), asked me to verify the information. I wasn't expecting this so of course, could not find my reading glasses to review this on line document. I just said it was fine so I could get out of the queue. I miss seeing the check in staff that is so friendly and personally greats me and makes me feel welcomed. This experience was impersonal and I felt that my personal information was at risk for being compromised. If this is the new "normal" for HFDC I may consider changing to a PPO dental plan so I can choose to go where I am welcomed by a real person.

My wife was a patient here once and liked it enough, but they messed up her return appointment…read moreschedule and wouldn't work with her on a new date. They just kept saying try again next week to see if there is anything open, until they stopped answering all together. I went in to the office this morning to try to schedule an appointment in person. I walked in the open door at 8 am right when they opened. There were two people sitting at the front desk checking one person in, but I had to talk to someone on a tv screen like a robotic gate keeper. Just as I was trying to explain to the TV person that I wanted to schedule an appointment one of the people from the front desk physically shoed me away. They said they were going to have a one hour meeting and I had to come back after. First of all, I wouldn't be here if you would answer your phone! And what's with the tv lady? And why are you having an all staff meeting during business hours and turning customers away? I feel unimportant and unwanted.

Dr. Hayashi is truly the best! I absolutely love him and will continue to see him no matter how far…read morethe drive. I've been his patient for over a decade, making him by far the longest medical relationship I've had. I've always said that if life ever took either of us away from beautiful Hawai'i, he'd be the doctor I'd miss the most. The level of care he provides is extraordinary, and it was evident from my very first visit. His genuine concern and dedication to his patients are truly one-of-a-kind. As someone with a dental phobia and a history of medical trauma, I've always dreaded dental appointments. But Dr. Hayashi has completely changed that for me and each encounter leaves me feeling grateful to have him on my healthcare team. His commitment to patient well-being and his accountability in fostering a better community is exceptional. Over the years, he's been a part of some major changes in my life, and I feel a special kinship with him. We've made incredible progress in my dental journey, and I'm proud of the place we've gotten to together. I'd also like to recognize the amazing front office team--Kerrie, Abi , and the other staff member (whose name I didn't catch). They play such an essential role in keeping everything running smoothly, and I'm always thankful for their friendly and efficient service. Dental assistant Ashlee deserves special mention as well. Her kindness and lively personality make the appointment feel so much more pleasant. Every office needs someone like Ashlee! Although I haven't met the other dentists at the office yet, I'm confident they're excellent. Aloha Family Dentistry is located on the 3rd floor of the American Savings Bank building at the corner of Kahuhipa St. and Kamehameha Hwy in Kāne`ohe. They offer convenient parking entrances on both Kahuhipa St. and Kamehameha Hwy, with wheelchair-accessible parking and building entrances on both levels. Choose Aloha Family Dentistry and you'll be on your way to an even more beautiful smile and healthier you!

My first visit today I was very disappointed, they are not very accommodating when it comes to…read moreschedule one lady at the front was rude and what surprised me there is a $50 cancelling fee before 48 hours never heard of that my dentist at Kailua accommodate me even on Saturday and the staff are supper polite why should I switch , the only reason I tried them because a friend recommended them highly but sorry there is a lot of good one out there they are not ER doctors they are dentist and the main thing to me to be flexibility and polite i am a System Engineer I work at the airport I have busy schedule. Sorry but not going back there again

Before going here, I highly recommend reading the reviews carefully. If you still decide to move…read moreforward, make sure you fully understand what your dental insurance actually covers. This office has you sign paperwork based on what they think your insurance will cover, proceeds with treatment, and then later sends you a bill for anything your insurance did not pay. You end up being responsible for those unexpected charges. In my experience, the office does not take the time to properly verify coverage--especially for procedures that are already in progress. Communication around costs is unclear and can be misleading. On top of that, the office manager is extremely rude, and the staff is not welcoming or friendly, which makes the overall experience even more frustrating. Save yourself the stress and consider going elsewhere. Also, keep in mind that this company operates multiple locations across the island, so your experience may be similar at their other offices as well.

Be aware that you should check the reviews more recent than 3 years ago to determine if you would…read morelike to choose this office. Different owner now. I would say still Five stars for doctors and hygienists. I have been a patient here since the days of the previous owners, Dr. Keller and Dr. Ichiriu, and always appreciated the wonderful teamwork and harmony in every aspect of the practice. Since their retirement and the change in ownership, I've continued to be impressed with the doctors -- they are highly skilled, professional, and use cutting-edge equipment with confidence. However, the front office looks like it has been a consistent struggle since a transition. There has been high staff turnover, frequent mistakes, and multiple cancellations due to hygienist scheduling issues. I've tried to be patient, understanding that changes take time, and they are all sweet and sincere except my most recent experience was very frustrating. When I arrived for a scheduled cleaning, I was told the appointment had been canceled because of their scheduling issue. I had received no call, no voicemail, and no cancellation notice -- only text reminders to confirm the appointment and reminder that it's time to make a new appointment. Instead of offering a sincere apology or acknowledging the inconvenience, the receptionist (Robin) repeatedly insisted they had called me several times ( no history of a single phone call from them on my phone) and simply asked if I wanted to reschedule. It's a shame, because the doctors and hygienists are excellent, but the lack of professionalism and training at the front desk makes the overall experience much less positive than it should be. I truly hope they can address these issues, as the clinical side of the practice deserves better support.

I've only seen Dr. Kim a couple of times, but he's very nice. He was recommended to me by a…read morecoworker. I hate the dentist, but both him and his staff made me feel comfortable. My first visit, he recommended I get my wisdoms pulled; YIKES! But it was actually for the best because my previous dentist had been putting it off for a long time. It had started pushing against my back teeth and causing damage. As scared as I was, he recommended an awesome oral surgeon that completed the procedure. I like this place, and expect to be coming here for a long time.

I've been meaning to write a review about how much I love Windward Smiles!! Dr Russell Kim and his…read moreteam are the absolute best!!! I love how at my first appointment he went over my x-rays and exams closely and explained to me all the things I was seeing- and how I could make my dental future look brighter! The office is sparkling clean, the whole staff is very friendly, timely, and they use great technology to make setting up appointments very user-friendly whether you do it from by text, email, or cell! Most of all, I love how it is a family environment! Dr Russell Kim and his family give so much to our community, volunteer their time at church, and are just the nicest family you'll ever meet! So happy to be part of the Windward Smiles ohana!

Why is Kaneohe Smile Center/ Alison Buccat Kawazoe the best dentist in Kāne'ohe? Could be because…read morethey listen to their patients and address their concerns. Could be that they have an amazing team. Could be that the dentist actually treats her staff well and doesn't berate them (unlike another dentist I used to go to). But honestly, it's because they just are.

Friendly staff. Small office with a welcoming family vibe. Calm and caring…read more Dr Kawazoe was very gentle and took the time to listen to my concerns. She works well with her assistant and hygienist to provide a seamless dental experience. So happy with my new dentist