We visited their office. They seemed nice, but charged us a lot of money for scans and then we…read morenever heard back from them. I called several times and finally talked to the manager. She kept assuring me that they would be in touch in a couple of days, but I never received a phone call from them. They ended up messing around with us for so long that my daughter had to go to college without getting the work done that needed to be done. Sad that now we have to find care in another state.

First call - need to get referring doctor to send information to this office…read moreSecond call - they got the information from the referring doctor and made an appointment for my son. Third call - I got to the office an hour before the appointment, so I called to see if it was okay to come in early. They told us no apt by name or no referring doctor information. Really? I thought I was going crazy so I called the referring doctor. They confirmed that they had sent the information to the office. Fourth call on the day of the apt - they said we could come in at 4pm but the apt was for 3pm. I went to the office anyway because they told me to. After analyzing what happened, I have concluded that the staff made a mess of scheduling an apt, but no apology whatsoever. If you are doing an apt for a patient, please log it into your system while you are doing it. I don't see you in the system on the day of the apt is not acceptable. Incompetent staff. They wanted a referral so I sent it to the email address they gave me. First time "Oahu" was misspelled. Second time "surgery" was missing a "y". They called the referring doctor without asking me to verify the email address they gave me to send. I just resent the email the third time and it went through. The staff can't spell and can't do their jobs properly. Sigh. I hope the oral surgeon is not like the staff I dealt with. Overall, I am not impressed with this office at all. I am so glad I went through this before the actual oral surgery for my son. I firmly believe that things happen for a reason. The doctor asked me to delete the review bc it will deteimentally affect the business. If I were the business owner, I would be grateful to get good and bad feedback and improve accordingly based on the feedback. Why couldn't this be addressed when he was talking to me instead of asking me to remove the review? Finally, the office manager said she would check with the insurance company and send me an updated sheet with the cost the next day. It has been two weeks and nothing has been sent to us. I didn't expect too much because I knew this would be the result.

I received a referral from my dentist and called to schedule an appointment. The earliest available…read moreconsultation time is 1pm, which I believe is quite late--especially for early risers who prefer to avoid traffic. Of course, they prioritize paying clients.

Highly recommend Dr. Kitamura! Both front staff Marissa and his assistant Emani was very welcoming…read more Dr. Kitamura didn't rush and answered all my questions. Both Dr. Kitamura and his assistant made me feel comfortable since I was a little nervous. Procedure was fast and so happy I was able to get my sore tooth out. Thank Dr. Kitamura and team!!!

All-around topnotch care. And when I say care, they CARE. Dr. Jeff, Dawn, Jess, everyone…read morereally...are warm, genuine people who happen to provide dental services. They're so wonderful that I feel a tiny bit guilty when I admit to not flossing regularly. Even my husband doesn't want to disappoint them lol Some niceties that they offer: warm face towels, neck pillows, a bidet! And notary service too! They run like clockwork...I am never waiting long in the lobby or in the exam chair. My husband and I are fortunate to be in their care. Now if you'll excuse me, I have some flossing to do.

After my dentist passed away a couple of years ago, I had a difficult time finding another dentist…read moreI could connect with. I had been with my previous dentist for over 15 years, and I believe having a good relationship with your dentist is important. You may only see them twice a year or during an emergency, but you want someone who knows you and genuinely cares. I tried a couple of dentists but never felt comfortable. Then I came across an ad featuring Dr. Jeff Miyazawa and decided to give his practice a try. He is in Kaneohe and I live in Ewa, so it is definitely a drive--but he is absolutely worth it. From the beginning, his staff made me feel welcome and comfortable, especially Christine. She is incredibly friendly, warm, and helpful. She listened to my concerns and carefully explained all of my options without making me feel pressured or judged. Dr. Miyazawa was also very personable and seemed genuinely interested in helping me. For years, I had a small chip in one of my front teeth. It may have seemed minor, but it was noticeable to me in pictures and affected how I felt about my smile. Another dentist had previously repaired it, but the repair did not last very long. Yesterday, Dr. Miyazawa repaired my two front teeth, and I could immediately see the difference in the level of care. He was extremely meticulous. He did not simply cover the chip and send me on my way. He made sure my smile looked balanced, also worked on my bottom teeth, and paid close attention to every detail. This was definitely not a rushed ten-minute job. I am so grateful to Dr. Miyazawa and his staff. I feel more confident, and I finally love my smile again. It feels like he gave me back the smile I used to have. I highly recommend him--especially if you are looking for a dentist who is skilled, caring, personable, and truly listens. The drive from Ewa to Kaneohe is worth it!

What an amazing place!! From the moment I entered my appointment I felt welcomed and at ease. Every…read moreperson on the team was kind, understanding and very knowledgeable. I recently moved here and have never really enjoyed the dentist - I will say that this practice takes into consideration people's unfortunate fears associated with dental work and really makes you feel welcomed. Throughout the process of my X-rays to teeth cleaning I was at ease by the personable nature of each person I came into contact with. Absolutely recommend.

With Covid being of great concern to everyone, I was very pleased with the setup in the office and…read moreexam rooms. They are extremely careful in every aspect necessary to ensure our safety. My family members have been patients of theirs for many years. The staff and Dr. Kujiraoka are all very down to earth, welcoming and professional. They are an extraordinary group of individuals who truly care about your health and well-being. They are fantastic. Yvonne and Family

In the middle of a COVID pandemic, I had a dentist appointment. I know Dr. Hayashi usually has the…read morebest equipment and best dental services, so I was curious how they would handle COVID. What a great process! Here's what I noticed: - Lots of hand sanitizer once you walk in - They immediately check your temperature and oxygen levels upon walking in - Fill out a short form re: covid - No magazines or any common things that can shared is present in the office - I noticed the front desk immediately wiped down every surface I touched (pen, clipboard for form, etc) - When getting my teeth x-rayed and cleaned, Jan wore a full face shield, goggles, and mask - They have earplugs for you to use as they use a big vacuum system near your mouth when cleaning so that everything is sucked I think it is amazing how they've adapted to COVID! Also wanted to say I've been coming here for years and am impressed every time. My appointments are always on time, no waiting around in the waiting room for extended amounts of time. Parking is validated. Front desk is professional, competent, and friendly. My dental hygienist Jan is awesome!! I'm usually in and out of my appointment very quickly. I highly recommend Dr. Hayashi. There have been a handful of times I've had a different hygienist because of schedule, and they're all great.

I once read an article about the most and least satisfying jobs in America. The most satisfying…read morewas hair stylist, they make you look good, feel good and typically serves as your unofficial therapist. The least satisfying was dentist, cause most people hate going to the dentist, tooth pain and needles aren't the best to be associated with. Plus you can't be having deep conversations while having work done in your mouth. I've always had a phobia going to the dentist from being traumatized from being strapped down in the dental chair as a child, while having dental work done. I would cry the whole way to the dentist, I'd imagine the same way a dog fears the vet. Then enter Dr. Hayashi and his amazing staff! I now look forward and get excited about going to the dentist. Over the years, Dr. Hayashi, Jan, Nancy, Jovi and Lori have not only become friends but they feel like family. They are just so genuinely caring to their patients it's heartfelt. Their appointment system sends you an email and text to remind you of your appointment and confirming is just a click away. Whether it's a regular cleaning with Jan the hygienist, she always has the biggest smile and best hugs. I love her so much! She is always so thorough and takes time to give you tips on brushing and protecting your gums from receding. A visit with Dr. Hayashi for any dental work is always a pleasant one. Over the years, I've had to have some fillings replaced, my teeth filled in where my gums had receded, a root canal (was referred to a great specialist), two crowns put on (they have a machine that makes the crown in house and you get it done in the same visit, no more temporary crown to deal with). A chair that massages, say what?? Can I just say, I HATE NEEDLES, so whenever I need to be numbed up for dental work, it's never my favorite. Dr. Hayashi does it with such care and expertise, I barely even feel the prick! He's called in the evening after some major dental work just to check up on me. Who does that?? So appreciative of his personalize touch! Dr. Hayashi and Nancy the office manager always explains billing clearly so you know what to expect. I remember my first few visits when I had to have a lot of dental work done due to not going to the dentist for years. The bill was going to be very costly. Nancy went to work and learned that my insurance coverage from the previous year could carry over per my plan because I hadn't used it. That saved me SO MUCH money. We would time my appointments to best take advantage of my insurance as it renews each calendar year, prioritizing what needed to be done first and what could wait. I felt so grateful that she took that extra step to care about my pocket. There's been a few times I've needed to go in for an emergency appointment and they always manage to fit me in within a few hours. Parking is validated in their garage and the entrance to it on Alakea Street. I really can't say enough positive things about Dr. Hayashi and his team. In life, finding a doctor and dentist that you trust and can rely is critical. I am so lucky and blessed to have found Dr. Hayashi's office. They absolutely come with my HIGHEST recommendation!

My crown I got here for a root canal only lasted about 4 years before needing to be replaced due to…read morelifting. Would not recommend.

They call saying my handicap brother needed a lot of work completed. So we scheduled an…read moreappointment. When we went to appointment in 10 min the dentist said he can't do anything and needs to go to town for a root canal. Im not sure but this business is fishy. This is the second time this happened. Last time they charge around 200$ for the visit, and didn't do anything besides tell him he need to go to the town office. He went and they charged around 600$ for x-rays and still no work done. He has dental and most of this should have been free. Do not trust

Dr. Hayashi is truly the best! I absolutely love him and will continue to see him no matter how far…read morethe drive. I've been his patient for over a decade, making him by far the longest medical relationship I've had. I've always said that if life ever took either of us away from beautiful Hawai'i, he'd be the doctor I'd miss the most. The level of care he provides is extraordinary, and it was evident from my very first visit. His genuine concern and dedication to his patients are truly one-of-a-kind. As someone with a dental phobia and a history of medical trauma, I've always dreaded dental appointments. But Dr. Hayashi has completely changed that for me and each encounter leaves me feeling grateful to have him on my healthcare team. His commitment to patient well-being and his accountability in fostering a better community is exceptional. Over the years, he's been a part of some major changes in my life, and I feel a special kinship with him. We've made incredible progress in my dental journey, and I'm proud of the place we've gotten to together. I'd also like to recognize the amazing front office team--Kerrie, Abi , and the other staff member (whose name I didn't catch). They play such an essential role in keeping everything running smoothly, and I'm always thankful for their friendly and efficient service. Dental assistant Ashlee deserves special mention as well. Her kindness and lively personality make the appointment feel so much more pleasant. Every office needs someone like Ashlee! Although I haven't met the other dentists at the office yet, I'm confident they're excellent. Aloha Family Dentistry is located on the 3rd floor of the American Savings Bank building at the corner of Kahuhipa St. and Kamehameha Hwy in Kāne`ohe. They offer convenient parking entrances on both Kahuhipa St. and Kamehameha Hwy, with wheelchair-accessible parking and building entrances on both levels. Choose Aloha Family Dentistry and you'll be on your way to an even more beautiful smile and healthier you!

NO ALOHA, NOT OHANA…read more I asked for help but I was disregarded. I asked for flexibility because it wasn't part of my original treatment plan and was denied. Poor communication, lack of accountability, and zero regard for patients. I'd been complaining about my tooth for months and was told nothing was wrong. Enduring the pain, turned out to be fractured....causing an issue that could have been avoided. Staff informed me that this nearly $1500 procedure where I was responsible for at least half would be "no problem" when I asked to pay monthly, so I agreed to the amount where they said we can work out the payments after. But in the end they demanded full payment immediately and refused any partial payment. To me, it's insult to injury when this was an inconvenient bill that could've been prevented. The fact that I've ALWAYS paid the full amount no matter the cost and asked for them to work with me tells me they DON'T know their customers and they are NOT a family oriented business. Unless my mind is changed, help me find a new dentist!!

Before going here, I highly recommend reading the reviews carefully. If you still decide to move…read moreforward, make sure you fully understand what your dental insurance actually covers. This office has you sign paperwork based on what they think your insurance will cover, proceeds with treatment, and then later sends you a bill for anything your insurance did not pay. You end up being responsible for those unexpected charges. In my experience, the office does not take the time to properly verify coverage--especially for procedures that are already in progress. Communication around costs is unclear and can be misleading. On top of that, the office manager is extremely rude, and the staff is not welcoming or friendly, which makes the overall experience even more frustrating. Save yourself the stress and consider going elsewhere. Also, keep in mind that this company operates multiple locations across the island, so your experience may be similar at their other offices as well.

I found the billing process to be very stressful and poorly handled…read more Before my appointment, I requested that the office submit a predetermination (pre-treatment estimate) to my dental insurance so I could better understand what would be covered before moving forward with treatment. My request was declined, and I was told I needed to pay a large estimated amount upfront as a requirement to book my appointment. After my insurance processed the claim, I learned that my actual out-of-pocket responsibility was significantly lower--more than $1,000 less than what I had been required to pay upfront. I had to contact my insurance company myself to understand the claim, and they advised me to contact the dental office because I had already paid before my insurance claim was finalized. After the office reviewed my account, they confirmed that I had overpaid and issued a refund, which I am currently waiting to receive by mail. I appreciate that they corrected my account, but I don't think patients should have to request a refund themselves after paying a large estimated amount upfront. I also believe there should be more transparency and confidence in the billing process so patients fully understand that the amount collected is only an estimate and may change once insurance processes the claim. If you have dental insurance, I highly recommend reviewing your Explanation of Benefits (EOB) after your claim is processed and comparing it with what you paid. If something doesn't seem right, don't hesitate to ask the office to review your account. Overall, the dental care itself was decent--though not the best--but I believe the billing process and communication could be significantly improved to make the experience much less stressful for patients.

I've only seen Dr. Kim a couple of times, but he's very nice. He was recommended to me by a…read morecoworker. I hate the dentist, but both him and his staff made me feel comfortable. My first visit, he recommended I get my wisdoms pulled; YIKES! But it was actually for the best because my previous dentist had been putting it off for a long time. It had started pushing against my back teeth and causing damage. As scared as I was, he recommended an awesome oral surgeon that completed the procedure. I like this place, and expect to be coming here for a long time.

I've been meaning to write a review about how much I love Windward Smiles!! Dr Russell Kim and his…read moreteam are the absolute best!!! I love how at my first appointment he went over my x-rays and exams closely and explained to me all the things I was seeing- and how I could make my dental future look brighter! The office is sparkling clean, the whole staff is very friendly, timely, and they use great technology to make setting up appointments very user-friendly whether you do it from by text, email, or cell! Most of all, I love how it is a family environment! Dr Russell Kim and his family give so much to our community, volunteer their time at church, and are just the nicest family you'll ever meet! So happy to be part of the Windward Smiles ohana!

Why is Kaneohe Smile Center/ Alison Buccat Kawazoe the best dentist in Kāne'ohe? Could be because…read morethey listen to their patients and address their concerns. Could be that they have an amazing team. Could be that the dentist actually treats her staff well and doesn't berate them (unlike another dentist I used to go to). But honestly, it's because they just are.

Friendly staff. Small office with a welcoming family vibe. Calm and caring…read more Dr Kawazoe was very gentle and took the time to listen to my concerns. She works well with her assistant and hygienist to provide a seamless dental experience. So happy with my new dentist